The service department went above and beyond what was required. I trust the work and opinions given. I'm very experienced with dealing in car repairs and I was told exactly what was needed. I don't ever do reviews but I felt the need. Thanks mr. [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
We have not heard anything regarding the Dealership making contact or speaking with FCA regarding our complaint. We have contacted corporate ourselves regarding the issue. We did express to Big O Dodge that we wanted to trade the vehicle towards a different truck, however they are not willing to give us back anything we've put into the vehicle! The part that's frustrating regarding this ordeal is that we have addressed this on numerous occasions with Big O, and when we threatens to follow this as a Lemon Law Case. Then in one more recent contacts (In October), that they then suggested contacting corporate and fighting it as a Lemon going thru the Lemon Law process. Big O Dodge is just as responsible as corporate because they sold us the vehicle and never tried to resolve the issue!
Thank You
Mr and Mrs [redacted]
The service department went above and beyond what was required. I trust the work and opinions given. I'm very experienced with dealing in car repairs and I was told exactly what was needed. I don't ever do reviews but I felt the need. Thanks mr. [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
We have not heard anything regarding the Dealership making contact or speaking with FCA regarding our complaint. We have contacted corporate ourselves regarding the issue. We did express to Big O Dodge that we wanted to trade the vehicle towards a different truck, however they are not willing to give us back anything we've put into the vehicle! The part that's frustrating regarding this ordeal is that we have addressed this on numerous occasions with Big O, and when we threatens to follow this as a Lemon Law Case. Then in one more recent contacts (In October), that they then suggested contacting corporate and fighting it as a Lemon going thru the Lemon Law process. Big O Dodge is just as responsible as corporate because they sold us the vehicle and never tried to resolve the issue!
Thank You
Mr and Mrs [redacted]