Customer had service with Entergy from 10/3/to 1/16/ We did not receive a good payment during this time The bills were mailed to the post office box address provided to us Unpaid bills are reported to credit bureaus When the customer paid the bill in November 2017, we reported the payment to the credit bureaus I see no error on the part of Entergy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12678909, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I want to know why are you telling me the same thing that we discussed over the phoneI said I disagree and if you believe it's correct then that's up to youI said there is no way possible my bill should be that high at allAlso, why are you bring up the fact that I have an extension on my light? That's personal information that no one but me and you should know about! I wouldn't have an extension if you didn't over charge me with this high electric bill in the first placeCase of point, I will not accept anything from you until I get reimbursed because like I said over times to you, there is no way possible my light bill should be this highI asked you questions before and they went unanswered, explain to me how I can run my Air Conditioner during the late Spring, Summer and Fall on 72-degrees and my bill is always $- a month, but because we had cold weather and my Central heat is on 73-degrees my bill skyrocketed to over $when it's usually always way under $That's not physically possible!
I have spoken with [redacted] ***I explained to [redacted] that the reason the bills for December and January increased was due to the extreme cold weather that began in early to mid NovemberPer [redacted] ***, he kept his thermostat between 74-degreesI advised we suggest to customers that the thermostat be kept on degrees in the fall/winter months and on degrees in the spring/summer monthsI asked [redacted] to obtain a reading if possibleHe was at home and the reading he provided was Since we last read the meter on 02/01/18, the location has used kilowatt hoursI advised [redacted] the next bill will be lower than the past two billsI also suggested to [redacted] to begin keeping a log and capturing readings every two or three days or even on a weekly basisI explained it may help him to make some changes if he notices the increases and decreases in the usage based on the temperatures outside [redacted] was not satisfied with the explanation, but accepted it
[redacted] is requesting service to a new location where there is no existing service and there is a cost to providing the service The customer has been given the available options to providing the requested service; however he is unwilling to accept
[redacted] was contacted on 3/13/by a customer service specialist (MsM [redacted] ***)Her issue was discussed and an explanation of our credit policy was offeredIn addition [redacted] was granted an exception arrangement for payment to be made on 3/as requestedThis matter is now considered closed Tyrone J W***Customer Service Support
Entergy Texas Inc(ETI) Customer Service Specialist (CSS) contacted the customer on July The CSS explained that Entergy did not bill the customer for this day service (1/- 2/16) and he would need to dispute this amount with his apartment manager As a courtesy, the CSS agreed to remove the $connection fee to resolve this complaint and for the delay in service during ETI conversion into a new Customer Care System The customer was satisfied with the results
Good Evening [redacted] ***,Our Credit and Collections responded earlier todayThe account was changed to Written Off Status on July 15, and the account was reported to the Credit Bureau on March 20, The balance on your account is zero; however, the Derogatory remainsThere are three Reporting AgenciesIt is possible that all of them did not update their files at the same timeIf you have a Credit Report from each of the Reporting Agencies prior to and after August 22, 2017, please fax the Reports to Attention: Dana LJones at ###-###-####I will follwith Credit and Collections to resolve any inconsistenciesI know this is not the resolution you were seekingIt is accurate based on our investigationI apologize for the number of emailsHowever, I wanted to make sure that I completed a thorough investigation and make every effort to produce a favorable outcome on your behalf, if it was possible Thanks, [redacted] ***###-###-####Entergy - Louisiana
An attempt was made to contact [redacted] to inform her that all fees have been reversed and the DNAC (Do not accept check) indicator has been lifted from her accountThe customer was unavailable so a voicemail message was left coupled with a contact phone numberWe consider this matter to be resolved [redacted] Entergy
An attempt to contact the customer was unsuccessfully made on Feb8thThe expected resolution to the customers complaint was clear in the emailAs noted the error initially occurred with the first payment which did not clear the bank as the result of a keypunch error because the number provided was not for a valid account numberThus is why the bank stated no item was ever returnedThe repercussion was that no additional check payments would be accepted on the account as the account was less than six months oldIn addition there was a difference in what was paid and what was dueEntergy recognized that this was merely an unintended error and thus removed the $return check fee and reinstated check writing privileges resulting in a $credit balance on the accountHopefully this resolves any concerns the customer has regarding this transaction Respectfully Tyrone J W***Entergy New Orleans LLC
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11096054, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was not provide with a response other than the statement that Entergy has been notified Regards, [redacted]
Customer had service with Entergy from 10/3/to 1/16/ We did not receive a good payment during this time The bills were mailed to the post office box address provided to us Unpaid bills are reported to credit bureaus When the customer paid the bill in November 2017, we reported the payment to the credit bureaus I see no error on the part of Entergy
Customer contacted he stated the matter has already been resolved exe/cgray
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12678909, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I want to know why are you telling me the same thing that we discussed over the phoneI said I disagree and if you believe it's correct then that's up to youI said there is no way possible my bill should be that high at allAlso, why are you bring up the fact that I have an extension on my light? That's personal information that no one but me and you should know about! I wouldn't have an extension if you didn't over charge me with this high electric bill in the first placeCase of point, I will not accept anything from you until I get reimbursed because like I said over times to you, there is no way possible my light bill should be this highI asked you questions before and they went unanswered, explain to me how I can run my Air Conditioner during the late Spring, Summer and Fall on 72-degrees and my bill is always $- a month, but because we had cold weather and my Central heat is on 73-degrees my bill skyrocketed to over $when it's usually always way under $That's not physically possible!
