An attempt was made to contact the customer by phone via the two numbers provided in the complaintA voicemail message was left acknowledging receipt of the complaint, offering an apology and requesting a call back for discussion so as to define the process and areas that this experience could have been handled betterThe customer returned my call and stated that the service was on, all was fine and there was no need for further discussionThis item is thus considered to be closed [redacted]
Tell us why here...on 08/24/the customer was contacted her account was reviewed with her, the readings are in line with the previous months readings and with the location history readings, confirmed that the readings are correct Referred her to her landlord
The customer was contacted and informed that the credit on her account is not refundable to her because it was paid by Total Community Action to be used toward her utility billThe overpayment belongs to the Agency An apology was given for any misunderstanding she received in regard to the credit on her utility billexe/cgray
I have left messages for this customer on 10/25/and on 11/3/to contact me regarding this issue Customer has not returned my calls.Lisa A***Customer Service Specialist
Good Afternoon [redacted] ***,Unfortunately, I did not find any calls associated with telephone number ###-###-#### from Monday, July 11, through today, Monday, October 2, Could you have possibly called from a different telephone number when speaking with the Representatives? If so, may I have the other number or numbers? Thanks, [redacted] ***Entergy-Louisiana
[redacted] made a $payment on 10/15/using one of her old account numbers, the payment was transferred to her account active account on 11/2/ The fees have been removed from the accountI have also called and left a message explaining this to Ms Kelly asking that she give me a call should she have any more questions or concerns [redacted]
THE ACCOUNTS IN ALGIERS HAVE TWO ACCOUNTS (ONE FOR ELEC AND ONE FOR GAS AND BOTH REQUIRE SECURITY DEPOSITSTHE ELEC DEPOSIT IS $AND THE GAS IS $THEY CAN'T BE REDUCED OR SPLIT INTO INSTALLMENTSTHEY ARE DUE WITH THE FIRST MONTH'S BILL DEPOSIT REQUIREMENTS Entergy New Orleans customers start using electricity before paying for it, therefore customers requesting new service may be required to make a refundable security depositDeposit Requirements – Customers have the option to pay all or part of the initial deposit before the first bill, but the initial deposit must be paid in full by first bill due date Arrangements can not be made on a billed deposit(Note: Gas service to Algiers customers $Note: Algiers' electric service provider is Entergy Louisiana, Inc.) Entergy New Orleans Bill Deposit - Residential Deposit to be billed in one (1) installment Residence - Home, Mobile Home, Apartment, etc- Own or Rent Total Electric $Combination Electric & Gas $ Electric Only $(Note: Entergy Louisiana, Incprovides electric service to AlgiersPlease see the Entergy Louisiana web site for Algiers electric service deposit information) Gas Only $ Entergy Louisiana, LLC - Bill Deposit - Residential Deposit to be billed in one (1) installment Entergy Louisiana, LLC Electric Residence Initial Deposit Electric & Gas $Electric Only - $Gas Only - $(This is the minimum deposit amount for a gas meter) Maximum deposit with history at location can go to times the highest bill Tell us why here
Please see below; also, please disregard the capital letters as we notate updates in our system utilizing this format -THE ABOVE INFORMATION WAS FOR A DIFFERENT CUSTOMERI REVEIEWD [redacted] ***'S ACCOUNT ON 09/25/THERE WAS A PAYMENT OF $MADE ON 06/06/AND A FINAL PAYMENT OF $RECEIVED ON 08/22/THE ACCOUNT CLOSED ON 03/30/ALL ACCOUNTS GO TO WRITTEN OFF STATUS NINETY DAYS AFTER THE FINAL BILL BECOMES DUE [redacted] DID ATTEMPT TO GET AN EXTENSION ON 03/08/16; HOWEVER, IT WAS NOT GRANTED BECAUSE THE ACCOUNT WAS IN FINAL/PENDING STATUSCOLLECTION LETTERS WERE MAKED ON 05/04/AND AGAIN ON 05/23/ON 06/06/AND 08/21/CUSTOMER DATA CHANGES WERE MADEI DO NOT SEE ANY NOTES ON THE ACCOUNT FROM A REP ADVISING THE ACCOUNT WOULD NOT BE REPORTED TO THE CREDIT BUREAUI DID TRY TO CONTACT [redacted] AT ###-###-####; HOWEVER, THE VOICEMAIL IS NOT SET UPTHEREFORE, I HAVE SENT AN EMAIL REQUESTING [redacted] GIVE ME A CALL[redacted]
The last response was not to insult you, It's just that our services are regulated by the LPSC and this is the charge that has been agreed uponIf there is something indeed wrong with the meter, there will be no charge
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12377513, and have determined that this proposed action would not resolve my complaint For your referenc Regards, [redacted] ***Checking my meter was not the initial complaintI requested that the meters(each meter)be checked to verify that they all are in use by valid enetergy customersI find it odd that my enetergy bill would double in two to three monthsIf this is not possible, there is nothing further to discuss
