Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Dear ***,
We have reviewed your Revdex.com complaint and sincerely apologize for any confusion or inconvenience
For questions regarding store return decisions, please contact TRE (The Retail Equation) Customer Service at 1-800-652-2331, Monday through Friday, 8am-5pm PST, send them an e-mail to [email protected] or a letter to the mailing address listed below.TREPO Box 51373Irvine, CA 92619TRE (The Retail Equation) will be able to provide you with your Return Activity Report (RAR)Once you receive this report there is a process to dispute the accuracy or completeness of any information contained in the RAR report
We regret that Sephora does not have insight into TRE systems, and are very sorry for the frustration this has caused
Regards,Sephora Client ServicesTell us why here
Initial Business Response /* (1000, 5, 2016/01/25) */
Dear ***,
We have reviewed your Revdex.com complaint and sincerely apologize for any confusion in regards to our Gift Cards
We appreciate the feedback you have providedAs a company, we strive to provide the best service to our clients and
your feedback is always welcome
Your information will be forwarded to the appropriate department within our organization and they will do their best to incorporate your feedback in our future endeavors
We recommend contacting JCPenney Customer Service (X-XXX-XXX-XXXX) for further assistance with your gift card as the gift card was purchased through JCPenney and not through Sephora
Please note that the JCPenney gift card is redeemable for merchandise or services (excluding gift cards) at JCPenney stores in the United States or Puerto Rico, and at jcp.comNot redeemable for cash, except where required by law
Thank you again for contacting us
Regards,
Sephora Client Services
Initial Consumer Rebuttal /* (3000, 7, 2016/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The manager of JC Penny contacted me and said that she would make her Sephora customers aware that they were in fact buying JC Penny gift cards and not Sephora cardsShe was very reasonable and polite and it was a pleasure speaking with herSephora itself, however, has been very condescending, passive *** and belittling in their communication with meI am an intelligent womanI feel as if Sephora is not treating me respectfully and I do not appreciate being condescended toThe receipt that I have says "Sephora Gift Card"- how on earth am I, or is anyone, supposed to know that we have, in fact, purchased a "JC Penny Gift Card"? Telling me to contact JC Penny customer services when my receipt says "Sephora Gift Card" is very unreasonable and, frankly, a little insulting
I would like Sephora locations at JC Penny to just let customers know what they're buying by making gift cards available before time of purchase and putting signs up at the register informing customers that they are buying JC Penny Gift cards, not Sephora cards
I do not want a refund of my money or any other form of product compensation from SephoraI just want Sephora locations at JC Penny to inform their customers in a reasonable way that the gift cards they are purchasing are not in fact Sephora products
Thank you for your time
Respectfully submitted,
*** ***
Final Business Response /* (4000, 9, 2016/02/08) */
Dear ***,
Thank you for your reply
Sephora never wants our clients to feel belittled and we sincerely apologize for this experience
We appreciate the feedback you have provided in regards to our collaboration with JCPenneyAs a company, we strive to provide the best service to our clients and your feedback is always welcome
Your information will be forwarded to the appropriate department within our organization and they will do their best to incorporate your feedback in our future endeavors
Regards,
Sephora Client Services
Final Consumer Response /* (2000, 11, 2016/02/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: ***I am rejecting this response because:I have already called and emailed customer service about this issue and was told to contact my bank.Sincerely,*** ***
Complaint: ***I am rejecting this response because:
The issue is not the substitution itselfYour promotion places pictures of the samplesIt says something like substitutions may be made if your choice runs outThe problem is the substitutionThe samples offered were acceptable as substitutionWhat you sent was NOT part of the promotion and was NOT acceptableThat is a bait and switchI would not have placed the order, at all, for anything elseI work for a manufacturing company. Your excuse at not satisfying this complaint is weak and unacceptableI am actually bays down from my own company's promotion and marketing department. At my company, we do not make promotions in order to generate sales. Sephora's issue is ethics, honesty and integritySeriously, you cant tell me you cant have someone grab lip make up samples out of a box somewhere in your inventory and send it to you and you drop it in the mail to meThen we would be done with thisI would never be a customer of yours again, but this would be done. Sincerely,*** ***
