[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This is an option Dreamstyle had months ago but did nothing until Revdex.com was involved. It's not that the flooring "is not to (my) liking" -- it was slippery even after 2 applications of grit by the admission of their own construction supervisor.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I had attempted, on several occasions to set an appointment with Renewal by Anderson, and the last few times an appointment was made and time set, i received no phone call or email stating as to why they were not going to hold the appointment. Once I was able to find out as to why no appointment was kept (this took three phone calls on my part) which they told me that they looked at my house on line and decided that they couldn't help me. If you type my address in in ANY GPS program that program is at least 1/3-1/2 mile off. How could they determine what construction my hose is when they aren't even looking at the right house. Just so you know my home is just as strong, if not stronger than ANY regularly built stick frame house. I say this because my home IS a 2X4 stick frame, just like a home built on a slab foundation.
Complaint: [redacted]
I am rejecting this response because: The company has NOT provided an itemized receipt for work done. I have been told for the last 4 months that this list was "in the works". I have already paid the company $8,000 for very inferior work. What have I paid for? I want a detailed list of materials and their cost. My affirmative response to the $4000 credit was MY assumption that the company was going to refund $4000 of the $8000 I paid, since the work was so poor, and the company was not honest in the information provided. I was told by an assistant construction manager that the thin set put under the tile around the sinks was comparable to a backer board. When I called the company that makes this material, they said NO, it is just an adhesive, and the company SHOULD have put backer board under the tile, not just glued the tile onto the plywood. This is only ONE example of incorrect information provided to me. I do NOT wish to pay this company any further compensation, as I feel the $8000 provided to them was obtained through false pretenses, and extremely poor craftsmanship. They do NOT deserve the endorsement of The Revdex.com.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: It is 5/1/17 and the refund check has still not arrived via mail...it usually only takes 2 days for mail to arrive from Albuquerque to Hobbs, New Mexico. I would like to see documentation or a tracking number. Thank you! [redacted] & [redacted]
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
Mr. [redacted] is correct that our contract contains the three day right to cancel. In this instance the cancellation came in well beyond the three day right to cancel. The Sales agreement was signed, the door was measured, order was confirmed, and then shipping was confirmed. It wasn't...
until the product was received from our manufacturer that Mr. [redacted] decided to cancel. As with all received orders, we immediately begin scheduling our installs. In this case the install date did not work with Mr. [redacted]'s schedule. In 27 years of being in business we have never had an issue of working with a customer's schedule for installation. When it was suggested that we re-schedule Mr. [redacted] became upset and suggested it was too much of an inconvenience. We are and have always been accommodating with schedules. We can install 6 days a week with just about any time frame being met. Since this product was measured and ordered specifically for Mr. [redacted] 's residence it cannot be "returned". Our products are ordered and manufactured based on measurements specific to our customer's contract. None of our products are shelved or re-sold. However, we are willing to discount Mr. [redacted]'s contract by $1200 in order for him not to incur the cancellation expense as outlined within his contract. We are prepared to install at a date/time that is convenient and hope to move forward with the completion of the project.T
We have spoken to Mr. [redacted] and agree to replace the shower pan instead of repairing it. Mr. [redacted] also mentioned a few other items that need to be addressed. When we install the new shower pan we will also correct these items.
We are sorry to hear the [redacted]'s have change their mind regarding the purchase of their patio cover. Unfortunately, the events outlined are not accurate and the [redacted]'s also failed to mention that we came up with other options to assist them in moving forward without having to incur the...
