Snap on Tools

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Attn: Revdex.com Concerning case # [redacted] this customer purchased Snap-onair ratchet (product#FAR72C ) on 03/30/I am the Snfranchisee forthe customer’s areaThe customer received the air ratchet from me on the datelisted above for the amount of $Mr [redacted] traded in his older air ratchetfor credit in the amount of $This brought the total price of the newair ratchet to $He has spent a total of $to date with me andthe amount a customer spends does not affect the level of customer service thatthey receiveI was notified on 06/15/that the air ratchet purchasedon 03/30/was not functioning properlyPer protocol I entered the serialnumber of the ratchet into the Snsystem, which started Mr***s’warranty as of the purchase dateSnIncorporated fully honors thewarranty of all air powered toolsAs a Snfranchisee the procedure torepair a warrantied tool requires that the tool be shipped to the Snap-onrepair locationI do not have the ability to provide the customer with a brandnew product as all warranty issues are dealt with through headquartersI advised the customer that the tool would need to beshipped to the repair location and it would be repaired under warranty at nocost to himWarranty issues are similar to those of purchasing a new carIfthe car has an issue, the car purchased will be repaired as they will notsimply provide you with a new carMr [redacted] advised me that he was unhappy with the warrantyprotocolSnfranchisees are obligated to follow the same procedure forany warranty air toolsWe as franchisees pay for the shipping to and from therepair facility as this is an example of the excellent customer service that weoffer not only to Mr***, but every SncustomerI made contact with mymanager in order to find a faster resolution for Mr***I was advised by mymanager that they would ship me a new air ratchet to provide to the customer atno chargeThis tool will be provided to Mr [redacted] on 7/13/with a warrantythat begins at the original purchase date of the air ratchet on 03/30/I provided the customer with a loaner air ratchet, that wasnot the same model as the one that he purchased until his could be repaired.This is by no means protocol, nor am I obligated to offer a loaner tool.I did this only as a customer courtesy.Thank you, [redacted]

12.8000001907349px; font-family: arial, sans-serif;">Attn: Revdex.com
Concerning case #[redacted] this customer purchased Snap-onair ratchet (product#FAR72C ) on 03/30/2015. I am the Snap-on franchisee forthe customer’s area. The customer received the air ratchet from me on the datelisted above for the amount of $445.00. Mr. [redacted] traded in his older air ratchetfor credit in the amount of $200.00. This brought the total price of the newair ratchet to $245.00. He has spent a total of $9250.74 to date with me andthe amount a customer spends does not affect the level of customer service thatthey receive.
I was notified on 06/15/2015 that the air ratchet purchasedon 03/30/2015 was not functioning properly. Per protocol I entered the serialnumber of the ratchet into the Snap-on system, which started Mr. [redacted]s’warranty as of the purchase date. Snap-on Incorporated fully honors thewarranty of all air powered tools. As a Snap-on franchisee the procedure torepair a warrantied tool requires that the tool be shipped to the Snap-onrepair location. I do not have the ability to provide the customer with a brandnew product as all warranty issues are dealt with through headquarters.
I advised the customer that the tool would need to beshipped to the repair location and it would be repaired under warranty at nocost to him. Warranty issues are similar to those of purchasing a new car. Ifthe car has an issue, the car purchased will be repaired as they will notsimply provide you with a new car.
Mr. [redacted] advised me that he was unhappy with the warrantyprotocol. Snap-on franchisees are obligated to follow the same procedure forany warranty air tools. We as franchisees pay for the shipping to and from therepair facility as this is an example of the excellent customer service that weoffer not only to Mr. [redacted], but every Snap-on customer. I made contact with mymanager in order to find a faster resolution for Mr. [redacted]. I was advised by mymanager that they would ship me a new air ratchet to provide to the customer atno charge. This tool will be provided to Mr. [redacted] on 7/13/2015 with a warrantythat begins at the original purchase date of the air ratchet on 03/30/2015.
I provided the customer with a loaner air ratchet, that wasnot the same model as the one that he purchased until his could be repaired.This is by no means normal protocol, nor am I obligated to offer a loaner tool.I did this only as a customer courtesy.Thank you,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]