Initial Business Response /* (1000, 5, 2016/01/25) */
Dear ***,
Thank you for your patience while we reviewed your Revdex.com complaint
Upon review, the amount of $has been successfully refunded to your Master Card ending in *** Please allow 1-business days for this to appear on your
billing statement
We hope that you will shop with us again to give us the opportunity to show you the kind of experience we strive to offer all of our valued clients
Best,
Sephora Client Services
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, ***
Complaint: ***I am rejecting this response because:I returned those itemsIf you don't have them how are you denying what they were? This is one of the worst companies everI will NEVER purchase anything from any of your companies ever again and I will make sure people know about this incidentSephora is a joke. Sincerely,*** ***
Dear ***,
We have reviewed your Revdex.com complaint and sincerely apologize for the experience
In researching your Beauty Insider account, it appears your default shipping address had your Unit number in the first address line, which may have caused it to be cut off by any shipping
labelsWe have updated your default shipping address to reflect the Unit number in the second address line to avoid any future complications
As an apology, we have added points to your Beauty BankThese points never expire and may be redeemed online or in store with a future purchase
We hope you will choose to shop with Sephora again!
Best,
Sephora Client Services
Complaint: ***I am rejecting this response because: it is not resolving my
issueI don't want the flash shippingI should be sent the palette as a reship for the inconvenience or another item from anastasia since the palettes are so faulty Sincerely,*** ***
Initial Business Response /* (1000, 10, 2016/02/01) */
Dear ***,
We have reviewed your Revdex.com complaint and sincerely apologize for the difficulties you encountered with your purchased Sephora Collection Instant Moisturizer
In reviewing your account it appears that you have successfully
exchanged the product in store
We are very sorry to hear that you may have received a defective product, and although you have already successfully exchanged it for a replacement, would like to send you another jar of the moisturizer, complimentary, to the address provided in this complaint as our apology
You will receive confirmation emails - the first to let you know the order has been placed and the second to notify you that the item has shipped
We hope that you will shop with us again to give us the opportunity to show you the kind of experience we strive to offer all of our valued clients
Best,
Sephora Client Services
Dear***,
Thank you for your patience
We have reviewed your Revdex.com complaint and a Sephora Client Services Supervisor will be reaching out to you via email shortly
Best regards,
Sephora Client Services
Dear ***,
We have reviewed your Revdex.com complaint and sincerely apologize for your experience
We would like to further research this incident but were unable to locate a Beauty Insider account with the information provided
Please reply to this message with your registered Beauty Insider
account email or card number so that we may locate the purchase on your accountAlternatively, we invite you to email [email protected] so that our dedicated team may continue to investigate for you
As an alternative to your Beauty Insider account information, we will also be happy to review an alternative form of proof of purchase
Once we have your Beauty Insider account information, we would also like to add points to your Beauty Insider account as an apology for any inconvenience
Thank you for your patience,
Sephora Client Services
Initial Business Response /* (1000, 5, 2015/12/01) */
Dear ***,
We have reviewed and researched your Revdex.com complaint
Per our specialists, our tax rate is calculated from the tax files we receive from CCH and not through a different websiteAt this time, according to CCH the tax rate is
7.75%
We apologize for any inconvenience and have added points to your Beauty Bank for the confusion
We hope that you will shop with us again to give us the opportunity to show you the kind of experience we strive to offer all of our valued clients
Best regards,
Sephora Client Services
