Smoke House

The answers I sent you on 1/and the documents sent on 1/are what I sent to StateI will contact you to see if anything else is neededThanks***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I had a oil change done on a car that was not leaking oilAfter driving the car home and several days later I noticed my car was leaking oil extremely and the business over filled my oil The owner's manual specifically cautions against overfilling and warns of engine damage.As to how much was over filledIt is impossible to measure all the oil that leaked onto the pavement traveling to and from the business and how much is on my garage floor.This business damaged my car due to their negelienceTheir history in responding to this complaint demonstrated much about themTheir position seems to beWe overfilled your oil levelThere is much damage to your car.Your car is years oldA newer car might not have been so severely damagedThis is like a murder asking to change the charge because of the age of the person they killed [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I would first like to say that I am seriously offended that I am being portrayed as implying I would like a check or payment as my vocabulary is extensive enough to say I want payment, that simpleI believe that something has been misunderstood as to the problem I have so I will outline it step by stepAfter the purchase of the car I was often told how the drivers door was very heavy by all who rode in my car, I disregarded this and dismissed it as whining as I never use that side of the car but one day I did not feel like driving as I do not allow people to drive my car often I asked my girlfriend to driveI opened the door and it was stiff and after sitting in the car had to pull very hard to close the door and my arms and the strength are pretty goodI then went to [redacted] to have them to look at the problem not expecting what would come back, well when the tech checked my car door he found that it was rusting in the door wells that is what prompted him to put the meter on the carUpon inspection he relayed to me that the car most likely had been in a prior accident and he would have to have the Volkswagen area Rep look at the car to approve any work on the doorThe Rep did approve work but it was on the drivers door of which would be covered under the warranty but as for the other side where the initial problem began they will not fix that being that it is not under the certified warranty because of the accidentI then took the car to an independent collision center to have the car inspected because Volkswagen would not release any paperwork to me concerning the matter and encouraged me to try and settle this with the dealer using them as a mediatorWell that did not work as we did not come to an agreement but as I sit here and type this I have a signed affidavit from [redacted] Mgr [redacted] that states that after inspection the right front fender, right front and rear doors and right quarter have been repaired and refinishedNow again I state that this car was purchased certified pre-owned and one of the areas that qualifies this is no accidents so this car never fit that description and is validated by Volkswagen by the actions to repair one side of the car and not the otherI do understand the business side of this and many times these things have to go into a courtroom to decide and this is no problemI was not asking for money but a swap for one of equal value withe same parameters i.ecertified pre-owned would have been sufficient but for some reason it seems that it is perceived that I want something for nothing and am unwilling to work with you but to tell me that what you perceive to be a fix is it is ludicrousI respect the fact that you are dug in and so am I so I guess at this point we need to speak through Attornies and I am sure you will hear from mine soon and in case you would like to speak with them they are [redacted] ***, I will see you in court and you can pay them

As I stated to Mr [redacted] on the telephone, my offer of replacing the alternator and cable (which is what I am told is currently wrong with the car) free of charge still stands It is our position that if the alternator were in fact the cause of the listed items, these problems would have presented themselves much, much faster The alternator repair he is referring to was done on 7/26/12, more than years ago Further, the car in question is now years old with well over 100K miles and unfortunately this model has been prone to electrical issues Asking for $I believe to be irrelevant and over reaching This is purely a goodwill offer If Mr [redacted] does not feel comfortable coming to the dealership, the repair could be done at our facility on [redacted] in [redacted] that he has visited as recently as 4/18/when he had his emissions checked

I respect Mr [redacted] 's position and please understand that this will be a "teachable moment" for us and his concerns about retraining are spot on and will occur If there is anything further that comes up please reach out to me.Respectfully- [redacted] ***

A monetary settlement is not an option at this time If Mr [redacted] feels the alternator is the issue than we will remedy that issue but there is no way to definitively say that is the cause for $6K in problems The items listed (cooling fans, crankshaft possensor etc) are very common items to be replaced in that vintage Jetta regardless of what alternator is in the car We have extensive sales history on all of these parts suggesting failure of these items is not uncommon and cannot be directly attributed to the alternator, if in fact it's wrong

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It's Hall Bad, No Class, No Responsibility, Bad Reputation, More Problems its Hall Bad Monetary Deal Or No Deal Especially When You Have Banned Me From Hall Why don't you go see a doctor that bans you from their practice & hospital & let me know how that works out in the operating room Ding Ding Ding Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]It is unfortunate that I had to be a teaching tool at your dealership at the expense of professional customer service While you say that my experience is a "teachable moment" a teachable moment does me no good Perhaps it will benefit other customers? Also, the fact remains that someone at your dealership lied to corporate On the last response I attached photos clearly showing the problem and what was truly broken I can't verify that you received the photos, but if you did, you'll see there are no "cut and broken" wires This aspect alone puts me in the position that I will not allow Hall to work on my car for any service I doubt I will ever set foot in your dealership again, even though it is the closet to me geographically I'd rather travel a bit further for professional customer service and to a honest dealership with integrity Regards, [redacted]

