Somerset [redacted] can only say that to our knowledge the oil consumption (ounces in 2,miles)falls within the limits of usage per [redacted] guidelines.We cannot explain any condition that may have occurred and we did not experience.We again suggest that Mr [redacted] should address this matter directly with [redacted] at the phone number previously supplied to him by us.Best regards, [redacted] rSomerset [redacted] Tell us why here
I am sorry that the customer was mistreated at the Newport dealership.The customer was directed to another dealership that is less than miles from her home.We have chosen not to service her vehicles based on the tone of the conversations with her
Good morning,Somerset [redacted] performed an oil consumption test as per thedirective from [redacted] Mr [redacted] 's car performed as per the manufacturers specifications.Mr [redacted] should address his concerns to [redacted] directly at 1-800- [redacted] 3.The Revdex.com has listed in your complaint background that the purchase date is 10/26/15,this [redacted] was purchased by Mr [redacted] in 2012.Best regards, [redacted] rSomerset [redacted] Tell us why here
This customer was sent a free coupon by us and has acknowledged that he saw and read the fine print.He received the discount that he was offered.Thank you, [redacted]
Even with their admission that rotors were replaced twice, I feel that even after their comments the rotors should still be their responsibility, warranty/guarantee on their service and parts, it should not have anything to do with car warranty, it is faulty equipment and they should honor their work or parts, if it was done once then the second time, they (I say they) now should contact corporate or their parts distributor to find out why their work is continually coming back to them, and still replace my rotors without cost to meEven the Lemon law states if it returned three times, it is considered a lemon on the parts issueI repeat, all I ask is they replace the rotors they replaced two times already and do it at their cost and time The service manager (***) even told me when I asked him "do you guarantee your work" he responded with a "yes" So where is it on this issue? Wilbert [redacted] Regards, [redacted] ***
I would like to personally apologize for the inappropriate behavior of ***.He has been reprimanded for his actions and will be undergoing retraining.Your first oil change is of course at no charge to you, simply make an appointment with our service department when your vehicle is due for service[redacted] not only was wrong to call you, but no salesperson in my employ has the authority to take away anything that was promised.Again I am sorry that this happened.Thank you for calling this to my attention and thank you for your business[redacted] Somerset CJDR
As stated previously we do warranty our parts under the guidelines of the vehicle warranty and have done so twice for the customer with one time being outside the months as a good will repairWe feel that we have upheld our responsibility and followed the proper guidelines regarding this concernI have attached the list of what is covered under the 12/warranty which was found in the *** Warranty manual
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
The response the business is just an outright lie at this pointThey refused to service my vehicle through the *** customer assist department before even seeing me or hearing from meIt had absolutely nothing to do with the tone if my voice and I was already a customer thereAt this point they are fabricating stories and are completely and utterly unprofessionalI am being discriminated against for absolutely no reasonThey refused to service my vehicle based on another dealerships one sided account and it's unfair to expect me to drive miles from home when they are less than mile from my homeThis is absolute nonsense and the service manager needs to be replaced by someone competent and not abusive to customersI will be contacting the media and an attorneyThank you
Regards,
*** ***
Their product and their work (twice) is and was of poor quality and inferior workThere comment "good will repair" is rubbish their work and their product should be covered especially if it has been done by them TWICEI believe they have not upheld to their Guarantee/Warranty on this matterIf I sold something to someone and they keep bringing it back (for the same problem) I would honor their request and fulfill my obligations on this workmanship and product replacementThey can use all the " under the guidelines of the vehicle warranty" they want, the bottom line is they do not Honor, Warranty, or Guarantee their workUsing some of their wordsThey feel that they have upheld their responsibility and followed the proper guidelines regarding this concernThe same problem exists and they are now backing out of it because they can not fix it.
