Somerset Apartments

To move out of a premises without it being a broken lease before finishing you lease contract because of work orders requires you to submit certified work order request via certified mail as laid out in paragraph and of your TAA lease contractAlso proper day notice was not given to the office staff of move out as laid out in paragraphs and of your TAA lease contractI have uploaded a copy of your lease contract and you did in fact sign a year lease here in the office with usI am uploading a copy of your lease for your reference to these paragraphs and so you can see what it is you signed here in this office.?

In response to [redacted] Revdex.com complaint # [redacted] :I accepted [redacted] NTV on Aug 5th for Aug 31st exitHer lease technically ended Jan 31,and that is where the early termination and accelerated rent charges of$ $camefromMy assistant didn't understand that I had accepted the early termination without any feesdue to how unhappy [redacted] had been hereI have now corrected the ledger and she will begetting $Only last charges were for Aug 1st to Aug 31st water-sewer-trash-fees of$71.77, she had a $refundable deposit on hand so that is why she is getting $backand not $200.00.I have sent her revised Ledger to our Accounting team in TX and as soon as they get it they willsend it to her on file forwarding address of [redacted] ***, Port Orchard, WA 98367.Please let me know if we can do anything further.Sincerely, [redacted] Senior Community Manager

The resident was contacted on Tuesday August 8,and only requested pest control treatment for Wednesday Pest Control (World Wide)was scheduled and performed treatment on Wednesday August 9, *** *** *** the lease holder had no other concerns or issues to report to
us

This resident was in a written agreement via email to pay the late fees for December and dishonored that agreementTherefore, rent was not accepted in the month of January because it was not in fullMr*** has already had more than one courtesy of accepting rent late and did not honor his
most recent agreementI also told him via email that I would not be able to work with him further if the agreement was not honoredI also do not know what the issues are in his apartment currently because he refused to respond toy question about what his issues are as "you should know already"Also the lease contract was a six month lease and entered in the system in error but that situation has already been rectified due to the fact that all paper copies are kept in the office for the fear of human error with technologyI will be happy to do any work orders Mr*** has if he would just tell meI will not accept his rent unless it is in full because he did not honor his agreements that HE said he was going to do

*** ***’ unit has been completely repairedHe received brand new appliances (stove dishwasher and fridge) and a brand new bathroom sinkHe received $off his rent which he approved for the troubles with managementEverything in his unit has been fixed and installedAny possible mildew
that may have been present was taken care of at that time He has not made a complaint to the office since the issues listed belowIf you have any other questions or concerns please feel free to contact me Regards, *** ** *** | Assistant Property Manager

The buildings are decent for being years old and the location is nice but Somerset Apartments are run by the worst management team in Okaloosa County I understand that policies exist for a reason but of all the places I have lived in Okaloosa (five) and of all the different places I have inquired about (around fifteen), no management or realtor has ever been as rigid and unprofessional as LeAnn and Letty ***
As a service member who constantly deploys to combat, puts my stuff up in storage, and looks for a new place to live as redeployment approaches, I have some pretty difficult circumstances that I have been able to work around with previous owners I've had to (e)mail notarized documents in, pay for deposits over the phone, ask for exceptions in order to have my keys ready for me when I get home from Afghanistan, etc But these two were having none of it
But beyond that....the TONE The ATTITUDE
The nerve to tell me that I need to put my fiancée up in a hotel (?!) when I get home because she can't move in until they process her application and she can't submit her application from her home country (she isn't from the US) Yea ok
The nerve to LAUGH when I requested that they ask the guy who had submitted PCS orders (and had told them he was leaving within a month) for an exact leave date so that I knew when to fly my fiancée in and whether or not I needed to reserve a hotel I can't make this up...they laughed at my logistical difficulties That's when I started looking for somewhere else to live and found something great soon after
And that's just to mention two incidents But its a common occurrence Any time you answer the phone you get the feeling you bothered them by asking them to do work Just having to deal with Tweedle Dee and Tweedle Dum at the front desk is enough to want to make me look elsewhere I suggest you all do the same, especially if you are military

