Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAnd I really hope this doesnt happen again or to another person.Sincerely, [redacted]
Dear [redacted] , We have reviewed your Revdex.com complaintIn reviewing your account associated with the email [redacted] , it appears that no orders have been placedWe would like to research your order for you furtherPlease provide your order number so that we may continue to assist youBest regards, Sephora Client Services Thank you, Sian Felsovanyi Beauty Concierge Specialist [email protected]
Dear [redacted] , We have reviewed your Revdex.com complaint and the missing orderWe appreciate the feedback you have providedAs a company, we strive to provide the best service to our clients and your feedback is always welcomeYour information will be forwarded to the appropriate department within our organization and they will do their best to incorporate your feedback in our future endeavors.At this time, we recommend that you contact your Financial Institution for assistance with the next steps you will need to take in regards to the order.Regards,Sephora Client Services
Initial Business Response / [redacted] (1000, 5, 2015/11/19) */ Dear ***, We have reviewed your Revdex.com complaint and sincerely apologize for any inconvenience Upon review, you have already spoken with an agent regarding the items that went out of stock before your order could be shippedRest assured, Sephora will still honor the 20% off on the items that went out of stockWhen the items come back in stock, please contact our Beauty Advisors by phone so that we may assist you in placing your order and ensuring the 20% is appliedWe regret that the codes that were given to our clients are no longer valid and we are unable to generate a new code for client use In regards to the cashback, we will be happy to add the amount you would have received to your account in the form of online store creditPlease email [redacted] @sephora.com from your registered email with as much information as possible regarding the third party site and the cashback percentage they offeredOnce we have verified this information, we will notify you with a confirmation email The online store credit does not expire and will apply to your next online order Best regards, Sephora Client Services
Dear [redacted] , We have reviewed your Revdex.com complaint and sincerely apologize for any confusion We are deeply sorry to hear about your allergic reaction to the Sephora Collection LipstickWe encourage you to seek the professional assistance of a dermatologist who can help identify to which products/ingredients you may be allergic Generally speaking, Sephora is not liable for any allergic reactions caused by products tried through our storesNo product is ever created with the intention of causing an allergic response and because there is no way to know to which products a client might react, it is at one’s own risk when a product is tried The online store credit issued to you in the amount of $ [redacted] will never expire, and will automatically apply to your next online orderWe regret that this online store credit may not be redeemed in store Thank you for your patience and understanding Best regards, Sephora Client Services
Complaint: [redacted] I am rejecting this response because: I spoke to this company and they specifically told me the store made this complaintThey advised to send proof of purchase, which I do not have because it was a gift or contact the company that made the claimI then called sephora customer service which spoke to the store manager which said the same claims you have madeI requested my report for all returns from the retail equation without receipt and low and behold the only one was that day in sephoraPlease do not insult my intelligence with claimsI have done my research and perhaps you should too, and not embarrass such a huge company with your lack of know how, and the fact your employee put this claim on my record which in turn comes out on my creditI am appalled that with the amount of money I spend virtually on the weekly basis your unskilled employee believes I am worth a dollar exchangeI am further disturbed that you so hastily respond without real knowledgeThis matter either gets removed from my report or I will get any one of the attorneys at the firm I work for involved in this matter.Sincerely, [redacted] ***
Dear [redacted] We are very sorry for this experience In reviewing your account, it appears you have been able to contact your Financial Institution for the next stepsWe hope this issue is resolved quickly for you Best regards, Sephora Client Services
Complaint: [redacted] I am rejecting this response because: I have tried to contact Sephora directly regarding this matter on SEVERAL occasions, and they refuse to take into account that I have a disability that makes it physically impossible for me to shop in-store at any Sephora location, hence why I need to be able to make my purchases onlineAdditionally, I have NOT received ANY "correspondence" from Sephora regarding this matterI am in the stages of taking this matter to various media outlets, who have pursued interest in running a story on Sephora's discrimination, one of which has been featured on a [redacted] blog located at [redacted] Sephora has week to overturn their decision and make online purchases available to me again, or I will be filing a lawsuit against Sephora.Sincerely, [redacted] ***
Dear [redacted] , We have reviewed your Revdex.com complaint and apologize for any confusion We regret that we do not accept returns after daysIf the item was purchased in ***, it is now outside the return timeframe and we are unable to assist you with an exchange or refundThank you for your understandingLearn more about Sephora’s full return policy at www.sephora.com/returnsRegards,Sephora Client Services