Regards,
*** ***
We were contacted by *** and asked if we would service this ***.When we asked *** why they were calling us rather than the *** dealer in Newport RI where she purchased the car, we were told that she had an ongoing dispute with that dealer.We declined, not wanting to be put in the middle
of aa existing dispute The customer was notified by *** of our response.She attempted to make an appointment with us and was reminded of what she was told by ***.She later made an appointment with us without telling us her name and we performed an oil service on her vehicle.When she came to pickup her vehicle, and we realized whose car it was, she was reminded that we would not be servicing her vehicle again.She then became abusive to our service people We will not work on her vehicle
Somerset Jeep is a sales and service facility, we serviced this vehicle until 2011.If the customer wants to talk to *** about this problem, they should becontacting customer service at *** headquarters.Seven years after their purchase there is nothing that any Jeep dealer can do except to repair the car and to charge the customer for the repair.Their factory warrantee expired long ago, and if they feel the car is unsafe, it is only logical that they have it repaired at the shop of their choosing.*** ***Somerset CJDRTell us why here
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not
satisfy or resolve my issues and/or concerns in reference to complaint # ***.
It was not a coupon, it was a Holiday Gift Certificate for $to parts and service. It clearly states it as such
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
To whom it may concern, the service manager at Somerset *** had no right to refuse me as a customer at the Somerset service center because I was already an existing customer of that particular service center prior to even purchasing the new vehicle I have recently been refused service forI have been a customer there without issue since approximatelyWhat he was not aware of when the customer assist department reached our to him to introduce me as a new customer was the fact that I was already an existing customer of somerset *** service centerI owned a *** *** *** that I had serviced there before with no problems everCustomer assist reached out on my behalf to ensure I would be treated well after a negative experience at the newport dealership to which somerset *** service manager advised them they were "full" and could not accommodate any additional new customers at this timePlease see attached the email from customer assist (corporate *** office)*** *** told them this was the reason for not being able to service my vehicle, which sounded absolutely absurd that a service department was so full they couldn't be introduced to a new customerHowever, because I had already scheduled an appointment for a gas odor at my local *** service center in somerset, at which time they offered many appointment times and had plenty of availability to schedule my serviceI did not see this was going to be an issue since I had been a customer of my local *** service center for yearsI provided all of my information at this time of scheduling including my name and telephone number, and even received a confirmation call for the appointmentReporting that I made an appointment and didn't provide my name is a blatant lie*** ***, service manager of somerset *** service center (with witnesses present) clearly stated the only reason they told corporate "they could not accommodate a new customer"-per customer assist...was that I was not welcomed there specifically was because of what I went through in newport (which had nothing to do with somerset) and that "I don't buy my *** from somerset so why should they service me"-per *** ***I was NEVER abusive to staff or anything less than professionalI even proceeded to book my first oil change there after my visit for the gas odor check up BECAUSE I had a pleasant experience with the front counter service staffThe issue only began when after the completion of my oil change *** *** came out while I was completing my service and in a hostile and threatening manner interjected himself into the conversation between myself and *** *** as he was checking on a service package customer assist had added to my account*** was incredibly rude and aggressive and unprofessionalHe would not provide me with any legitimate reason or rationale for telling customer assist they couldn't take on any new customers and came right out and said "we don't want an I satisfied customer from another dealership because you'll mess up our surveys and you didn't buy from us so why should we service your vehicleAnd we talked to the dealer in newport and we don't want you hereWe are independent and corporate doesn't tell us what to do and neither do youAnd that is coming straight from the owner so I don't know what to tell youI guess you'll have to find somewhere else to go." After explaining to him that I had already been a customer of that service location he said he would speak to the owner and then let me knowI never heard back from him until the following week I received an email from a "fake" email address (see attached)When I wrote him an email to what I believed to be the actual and authentic email exchange I received the