Initial Consumer Rebuttal /* (2000, 7, 2015/12/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I don't have any other choiceApparently I have to fight the CCH
Dear ***,
We have reviewed your Revdex.com complaint about your recent point redemptions of the Facial EssenceThe size discrepancy is a known error that we have now corrected and we apologize for any inconvenience that this may have causedWe have replaced the points you used to redeem
these Point RewardsWe thank you for your understanding and hope that you will choose to shop with Sephora again in the future
Regards,
Sephora Client Services
Dear ***,
We have reviewed your Revdex.com complaint and apologize for the damaged palette
We understand this has been frustrating, and per your request, have added $** in online store credit to your Sephora accountThis store credit will never expire and will automatically
apply towards your next online order
Best wishes,
Sephora Client Services
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and I will await your response and resolution to this issueIn sight of that experience I no longer shop at the *** Sephora location even though it is closest to meThank you for taking the time to address this
Sincerely, *** *** ***
***,I have contact Sephora via *** and did speak to them about the issueThey gave me points to my account, but I still don't have a date for delivery for my package, therefore am not satisfied stillThey did advise that I should be seeing an update some time dayAs of now, the
tracking still shows nothingSince I filed the complaint, it did move from one city in Colorado to another that was not that far awayEven after that movement, no delivery date has been provided to meThey did apologize for the poor customer service while dealing with this issuePlease let me know if I need to do anything else or send you any other information.Thanks,***
Dear ***,
We have reviewed your Revdex.com complaint and are very sorry to hear about your experience
We regret that we were unable to locate an account assocaited with the provided email address or phone numberHowever, it sounds like there may have been difficulty placing your
orderAny additional transactional amounts from Sephora.com that you may have seen on your credit card or debit account were temporary authorizations from failed order attemptsThese funds are normally released by your financial insitution within 1-business days
If you continue to see the pending authorizations to date, please respond to this Revdex.com complaint with the email address assocaited to your Sephora account so that we may further research this issue for you
Regards,
Sephora Client Services
Complaint: ***I am rejecting this response because:What is your email so I send order informationPlease do not tell me to call sephora againSincerely,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Dear ***,
We have reviewed your Revdex.com complaint and sincerely apologize for any confusion or inconvenience
For questions regarding store return decisions, please contact TRE (The Retail Equation) Customer Service at 1-800-652-2331, Monday through Friday, 8am-5pm PST, send them an e-mail to
[email protected] or a letter to the mailing address listed below.TREPO Box 51373Irvine, CA 92619TRE (The Retail Equation) will be able to provide you with your Return Activity Report (RAR)Once you receive this report there is a process to dispute the accuracy or completeness of any information contained in the RAR report
We regret that Sephora does not have insight into TRE systems, and are very sorry for the frustration this has caused
Regards,Sephora Client ServicesTell us why here
Initial Business Response /* (1000, 5, 2016/01/25) */
Dear ***,
We have reviewed your Revdex.com complaint and sincerely apologize for any confusion in regards to our Gift Cards
We appreciate the feedback you have providedAs a company, we strive to provide the best service to our clients and
your feedback is always welcome
Your information will be forwarded to the appropriate department within our organization and they will do their best to incorporate your feedback in our future endeavors
We recommend contacting JCPenney Customer Service (X-XXX-XXX-XXXX) for further assistance with your gift card as the gift card was purchased through JCPenney and not through Sephora
Please note that the JCPenney gift card is redeemable for merchandise or services (excluding gift cards) at JCPenney stores in the United States or Puerto Rico, and at jcp.comNot redeemable for cash, except where required by law
Thank you again for contacting us
Regards,
Sephora Client Services