From: jane g*** [mailto:[email protected]] Sent: Tuesday, July 05, 3:PM To: drteam Subject: Answer to complaint #*** Complaint ID: #*** We have notified customer on courier service breakdown and was refunded in
full. *We have attached a copy of the order where it shows the order date, the date of refund and the amount, as well as the cause for the refund. Thank you so much, Have a great day! The Woodlands Flowers Too

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt was due to your intervention that I got my refundPlease close the caseThank you for your good work
Sincerely, *** ***

Complaint: ***
I am rejecting this response because: The issues with maintenance were mentioned in the emails that were exchanged, I was then told not to make a work order because these issues would be addressed by the managerI have paid previous late fees that were owed to Somerset apartments due to working out of town, and refused to pay the current late fees because of lack of cooperation regarding the issues within the apartmentI have vacated the premises and am expecting that this will not be placed on my leasing record due to unlivable conditions.
Regards,
*** ***

*** ***’ unit has been completely repairedHe received brand new appliances (stove dishwasher and fridge) and a brand new bathroom sinkHe received $off his rent which he approved for the troubles with managementEverything in his unit has been
fixed and installedAny possible mildew that may have been present was taken care of at that time He has not made a complaint to the office since the issues listed belowIf you have any other questions or concerns please feel free to contact me Regards, *** ** *** | Assistant Property Manager

The staff is extremely careless about our needs, and usually takes weeks to get any kind of maintenance issue resolvedThe manager of the apartments is named Dallas and she is very rudeDoesn't try to resolve problems, all she cares about is we pay our rent ( which we always do)There's been a huge pile of very big rocks just lying around in the open where kids playVery unsafe to children and even adultsDallas is very shady when it comes to payments, and sometimes says that we didn't pay our rent, even when we show her our receipt and proof of paymentNot a good place to live, especially if you have a family

January rent was paid after the 3rd of the month by Mrand Mrs*** *** ** *** ** *** *** * ***, regardless of any personal circumstances as indicated on *** *** letter, we are in compliance of Paragraph “Rent and Charges”. Notice to Vacate for Non-Payment of Rent
letters are distributed to all residents that are noncompliance with Paragraph 6, monthly rent is due on or before the 3rd of the month. Somerset Apartments current policies requires that any residents reaching their upcoming renewals to be notified with in 60days of their ending current contract to allow ample enough time for a new lease contract to be initiated, or a 60day intent to vacate submitted as required on Paragraph “Lease Term” Numerous renewal notifications will be distributed to residents that have not submitted an intent to vacate in efforts of having a new renewal initiated Somerset is also on a Rainmaker LRO optimization program that determines availability and demand at the unit type level, resulting in optimal pricing for both new leases and renewalsRental rates change daily under the LRO program. In regards to pest control, pest control service is provided weekly. It is the resident’s responsibility to contact the office to be added for service when needed. On January 10, unit was scheduled for a bed bug inspection due to complaints received from neighbors, upon confirmation of bedbugs present Mrs*** *** signed a Bed Bug Treatment and acknowledge the fees included for treatmentTreatment was scheduled January 12, 2018, Mrs*** refused to comply with bed treatment preparations, and declined treatment. Please advise if any further information is needed. Somerset Management,

To move out of a premises without it being a broken lease before finishing you lease contract because of work orders requires you to submit certified work order request via certified mail as laid out in paragraph and of your TAA lease contractAlso proper day notice was not given to the office staff of move out as laid out in paragraphs and of your TAA lease contractI have uploaded a copy of your lease contract and you did in fact sign a year lease here in the office with usI am uploading a copy of your lease for your reference to these paragraphs and so you can see what it is you signed here in this office.