following email and later a threatening voice message (also attached)This kind of discriminatory treatment with no legitimate basis is unprofessional and repulsiveI will never allow someone in any position to disprespect me and be so hostile towards me because it is absolutely reprehensible and should not be tolerated or allowedJust because an auto dealer is independently owned does not give them the right to abuse customers who have spent 43k and have been mistreated by another dealer already! I have been through enough and intentionally went elsewhere so I didn't have to be exposed to the same abuse I have already enduredThere were only *** service centers within reasonable distance to my home and to my place of employmentNow I have to drive minutes out of the way just to maintain my vehicle or have my warranty and service packages honoredThat is a huge inconvenience and as a single female I now have no reputable service center where I feel comfortable or safe walking in anywhere near my home or workThis is inexcusableI have also included a screenshot from the finance manager of the newport dealerships text to me showing a small sample of how I was treated there and why I was not willing to ever step foot in that establishment ever againI had no other place to go except somerset where I grew up and happens to be my hometownThey should have been professional same as every other time I've gone there in the pastThis is absolutely unprofessional and unacceptablePlease let me know if you would like more documentation regarding this matter, including the use of fake emails and continued mistreatment. Kind regards, *** ***
Regards,
*** ***
Mr*** came in on 6/29/with miles on his vehicle VIN# *** with the complaint that the vehicle shakes when braking at 40+mph, Mr*** was informed that the condition is due to warped brake rotors but the warranty on brake pads and rotors is for the first months or
12,miles whichever comes first from the date of purchase because they are consider wear items which is clearly stated in the customers warranty information bookletMr*** did have similar concerns previously which were taken care of under the provisions of the warranty, on 9/4/with miles the rear brake rotors were replaced at no charge then on 3/28/at miles the front brake rotors were replaced at no charge even though the in service date of the vehicle is 1/24/and the repair was done outside of the month warranty by months as a goodwill gestureThe vehicle still has its basic year 36,mile warranty which will expire on 1/24/2016 and the year 100,mile powertrain warranty which will expire on 1/24/If you have any further questions or require any documentation to support my claims please feel free to contact us
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***
my jeep has not had any problems and has had no work done on it! my complaint is about the faulty trac bar or whatever they replaced in not about the service they providedIt is not safe and it is dangerousIve done some research about the death wobble and it is in all jeeps, but noticed recalls on and for the death wobbleWhats the matter with I also read have faulty airbags and have a recall but I've never received onewhy is that! like I said this is a dangerous wobble that can cause jeep owners to lose control and crashWas also told when I bought the jeep in that it was under bumper to bumper warranty! That was a lie too! They need to acknowledge that this trac bar that *** is placing in these jeeps are faulty equipment! Ive owned wheel drive vehicles before and have NEVER HAD A DEATH WOBBLE! something NOTHING NEEDS TO BE DONE!!
Mr *** purchased his Jeep from us in 2008.A steering damper was replaced under warrantee in at no charge.The last time the Jeep was at Somerset for service was June 22, at miles.The steering assembly on any car is composed of many wear items and this Jeep is long out of
warrantee.I have no idea what kind of service has been done to this Jeep since 2011.Somerset has no control over what components are covered by warrantee or recall.I would suggest that Mr*** should be contacting *** customer relations on this matter because it is beyond the scope of any dealer to authorize any repair beyond the manufacturers warrantee.Thank you,*** ***Somerset CJDRTell us why here
Spoke to *** and in order to remedy customers complaint we have agreed to give customer back dollars*** was satisfied with this and will be picking up check next week from myself.*** ***general manager
Even with their admission that rotors were replaced twice, I feel that even after their comments the rotors should still be their responsibility, warranty/guarantee on their service and parts, it should not have anything to do with car warranty, it is faulty equipment and they should honor their work or parts, if it was done once then the second time, they (I say they) now should contact corporate or their parts distributor to find out why their work is continually coming back to them, and still replace my rotors without cost to me. Even the Lemon law states if it returned three times, it is considered a lemon on the parts issue. I repeat, all I ask is they replace the rotors they replaced two times already and do it at their cost and time. The service manager ([redacted]) even told me when I asked him "do you guarantee your work" he responded with a "yes". So where is it on this issue? Wilbert [redacted]
