Soaring Adventures of America, Inc.

Dear Mr and Mrs ***:
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It was a pleasure
speaking with you on the phone earlier todayI called because I wanted to
apologize in person about the mixup your son had in using his tickets
for his balloon rideCheck #***, for $379.90, has been written and
will go in the mail to you today
We have been dealing
with Mike for a number of yearsHe is a fine pilot and businessmanThe fault
in this matter is entirely ours
Ballooning is lots of
funI am glad your son and his girlfriend had a good time
Regards, Rob W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meHowever, I would like to note that my complaint has nothing to do with the recent balloon accident in Texas, it is rather an issue that their supposed vendors are no longer supporting vouchers from Soaring Adventures due to lack of paymentIn order to help Soaring Adventures with their future business I would like to give the specific example of the *** ** *ocationThey will not accept Soaring Adventure's vouchers and I suggest they be removed from their online list
Sincerely,
*** ***

Clay Forrest and I spoke several weeks ago about this situationWe wholeheartedly agreed with his complaintAt that time we sent him a new ticket that gave him an additional year to take his rideMrForrest was satisfied with this resolutionSubsequently we have spoken with the balloon pilot
who has agreed to making some adjustments with his scheduling policies

Complaint: ***
I am rejecting this response because:
0% 0%;">No checks have been received and I was out of town when you sent the email to respond without computer. Please respond to them as I have called not stop since they reading they claimed to have sent a check. Thank you
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: According to the email I was forwarded today, Diane is mailing a check out to
"Times New Roman";">*** ** *** That is not my name My name is *** ***
Sincerely,
Lori Paschall

Complaint: ***
I am rejecting this response because:I don't know where I am supposed to send the flight ticket or to who's attention? There are many phone #'s (that are no longer working) and no physical address I can find for refund?
Can the refund form be sent in a .doc format?
Sincerely,
*** ***

Hi I have spoken with the customer and asked her to return the flight tickets to us and we will be happy to give her a refund.  We need to have the merchandise returned, We still have not received the tickets back here in our office to give her the refund.   Thank you Diane

Hi although we had nothing to do with the recent balloon accident in [redacted] we continue to be inundated with refund requests and customer service issues.  We will get a refund check out to Emily on 09/12/16 I will also enclose a self addressed stamped envelope so she can return the ticket to...

us.  thank you for your patience  Diane

Hi thank you for your patience,  i have been out of the office for the past week.  We are behind in answering our emails at the help desk I am the only one who responds to the emails.  I will give you the refund instructions here so we can get the process started today.   you...

need to send your ticket back to us @ S.A.A. [redacted]  please put it to my attention Diane/expedite  and as soon as we get your tickets here in the office I will process the refund the same day.  Thank you again  Diane

WARNING:
In Oregon, all the Ballooning companies no longer work with 800 Soaring Adventures, since they do not pay. I have a full money back guarantee on my 4 tickets, but they have refused to pay me back.
I am out $700 and sounds like they are not paying a lot of others as well.

a Check was processed to you [redacted] on 09/19/16 check #[redacted]

Hi,  We would be happy to give this customer a refund, We are currently under negotiation with our pilots at this time.  We are hoping to get this situation settled in a timely manor.  All the customer has to do is return the flight ticket back to us and please put to my attention...

Diane and we will issue her a refund check.  she can just provide us with to whom to make the check out to and where to mail the check.  Thank you Diane

Please see attachment Thank you  Diane

I've been trying to get a refund from this business since October 2nd. The customer service rep has been rude and unhelpful. She responded to my e-mail with a form letter for refund requests. I've called three different times, and was told on October 8th that my refund would be processed today. Instead, I received two more e-mails with the form letter. The closest facility to my home was closed, and I'm not going to drive three hours each way to go to the next closest facility. When I attempted to call today, I received a message their mail box is full. Yesterday, I spoke with a gentleman who was very helpful, and assured me I would get a refund. This experience has been incredibly frustrating. I extended my original expiration dates for my tickets because after attempting to book flights multiple times, they were all cancelled due to weather.

Hi We apologize for the delay, We have been inundated with refund request and customer service issues since the recent balloon accident tragedy. The check was processed and is in the mail today  Thank you Diane

Hi Thank you for your patience We are getting a refund check out to Doreen in the mail today check [redacted] Thank you Diane

Complaint: [redacted]
I am rejecting this response because:I don't see a number or letters after the PO Box, do I need that to mail?
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have send the requested documents a refund and the business received it certified mail on 8/18, and I have ever not received my refund or any correspondence yet.
Sincerely,
[redacted]

Complaint: 11772673
I am rejecting this response because: after having tried to reschedule with Mike, many pilots will not accept the gift cards, when I emailed your help address to reschedule I got no response. We no...

longer are going to use the gift card and my parents are very upset by the entire experience and the recent accidents involving hot air balloon flights. I see online that MANY people have been requesting refunds and have infact been refunded. As such, I would like my $514 returned.
Sincerely,
Nikki Mccutcheon

Complaint: [redacted]
I am rejecting this response because:
I have already mailed the flight tickets with my contact information back to you at the address provided. However, the "refund policy" that your company forwarded on to me clearly indicates that refunds are processed in "financial quarters" and that I could potentially be waiting until November or December for you to cut a refund check to me. This is completely unacceptable, considering that you have already held my money for 5 months. Your Company knew when you accepted my payment and sent those tickets to me, back in April, that the tickets were no good. You simply sat back and waited for me to realize it, and that is terrible business practice! If that money had been sitting in my bank account this whole 5 months, I would have accrued interest on it all of this time. Instead, your company more than likely gained interest on MY funds! Therefore, I feel it is only fair for your company to reimburse me with interest for the 5 months you stole my money, and I do not think I should have to wait another month or more for my refund! 
Sincerely,
[redacted]