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12384592, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Good Morning,I'm not getting anything resolved in the many emails that's going back and forthIts clear that no one at this company wants to resolve this matterSeems like its taking more time sending all of this emails then it would to just reverse what was doneNow I have to wait for a call to be found in order for this company to follwith their Credit and Collections Department regarding the Derogatory Reversal for an account that is paid off Guess I will sit back and wait to see what happens next with the research since it seems like this is an on going battle with EntergyNever had to deal with a back and forth issue with a company like this, its just sad and time consuming that you would make customer go through this Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12384592, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] A different customer?? I really appreciate the all caps in the email If I would have known all the trouble that I'm receiving I would have not made the payment until it was validated and the call was recordedOut of good faith, I made the payment to relieve any dealings or amount owed with this companyHere it is a year later and I'm sitting here emailing about a bill I that's been paid, account is closed and Entergy, Not a collections company placed this account on my creditNot sure about your procedure for calls and why your not showing notesHow hard is it to say if you received that treatment over the phone we definitely apologizeInstead it seems like resolving this issue is not something your wanting to doYou have received your funds on my closed accountWhy am I still going back and forth with your companyRegards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11146055, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***
I have advised Mrs [redacted] of the following - I EXPLAINED TO MRS [redacted] THE REASON WHY ALL MONIES ARE BEING TRANSFERRED FROM C/A # [redacted] TO HER ACCOUNT IS BECAUSE SHE LIVED AT THE LOCATION WITH MR [redacted] EVEN IF SHE ONLY MOVED INTO THE LOCATION IN 10/I ALSO ADVISED THE REASON WHY NEED A PAYMENT ON THE ACCOUNT IS BECAUSE THE LAST "GOOD" PAYMENT WAS RECEIVED ON 12/03/I ADVISED MRS [redacted] THAT IF SHE COULD PAY $BUY TUEDAY, 03/22/16, I WILL SET UP A PAYMENT ON THE BALANCEI PROVIDED [redacted] (RELATIVE/FRIEND SPEAKING IN THE BACKGROUND) WITH MY NAME AND DIRECT NUMBERI ALSO ADVISED MRS [redacted] THAT THE FINAL BILL BALANCE OF $WAS BEING TRANSFERRED AS WELL[redacted]
Tell us why here Several attempts were made to contact Mr [redacted] relative to his complaintFinally we were able to reach him and the discussion ensuedThe customer was advised that all Entergy charges related to his complaint were removed and that there would be no repercussionsHe posed the question of bank fees of which the offer was made to open a claim for reimbursement of bank feesAt the end of the discussion he opted not to pursue the issue or reimbursement any furtherWe consider this issued to be resolved and closed to the customers satisfaction [redacted] Entergy New Orleans Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11892575, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]Entergy did not even respond to the issue of them sending me a letter stating that the credit report they used gave me a score of and when I called them they said my score with them is and Entergy stated THAT was why the deposits were so freaking high This is slanderous and regardless of the deposit, they LIED Realizing they used something called tele risk, which in itself is I'm sure fraudulent since they have supposed private information that no one knows about? Of course they are not going to backdown, but I'm not either Why do they send out letters to their CUSTOMERS that they are supposed to care about with lies in them? This is a sorry company Regards, [redacted]
The gas service has been restored and several messages has been left for the customer to contact our office for an explanation, however the calls have not been returned and therefore the issue is considered resolved
Good Afternoon [redacted] ***, The bill for January, which includes charges from 11/30/through 01/03/for kilowatt hours is correctThe bill for February from 01/03/2018-02/01/for kilowatt hours is also correctWe had two snow events which is very rareYour current bill from 02/01/through 03/05/is for kilowatt hoursEach current reading demonstrates that the usage has gone through the meterThere were several days within the billing cycle whereby the temperature remained in the 30's, and this included the high, and on other days, the highest temperature remained in the 40'sWe have received a number of calls regarding the extreme high winter billsIt is very similar what happened in the winter of It appears that the extreme artic cold weather is behind us and we should continue to see more modest bills for the remainder of the winter season into springI do see that you have obtained an extension for the $until 03/27/Please keep that arrangement unless you like a three to four month installment planPlease let me know if you any additional questions or concernsThanks,Dana LJ***###-###-####Tell us why here