Regards,
[redacted]
We have contacted FCA on Mr [redacted]'s behalf and we forwarded a copy of that email to Mr [redacted]. Somerset immediately acted on Mr [redacted]'s concerns and we will continue to follow upon that process.Best regards, [redacted]Somerset Chrysler Jeep Dodge Ram
Somerset [redacted] can only say that to our knowledge the oil consumption (ounces in 2,miles)falls within the limits of usage per [redacted] guidelines.We cannot explain any condition that may have occurred and we did not experience.We again suggest that Mr [redacted] should address this matter directly with [redacted] at the phone number previously supplied to him by us.Best regards, [redacted] rSomerset [redacted] Tell us why here
I am sorry that the customer was mistreated at the Newport dealership.The customer was directed to another dealership that is less than miles from her home.We have chosen not to service her vehicles based on the tone of the conversations with her
Good morning,Somerset [redacted] performed an oil consumption test as per thedirective from [redacted] Mr [redacted] 's car performed as per the manufacturers specifications.Mr [redacted] should address his concerns to [redacted] directly at 1-800- [redacted] 3.The Revdex.com has listed in your complaint background that the purchase date is 10/26/15,this [redacted] was purchased by Mr [redacted] in 2012.Best regards, [redacted] rSomerset [redacted] Tell us why here
This customer was sent a free coupon by us and has acknowledged that he saw and read the fine print.He received the discount that he was offered.Thank you, [redacted]
Even with their admission that rotors were replaced twice, I feel that even after their comments the rotors should still be their responsibility, warranty/guarantee on their service and parts, it should not have anything to do with car warranty, it is faulty equipment and they should honor their work or parts, if it was done once then the second time, they (I say they) now should contact corporate or their parts distributor to find out why their work is continually coming back to them, and still replace my rotors without cost to meEven the Lemon law states if it returned three times, it is considered a lemon on the parts issueI repeat, all I ask is they replace the rotors they replaced two times already and do it at their cost and time The service manager (***) even told me when I asked him "do you guarantee your work" he responded with a "yes" So where is it on this issue? Wilbert [redacted] Regards, [redacted] ***
I would like to personally apologize for the inappropriate behavior of ***.He has been reprimanded for his actions and will be undergoing retraining.Your first oil change is of course at no charge to you, simply make an appointment with our service department when your vehicle is due for service[redacted] not only was wrong to call you, but no salesperson in my employ has the authority to take away anything that was promised.Again I am sorry that this happened.Thank you for calling this to my attention and thank you for your business[redacted] Somerset CJDR
As stated previously we do warranty our parts under the guidelines of the vehicle warranty and have done so twice for the customer with one time being outside the months as a good will repairWe feel that we have upheld our responsibility and followed the proper guidelines regarding this concernI have attached the list of what is covered under the 12/warranty which was found in the *** Warranty manual
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
The response the business is just an outright lie at this pointThey refused to service my vehicle through the *** customer assist department before even seeing me or hearing from meIt had absolutely nothing to do with the tone if my voice and I was already a customer thereAt this point they are fabricating stories and are completely and utterly unprofessionalI am being discriminated against for absolutely no reasonThey refused to service my vehicle based on another dealerships one sided account and it's unfair to expect me to drive miles from home when they are less than mile from my homeThis is absolute nonsense and the service manager needs to be replaced by someone competent and not abusive to customersI will be contacting the media and an attorneyThank you
Regards,
*** ***
Their product and their work (twice) is and was of poor quality and inferior workThere comment "good will repair" is rubbish their work and their product should be covered especially if it has been done by them TWICEI believe they have not upheld to their Guarantee/Warranty on this matterIf I sold something to someone and they keep bringing it back (for the same problem) I would honor their request and fulfill my obligations on this workmanship and product replacementThey can use all the " under the guidelines of the vehicle warranty" they want, the bottom line is they do not Honor, Warranty, or Guarantee their workUsing some of their wordsThey feel that they have upheld their responsibility and followed the proper guidelines regarding this concernThe same problem exists and they are now backing out of it because they can not fix it.