Dear ***, We appreciate the feedback that you have provided us with in regard to your experience at our [redacted] Sephora storeAs a company we strive to provide our clients with the best service and we are sorry to hear about your experienceYour email has been forwarded to the appropriate contact within the Sephora stores organization Please keep in mind that all returns in store are made at the store's discretion Thank you, Sephora Client Services
Dear [redacted] We have reviewed your Revdex.com complaint and sincerely apologize for any confusion It appears that your order # [redacted] , attempted [redacted] , was cancelledSephora only charges a form of payment once an order has been confirmed shippedAs your order was unable to ship, any pending transactions were temporary If you would like Sephora to research this further, please email any screenshots/correspondence to [email protected] so that our Beauty Concierge Team may further investigate why you may still be seeing a pending authorization We appreciate your patience, Sephora Client Services
Initial Business Response / [redacted] (1000, 5, 2015/06/12) */ Below is a copy of the email this client received today: Dear ***, We received the complaint you submitted via the Revdex.com and thank you for bringing your concerns to our attention so that we may assist you further With our apologies we are unable to provide a refund for order #XXXXXXXXXX or #XXXXXXXXXX as both indicate that they were placed without the assistance of a Beauty Advisor and successfully delivered as addressed at checkout The Sephora.com account associated with the email address from which you have written indicates multiple names for both the billing and shipping information but only one physical addressBecause your name is not associated with this account we invite you to contact us by phone as it appears there are updates needing to be made to the information in your account When calling, please reference your email address (REMOVED FOR PRIVACY) so that your Beauty Advisor can see the instructions to have a supervisor assist you Please contact us at your earliest convenience at 1-877-SEPHORA (X-XXX-XXX-XXXX) Regards, Sephora Client Services Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response due to the fact that I did not receive these products and they were indeed shipped out to my old addressNow I don't know who did receive them! Besides me! My name IS associated with that account my full name is [redacted] M [redacted] And I can prove itI can also prove that that old address was associated with that accountI will be filing with my credit cards company and let them know what happened! You guys really should invest on better security and keep your customers information secure
Dear R [redacted] , Thank you for contacting Sephora We are very sorry to hear that you may not have been able to enroll in our Play! subscription during it's testing periodGood news! Sephora Play! is opening up to our waitlisted clients Please reattempt to subscribe to Sephora Play! at your earliest convenienceIf you encounter any difficulties, please contact our Beauty Advisors by phone at [redacted] so that we may assist you further Thank you for your patience, Sephora Client Services
Initial Business Response / [redacted] (1000, 5, 2016/01/29) */ Dear [redacted] , We have reviewed your Revdex.com complaint and sincerely apologize for all the difficulties you have experienced with your order We have confirmed that the $refund was successfully approved and processed as of 1/21/We cannot apologize enough that it took so long for you to receive this refund While Sephora is unable to refund for overdraft fees, we would like to add an online store credit in the amount of $to your Sephora account - the equivalent of adding expedited 1-Day Shipping to your orderThis credit never expires and if you prefer to use the credit towards your merchandise total, the amount will automatically deduct from your order total We hope that you will shop with us again to give us the opportunity to show you the kind of experience we strive to offer all of our valued clients Best, Sephora Client Services
Dear [redacted] , We apologize for any confusion To clarify, any order placed is subject to review and possible cancellationGenerally speaking, we will not ship to a non-residential address to protect our clientsA place of work may be approved as a shipping address, however Sephora will not ship to places such as hotels We hope this helps Regards, Sephora Client Services
Dear [redacted] , Thank you for contacting Sephora regarding your credit card authorization We apologize for any confusion with the multiple authorizations you are viewingIt seems that the payments failed because we were unable to verify the payment information provided We have already electronically notified your financial institution to reverse the chargesYou will not be charged for these attemptsPlease contact them directly for further information regarding when the funds will be made available We understand this may be frustrating and appreciate your patience Regards, Sephora Client Services
Dear [redacted] ***, This sounds very frustrating and we are genuinely sorry to hear about your experience with order # [redacted] Upon review, we can confirm that a refund has now been processed for the merchandise that was included in your package and that this refund in the amount of $was issued to your Master Card ending in ***We can also see that you recently inquired about how the refund will be received since you had to cancel this credit card due to fraudulent chargesPlease know that as long as you still have this account open, the refund will be issued to your new credit card number and no action is needed on your part for this to occur For the inconveniences that you have encountered, we have added points to your Beauty Insider Beauty Bank and you now have 1,points totalWe hope you enjoy redeeming these points with your next purchase and that you will shop with us again in the future to give us the opportunity to show you the type of experience that we strive to offer all of our clients Sincerely, Sephora Client Services
