SolarCity Corporation

We apologize for the customer's frustration. A Customer Relations Manager will call the customer to discuss her concerns. If you have any other questions, please do not hesitate to call customer care at 888-765-2489.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We apologize for the frustrating circumstances surrounding our customer’s experience. A customer relations manager will research the account and reach out shortly to address this complaint with our customer. Please call 888-785-2489 with further questions.

We apologize for the frustrating circumstance surrounding our customer’s experience. A customer relations manager will reach out shortly to address this complaint with our customer. Please call 888-765-2489 opt. 2 with further inquiries.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. only if a manager contacts me and can explain why I'm paying more interest now than when my principle amount was much higher. I want to know where my payments have been going. how much to my principle and how much to interest with a balance after each month. thank you.Sincerely, [redacted]

We apologize for the frustrating circumstances surrounding our customer's experience.  One of our representatives spoke with the customer on [redacted] to address their concerns. The customer has also been offered compensation due to their experience. Please call (888) 765-2489, option 2, with...

any further inquiries.

We are actively working with our customer to find a resolution. We most recently spoke with our customer on 06/08/2016 and will reach out again shortly to discuss progress made thus far.
Please call 888-765-2489 with further questions.

We are sorry to hear of our customer's experience. A manager will be reaching out shortly to speak with [redacted]. If immediate assistnace is required, please contact 888.765.2489.

A customer relations manager will reach out shortly to address this complaint with our customer. Please call 888-765-2489 opt. 2 with further inquiries

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: SolarCity did absolutely nothing. Their representative left me a voice mail stating that she would be transferring to a different department and that basically my solar system though it is NOT performing to the stated rating per the agreement it is performing ok.  They did not ever come out to my residence nor did I actually speak with any one other than a representative that seemed to be reading from a script. Sincerely,[redacted]

A customer relations manager made contact with our customer on 1/29/**. During that conversation we noted it appears that they are consuming more energy. We offered to have...

an Regional Sales Manager stop by the home to discuss this further. When our Regional Sales Manager reached out and was not able to gain contact with our customer on 2/8/**, a customer relations manager reached out and requested utility bills for 7/[redacted] through 9/[redacted]. These utility bills will help validate the data on file. We will have a customer relations manager reach back out next week to follow up on our request for the utility bills, and to help resolve our customer's concerns.

Eight Months after installation of my Solar City solar panels the panel stopped producing electricity. When I called Solar City to report the problem I was given a scheduled technician repair date eleven (11) days later. When I asked who pays the electric company in the meantime I was told that I pay them. I was also told that they would evaluate my loss of production every two years and write me a check for the loss. My evaluation date is April 2017. The concierge service was useless, simply quoting me the terms of my contract. I consider waiting eleven days for repair as very excessive. Very bad service.

A Customer Relations Manager spoke to [redacted] on [redacted]. When [redacted] was asked to provide documentation that he said he had that proves his allegations, he refused. SolarCity is unable to assist our customer without the information we have requested from him. No further action can be taken without his cooperation.

Complaint: [redacted]I am rejecting this response because:  I am still waiting for the...

call.  They still have not contacted me re: this matter, therefore nothing has been addressed on this issue.  If I receive the call and the issues are addressed, I will let the Revdex.com know.  Please make them aware that I am awaiting their call.  The best number to reach me during the day is [redacted] ext. *.  Thank you.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:  I did get a call from customer...

relations and an email.  I emailed them back, left a message and tried calling but so far we have not discussed the issue or came to a resolution. Sincerely,[redacted]

Customer Relations Management is reviewing the customers concerns and will contact them shortly.  Please call [redacted] if there are any questions.

We apologize for the frustrating circumstances our customer is having. A customer relations manager has reached out on 05/07/[redacted] in order to discuss this. We are currently working with the customer for a resolution. If you have any further questions please call 888-765-2489.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Though they never even acknowledge any wrong doing toward none payment originally, they have finally sent the payment. It is to bad that I had to get the Revdex.com involved for such a small situation.Sincerely, [redacted]

SolarCity has reached out to the...

customer with the most recent being 05/20/** where there was a voicemail, 05/25/** there was another voicemail along with an email sent to the customer. The customer has not responded to any of the messages left. The final call to the customer is on schedule for 06/02/16. However, as of today's date the customer has been non-responsive in order to address their questions and concerns.