Regards,
*** ***
We were contacted by *** and asked if we would service this ***.When we asked *** why they were calling us rather than the *** dealer in Newport RI where she purchased the car, we were told that she had an ongoing dispute with that dealer.We declined, not wanting to be put in the middle
of aa existing dispute The customer was notified by *** of our response.She attempted to make an appointment with us and was reminded of what she was told by ***.She later made an appointment with us without telling us her name and we performed an oil service on her vehicle.When she came to pickup her vehicle, and we realized whose car it was, she was reminded that we would not be servicing her vehicle again.She then became abusive to our service people We will not work on her vehicle
Somerset Jeep is a sales and service facility, we serviced this vehicle until 2011.If the customer wants to talk to *** about this problem, they should becontacting customer service at *** headquarters.Seven years after their purchase there is nothing that any Jeep dealer can do except to repair the car and to charge the customer for the repair.Their factory warrantee expired long ago, and if they feel the car is unsafe, it is only logical that they have it repaired at the shop of their choosing.*** ***Somerset CJDRTell us why here
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not
satisfy or resolve my issues and/or concerns in reference to complaint # ***.
It was not a coupon, it was a Holiday Gift Certificate for $to parts and service. It clearly states it as such
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
To whom it may concern, the service manager at Somerset *** had no right to refuse me as a customer at the Somerset service center because I was already an existing customer of that particular service center prior to even purchasing the new vehicle I have recently been refused service forI have been a customer there without issue since approximatelyWhat he was not aware of when the customer assist department reached our to him to introduce me as a new customer was the fact that I was already an existing customer of somerset *** service centerI owned a *** *** *** that I had serviced there before with no problems everCustomer assist reached out on my behalf to ensure I would be treated well after a negative experience at the newport dealership to which somerset *** service manager advised them they were "full" and could not accommodate any additional new customers at this timePlease see attached the email from customer assist (corporate *** office)*** *** told them this was the reason for not being able to service my vehicle, which sounded absolutely absurd that a service department was so full they couldn't be introduced to a new customerHowever, because I had already scheduled an appointment for a gas odor at my local *** service center in somerset, at which time they offered many appointment times and had plenty of availability to schedule my serviceI did not see this was going to be an issue since I had been a customer of my local *** service center for yearsI provided all of my information at this time of scheduling including my name and telephone number, and even received a confirmation call for the appointmentReporting that I made an appointment and didn't provide my name is a blatant lie*** ***, service manager of somerset *** service center (with witnesses present) clearly stated the only reason they told corporate "they could not accommodate a new customer"-per customer assist...was that I was not welcomed there specifically was because of what I went through in newport (which had nothing to do with somerset) and that "I don't buy my *** from somerset so why should they service me"-per *** ***I was NEVER abusive to staff or anything less than professionalI even proceeded to book my first oil change there after my visit for the gas odor check up BECAUSE I had a pleasant experience with the front counter service staffThe issue only began when after the completion of my oil change *** *** came out while I was completing my service and in a hostile and threatening manner interjected himself into the conversation between myself and *** *** as he was checking on a service package customer assist had added to my account*** was incredibly rude and aggressive and unprofessionalHe would not provide me with any legitimate reason or rationale for telling customer assist they couldn't take on any new customers and came right out and said "we don't want an I satisfied customer from another dealership because you'll mess up our surveys and you didn't buy from us so why should we service your vehicleAnd we talked to the dealer in newport and we don't want you hereWe are independent and corporate doesn't tell us what to do and neither do youAnd that is coming straight from the owner so I don't know what to tell youI guess you'll have to find somewhere else to go." After explaining to him that I had already been a customer