Complaint: ***
I am rejecting this response because: The issues with maintenance were mentioned in the emails that were exchanged, I was then told not to make a work order because these issues would be addressed by the managerI have paid previous late fees that were owed to Somerset apartments due to working out of town, and refused to pay the current late fees because of lack of cooperation regarding the issues within the apartmentI have vacated the premises and am expecting that this will not be placed on my leasing record due to unlivable conditions.
Regards,
*** ***

The resident was contacted on Tuesday August 8,and only requested pest control treatment for Wednesday Pest Control (World Wide)was scheduled and performed treatment on Wednesday August 9, *** *** *** the lease holder had no other concerns or issues to report to
us

In response to *** *** Revdex.com complaint #***: Back in Jan or early Feb I remember speaking directly to Mr*** and I submitted the refund to our accounting department based in TX and they did cut a check to him on 2/10/The address we had on file did match Mr*** so we were
unsure as to why he did not receive the check so we had the accounting department cancel the original one and cut a newThe new check was cut on 4/14/and sent to usOnce received from Accounting we tried to call Mr*** on 4/29/at 12:05pm and spoke with a gentleman by the name of *** *** who answered Mr*** cell phone and said he wasn't thereI told Mr*** that we had Mr*** check here are Somerset Apartment Homes in Kent WA ready for him to pick upAs of today 5/5/the check is still herePlease let me know if we can do anything furtherSincerely, Andrea M*** Senior Community Manager **This is the record of the first check cut*** *** *** *** :Refund 01/18/01/02/10/Cancel Move In refund **This is the record of the second check cut*** *** *** *** (***)- 04/14/(04/16) *** *** *** *** *** ***

*** ***’ unit has been completely repairedHe received brand new appliances (stove dishwasher and fridge) and a brand new bathroom sinkHe received $off his rent which he approved for the troubles with managementEverything in his unit has been fixed and installedAny possible mildew
that may have been present was taken care of at that time He has not made a complaint to the office since the issues listed below If you have any other questions or concerns please feel free to contact me Regards, *** ** *** | Assistant Property Manager

This resident was in a written agreement via email to pay the late fees for December and dishonored that agreementTherefore, rent was not accepted in the month of January because it was not in fullMr[redacted] has already had more than one courtesy of accepting rent late and did not honor his
most recent agreementI also told him via email that I would not be able to work with him further if the agreement was not honoredI also do not know what the issues are in his apartment currently because he refused to respond toy question about what his issues are as "you should know already"Also the lease contract was a six month lease and entered in the system in error but that situation has already been rectified due to the fact that all paper copies are kept in the office for the fear of human error with technologyI will be happy to do any work orders Mr[redacted] has if he would just tell meI will not accept his rent unless it is in full because he did not honor his agreements that HE said he was going to do.?

From: jane g*** [mailto:[email protected]] Sent: Tuesday, July 05, 3:PM To: drteam Subject: Answer to complaint #*** ? Complaint ID: #*** ? We have notified? customer on courier service breakdown and was refunded in
full.? *We have attached a copy of the order where it shows the order date,? ? the date of refund and the amount, as well as the cause for the refund.? ? Thank you so much, ? Have a great day! ? The Woodlands Flowers Too?

January 2018 rent was paid after the 3rd of the month by Mr. and Mrs. [redacted] [redacted], regardless of any personal circumstances as indicated on [redacted] letter, we are in compliance of Paragraph 6 “Rent and Charges”.  Notice to Vacate for Non-Payment of Rent...

letters are distributed to all residents that are noncompliance with Paragraph 6, monthly rent is due on or before the 3rd of the month. Somerset Apartments current policies requires that any residents reaching their upcoming renewals to be notified with in 60days of their ending current contract to allow ample enough time for a new lease contract to be initiated, or a 60day intent to vacate submitted as required on Paragraph 3 “Lease Term”.  Numerous renewal notifications will be distributed to residents that have not submitted an intent to vacate in efforts of having a new renewal initiated.  Somerset is also on a Rainmaker LRO optimization program that determines availability and demand at the unit type level, resulting in optimal pricing for both new leases and renewals. Rental rates change daily under the LRO program. In regards to pest control, pest control service is provided weekly.  It is the resident’s responsibility to contact the office to be added for service when needed.  On January 10, 2018 unit 1305 was scheduled for a bed bug inspection due to complaints received from neighbors, upon confirmation of bedbugs present Mrs. [redacted] signed a Bed Bug Treatment and acknowledge the fees included for treatment. Treatment was scheduled January 12, 2018, Mrs. [redacted] refused to comply with bed treatment preparations, and declined treatment. Please advise if any further information is needed. Somerset Management,