SolarCity Corporation

We apologize for the frustrating circumstances our customer has experienced and we are currently in the process of addressing the issues with the homeowner's system.

Initial Business Response /* (1000, 8, 2015/09/15) */
We apologize for the frustrating circumstances regarding this customer's experience. A manager will be in touch shortly to address all concerns. Please call XXX-XXX-XXXX with further questions.
Initial Consumer Rebuttal /* (2000, 11,...

2015/09/16) */
I have FINALLY received my money back. I'm still unsatisfied with their handling of this case. I was not notified about the deposit. I just happened to log into my bank account and saw the deposit. I appreciate any assistance you provided in this matter. I hope you do hear from the company, if only so that they know they can't do this to their clientele.
Thank you,
[redacted]

Complaint: [redacted]I am rejecting this response because:  I will wait until they resolve my problem, they schedule to fix it on 6/20, so PLEASE don't close this case until they really fix it.  
thanksSincerely,[redacted]

A Customer Relations Manager will be reaching out to address the Customers concerns. If you have any further questions please feel free to contact Customer Care at [redacted]

I am VERY unhappy with their program. I was installed the first week of May and we were told that we should be hooked up and live in about 6 week. I have called multiple times to find out when that is going to happen and keep getting a run around. It is now the middle of August and they tell me "we haven't received your funding". That was never told to us when the system was sold. AND after they get funding - maybe by the middle of September, it takes another 5-6 weeks to get permission from Delmarva Power. This is a BAD business practice to promise something they can't deliver. I'm not sure it was worth the aggravation. I think I'll call a lawyer to find out if I can force them to uninstall and fix any damage to my roof.

Complaint[redacted]I am rejecting this...

response because: I have already contacted the number that they are giving.  I got to consideration or help from them.  They were unwilling to even give me their Business address so that I may write a letter to them about this matter.  Those various phone calls from me to their company can be verified if they pull up my account.Sincerely,[redacted]

As previously stated, One of our Customer Relations Manager has worked with the customer to get this resolved; the customer has declined all offered resolutions. SolarCity stands by its last response. Please call 888-765-2489 with further questions.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I do not want to be contacted by Solarcity ever again and wish to remain anonymous.Sincerely, [redacted]

Thank you for making us aware of this customer's concerns. Our Customer Relations Management has been addressing this concern for the customer and will reach out to the customer shortly.  If you have any questions, please call [redacted]. Thank you again!

We apologize for the frustrating circumstance surrounding the complaint. 
A customer relations manager will reach out shortly to address the complaint. 
Please call 888-765-2489 for further inquiries.

Revdex.com:
SolarCity refunded the overcharge, and their representative stated that the next bill will reflect a monthly charge within the parameters of the contract agreement amount.Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: The issue will continue as long as...

they take in excess of 7 days to process a payment for which they have cashed the check and during that time they generate the next bill. A representative called from Solar City to tell me that there was no problem, not to listen to my issue and try to resolve it. Their incompetence will be repeated each and every time we receive a bill. I do not accept their response because they offered no resolution.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/07/22) */
We apologize for the frustrating circumstances regarding this customer's account. SolarCity's contract explicitly outlines the production estimates of the system and the system is working optimally. The net energy metering billing is a result of...

the utility company and is generally listed on each monthly bill from that entity. We are continuing to work with our customer to help them understand and last spoke with the customer on 7/20. Please call XXX-XXX-XXXX with any additional questions.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response from SolarCity because, the issue here, is not the production of the panels, the problem is the large lump sum which had not appeared in the written contract.
Final Business Response /* (4000, 9, 2015/08/05) */
One of our managers has attempted to contact this customer and we will reach out again to demonstrate the validity of the contract and its pricing. Please call XXX-XXX-XXXX with any further questions.
Final Consumer Response /* (4200, 11, 2015/08/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been calling back multiple times to the Solar City representative [redacted] with no success also Emailed
Pleases help.

We apologize for this frustrating circumstance surrounding the clients concern. We have made contact with the client from our Management Team and resolved the repair request associated to the clients equipment. For further inquiry please contact [redacted] opt. 2

Revdex.com:Yes, my response was sent in error and I had no way to go back to correct it. However. The company response was unacceptable to me.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/07/14) */
We apologize for the frustration our customer has endured. The project has been officially cancelled and closed out and this contract has been dissolved. Please call XXX-XXX-XXXX with any additional questions.
Initial Consumer Rebuttal /*...

(2000, 7, 2015/07/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as the banking info they collected isnt effected or charged for any reason since there is nothing to be charged for. This is my only concern remaining at this time. Thank you

Complaint: [redacted]I am rejecting this...

response because:  I have been in contact with the business on multiple occasions and the problem is still not resolved.  I've even contacted the CEO of the company.  They keep telling me they're working on the problem but my amount due continues to increase while the checks I am sending them are clearing my bank account.  I will not be satisfied until the problem is resolved.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I have not received any communication from this business.Sincerely,[redacted]

My roof leaked 1st and 2nd time it rained they fixed it but I can still smell mold in my garage even I don't see it. production is not as it was promised and last minute my contract was changed from 45% to 33% .Last month I paid $145 to solarcity with not enough production and they said they will adjust it in 2 years.I complained they said it is in my contract I did not expecting to pay more now and get adjusted in 2 years I am in limited budget and needed the help now. will not recommend solarcity to a friend.

When I frist signed my contract I asked the rep. what the $15 fee was for he stated that it did not apply as long as the monthly payment was made on time, which is was for over 5 years. Then I received my bill (late I might add) which had a $15 fee added to it. I call Solar City only to be told that it was not a late fee and that it would be removed from my bill. The next month I received by bill (Late again) with anothe $15 fee added to the bill. I called Solar City again and was told that because I didn't have auto. with drawl from my account I was being added a $15 fee each month. I told them that I was told it would not apply when I signed the contract. I was told that it was the companys mistake and customers were not all on their system of forcing customers to go on to Auto. pay. I was very mad and upset over this arrangement of Solar City and the out and out lie I was told from the very begining. I agreed to have the Auto. payment and try and save $15 per month. I was then told that the $15 (now $30 fee would be removed because I was going to Auto. payment. I received my bill now owing over $100 plus the two fees. I called again and was told that only one of the $15 fees would be removed I would owe a total of $85.21 for the month of July. When solar City withdrew from my account they took the total of $100.21 for both months withdraw fee and my solar fee. I called again and was told that the $15 the month of July was applied when the bill was generated (before the due date) and I still have to pay for it. This is nothing but robbery! I bad mouth Solar City when ever I can I pray that you people go belly up. One of the worst companies I've ever met. Your policy is one of lying and never telling the truth. You need to be behind bars. How can you charge customers to have an auto. withdraw of 15 dollars per month that is a lot of money for such a small effort on your part. Most places only charge a dollar or two at the most. Your Revdex.com reporting policy is a total joke as well. I'm sure this will never fall on ears that can do anything about this.