An attempt was made to contact the customer by phone via the two numbers provided in the complaintA voicemail message was left acknowledging receipt of the complaint, offering an apology and requesting a call back for discussion so as to define the process and areas that this experience could have been handled betterThe customer returned my call and stated that the service was on, all was fine and there was no need for further discussionThis item is thus considered to be closed [redacted]
Tell us why here...on 08/24/the customer was contacted her account was reviewed with her, the readings are in line with the previous months readings and with the location history readings, confirmed that the readings are correct Referred her to her landlord
The customer was contacted and informed that the credit on her account is not refundable to her because it was paid by Total Community Action to be used toward her utility billThe overpayment belongs to the Agency An apology was given for any misunderstanding she received in regard to the credit on her utility billexe/cgray
I have left messages for this customer on 10/25/and on 11/3/to contact me regarding this issue Customer has not returned my calls.Lisa A***Customer Service Specialist
Good Afternoon [redacted] ***,Unfortunately, I did not find any calls associated with telephone number ###-###-#### from Monday, July 11, through today, Monday, October 2, Could you have possibly called from a different telephone number when speaking with the Representatives? If so, may I have the other number or numbers? Thanks, [redacted] ***Entergy-Louisiana
[redacted] made a $payment on 10/15/using one of her old account numbers, the payment was transferred to her account active account on 11/2/ The fees have been removed from the accountI have also called and left a message explaining this to Ms Kelly asking that she give me a call should she have any more questions or concerns [redacted]
THE ACCOUNTS IN ALGIERS HAVE TWO ACCOUNTS (ONE FOR ELEC AND ONE FOR GAS AND BOTH REQUIRE SECURITY DEPOSITSTHE ELEC DEPOSIT IS $AND THE GAS IS $THEY CAN'T BE REDUCED OR SPLIT INTO INSTALLMENTSTHEY ARE DUE WITH THE FIRST MONTH'S BILL DEPOSIT REQUIREMENTS Entergy New Orleans customers start using electricity before paying for it, therefore customers requesting new service may be required to make a refundable security depositDeposit Requirements – Customers have the option to pay all or part of the initial deposit before the first bill, but the initial deposit must be paid in full by first bill due date Arrangements can not be made on a billed deposit(Note: Gas service to Algiers customers $Note: Algiers' electric service provider is Entergy Louisiana, Inc.) Entergy New Orleans Bill Deposit - Residential Deposit to be billed in one (1) installment Residence - Home, Mobile Home, Apartment, etc- Own or Rent Total Electric $Combination Electric & Gas $ Electric Only $(Note: Entergy Louisiana, Incprovides electric service to AlgiersPlease see the Entergy Louisiana web site for Algiers electric service deposit information) Gas Only $ Entergy Louisiana, LLC - Bill Deposit - Residential Deposit to be billed in one (1) installment Entergy Louisiana, LLC Electric Residence Initial Deposit Electric & Gas $Electric Only - $Gas Only - $(This is the minimum deposit amount for a gas meter) Maximum deposit with history at location can go to times the highest bill Tell us why here
Please see below; also, please disregard the capital letters as we notate updates in our system utilizing this format -THE ABOVE INFORMATION WAS FOR A DIFFERENT CUSTOMERI REVEIEWD [redacted] ***'S ACCOUNT ON 09/25/THERE WAS A PAYMENT OF $MADE ON 06/06/AND A FINAL PAYMENT OF $RECEIVED ON 08/22/THE ACCOUNT CLOSED ON 03/30/ALL ACCOUNTS GO TO WRITTEN OFF STATUS NINETY DAYS AFTER THE FINAL BILL BECOMES DUE [redacted] DID ATTEMPT TO GET AN EXTENSION ON 03/08/16; HOWEVER, IT WAS NOT GRANTED BECAUSE THE ACCOUNT WAS IN FINAL/PENDING STATUSCOLLECTION LETTERS WERE MAKED ON 05/04/AND AGAIN ON 05/23/ON 06/06/AND 08/21/CUSTOMER DATA CHANGES WERE MADEI DO NOT SEE ANY NOTES ON THE ACCOUNT FROM A REP ADVISING THE ACCOUNT WOULD NOT BE REPORTED TO THE CREDIT BUREAUI DID TRY TO CONTACT [redacted] AT ###-###-####; HOWEVER, THE VOICEMAIL IS NOT SET UPTHEREFORE, I HAVE SENT AN EMAIL REQUESTING [redacted] GIVE ME A CALL[redacted]
The last response was not to insult you, It's just that our services are regulated by the LPSC and this is the charge that has been agreed uponIf there is something indeed wrong with the meter, there will be no charge
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12377513, and have determined that this proposed action would not resolve my complaint For your referenc Regards, [redacted] ***Checking my meter was not the initial complaintI requested that the meters(each meter)be checked to verify that they all are in use by valid enetergy customersI find it odd that my enetergy bill would double in two to three monthsIf this is not possible, there is nothing further to discuss
