SoCal Water$mart Rebate Program

This So Cal Water$mart Rebate Program uses $ in their name to convince that they will save you money. They lead you to believe that they have been selected by LADWP to handle the rebate program for reducing your water bill. So they left a hanger on my door where you can scan their code to they can call to lie to you that you need them for this rebate program. So the guy tells me that they will install a smart sprinkler timer for $275 and I will receive a refund of $200 from LADWP a couple weeks after that. So it will cost me only $75 and will save $$$ on my future water bills. So he comes on the day of the appointment and brings a new Orbit sprinkler timer. He removes my 3-year old Orbit not-so-smart timer and replaces it. No doubt I was impressed with this new timer that I could control from anywhere (even miles away). He said how the timer would be the type of soil in my yard (he "guessed" clay in So. Cal), the weather (temp, rain, wind) which the timer would determine if water should come on or not and if so how much time), and also could manually turn on the water whenever you wish even if you are miles away. All this sounded great, so I paid him $275 (by credit card - I never pay strangers by cash, check or debit card). He said he would be the one to submit the form to LADWP for my $200 rebate.
So later I decided to check and discovered that this same timer can be purchased from Amazon for less than $100, and also that this LADWP program is available to the public and that SoCal Water$mart Rebate Program is the concoction of a slick outfit that makes out as if they have been authorized by LADWP to handle their water rebate program. So it dawned on me that I could have done this myself in which case I would have purchased the timer for roughly $100 and gotten a rebate of $200, so instead of paying these slick operators $75, I would put $100 in my pocket, a $175 difference! Additionally, I discovered that my soil is a combination of sand, silt, and clay, not just clay. I don't know if this matters in the long run. Also, I am still to find out if the timer really adjusts for time of watering and time of day in very hot days or windy days. If I don't get my $200 from LADWP soon I will be contacting my credit card bank about confronting these slick operators, as well as LADWP who may not be aware of this outfit. DON'T RESPOND TO THEIR ADVERTISING!

I signed up for the Smart Wi-fi based sprinkler Timer. I gave the installer a check for $200.00 with the understanding/promise that I would be receiving a refund check in the amount of $200.00 within 6 weeks. The installation was done on 2/12/20. Today's date is 4/14/20, I have not received any refund. I believe this company is possibly a total Scam.

HiWe have approved the project after reviewing photos and receipts of the projectThe application is currently being processed for rebateThe web site should show the change in status this week.Thx***

The Metropolitan’s Water District’s (Metropolitan) SoCal Water$mart program (SCWS) has terms and conditions in place to help ensure that Metropolitan is achieving measurable water savings when providing incentives to customers to replace older water-using devices with more efficient onesThe SCWS turf removal program has requirements that help us determine customer eligibility for rebatesA customer’s eligibility is dependent on the following criteria only: The site or residence is in Metropolitan’s service area; The site has not received a previous rebate or incentive from Metropolitan or another water agency for the same measure or device; The applicant has met the terms and conditions for the overall SCWS program and additional requirements for turf removal incentivesYour request to be approved for a SoCal Water$mart turf removal rebate (Rebate TRM # 5670) was denied because your submittal failed to comply with the program terms: “At least color photos of the areas where you planned to remove turfThe area must be grass to qualify for a rebate.” The photos submitted showed little actual turfSince this is a public program paid for by water customers with the goal of saving water and little to no turf exists in the photos, the application was denied due to the fact that there appeared to be little to no water savings from the photos submittedHowever, due to the current drought conditions, we will make an exception and allow your rebate to be processedWe will contact our rebate processing firm for SCWS and instruct them begin the process of allowing your applcation and rebateWe look forward to working with you and apologize for any inconvenience this may have caused

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I have checked the website and do not see any change in the status of things or any indication that they have approved my application for the rebateAll I see is what you have sent me...So really so far I have not seen exactly what the business's response is [redacted]

HiThe project was completed prior to the pre-approval which was the reason the computer denied the project An exception has been made by me and the customer will be notified of this through the program email systemSo the project has been approved and the situation resolved.Thx***

Mrand Mrs***,Thank you for notifying us of the situationI reviewed the information you provided and that of our vendor and I have approved your application for the entire 3,sqftI apologize for any inconvenienceTo clarify your application was not denied it was requesting a second measurement as your receipt showed that you purchased "used" synthetic turfSince we are using public funds for this program we do not allow "used or free" synthetic turf as part of the program as we cannot allow people to make money off of the programSo the email was about your synthetic turf being "used" not that it was made of recycled material as all synthetic turf is made of recycled materialAs you can see your material costs for the synthetic turf are more than the rebate which is why we have that rule but make exceptions as neededSince you also, put in drip irrigation, and drought tolerant plants etc we made an exception We appreciate you participating in the program during this droughtWe have rebated on tens of thousands of homes and sometimes there are unique circumstances that need follow-up.Thx***?

