Smoke House

I am left to assume that what Mr. [redacted] is asking for is a check to compensate him for the repairs that he feels are necessary on his vehicle.  I am sorry to inform him that we would also perform the work but our dealership paying another dealership to do it is out of the question.  I realize that coming this far to have the work done is highly inconvenient, but I feel is the only reasonable remedy in addition to the one I offered in the previous response.

As I stated to Mr. [redacted] on the telephone, my offer of replacing the alternator and cable (which is what I am told is currently wrong with the car) free of charge still stands.  It is our position that if the alternator were in fact the cause of the listed items, these problems would...

have presented themselves much, much faster.  The alternator repair he is referring to was done on 7/26/12, more than 2 years ago.  Further, the car in question is now 12 years old with well over 100K miles and unfortunately this model has been prone to electrical issues.  Asking for $6000 I believe to be irrelevant and over reaching.  This is purely a goodwill offer.  If Mr. [redacted] does not feel comfortable coming to the dealership, the repair could be done at our facility on [redacted] in [redacted] that he has visited as recently as 4/18/14 when he had his emissions checked.