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12384592, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Good Morning,I'm not getting anything resolved in the many emails that's going back and forthIts clear that no one at this company wants to resolve this matterSeems like its taking more time sending all of this emails then it would to just reverse what was doneNow I have to wait for a call to be found in order for this company to follwith their Credit and Collections Department regarding the Derogatory Reversal for an account that is paid off Guess I will sit back and wait to see what happens next with the research since it seems like this is an on going battle with EntergyNever had to deal with a back and forth issue with a company like this, its just sad and time consuming that you would make customer go through this Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12384592, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] A different customer?? I really appreciate the all caps in the email If I would have known all the trouble that I'm receiving I would have not made the payment until it was validated and the call was recordedOut of good faith, I made the payment to relieve any dealings or amount owed with this companyHere it is a year later and I'm sitting here emailing about a bill I that's been paid, account is closed and Entergy, Not a collections company placed this account on my creditNot sure about your procedure for calls and why your not showing notesHow hard is it to say if you received that treatment over the phone we definitely apologizeInstead it seems like resolving this issue is not something your wanting to doYou have received your funds on my closed accountWhy am I still going back and forth with your companyRegards, [redacted] ***
The balance has been removed from the customer's account; the customer has been notified and she is satisfied
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11146055, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***
I have advised Mrs [redacted] of the following - I EXPLAINED TO MRS [redacted] THE REASON WHY ALL MONIES ARE BEING TRANSFERRED FROM C/A # [redacted] TO HER ACCOUNT IS BECAUSE SHE LIVED AT THE LOCATION WITH MR [redacted] EVEN IF SHE ONLY MOVED INTO THE LOCATION IN 10/I ALSO ADVISED THE REASON WHY NEED A PAYMENT ON THE ACCOUNT IS BECAUSE THE LAST "GOOD" PAYMENT WAS RECEIVED ON 12/03/I ADVISED MRS [redacted] THAT IF SHE COULD PAY $BUY TUEDAY, 03/22/16, I WILL SET UP A PAYMENT ON THE BALANCEI PROVIDED [redacted] (RELATIVE/FRIEND SPEAKING IN THE BACKGROUND) WITH MY NAME AND DIRECT NUMBERI ALSO ADVISED MRS [redacted] THAT THE FINAL BILL BALANCE OF $WAS BEING TRANSFERRED AS WELL[redacted]
Tell us why here Several attempts were made to contact Mr [redacted] relative to his complaintFinally we were able to reach him and the discussion ensuedThe customer was advised that all Entergy charges related to his complaint were removed and that there would be no repercussionsHe posed the question of bank fees of which the offer was made to open a claim for reimbursement of bank feesAt the end of the discussion he opted not to pursue the issue or reimbursement any furtherWe consider this issued to be resolved and closed to the customers satisfaction [redacted] Entergy New Orleans Inc
Tell us why here...just a note that an attempt was made to discuss complaint, customer not available, awaiting feedback Will follow up
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11892575, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]Entergy did not even respond to the issue of them sending me a letter stating that the credit report they used gave me a score of and when I called them they said my score with them is and Entergy stated THAT was why the deposits were so freaking high This is slanderous and regardless of the deposit, they LIED Realizing they used something called tele risk, which in itself is I'm sure fraudulent since they have supposed private information that no one knows about? Of course they are not going to backdown, but I'm not either Why do they send out letters to their CUSTOMERS that they are supposed to care about with lies in them? This is a sorry company Regards, [redacted]
The gas service has been restored and several messages has been left for the customer to contact our office for an explanation, however the calls have not been returned and therefore the issue is considered resolved
Good Afternoon [redacted] ***, The bill for January, which includes charges from 11/30/through 01/03/for kilowatt hours is correctThe bill for February from 01/03/2018-02/01/for kilowatt hours is also correctWe had two snow events which is very rareYour current bill from 02/01/through 03/05/is for kilowatt hoursEach current reading demonstrates that the usage has gone through the meterThere were several days within the billing cycle whereby the temperature remained in the 30's, and this included the high, and on other days, the highest temperature remained in the 40'sWe have received a number of calls regarding the extreme high winter billsIt is very similar what happened in the winter of It appears that the extreme artic cold weather is behind us and we should continue to see more modest bills for the remainder of the winter season into springI do see that you have obtained an extension for the $until 03/27/Please keep that arrangement unless you like a three to four month installment planPlease let me know if you any additional questions or concernsThanks,Dana LJ***###-###-####Tell us why here