I would like to apologize to Mr [redacted] because based on his complaint we really did not give him the right impression on the decision maker on the repair and process As a franchise dealer it is our responsibility to act as the customer advocate to the manufacturer to get their problems handled appropriately, it sounds like we did not successfully do this in this case and we are sorry for that What should have happened is we should have advised Mr [redacted] that with there being aftermarket parts in the car there is a possibility that the repair will not be covered but will go to bat on his behalf to get the repair covered by VW The dealership stands to benefit to from this as well because VW pays the dealership to do the repair so this is a lose-lose for Mr [redacted] and Hall VW Then, we should have presented VW with all required documentation and pictures and let them be the one to decide, and I do not think we did this to the best of our ability Ultimately, the answer may have been the same as the other VW dealer he took it to which was not a warranty repair but none the less we should have at least tried It sounds like in the end Mr [redacted] still had to pay out of pocket for the repair but did incur the cost of a tow to the other dealer For this I would like to offer him two free oil changes as I anticipate this is roughly the cost of the tow.Best- [redacted] ***Hall VW

Mrs [redacted] and I spent several phone calls and emails trying to come to an amicable solution, her last email is in an exert below- "Dear [redacted] , After much consideration, I have come to the following conclusion.At this time according to your quote, I am looking at spending a total amount of $This includes the original repair of $1146/= ( $actual work and the extra of $I paid) and the $- current repair out of which $goes towards the parts of something that was totally unrelated to this engine work, which I should not even be paying for.If I am to leave the vehicle at your dealership to complete the said work, I would only be willing to pay $3000/=(inclusive of tax)IN TOTAL out of which $1146/= has already been charged.If this is acceptable to you, please let me know today 09/24/so I can come to a decision as I need to get the vehicle out today if the work will not be carried out at the your dealership." I was willing to meet Mrs [redacted] in all of her request of completing the entire repair for $3,on 9/24/ The only request I could not guarantee is that once this is completed that the car will be in excellent working condition and if not we, Hall would assume responsibility I cannot reasonably agree to this request because we have never seen this vehicle in proper working condition to evaluate it I cannot agree to something that I have no prior knowledge of If whatever may be wrong, if any would, be related to our workmanship or parts than we would absolutely stand behind it, however we have not been able to determine the prior condition of the vehicle because she just bought it and we have not been able to evaluate it in good working condition We would certainly still be able to honor her original requests but cannot unconditionally guarantee the entire car will be rightthanks- [redacted] ***

On Tue, Jul 7, at 7:AM, *** [redacted] wrote:They have solved the issue.Thank You,***

shortly after the complaint surfaced, the car was brought in and we checked the oil and it was not found to be excessively high, if at allThere would have to have been quarts of oil on the garage floor and clear signs of oil all over the bottom of the car from "blowback" of oil while travelling for enough oil to have left the car if we overfilled the vehicle to that extent I'm sorry but the pieces that I have seen do not equate up to the accusation he is alleging

I am left to assume that what Mr. [redacted] is asking for is a check to compensate him for the repairs that he feels are necessary on his vehicle. I am sorry to inform him that we would also perform the work but our dealership paying another dealership to do it is out of the question. I realize that coming this far to have the work done is highly inconvenient, but I feel is the only reasonable remedy in addition to the one I offered in the previous response.

After meeting with Mr [redacted] and discussing the situation, examining the car, taking a look at the picture he provided, speaking with several technicians with varying levels of experience and researching the topic online I cannot find reason to repair the vehicle to the extent that he is asking for free of chrge It is Hall's position that to provide so much crankcase pressure to cause multiple gasket and seal failures simultaneously there would have had to be an amount of oil that far exceeded what Mr [redacted] showed on his picture of the dipstick or what is remotely possible in this situation Further, when the car was first brought back to verify the concern, we could not verify that the oil level was higher than spec We also believe there would be further evidence of an extreme overfill condition such as oil plugging the catconverter, engine lights, rough running conditions or even signs of oil around the tailpipe among other signs that were not present on any of the at least two inspections of the vehicle after the complaint was first brought up As offered previously, we are willing to work with Mr [redacted] to repair this common condition on a year old vehicle but it will not be free of charge

Hello Hanna- I'm sorry that this was such a poor experience for you at Hall Mazda and I will make every effort to right our wrongs It sounds like there is some work we need to do on the inside of the rear tailgate Would you be able to stop by at some point so I could take a look
at it and we can determine a course of action to get it resolved? Sorry again for all the hassle- *** ***Hall Mazda

I have been using Future Pharm's liquid turmeric for a long time and have been very happy with the resultsI recently started using the wild oil of oregano and found the quality and effectiveness to be outstandingGreat products and great customer service!

We would be more than happy to do a complete evaluation of the owner's oil leak concerns to determine repairs needed at no cost to owner fotr the initial inspectionBased on the post oil service inspections we do not believe that oil leak is related to the September 21, serviceIn the
interest of good owner relations we are hoping once we determine what repairs are needed the owner and Hall Automotive can come to a mutual agreement, so needed repairs can be performed to correct the oil leak condition.The owner will need to contact Mr*** at Hall Automotive ###-###-#### to schedule the evaluationThank you,Hall Automotive

I think Future Pharm's turmeric is a life saverMy husband got off of nsaids for chronic painNo more ulsers and other side effects from nsaid useNow the Oregano oil-- On at least occasions,my husband and I have stopped the beginning of upper respiratory symptoms,bacterial viruses,and colds.That is hugh! We and our grown children always keep both on handOh, and no more blood pressure medicine needed, I suppose from stopping the inflammation

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is not a resolution!
Regards,
[redacted]