Initial Business Response / [redacted] (1000, 5, 2015/11/20) */ Dear ***, We sincerely apologize that there have been delays with processing your returns We have reviewed your Revdex.com complaint and would like to research the matter further At this time, we do not have an existing account with the email address provided Please provide your registered email address and/or Beauty Insider card number to [redacted] @sephora.com so that we may further research your returns Best regards, Sephora Client Services Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm unable to call in and have called previously many times on thisI'm medically recovering from medical issues at this tie,chit would like to have this handled pleaseI was last told the $gift card would be mailed to me but I still don't have it I'm not registered nor have I ever been for the beauty insider or and club like thatHere is the original purchase details though for you Please mail my gift card to me as promised for all this trouble CHKCARDSEPHORA.COM 877-SEPHORA CA 05/26/ $ Final Business Response / [redacted] (4000, 9, 2015/11/24) */ Dear ***, We would like to research the matter furtherWe regret that with the information provided we were unable to locate your purchase If the items were ordered online, please provide your order numberIf the items were purchased in store, please provide the receipt information If you would like to submit photos of your receipt, we invite you to send them to [redacted] @sephora.com We hope to resolve this return for you soon! Best, Sephora Client Services Final Consumer Response / [redacted] (4200, 11, 2015/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Your corporate office was to have this issued alreadyThey advised they located my informtionI returned everything to you eighth receipt via mail and I have now credit still for these returned itemsI provided the credit card transaction receipt from purchase Please have this handled Thank you
Dear ***, We have reviewed your Revdex.com complaint and sincerely apologize for the difficulties you have experienced with your return In researching your order, it appears the refund in the amount of $ [redacted] was processed to your [redacted] ending in [redacted] on [redacted] 7, [redacted] This transaction should appear on your billing statement at this time Thank you for your patience, we hope you will choose to shop with us again in future Best regards, Sephora Client Services
Complaint: [redacted] I am rejecting this response because: The business has yet to resolve my issueSincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAnd I really hope this doesnt happen again or to another person.Sincerely, [redacted]
Dear [redacted] , We have reviewed your Revdex.com complaintIn reviewing your account associated with the email [redacted] , it appears that no orders have been placedWe would like to research your order for you furtherPlease provide your order number so that we may continue to assist youBest regards, Sephora Client Services Thank you, Sian Felsovanyi Beauty Concierge Specialist [email protected]
Dear [redacted] , We have reviewed your Revdex.com complaint and the missing orderWe appreciate the feedback you have providedAs a company, we strive to provide the best service to our clients and your feedback is always welcomeYour information will be forwarded to the appropriate department within our organization and they will do their best to incorporate your feedback in our future endeavors.At this time, we recommend that you contact your Financial Institution for assistance with the next steps you will need to take in regards to the order.Regards,Sephora Client Services
Initial Business Response / [redacted] (1000, 5, 2015/11/19) */ Dear ***, We have reviewed your Revdex.com complaint and sincerely apologize for any inconvenience Upon review, you have already spoken with an agent regarding the items that went out of stock before your order could be shippedRest assured, Sephora will still honor the 20% off on the items that went out of stockWhen the items come back in stock, please contact our Beauty Advisors by phone so that we may assist you in placing your order and ensuring the 20% is appliedWe regret that the codes that were given to our clients are no longer valid and we are unable to generate a new code for client use In regards to the cashback, we will be happy to add the amount you would have received to your account in the form of online store creditPlease email [redacted] @sephora.com from your registered email with as much information as possible regarding the third party site and the cashback percentage they offeredOnce we have verified this information, we will notify you with a confirmation email The online store credit does not expire and will apply to your next online order Best regards, Sephora Client Services
Dear [redacted] , We have reviewed your Revdex.com complaint and sincerely apologize for any confusion We are deeply sorry to hear about your allergic reaction to the Sephora Collection LipstickWe encourage you to seek the professional assistance of a dermatologist who can help identify to which products/ingredients you may be allergic Generally speaking, Sephora is not liable for any allergic reactions caused by products tried through our storesNo product is ever created with the intention of causing an allergic response and because there is no way to know to which products a client might react, it is at one’s own risk when a product is tried The online store credit issued to you in the amount of $ [redacted] will never expire, and will automatically apply to your next online orderWe regret that this online store credit may not be redeemed in store Thank you for your patience and understanding Best regards, Sephora Client Services
