SolarCity Corporation

Thank you for making SolarCity aware of this customers concerns A Management will be reaching out to the customer in the next 24-hours to address the customers concerns

A customer relations manager reached out on 9/16/ [redacted] to address and we are currently reviewing the account for resolutionThis manager will reach back out to update the customer.”

Complaint: [redacted] I am rejecting this response because: I have forwarded the correspondence emails between sales person and I to Robyn where clearly shows Sales person proposal and misleading promises how much my electric usage neededAnd yes while I signed the contract as I did mentioned in my complains as well Was based on lies and mislead information on behalf the sales agentI have googled Solar City complains and I am not the only person that sales people lie tooIt have been several numerous cases reprinted where sales agents lie to the customer and tell the customers that they only need so much panels which does not meet the productions vs consuming required We take the word from the sales staff as honest Question why would someone sign a contract for kWh when my consumption is kWh more than then contract I submitted some of numerous emails coming from sales agents stating clearly I would be able to use my electricity 24/Solar city should not excuse their sales agent when miss leading customers Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 8, 2015/08/05) */ We apologize for the frustrating circumstances regarding this customer's jobA customer relations manager will be in touch shortly to address this customer's concernPlease call XXX-XXX-XXXX with any further questions

Complaint: [redacted] I am rejecting this response because: Solar City is still stating the roof was fine and solar panels did not cause any problems or start the deterioration of the current roofTheyAgain told me they are NOT paying for removal, storage of, replacement of roof or the reinstallation of panelsI refuse to take this as their answerIf I need to get an attorney involved I willBottom line is they should have NEVER HAVE installed the system until a new roof was installedIf they would have told me that from the get go I would have told them that they would have to not include me in the solar systemI am still looking for compensation to have new roof installed and would also like to get OUT of my contract with this horrible company.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The Solar City has reached out to me, but is not truthful with their promisesFrom the beginning I was told that both of my units will receive solar energy, as I purchased a system big enough to cover two unitsNow Solar City is only giving me the option to move solar from one unit to the otherThis is not satisfactoryTheir Management team has already stated in writing that thats the only option they can provideIt is unsatisfactory and not acceptedThey either fulfill the requirements and deliver what was promised, or offer compensation / downgrade the system to what its worth Sincerely, [redacted]

We apologize for the frustrating circumstance surrounding our customer’s experienceA Customer Relations Manager will be reaching out to the customer soon in an attempt to speak with them and discuss this matter furtherPlease call 888-765-optwith further inquiries

In November my wife and I had Solar City install panels on our roofWe were told by our sales man [redacted] that we could expect to be using the panels in the next 90-daysAs of today June 24th, we are still not turned onThis is because Solar City designed a system that is too big for our house and [redacted] will not agree to turn it on We have contacted Solar City on several occasions and have voiced our frustration and concerns on not having our solar up and runningWe have been pushed to the sides for monthsBecause the system is too large we are being told we have to itemize everything we have that plugs in so they can approve the system sizeThis is crazy since people from solar city have been out to take photos of our stuff We are absolutely fed up with the inconsistancies that we are hearingMonday June 22nd, 2015, our original salesman contacted me to discuss what we can do to get the large system approvedHe told us to go on [redacted] and purchase

We are aware of our customer's concerns and a Customer Relations Manager has reached out to address this matterPlease call 888-765-optfor further questions

We apologize for the frustrating circumstance surrounding our customer’s experienceIn regards to our customer's concerns, one of our Customer Relations Mangers has worked with our internal departments to come to a resolution; which the customer has accepted If you have any additional questoins or concerns please call 888-765-with further inquiries

We are aware of the frustrating circumstance surrounding our customerA Customer Relations Manager will be reaching out to our customer shortlyIf you have any further questions or concerns please call (888) 765-Thank you

Initial Business Response / [redacted] (1000, 5, 2015/07/14) */ We apologize for the frustration our customer has enduredThe project has been officially cancelled and closed out and this contract has been dissolvedPlease call XXX-XXX-XXXX with any additional questions Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) As long as the banking info they collected isnt effected or charged for any reason since there is nothing to be charged forThis is my only concern remaining at this timeThank you

A customer relations manager is already addressing the issues our customer has reportedPlease call 888-765-with any further questions

A customer relations manager reached out on 02/07/to address and we are currently reviewing the account for resolutionThis manager will reach back out to update the customer soonPlease call [redacted] optwith further inquiries

Initial Business Response / [redacted] (1000, 5, 2015/07/27) */ We apologize for the frustrating circumstances regarding this customer's experienceWe have spoke with the customer since the initial complaint was lodged and we are happy to report that we have a re-audit scheduled tomorrowPlease call XXX-XXX-XXXX with any further questions

I am sorry for the customers situation and the frustrations it may causeWe have reached out to the customer and will explain that the PUC ruling has been accepted in his favor and that he is grandfathered in

We have been in contact with the client advising of possible options to resolve this concernWe are currently reviewing the information collected from the client surrounding the concern on the account, once a solution is reached we will present it to the client and resolve the concernFor further questions please contact 888-765-

Initial Business Response / [redacted] (1000, 8, 2015/06/10) */ Thank you for forwarding this valuable feedbackWe have spoken with [redacted] and we have been able to resolve to both parties satisfaction Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/06/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you - I received a call from Solarcity and they have agreed to the same

Thank you for forwarding our customers concernsWe have reached out to this customer on multiple occasions since she first presented her concerns to SolarCity in [redacted] ***We have explained that the UCC -fixture filing is not a lien and could be removed temporarily during her refinancesThe UCC-is protection for our equipment only and again the customer can have it removed for refinancing, in fact, we have a specialized team that does this, which we have explained to the customerStill, we have been refused by the customer to allow SolarCity to perform inspection corrections as required by the utility so we can move forward to activate her solar system Multiple members of our Customer Care and Management team have spoken with the customer about these concerns with unfortunately the same refusal on the part of the customerThe customer signed the agreement, acknowledging that they read as well as understood the terms and conditions of the agreementSolarCity is willing to get the system activated, however, the corrections must be made so the utility will give it's approval to activate the system We have tried to work with the customer, we even had a date scheduled for the corrections but the customer turned our crew awayAt this time, the customer is in default of the agreement and we have presented the customer with a settlement to remove the systemThis would be at a cost to the customer as SolarCity has been compliant with the agreement in trying to move the project aheadWe have notified the customer of the default by email and mail, this is not a step that SolarCity would like to take but the customer is refusing to move forward

We apologize for the frustrating circumstance surrounding our customer's experienceA Customer Relations Manager will reach out to address our customer's concerns shortlyPlease call 888-765-with further inquires