Initial Consumer Rebuttal /* (3000, 7, 2016/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The manager of JC Penny contacted me and said that she would make her Sephora customers aware that they were in fact buying JC Penny gift cards and not Sephora cardsShe was very reasonable and polite and it was a pleasure speaking with herSephora itself, however, has been very condescending, passive *** and belittling in their communication with meI am an intelligent womanI feel as if Sephora is not treating me respectfully and I do not appreciate being condescended toThe receipt that I have says "Sephora Gift Card"- how on earth am I, or is anyone, supposed to know that we have, in fact, purchased a "JC Penny Gift Card"? Telling me to contact JC Penny customer services when my receipt says "Sephora Gift Card" is very unreasonable and, frankly, a little insulting
I would like Sephora locations at JC Penny to just let customers know what they're buying by making gift cards available before time of purchase and putting signs up at the register informing customers that they are buying JC Penny Gift cards, not Sephora cards
I do not want a refund of my money or any other form of product compensation from SephoraI just want Sephora locations at JC Penny to inform their customers in a reasonable way that the gift cards they are purchasing are not in fact Sephora products
Thank you for your time
Respectfully submitted,
*** ***
Final Business Response /* (4000, 9, 2016/02/08) */
Dear ***,
Thank you for your reply
Sephora never wants our clients to feel belittled and we sincerely apologize for this experience
We appreciate the feedback you have provided in regards to our collaboration with JCPenneyAs a company, we strive to provide the best service to our clients and your feedback is always welcome
Your information will be forwarded to the appropriate department within our organization and they will do their best to incorporate your feedback in our future endeavors
Regards,
Sephora Client Services
Final Consumer Response /* (2000, 11, 2016/02/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: ***I am rejecting this response because:I have already called and emailed customer service about this issue and was told to contact my bank.Sincerely,*** ***
Complaint: ***I am rejecting this response because:
The issue is not the substitution itselfYour promotion places pictures of the samplesIt says something like substitutions may be made if your choice runs outThe problem is the substitutionThe samples offered were acceptable as substitutionWhat you sent was NOT part of the promotion and was NOT acceptableThat is a bait and switchI would not have placed the order, at all, for anything elseI work for a manufacturing company. Your excuse at not satisfying this complaint is weak and unacceptableI am actually bays down from my own company's promotion and marketing department. At my company, we do not make promotions in order to generate sales. Sephora's issue is ethics, honesty and integritySeriously, you cant tell me you cant have someone grab lip make up samples out of a box somewhere in your inventory and send it to you and you drop it in the mail to meThen we would be done with thisI would never be a customer of yours again, but this would be done. Sincerely,*** ***
Initial Business Response /* (1000, 5, 2016/01/25) */
Dear ***,
Thank you for your patience while we reviewed your Revdex.com complaint
Upon review, the amount of $has been successfully refunded to your Master Card ending in *** Please allow 1-business days for this to appear on your
billing statement
We hope that you will shop with us again to give us the opportunity to show you the kind of experience we strive to offer all of our valued clients
Best,
Sephora Client Services
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, ***
Complaint: ***I am rejecting this response because:I returned those itemsIf you don't have them how are you denying what they were? This is one of the worst companies everI will NEVER purchase anything from any of your companies ever again and I will make sure people know about this incidentSephora is a joke. Sincerely,*** ***
Dear ***,
We have reviewed your Revdex.com complaint and sincerely apologize for the experience
In researching your Beauty Insider account, it appears your default shipping address had your Unit number in the first address line, which may have caused it to be cut off by any shipping
labelsWe have updated your default shipping address to reflect the Unit number in the second address line to avoid any future complications
As an apology, we have added points to your Beauty BankThese points never expire and may be redeemed online or in store with a future purchase
We hope you will choose to shop with Sephora again!