Complaint: [redacted] I am rejecting this response because: I spoke to this company and they specifically told me the store made this complaintThey advised to send proof of purchase, which I do not have because it was a gift or contact the company that made the claimI then called sephora customer service which spoke to the store manager which said the same claims you have madeI requested my report for all returns from the retail equation without receipt and low and behold the only one was that day in sephoraPlease do not insult my intelligence with claimsI have done my research and perhaps you should too, and not embarrass such a huge company with your lack of know how, and the fact your employee put this claim on my record which in turn comes out on my creditI am appalled that with the amount of money I spend virtually on the weekly basis your unskilled employee believes I am worth a dollar exchangeI am further disturbed that you so hastily respond without real knowledgeThis matter either gets removed from my report or I will get any one of the attorneys at the firm I work for involved in this matter.Sincerely, [redacted] ***
Dear [redacted] We are very sorry for this experience In reviewing your account, it appears you have been able to contact your Financial Institution for the next stepsWe hope this issue is resolved quickly for you Best regards, Sephora Client Services
Complaint: [redacted] I am rejecting this response because: I have tried to contact Sephora directly regarding this matter on SEVERAL occasions, and they refuse to take into account that I have a disability that makes it physically impossible for me to shop in-store at any Sephora location, hence why I need to be able to make my purchases onlineAdditionally, I have NOT received ANY "correspondence" from Sephora regarding this matterI am in the stages of taking this matter to various media outlets, who have pursued interest in running a story on Sephora's discrimination, one of which has been featured on a [redacted] blog located at [redacted] Sephora has week to overturn their decision and make online purchases available to me again, or I will be filing a lawsuit against Sephora.Sincerely, [redacted] ***
Dear [redacted] , We have reviewed your Revdex.com complaint and apologize for any confusion We regret that we do not accept returns after daysIf the item was purchased in ***, it is now outside the return timeframe and we are unable to assist you with an exchange or refundThank you for your understandingLearn more about Sephora’s full return policy at www.sephora.com/returnsRegards,Sephora Client Services
Dear ***, We appreciate the feedback that you have provided us with in regard to your experience at our [redacted] Sephora storeAs a company we strive to provide our clients with the best service and we are sorry to hear about your experienceYour email has been forwarded to the appropriate contact within the Sephora stores organization Please keep in mind that all returns in store are made at the store's discretion Thank you, Sephora Client Services
Dear [redacted] We have reviewed your Revdex.com complaint and sincerely apologize for any confusion It appears that your order # [redacted] , attempted [redacted] , was cancelledSephora only charges a form of payment once an order has been confirmed shippedAs your order was unable to ship, any pending transactions were temporary If you would like Sephora to research this further, please email any screenshots/correspondence to [email protected] so that our Beauty Concierge Team may further investigate why you may still be seeing a pending authorization We appreciate your patience, Sephora Client Services
Initial Business Response / [redacted] (1000, 5, 2015/06/12) */ Below is a copy of the email this client received today: Dear ***, We received the complaint you submitted via the Revdex.com and thank you for bringing your concerns to our attention so that we may assist you further With our apologies we are unable to provide a refund for order #XXXXXXXXXX or #XXXXXXXXXX as both indicate that they were placed without the assistance of a Beauty Advisor and successfully delivered as addressed at checkout The Sephora.com account associated with the email address from which you have written indicates multiple names for both the billing and shipping information but only one physical addressBecause your name is not associated with this account we invite you to contact us by phone as it appears there are updates needing to be made to the information in your account When calling, please reference your email address (REMOVED FOR PRIVACY) so that your Beauty Advisor can see the instructions to have a supervisor assist you Please contact us at your earliest convenience at 1-877-SEPHORA (X-XXX-XXX-XXXX) Regards, Sephora Client Services Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response due to the fact that I did not receive these products and they were indeed shipped out to my old addressNow I don't know who did receive them! Besides me! My name IS associated with that account my full name is [redacted] M [redacted] And I can prove itI can also prove that that old address was associated with that accountI will be filing with my credit cards company and let them know what happened! You guys really should invest on better security and keep your customers information secure
