Soludos.com

Dear [redacted],
Thank you for your feedback! We are sorry to hear that your experience was unsatisfactory and we have directly emailed you in response. Hopefully, our team is able to turn this around for you!

Very bad customer service, I ordered a pair of their espadrilles and upon consulting their own customer service I was told to order a size up since they do not offer half sizes. I got the product and it was way too big I tried to contact them, they don't have a phone number on their website after several emails I proceeded on just going through their website chat and was told that they don't offer exchanges in which I ask what should I do with a shoe that will not fit me?? I just ask if they can replace it with a size down so I can actually wear them but instead I was offered a $16 gift card which drove me mad because I am not asking for a freebie but just want to get a shoe that actually fits. Customer service then said I'm sorry but I couldn't help you and cheers diapered on chat. Very rude and bad experience for a new customer. will never recommend it to anyone.

I was very dissatisfied with the product and the return policy. these shoes are TINY, not well made and when you return them unworn (as I couldn't even get them on) they will only give you a store credit. As I do not plan to buy from them ever again they have effectively take 36.00 of my money.

I returned shoes I ordered from Soludos. I followed the instructions online exactly. 2 days later an email came saying to include it in the return even though I had already sent the package back. I emailed customer service to let them know I shipped the package back without the email however I followed the online return instructions. They received my return May [redacted] and online it says I would receive the refund within 5 business days. I waited two weeks and then emailed again asking what the status was and if there was confusion because I had not included the email. I heard no response. I then emailed again May [redacted] asking for a response by end of day as they owe me a refund and have still heard nothing back.

I returned shoes I ordered from Soludos. I followed the instructions online exactly. 2 days later an email came saying to include it in the return even though I had already sent the package back. I emailed customer service to let them know I shipped the package back without the email however I followed the online return instructions. They received my return May [redacted] and online it says I would receive the refund within 5 business days. I waited two weeks and then emailed again asking what the status was and if there was confusion because I had not included the email. I heard no response. I then emailed again May [redacted] asking for a response by end of day as they owe me a refund and have still heard nothing back.

Review: Not sure where to begin..So I ordered a pair of espadrilles on 5/**/15 and received the wrong item. The business does not have a phone number to contact and the only way to communicate is via email. I emailed the business to inquire about the issue and received a response a week later to tell me to return the item. I went ahead and followed the instructions from the website and returned the item which cost $8.50 to ship back with the communication that they will refund including the shipping cost. It's almost been a month and I still haven't received communication about the status of refunds or credit to my account so I had emailed the business on 6/[redacted] Still no response, so I emailed again on 6/** to only received a response from business saying that they have no record of my return. So I emailed them the tracking number and record that it was returned on 6/* and received on 6/** They finally agreed to refund the amount a week later, but did not refund me for the shipping cost for the faulty item received. I sent them several emails after that but of course no response. This has been such a horrible and frustrating experience to say the least. I give this company an F-. Horrible customer service. What kind of a company that have no phone number to contact????Desired Settlement: Refund shipping cost.

Business

Response:

We have received the complaint and we directly contacted [redacted]. The issue has been resolved with our customer and we thank you for your time and assistance!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought a pair of shoes online and immediately received an order confirmation email. I should have quickly received shipping information and a tracking number but never did. A week later, I emailed customer service about the issue but received no response (The business does not have a phone number for customer service). It has been a week since I emailed them and I still haven't heard back.Desired Settlement: I would like Soludos to either resolve the issue by shipping me the shoes that I ordered or provide me a full refund for the purchase.

Business

Response:

After receiving [redacted]'s complaint (Aug. [redacted]), I searched our email records for her email reaching out to us concerning the status of her order. I was able to find the email she sent and I saw that it had not been responded to. Her email was sent on August **, and was not highlighted as a new, unread message and was overlooked in the Inbox. I immediately responded to [redacted]'s email to resolve the issue with her. We are now awaiting her response. We will take every measure to provide stellar service to [redacted] as we sincerely apologize for this inconvenience!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a pair of soludos about a week ago, I never received a confirmation email with a tracking number. I emailed the company about six times and no response in a week. I still have not gotten any information on the shoes I ordered and my money was taken out of my account for these shoes and I would really appreciate if I could get what I payed for. This company doesn't even have a phone number where I can contact them, I'm just sitting here hoping they didn't take my money. I ordered those shoes for my moms wedding.Desired Settlement: I would really like the shoes that I ordered.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,