Snow Joe

We apologize for the inconvenience and the delay, as we mentioned earlier via email your replacement is going out tomorrow morning under FEDEX tracking number ***. Thanks Customer Service Team Snow Joe + Sun Joe

We apologize for the delay, below you can find the information on the label of the back of the bag where it provides all the information how to apply and also mentions by using the product the customer accepts all the responsibility, as showing on the label we will be more than happy to issue a...

refund for the amount paid for the bag:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

We apologize for the inconvenience, we have this charger available and we will ship it [redacted], the tracking number is [redacted]. The charger will be deliver on Tuesday 10/14. Once again we apologize for the inconvenience if there is anything else we can do please let us know.[redacted]...

[redacted]Customer Service Manager.

We apologize for the inconvenience, we did have some delays due to the bad weather we had in our location Edison NJ, we show the replacement was deliver on 02/14/2014 under UPS tracking number [redacted]. If there is anything else we can do to satisfy our customer we will be happy to do...

so.
Thanks
[redacted]
Customer Service Manager
[redacted]
[redacted] 
 [redacted]

We apologize for the inconvenience, we will be more than happy to replace the item for the customer even if the warranty is over, the replacement should be shipping out within the next 24 to 48 hours and we will include a prepaid label to cover the return shipping of the non working unit back to our...

locationThanks

We apologize for the inconvenience, we had some delays due to the bad weather here on our location Edison NJ, we show the replacement was deliver today to the customer today under UPS tracking number [redacted]. If there is anything else I could do to make our customer happy please let us...

know
Thanks
[redacted]
Customer Service Manager
[redacted]

We apologize for the inconvenience even if the unit is a discontinued model it has a two year warranty with us, we will be more than happy to replace the unit with the model that replace the [redacted] our [redacted] all we will need is a copy of the proof of purchase email to us to [redacted] as well...

as the serial number of the unit, please include the Revdex.com case number on the subject line when sending the email Thanks [redacted]Customer Service Manager

I am rejecting this response because: All Snow Joe did was to create a tracking number without sending the package. I called Fed Ex on 2/13/2015 and Today 2/16/2015 and fed ex  they told me no package was dropped off or picked up at their location. Snow Joe is  being deceptive and underhanded in trying to resolve this dispute...

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me pending Snow Joe sending a new unit as they indicated in their response. Per the response from SnowJoe, here is the information they requested:Serial Number: [redacted]Date purchased: [redacted]m. ###-###-####[redacted]
Regards,
[redacted]

The replacement new unit should be deliver by the end of this week under [redacted] tracking number [redacted], inside of the box we included a prepaid label to cover the return shipping of the defective item back to our location

We apologize for the inconvenience, we will be more than happy to replace the snow blower for a new one, please provide us with the serial number of the blower, the date of purchase and your information. ThanksCustomer Service Team Snow Joe + Sun Joe

We apologize for the inconvenience, we had some major delays due to the bad weather, our warranty covers a re manufactured replacement for the delay and the inconvenience we upgraded the customer to a new unit, the replacement should be deliver today under UPS tracking number...

[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

find that this resolution is satisfactory to me. For the future I hope that Snow Joe,LLC respects the Revdex.com standards for trust, specifically "Tell the truth", "Be transparent", "Honor promises by correcting mistakes as quickly as possible" and "Be responsive"!

We apologize for the inconvenience, I been talking to Mr. [redacted], he will be NOT paying the $15 dollars for the pick up of the damage package, we schedule a pick up for Monday the 10th as he requested from 8am to 12pm, the pick up number is [redacted] with [redacted]. as soon as the pick up...

the damage we will schedule for Mr. [redacted] to pick up the new unit from our location as he requested since he did not want the package to go out with [redacted] again. 
Once again we apologize for the inconvenience, our goal is to reach the customer's satisfaction. If there is anything else we can do please contact me directly at [redacted]
Thanks
[redacted]
Customer Service Manager
Snow Joe LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 
PLEASE ALSO NOTE THAT I WOULD LIKE TO WITHDRAW MY COMPLAINT AGAINST SNOW JOE AS ALL ISSUES WITH SNOW JOE HAVE BEEN SORTED OUT SATISFACTORILY AND I WOULD LIKE TO THANK Revdex.com FOR YOUR KIND HELP IN RESOLVING MY ISSUES WITH SNOW JOE.
ALSO I WOULD LIKE TO THANK MR.ANDRE M[redacted] AND HIS STAFF AT SNOW JOE FOR RESOLVING MY ISSUES WITH MY PURCHASE OF SNOW JOE SNOW BLOWER EQUIPMENT AND I AM SATISFIED WITH THE OUT COME OF THE TRANSACTION AND THEREFORE I AM WITHDRAWING MY COMPLAINT AGAINST SNOW JOE.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and what if I am unable to find the receipt for this?
Regards,
[redacted]

Hello [redacted],   We are very sorry to hear about this issue regarding the [redacted]. This item has been on backorder since April 2015 and has an...

ETA of January 2016.   However, we are authorizing a completely new unit to be sent to you, free of charge. We are sending a pre-paid return shipping label for you to send the old unit back to us.   When you receive the new replacement unit, please place your old unit into the box, and affix the pre-paid label so it can be returned to us.   Please note that any complaints relating to customer service representatives themselves will be handled through internal investigation; all customer call history is logged and recorded, and a case has been opened with all involved reps.   Thank you for choosing Snow Joe + Sun Joe.   All the best,   [redacted] SJ+SJ Customer Support Administrator

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]