SolarCity Corporation

Complaint:***I am rejecting this response because:
I appreciate the response, and yes, Solar City has reached out to me and mentioned a couple optionsHowever, at this point there are all assumptions and nothing is specific and in writingUntil a viable solution is found and agreed by both parties, I dont see a reason to close this case
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/09/14) */
We have spoken with Mr*** 9/11/and advised him that he will be receiving a check in the mail for $Please call XXX-XXX-XXXX with further questions
Initial Consumer Rebuttal /* (2000, 8, 2015/09/15) */
SolarCity sent me a check
for the $I received it todayPlease consider this case closed
Thanks,
*** ***

We are currently working on refunding the funds to the customerIf you have any other questions or concerns please reach out to the Customer Care Team at***

We apologize for the frustrating circumstance surrounding our customer’s experience. A customer relations manager will reach out shortly to address this complaint with our customer

We understand our customer's frustration and I show that we addressed her concerns on October 8, We are more than happy to have a customer relations manager reach out to our customer shortly

Initial Business Response /* (1000, 5, 2016/01/11) */
We apologize for the frustrating circumstances surrounding our customer's experience
A customer relations manager will reach out shortly to address this complaint with our customer
Please call XXX-XXX-XXXX with further questions
Initial
Consumer Rebuttal /* (3000, 7, 2016/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have not yet been contacted by them and they have not provided a time frame to hear from themWe do not want further delaysPlease obtain a time frame for their contacting us
Final Business Response /* (4000, 9, 2016/01/19) */
We apologize for the frustrating circumstances surrounding or customer's experience
A Customer Relations manager reached out on 1/12/and again on 1/13/16, and left messages to make contact
On 1/13/a Customer Relations Manager spoke with both *** ***, and *** *** to discuss their requested resolution
At that time the customer was advised that they are free to cancel going forward should the Agreement terms be unacceptable, as construction has not yet begun
Please call XXX-XXX-XXXX with further questions
Final Consumer Response /* (4200, 13, 2016/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are still interested in completing our installation due to the time we have invested in the processWe spoke with *** who was unwilling to apologize or meet us halfwayPlease have ***'s supervisor contact us to find a solutionHer telling us to go with another company is not a resolution to this issue*** was very uncaring and nonchalant about rectifying our customer service compaint and experienceShe refused to acknowledge the delay or hassles we experiencedWe look forward to hearing from ***'s SupervisorWe appreciate Revdex.com'S continued assistance

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am re*ecting this response because:
I was contacted by Solar City on *** *** by email,
however several attempts were made to get a follow up from them and they never contacted me
Once again, I've received no response
I was told by representative, they would call me to begin process of an energy evaluation,
but as of *** *** no response
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/09/01) */
We apologize for the frustrating circumstances regarding this customer's experienceExhibit 2, Part 4(a) states: "You agree that if (i) the System needs any repairs that are not the responsibility of SolarCity under this Limited Warranty, (ii)
the system needs to be removed and reinstalled to facilitate remodeling of your Home or (iii) the system is being relocated to another home you own pursuant to the Power Purchase Agreement, you will have SolarCity, or another similarly qualified service provider, at your expense, perform such repairs, removal and re installation, or relocation on a time and materials basis." This stipulation clearly identifies that any removal or reinstallation not due to SolarCity is the customer's responsibility to pay forPlease call XXX-XXX-XXXX with any additional questions
Initial Consumer Rebuttal /* (3000, 7, 2015/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The contract terms and conditions are too complicated for me to read it carefullyI just based on whatever the saleperson told us to sign the contract
Even we pay the cost to remove and reinstall the panels, it is not right to take to days to schedule the workSaleperson told us that solarCity would remove and reinstall the solar panels whenever we want to replace or repair the roof
Final Business Response /* (4000, 15, 2015/09/14) */
While we understand that each sales experience is unique, the complicated nature of a solar project lends itself to the possibility of miscommunicationFor this reason, we defer to the contract when enforcing obligations and stipulations that have been accounted forPlease call XXX-XXX-XXXX with any further questions
Final Consumer Response /* (4200, 19, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Basically, SolarCity tells customers: SolarCity does not responsible to whatever sale representative presented to customer, but the contractI am not sure what is the role of their sale rep

We apologize for the frustrating circumstances surrounding our customer’s experienceA customer Relations Manager will reach out shortly to address this complaint with our customerPlease call 888-785-with further questions

A customer relations manager has been in touch with our customer to address all concernsIn conjunction with our customer we have found resolution and consider the matter closedPlease call ***, optwith any further inquiries

Please See Consumer Response Attached

We apologize for the frustrating circumstances surrounding our customers' experienceA customer relations manager is reaching out to address these concernsPlease call 888-765-with further questions

Complaint: ***I am rejecting this response because:because I was told back last *** *** that more panels would be added, it is not my fault that they moved out of ** they need to do what they told me they would do and put more panels on my house, it is not cost affective for me to have the solar panels at all if they do not and if they refuse to add more panels then they need to let me out of this contract because it is not saving me money like they told me it wouldAlso the solar system is on the same breaker as my heater and it shouldn't be, it should be on it's own breaker and they refuse to correct itSincerely,*** ***

We apologize for the frustrating circumstances surrounding this customer's experience. Our Management Team is working with the client to get this matter resolved, and expect the matter to be cleared when the August bill statement processesFor further questions please contact 888-765-

Don't trust them

We are actively working with the customer to resolve their concern.We have been in constant communication to discuss the steps being taken to resolve their concerns

Initial Business Response /* (1000, 8, 2015/06/02) */
Thank you for forwarding this valuable feedback from our customerWe do apologize for any delays and miscommunication that may have occurredWe have been able to waive the previous homeowners fees and resolve the issuePlease call
XXX-XXX-XXXX with further questions
Initial Consumer Rebuttal /* (2000, 10, 2015/06/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

We are aware of our customer's frustrating circumstance and a Customer Relations Manager will be reaching out to the customer shortlyPlease call 888-765-for further questions

Initial Business Response /* (1000, 9, 2016/02/08) */
A customer relations manager reached out on 02/08/to address and we are currently awaiting our customers' utility bills to complete reviewOnce complete, we will reach out to our customer to discuss the findings and determine an
appropriate resolutionPlease call XXX-XXX-XXXX with further questions
Initial Consumer Rebuttal /* (3000, 11, 2016/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I sent SolarCity a copy of my utility billsThey did NOT request more of my utility bills
Final Business Response /* (4000, 13, 2016/02/16) */
A customer relations manager reached out on 02/12/to address and we are currently awaiting our customers' utility bills to complete reviewOnce complete, we will reach out to our customer to discuss the findings and determine an appropriate resolutionPlease call XXX-XXX-XXXX with further questions
Final Consumer Response /* (2000, 15, 2016/02/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Received phone request for electric records, 2-12-Sent records that I had available to ***, SolarCity, X-XX-XXXX , by US MailHave not heard back from themThey have records from TRICO Electric by email that was sent to both SolarCity and myself from Trico