5/18/I purchased a qualifying front-loading washer model [redacted] 5/29/Installation service was completed 5/30/I submitted the water smart application and received email confirmation that the application was received 6/8/I received the email that the application was approved and will take 6-weeks for the rebate check to be issued for the amount of $for High Efficiency CLothes Washer 7/30/I received the email that stated the check was issued and to allow days for the check to arrive in the mail 9/4/I still had not received the check in the mail, so I emailed SoCal Water$mart about the missing rebate check 9/5/I received an email response from SoCal Water$mart stating that the check was sent out on 7/30/and requested I confirm the address, which I did 9/6/I received an email from SoCal Water$mart stating that the check was reissued and to allow 2-weeks for arrival 9/19/I sent an email to SoCal Water$mart that I still had not yet re

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I did get the check but it took too long They stated on their web site that it will take 6-weeks and it took weeksThere is no reason for this hold!!!

As stated in my prior response, I understand the IRS issue, but the response still fails to address the other points made in my prior responsesMy reference to six months refers to the weeks it has been since I submitted the application, the approximate week before I can submit tax information, plus another 8-weeks to process the check, which totals approximately 19-weeks and that assumes everything goes properly from this point on, which I have no confidence will happen

Good Afternoon The customer's rebate check was mailed out on 1/20/should have it nowThank you SoCal Water$mart Rebate Program [redacted] ***

Our backyard was landscaped with grass and trees that line the property’s boundariesThe incentive rebate offered by the SoCal WaterSmart program was the catalyst for replacing our lawn with a permanent and water-efficient landscapeOur application for Turf Removal (Ref# [redacted] ) and the requisite number of “before” pictures were submitted on 11/29/2015, and was approved on 1/11/by SoCal WaterSmartWe replaced the lawn with interlocking pavers that sit on 5-inches of sand, and bordered the area with a buiplanter with drip irrigationThe planter was designed to comply with the program’s requirement to include plants in the conversionIn April we submitted our Rebate application along with the requisite number of “after” picturesOn 4/24/SoCal WaterSmart acknowledged receipt of our Rebate application via email, explaining that the review process “may include site visits” from the local water agencyOn 5/31/SoCal WaterSmart notified us via email that our t

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meWithin a short time of the Revdex.com sending in my complain, I received the attached approval Thank you very much for your help in resolving the matter! [redacted] ***

HiYes, this issue was corrected for the customer and he was approved for the rebate on 8/4/ Thx***

They pulled a bait and switch on a rebate that was offered through our local water coThey owe me $This has gone on for at least mo

My refund was approved on November 1st The email I got said that I will get the check withing 6-weeks
Today 1/10/exactly weeks passed
I called today and they told me that only weeks passed and I need to wait for one to three more weeks

HelloThe local water agency in this case *** *** *** has the option of physically inspecting the projectIf they choose to which *** *** does they have days to do thatThey inspect in order to make sure public funds are being used correctly and due to the enormously large volume of
customers it takes a few weeks to inspect then process the applicationWe are processing over $million dollars a month in rebatesWe appreciate your patience and we are processing public funds as fast as possible with the proper financial controls. Thx***

We purchased a qualified Energy Star Washer/Dryer, and submitted all the rebate application, proof of purchase, and recent DWP and Gas bill for RebateThe Reference number is ***We have been going back and forth with email correspondence since Feb15, I kept getting an email saying that I need to send a recent DWP bill, which I did twice on 4/and 4/In addition, the email kept saying that I have already applied and received a rebate in (THIS IS NOT TRUE.)
I was finally able to speak to *** and she transferred me to *** on May 11, *** verified that Unit 11, where I reside, have not received a rebateIt was Unit and Unit that received rebates, therefore I'm qualify and should be receiving a rebate He submitted my information and I still have not received an email correspondence or the statusWhen will I receive my rebate as I have been waiting for weeksThanks!

HiThe customer was communicated with on numerous occasionsThe receipt for synthetic turf does not show that it was paid in fullThat was communicated to the customer who stated her contractor said that receipt would be fineThe customer was then out of the country for a month they said
which is why the application ran out of timeWe have made an exception to the rule and allowed the customer rebate to processed without a receipt stating it as paid in fullThe application is not denied now but reinstatedThe customer has been sent a Wrequest emailThis is an email that is requesting the customer fill out a Wto allow us to process the rebateThe IRS has told Metropolitan that any rebate we issue over $requires us to get a wfrom the customer then later we will issue our rebate customers 1099sSo the application is reinstated and we will need the Wwithout the Wwe will not be able to process rebate per the IRS. thx***

Our backyard was landscaped with grass and trees that line the property’s boundariesThe incentive rebate offered by the SoCal WaterSmart program was the catalyst for replacing our lawn with a permanent and water-efficient landscapeOur application for Turf Removal (Ref*) and the requisite number of “before” pictures were submitted on 11/29/2015, and was approved on 1/11/by SoCal WaterSmartWe replaced the lawn with interlocking pavers that sit on 5-inches of sand, and bordered the area with a buiplanter with drip irrigationThe planter was designed to comply with the program’s requirement to include plants in the conversionIn April we submitted our Rebate application along with the requisite number of “after” picturesOn 4/24/SoCal WaterSmart acknowledged receipt of our Rebate application via email, explaining that the review process “may include site visits” from the local water agencyOn 5/31/SoCal WaterSmart notified us via email that our t