I have spoken with [redacted] ***I explained to [redacted] that the reason the bills for December and January increased was due to the extreme cold weather that began in early to mid NovemberPer [redacted] ***, he kept his thermostat between 74-degreesI advised we suggest to customers that the thermostat be kept on degrees in the fall/winter months and on degrees in the spring/summer monthsI asked [redacted] to obtain a reading if possibleHe was at home and the reading he provided was Since we last read the meter on 02/01/18, the location has used kilowatt hoursI advised [redacted] the next bill will be lower than the past two billsI also suggested to [redacted] to begin keeping a log and capturing readings every two or three days or even on a weekly basisI explained it may help him to make some changes if he notices the increases and decreases in the usage based on the temperatures outside [redacted] was not satisfied with the explanation, but accepted it
[redacted] is requesting service to a new location where there is no existing service and there is a cost to providing the service The customer has been given the available options to providing the requested service; however he is unwilling to accept
[redacted] was contacted on 3/13/by a customer service specialist (MsM [redacted] ***)Her issue was discussed and an explanation of our credit policy was offeredIn addition [redacted] was granted an exception arrangement for payment to be made on 3/as requestedThis matter is now considered closed Tyrone J W***Customer Service Support
Entergy Texas Inc(ETI) Customer Service Specialist (CSS) contacted the customer on July The CSS explained that Entergy did not bill the customer for this day service (1/- 2/16) and he would need to dispute this amount with his apartment manager As a courtesy, the CSS agreed to remove the $connection fee to resolve this complaint and for the delay in service during ETI conversion into a new Customer Care System The customer was satisfied with the results
Good Evening [redacted] ***,Our Credit and Collections responded earlier todayThe account was changed to Written Off Status on July 15, and the account was reported to the Credit Bureau on March 20, The balance on your account is zero; however, the Derogatory remainsThere are three Reporting AgenciesIt is possible that all of them did not update their files at the same timeIf you have a Credit Report from each of the Reporting Agencies prior to and after August 22, 2017, please fax the Reports to Attention: Dana LJones at ###-###-####I will follwith Credit and Collections to resolve any inconsistenciesI know this is not the resolution you were seekingIt is accurate based on our investigationI apologize for the number of emailsHowever, I wanted to make sure that I completed a thorough investigation and make every effort to produce a favorable outcome on your behalf, if it was possible Thanks, [redacted] ***###-###-####Entergy - Louisiana
An attempt was made to contact [redacted] to inform her that all fees have been reversed and the DNAC (Do not accept check) indicator has been lifted from her accountThe customer was unavailable so a voicemail message was left coupled with a contact phone numberWe consider this matter to be resolved [redacted] Entergy
An attempt to contact the customer was unsuccessfully made on Feb8thThe expected resolution to the customers complaint was clear in the emailAs noted the error initially occurred with the first payment which did not clear the bank as the result of a keypunch error because the number provided was not for a valid account numberThus is why the bank stated no item was ever returnedThe repercussion was that no additional check payments would be accepted on the account as the account was less than six months oldIn addition there was a difference in what was paid and what was dueEntergy recognized that this was merely an unintended error and thus removed the $return check fee and reinstated check writing privileges resulting in a $credit balance on the accountHopefully this resolves any concerns the customer has regarding this transaction Respectfully Tyrone J W***Entergy New Orleans LLC
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11096054, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was not provide with a response other than the statement that Entergy has been notified Regards, [redacted]
The customer has been contacted and the matter is being resolved