Dear R [redacted] , Thank you for contacting Sephora We are very sorry to hear that you may not have been able to enroll in our Play! subscription during it's testing periodGood news! Sephora Play! is opening up to our waitlisted clients Please reattempt to subscribe to Sephora Play! at your earliest convenienceIf you encounter any difficulties, please contact our Beauty Advisors by phone at [redacted] so that we may assist you further Thank you for your patience, Sephora Client Services
Initial Business Response / [redacted] (1000, 5, 2016/01/29) */ Dear [redacted] , We have reviewed your Revdex.com complaint and sincerely apologize for all the difficulties you have experienced with your order We have confirmed that the $refund was successfully approved and processed as of 1/21/We cannot apologize enough that it took so long for you to receive this refund While Sephora is unable to refund for overdraft fees, we would like to add an online store credit in the amount of $to your Sephora account - the equivalent of adding expedited 1-Day Shipping to your orderThis credit never expires and if you prefer to use the credit towards your merchandise total, the amount will automatically deduct from your order total We hope that you will shop with us again to give us the opportunity to show you the kind of experience we strive to offer all of our valued clients Best, Sephora Client Services
Dear [redacted] , We apologize for any confusion To clarify, any order placed is subject to review and possible cancellationGenerally speaking, we will not ship to a non-residential address to protect our clientsA place of work may be approved as a shipping address, however Sephora will not ship to places such as hotels We hope this helps Regards, Sephora Client Services
Dear [redacted] , Thank you for contacting Sephora regarding your credit card authorization We apologize for any confusion with the multiple authorizations you are viewingIt seems that the payments failed because we were unable to verify the payment information provided We have already electronically notified your financial institution to reverse the chargesYou will not be charged for these attemptsPlease contact them directly for further information regarding when the funds will be made available We understand this may be frustrating and appreciate your patience Regards, Sephora Client Services
Dear [redacted] ***, This sounds very frustrating and we are genuinely sorry to hear about your experience with order # [redacted] Upon review, we can confirm that a refund has now been processed for the merchandise that was included in your package and that this refund in the amount of $was issued to your Master Card ending in ***We can also see that you recently inquired about how the refund will be received since you had to cancel this credit card due to fraudulent chargesPlease know that as long as you still have this account open, the refund will be issued to your new credit card number and no action is needed on your part for this to occur For the inconveniences that you have encountered, we have added points to your Beauty Insider Beauty Bank and you now have 1,points totalWe hope you enjoy redeeming these points with your next purchase and that you will shop with us again in the future to give us the opportunity to show you the type of experience that we strive to offer all of our clients Sincerely, Sephora Client Services
Initial Business Response / [redacted] (1000, 5, 2015/11/20) */ Dear ***, We sincerely apologize that there have been delays with processing your returns We have reviewed your Revdex.com complaint and would like to research the matter further At this time, we do not have an existing account with the email address provided Please provide your registered email address and/or Beauty Insider card number to [redacted] @sephora.com so that we may further research your returns Best regards, Sephora Client Services Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm unable to call in and have called previously many times on thisI'm medically recovering from medical issues at this tie,chit would like to have this handled pleaseI was last told the $gift card would be mailed to me but I still don't have it I'm not registered nor have I ever been for the beauty insider or and club like thatHere is the original purchase details though for you Please mail my gift card to me as promised for all this trouble CHKCARDSEPHORA.COM 877-SEPHORA CA 05/26/ $ Final Business Response / [redacted] (4000, 9, 2015/11/24) */ Dear ***, We would like to research the matter furtherWe regret that with the information provided we were unable to locate your purchase If the items were ordered online, please provide your order numberIf the items were purchased in store, please provide the receipt information If you would like to submit photos of your receipt, we invite you to send them to [redacted] @sephora.com We hope to resolve this return for you soon! Best, Sephora Client Services Final Consumer Response / [redacted] (4200, 11, 2015/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Your corporate office was to have this issued alreadyThey advised they located my informtionI returned everything to you eighth receipt via mail and I have now credit still for these returned itemsI provided the credit card transaction receipt from purchase Please have this handled Thank you
Dear ***, We have reviewed your Revdex.com complaint and sincerely apologize for the difficulties you have experienced with your return In researching your order, it appears the refund in the amount of $ [redacted] was processed to your [redacted] ending in [redacted] on [redacted] 7, [redacted] This transaction should appear on your billing statement at this time Thank you for your patience, we hope you will choose to shop with us again in future Best regards, Sephora Client Services