cancellation penalty. This contract was not signed under "duress" as falsely stated by Mr. [redacted]. If it were signed under duress I would have expected an immediate cancellation to follow. Instead, the financing was established with the lender [redacted], the technical measure was performed for the order and the HOA application was submitted. It wasn't until Monday, July 13th that [redacted] requested to put the project on hold due to an emergency. At this time, the project completion was marked "hold". On Tuesday, July 14th we received a call from the lender [redacted], they were calling to find out if the [redacted]'s had cancelled. I reviewed the recorded call between Amanda and Mr. [redacted] and reported back to [redacted] that no cancellation was mentioned, but instead it was requested to be put on hold. On July 14th we also received a call from [redacted] requesting to cancel her contract due to an emergency, I informed [redacted] that if she chooses to cancel there would be a 33% cancellatiion fee ($3537), as agreed to in the sales contract. [redacted] stated that she didn't read the contract and was unaware. [redacted] also stated that she was unaware of any finance transactions. I told [redacted] that she signed and agreed to all finance transactions (which are required by the lender in order to fund). On July 14th I agreed to review all paperwork and provide any copies if necessary. On July 15th Mr. [redacted] contacted John G[redacted], the sales representative regarding his desire to cancel he said they had a family emergency and were also unable to come up with the $2000 deposit that was requested by Amanda. I called Mr. [redacted] and presented three options to him. The first was to finance $9500 instead of $8720 (which would reduce the out of pocket cash deposit) and I also offered to reimburse the first 4 monthly loan payments (due to the concern over the 1 month of interest being charged). As for the remaining $1220 cash deposit, I also agreed to accept this at completion or over two monthly payments (instead of it being due now). The second option was to keep the financing at $8720 with 4 monthly payments being reimbursed and the $2000 deposit due at completion. The third option would be to cancel with a cancellation fee of $3537 (as stated in the contract). The bottom line is that we have a signed legal and binding contract. This cancellation came in 23 days after the contract was signed, 20 days after the financing was put in place and 14 days after the technical measure occurred and submission of the HOA application. If none of these options are agreeable we will move forward in filing this case in metro court to recover the 33% cancellation fee along with other incurred expenses.
Complaint: [redacted]
I am rejecting this response because:
#1 -- THANK YOU Revdex.com - without your actin they would still be sending me emails/newsletters THANK YOU.#2 -- "You are also able to "unsubscribe" to any emails previously received." tell company --- if that were true I would have NEVER needed to contact the Revdex.com --- so either their system is broken --- or they are blaming me for them sending SPAM! It's also funny there is NO person at their site or BUSINESS to contact DIRECT -- it is only 3rd party listed servers registered to other organizations... I bet they would get a lot more direct complaints --- you are NOT making this my fault!#3 -- I read once that if a business wanted to send a customer NEWSLETTERS or collateral materials was to ask them "FIRST" otherwise a business should always consider they are sending unwanted SPAM and destroying business equity and goodwill.Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This is an option Dreamstyle had months ago but did nothing until Revdex.com was involved. It's not that the flooring "is not to (my) liking" -- it was slippery even after 2 applications of grit by the admission of their own construction supervisor.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I had attempted, on several occasions to set an appointment with Renewal by Anderson, and the last few times an appointment was made and time set, i received no phone call or email stating as to why they were not going to hold the appointment. Once I was able to find out as to why no appointment was kept (this took three phone calls on my part) which they told me that they looked at my house on line and decided that they couldn't help me. If you type my address in in ANY GPS program that program is at least 1/3-1/2 mile off. How could they determine what construction my hose is when they aren't even looking at the right house. Just so you know my home is just as strong, if not stronger than ANY regularly built stick frame house. I say this because my home IS a 2X4 stick frame, just like a home built on a slab foundation.
Complaint: [redacted]
I am rejecting this response because: The company has NOT provided an itemized receipt for work done. I have been told for the last 4 months that this list was "in the works". I have already paid the company $8,000 for very inferior work. What have I paid for? I want a detailed list of materials and their cost. My affirmative response to the $4000 credit was MY assumption that the company was going to refund $4000 of the $8000 I paid, since the work was so poor, and the company was not honest in the information provided. I was told by an assistant construction manager that the thin set put under the tile around the sinks was comparable to a backer board. When I called the company that makes this material, they said NO, it is just an adhesive, and the company SHOULD have put backer board under the tile, not just glued the tile onto the plywood. This is only ONE example of incorrect information provided to me. I do NOT wish to pay this company any further compensation, as I feel the $8000 provided to them was obtained through false pretenses, and extremely poor craftsmanship. They do NOT deserve the endorsement of The Revdex.com.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: It is 5/1/17 and the refund check has still not arrived via mail...it usually only takes 2 days for mail to arrive from Albuquerque to Hobbs, New Mexico. I would like to see documentation or a tracking number. Thank you! [redacted] & [redacted]
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
We agree to this cancellation and will refund the initial loan amount.