Best,
Sephora Client Services
Complaint: ***I am rejecting this response because: it is not resolving my
issueI don't want the flash shippingI should be sent the palette as a reship for the inconvenience or another item from anastasia since the palettes are so faulty Sincerely,*** ***
Initial Business Response /* (1000, 10, 2016/02/01) */
Dear ***,
We have reviewed your Revdex.com complaint and sincerely apologize for the difficulties you encountered with your purchased Sephora Collection Instant Moisturizer
In reviewing your account it appears that you have successfully
exchanged the product in store
We are very sorry to hear that you may have received a defective product, and although you have already successfully exchanged it for a replacement, would like to send you another jar of the moisturizer, complimentary, to the address provided in this complaint as our apology
You will receive confirmation emails - the first to let you know the order has been placed and the second to notify you that the item has shipped
We hope that you will shop with us again to give us the opportunity to show you the kind of experience we strive to offer all of our valued clients
Best,
Sephora Client Services
Dear***,
Thank you for your patience
We have reviewed your Revdex.com complaint and a Sephora Client Services Supervisor will be reaching out to you via email shortly
Best regards,
Sephora Client Services
Dear ***,
We have reviewed your Revdex.com complaint and sincerely apologize for your experience
We would like to further research this incident but were unable to locate a Beauty Insider account with the information provided
Please reply to this message with your registered Beauty Insider
account email or card number so that we may locate the purchase on your accountAlternatively, we invite you to email [email protected] so that our dedicated team may continue to investigate for you
As an alternative to your Beauty Insider account information, we will also be happy to review an alternative form of proof of purchase
Once we have your Beauty Insider account information, we would also like to add points to your Beauty Insider account as an apology for any inconvenience
Thank you for your patience,
Sephora Client Services
Initial Business Response /* (1000, 5, 2015/12/01) */
Dear ***,
We have reviewed and researched your Revdex.com complaint
Per our specialists, our tax rate is calculated from the tax files we receive from CCH and not through a different websiteAt this time, according to CCH the tax rate is
7.75%
We apologize for any inconvenience and have added points to your Beauty Bank for the confusion
We hope that you will shop with us again to give us the opportunity to show you the kind of experience we strive to offer all of our valued clients
Best regards,
Sephora Client Services
Initial Consumer Rebuttal /* (2000, 7, 2015/12/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I don't have any other choiceApparently I have to fight the CCH
Dear ***,
We have reviewed your Revdex.com complaint about your recent point redemptions of the Facial EssenceThe size discrepancy is a known error that we have now corrected and we apologize for any inconvenience that this may have causedWe have replaced the points you used to redeem
these Point RewardsWe thank you for your understanding and hope that you will choose to shop with Sephora again in the future
Regards,
Sephora Client Services
Dear ***,
We have reviewed your Revdex.com complaint and apologize for the damaged palette
We understand this has been frustrating, and per your request, have added $** in online store credit to your Sephora accountThis store credit will never expire and will automatically
apply towards your next online order
Best wishes,
Sephora Client Services
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and I will await your response and resolution to this issueIn sight of that experience I no longer shop at the *** Sephora location even though it is closest to meThank you for taking the time to address this
Sincerely, *** *** ***
***,I have contact Sephora via *** and did speak to them about the issueThey gave me points to my account, but I still don't have a date for delivery for my package, therefore am not satisfied stillThey did advise that I should be seeing an update some time dayAs of now, the
tracking still shows nothingSince I filed the complaint, it did move from one city in Colorado to another that was not that far awayEven after that movement, no delivery date has been provided to meThey did apologize for the poor customer service while dealing with this issuePlease let me know if I need to do anything else or send you any other information.Thanks,***
Dear ***,
We have reviewed your Revdex.com complaint and are very sorry to hear about your experience
We regret that we were unable to locate an account assocaited with the provided email address or phone numberHowever, it sounds like there may have been difficulty placing your
orderAny additional transactional amounts from Sephora.com that you may have seen on your credit card or debit account were temporary authorizations from failed order attemptsThese funds are normally released by your financial insitution within 1-business days
If you continue to see the pending authorizations to date, please respond to this Revdex.com complaint with the email address assocaited to your Sephora account so that we may further research this issue for you
Regards,
Sephora Client Services
Complaint: ***I am rejecting this response because:What is your email so I send order informationPlease do not tell me to call sephora againSincerely,*** ***