SolarCity Corporation

We have reached a resolution with the client to resolve this matter. The client is looking over the provided information. Awaiting the return of the documents. For further question please contact 888-765-2489 opt. 2

Initial Business Response /* (1000, 5, 2015/11/02) */
We apologize for the frustrating circumstances surrounding our customer's experience. Our customer spoke with our customer relations manager [redacted] on 10/27 and educated the customer on the variable payment terms of his contract. Our customer...

stated he would review the production and billing in 2 months' time and respond accordingly. Please call XXX-XXX-XXXX with further questions.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We talked and I told the representative that I will hang on for couple more payments and see how it goes but, I still don't understand the way they charge me when I produce electricity and why I get charge .17 cents and only is I pay back the Money that I am supposed to get as a tax return then they will take it down to .11 cents
! DON'T GET IT WHY although they said that I can pay my solar faster but still.
Final Business Response /* (4000, 9, 2015/11/22) */
Our customer has chosen a MyPower agreement, wherein after 30 years' duration, the system becomes the customer's property. Our customer's monthly payments fund the cost of the system. Governmental incentives can be paid to SolarCity for a lower contract price once the customer is able to obtain the incentive. Please call XXX-XXX-XXXX with further questions.

A Customer Relations Manager has called the customer and is now waiting for him to respond.

We apologize for the frustrating circumstances surrounding our customer experience with us.  We reached out to [redacted] on May 19, [redacted] and discussed the matter.  Resolution was also discussed whereby SolarCity credited the customers account of the amount in question and customer was...

satisfied with this action.  Please call 888-SOLCITY Option #2 for further inquiries.

A Customer Relations Manager will be reaching out to the customer to assist. If you have any other questions or concerns  please don't hesitate to reach out to our Customer are Team at 1-88-765-2489.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/09/17) */
We apologize for the frustrating circumstances regarding this customer's experience. Our staff attempted to contact this customer many times to proceed with the project in 2009 but the customer became unresponsive. According to section 25 & 26...

in the original contract, SolarCity will attempt to correct any default to prevent our loss. We sent our customer several communications and did not receive a response and are not responsible for the return of the $1000 as the customer entered default once becoming unresponsive. Please call XXX-XXX-XXXX with further questions.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Solar City's response is an outright lie! They made no attempt to contact us or return our funds. Solar City is less-than-reputable and do not deserve the Revdex.com's endorsement! Solar City says "They are not obligated to return funds?" Really? They are just allowed to keep someone else's hard-earned money? Sounds like down right theft to me!
Final Business Response /* (4000, 9, 2015/09/28) */
The initial deposit was required to move forward with permitting, site surveying and the generation of a design. We have record of 5 separate attempts to contact this customer in March and April of 2009 to no avail. In August of 2009, SolarCity sent an email to the customer requesting follow-up. The next time we spoke with our customer was in July 2010, over a year after our last attempt at contact. Because we are outside of the cancellation period, SolarCity will not be refunding the deposit, which was applied to the requisite work completed prior to our customer becoming unresponsive in 2009.
Final Consumer Response /* (4200, 11, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is NOT a resolution. They can say whatever they want. If they were a reputable business they would have returned the money since they did not install the solar system as they indicated on the contract.

Complaint:[redacted]I am rejecting this response because:1.  Why do solar city representative Mr. David Kim have to ask his supervisor what does UCC or EXSYS mean? He even need me to text him the information so he can able to ask his supervisor.  Solar city representative Mr. David Kim gave me wrong information about UCC, then he ask his supervisor and change his definition of UCC. That means Solar city representative Mr. David Kim purposely trick me in order to get commission. That is illegal.Remember at the main. I wanted to say he don't even know UCC is EXSYS on the ConTrac.  Now he actually ignore me.  2. The bank said UCC is a lien. But solar city make up a word call UCC to disguise and trick their customers. Why does solar city want to lie and trick their customers? Lying is illegal.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:  I had no choice BUT to pay out the lease. I was never told that you needed to appraise the property PRIOR to the purchase of the home or I would have done so. Of course the new owners would not give permission to take the panels off why would they when they are getting free solar energy. I think that perhaps it is time for me to contact  my lawyer. Sincerely,[redacted]

Revdex.com:I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as I actually receive a check this time. I have been told I would receive a check three times now.
If I do not receive a check, I will submit another complaint.
Sincerely, [redacted]

A Customer Relations Manager has been assigned to this customers concern and has reached out to the customer as of [redacted] We are currently reviewing the case for resolutions and will continue to reach out to the customer.