Mr. [redacted] is correct that our contract contains the three day right to cancel. In this instance the cancellation came in well beyond the three day right to cancel. The Sales agreement was signed, the door was measured, order was confirmed, and then shipping was confirmed. It wasn't...
until the product was received from our manufacturer that Mr. [redacted] decided to cancel. As with all received orders, we immediately begin scheduling our installs. In this case the install date did not work with Mr. [redacted]'s schedule. In 27 years of being in business we have never had an issue of working with a customer's schedule for installation. When it was suggested that we re-schedule Mr. [redacted] became upset and suggested it was too much of an inconvenience. We are and have always been accommodating with schedules. We can install 6 days a week with just about any time frame being met. Since this product was measured and ordered specifically for Mr. [redacted] 's residence it cannot be "returned". Our products are ordered and manufactured based on measurements specific to our customer's contract. None of our products are shelved or re-sold. However, we are willing to discount Mr. [redacted]'s contract by $1200 in order for him not to incur the cancellation expense as outlined within his contract. We are prepared to install at a date/time that is convenient and hope to move forward with the completion of the project.T
We have spoken to Mr. [redacted] and agree to replace the shower pan instead of repairing it. Mr. [redacted] also mentioned a few other items that need to be addressed. When we install the new shower pan we will also correct these items.
We are sorry to hear the [redacted]'s have change their mind regarding the purchase of their patio cover. Unfortunately, the events outlined are not accurate and the [redacted]'s also failed to mention that we came up with other options to assist them in moving forward without having to incur the...
cancellation penalty. This contract was not signed under "duress" as falsely stated by Mr. [redacted]. If it were signed under duress I would have expected an immediate cancellation to follow. Instead, the financing was established with the lender [redacted], the technical measure was performed for the order and the HOA application was submitted. It wasn't until Monday, July 13th that [redacted] requested to put the project on hold due to an emergency. At this time, the project completion was marked "hold". On Tuesday, July 14th we received a call from the lender [redacted], they were calling to find out if the [redacted]'s had cancelled. I reviewed the recorded call between Amanda and Mr. [redacted] and reported back to [redacted] that no cancellation was mentioned, but instead it was requested to be put on hold. On July 14th we also received a call from [redacted] requesting to cancel her contract due to an emergency, I informed [redacted] that if she chooses to cancel there would be a 33% cancellatiion fee ($3537), as agreed to in the sales contract. [redacted] stated that she didn't read the contract and was unaware. [redacted] also stated that she was unaware of any finance transactions. I told [redacted] that she signed and agreed to all finance transactions (which are required by the lender in order to fund). On July 14th I agreed to review all paperwork and provide any copies if necessary. On July 15th Mr. [redacted] contacted John G[redacted], the sales representative regarding his desire to cancel he said they had a family emergency and were also unable to come up with the $2000 deposit that was requested by Amanda. I called Mr. [redacted] and presented three options to him. The first was to finance $9500 instead of $8720 (which would reduce the out of pocket cash deposit) and I also offered to reimburse the first 4 monthly loan payments (due to the concern over the 1 month of interest being charged). As for the remaining $1220 cash deposit, I also agreed to accept this at completion or over two monthly payments (instead of it being due now). The second option was to keep the financing at $8720 with 4 monthly payments being reimbursed and the $2000 deposit due at completion. The third option would be to cancel with a cancellation fee of $3537 (as stated in the contract). The bottom line is that we have a signed legal and binding contract. This cancellation came in 23 days after the contract was signed, 20 days after the financing was put in place and 14 days after the technical measure occurred and submission of the HOA application. If none of these options are agreeable we will move forward in filing this case in metro court to recover the 33% cancellation fee along with other incurred expenses.
Complaint: [redacted]
I am rejecting this response because:
#1 -- THANK YOU Revdex.com - without your actin they would still be sending me emails/newsletters THANK YOU.#2 -- "You are also able to "unsubscribe" to any emails previously received." tell company --- if that were true I would have NEVER needed to contact the Revdex.com --- so either their system is broken --- or they are blaming me for them sending SPAM! It's also funny there is NO person at their site or BUSINESS to contact DIRECT -- it is only 3rd party listed servers registered to other organizations... I bet they would get a lot more direct complaints --- you are NOT making this my fault!#3 -- I read once that if a business wanted to send a customer NEWSLETTERS or collateral materials was to ask them "FIRST" otherwise a business should always consider they are sending unwanted SPAM and destroying business equity and goodwill.Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]