Initial Business Response /* (1000, 8, 2015/06/19) */
Thank you for forwarding this valuable feedback from our customer. We are currently looking into options for Mr. [redacted]. If you have further questions please call XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 10, 2015/06/22) */
(The...

consumer indicated he/she DID NOT accept the response from the business.)
They still not given me the answer on how the company going to help me out. I'm still waiting further guidance on how to resolve this issue.

Initial Business Response /* (1000, 5, 2015/07/06) */
We are very sorry to hear of the inconvenience our customer has had to endure. Mr. [redacted] is currently working with one of our relations managers to ensure this reimbursement is expedited. We expect this matter to be resolved shortly and we...

appreciate Mr. [redacted]'s patience in the interim. Please contact us with inquiries at XXX-XXX-XXXX.

We apologize for the frustrating circumstances surrounding our customer’s experience. Someone from the Escalation team will be following up with the customer regarding this concern. For further question please contact SolarCity at 888-765-2489.

We apologize for the frustrating circumstances surrounding our customer's experience. A Customer Relations Manager will reach out directly to address our customer's concerns regarding savings and roof leak. For further questions please contact us at [redacted].

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: 
I have forwarded the correspondence emails between sales person and I to Robyn where clearly shows Sales person proposal and misleading promises how much my electric usage needed. And yes while I signed the contract as I did mentioned in my complains as well . Was based on lies and mislead information on behalf the sales agent. I have googled Solar City complains and I am not the only person that sales people lie too. It have been several numerous cases reprinted where sales agents lie to the customer and tell the customers that they only need so much panels which does not meet the productions vs consuming required.  We take the word from the sales staff as honest . Question why would someone sign a contract for 12000 kWh when my consumption is 3000 kWh more than then contract . I submitted some of numerous emails coming from sales agents stating clearly I would be able to use my electricity 24/7 . Solar city should not excuse their sales agent when miss leading customers Sincerely,[redacted]

A customer relations manager reached out on 02/07/17 to address and we are currently reviewing the account for resolution. This manager will reach back out to update the customer soon. Please call [redacted] opt. 2 with further inquiries

Complaint: [redacted]I am rejecting this response because: The salesperson mislead us and lied. The contract...

is very one sided and we are not saving what we were told we would save. The government needs to investigate these solar companies for the sales tactics, lies, and one sided contracts that benefit the solar company more than the consumer.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2014/07/30) */
Thank you for forwarding the valuable feedback from [redacted] in case # XXXXXXXX.We apologize for any confusion [redacted] has had to endure.
We have reached out to him via phone. His contract does have an annual production guarantee....

These guarantees are in place for situations such as mechanical failures. The reason the bill is still due and payable is because during this time the system was still producing as the home has more than one inverter.
We will be reaching out to [redacted] to finish resolving his complaint. Thank you.
Initial Consumer Rebuttal /* (3000, 8, 2014/08/05) */
It is now 8-3-14, a person called from "despute resolution" I belive they said, left a message on Wednsday 7-30-14. I imediatly called back with phone number and extension they left only to leave several messages Wed, Thur, and Friday with no response. I just recieved another bill from them requesting august payment as well as the june and july payment in question. I will not make a payment until this is resolved so the longer they drag their feet the longer they will not be paid. Phone number they left was X-XXX-XXX-XXXX ex.XXXXX
Final Business Response /* (4000, 10, 2014/08/08) */
We have spoken with [redacted]'s wife. We are currently doing an in depth bill analysis to discover the root cause of the issue. We thank them for their patience while we reach resolution.
Final Consumer Response /* (4200, 12, 2014/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The buisnees has not yet provided me with a resolution. yes we spoke and I am awaiting there final decision. The problem still has not been addressed and we have not come to an agreement as of yet.
Consumer Response /* (2000, 20, 2014/09/19) */
SolarCity has upheld their end of the deal. This issue has been satisfied. Thank you to the Revdex.com for helping in this matter