of that service location he said he would speak to the owner and then let me knowI never heard back from him until the following week I received an email from a "fake" email address (see attached)When I wrote him an email to what I believed to be the actual and authentic email exchange I received the following email and later a threatening voice message (also attached)This kind of discriminatory treatment with no legitimate basis is unprofessional and repulsiveI will never allow someone in any position to disprespect me and be so hostile towards me because it is absolutely reprehensible and should not be tolerated or allowedJust because an auto dealer is independently owned does not give them the right to abuse customers who have spent 43k and have been mistreated by another dealer already! I have been through enough and intentionally went elsewhere so I didn't have to be exposed to the same abuse I have already enduredThere were only *** service centers within reasonable distance to my home and to my place of employmentNow I have to drive minutes out of the way just to maintain my vehicle or have my warranty and service packages honoredThat is a huge inconvenience and as a single female I now have no reputable service center where I feel comfortable or safe walking in anywhere near my home or workThis is inexcusableI have also included a screenshot from the finance manager of the newport dealerships text to me showing a small sample of how I was treated there and why I was not willing to ever step foot in that establishment ever againI had no other place to go except somerset where I grew up and happens to be my hometownThey should have been professional same as every other time I've gone there in the pastThis is absolutely unprofessional and unacceptablePlease let me know if you would like more documentation regarding this matter, including the use of fake emails and continued mistreatment. Kind regards, *** ***
Regards,
*** ***
Mr*** came in on 6/29/with miles on his vehicle VIN# *** with the complaint that the vehicle shakes when braking at 40+mph, Mr*** was informed that the condition is due to warped brake rotors but the warranty on brake pads and rotors is for the first months or
12,miles whichever comes first from the date of purchase because they are consider wear items which is clearly stated in the customers warranty information bookletMr*** did have similar concerns previously which were taken care of under the provisions of the warranty, on 9/4/with miles the rear brake rotors were replaced at no charge then on 3/28/at miles the front brake rotors were replaced at no charge even though the in service date of the vehicle is 1/24/and the repair was done outside of the month warranty by months as a goodwill gestureThe vehicle still has its basic year 36,mile warranty which will expire on 1/24/2016 and the year 100,mile powertrain warranty which will expire on 1/24/If you have any further questions or require any documentation to support my claims please feel free to contact us
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***
my jeep has not had any problems and has had no work done on it! my complaint is about the faulty trac bar or whatever they replaced in not about the service they providedIt is not safe and it is dangerousIve done some research about the death wobble and it is in all jeeps, but noticed recalls on and for the death wobbleWhats the matter with I also read have faulty airbags and have a recall but I've never received onewhy is that! like I said this is a dangerous wobble that can cause jeep owners to lose control and crashWas also told when I bought the jeep in that it was under bumper to bumper warranty! That was a lie too! They need to acknowledge that this trac bar that *** is placing in these jeeps are faulty equipment! Ive owned wheel drive vehicles before and have NEVER HAD A DEATH WOBBLE! something NOTHING NEEDS TO BE DONE!!
Mr *** purchased his Jeep from us in 2008.A steering damper was replaced under warrantee in at no charge.The last time the Jeep was at Somerset for service was June 22, at miles.The steering assembly on any car is composed of many wear items and this Jeep is long out of
warrantee.I have no idea what kind of service has been done to this Jeep since 2011.Somerset has no control over what components are covered by warrantee or recall.I would suggest that Mr*** should be contacting *** customer relations on this matter because it is beyond the scope of any dealer to authorize any repair beyond the manufacturers warrantee.Thank you,*** ***Somerset CJDRTell us why here
Spoke to *** and in order to remedy customers complaint we have agreed to give customer back dollars*** was satisfied with this and will be picking up check next week from myself.*** ***general manager
Even with their admission that rotors were replaced twice, I feel that even after their comments the rotors should still be their responsibility, warranty/guarantee on their service and parts, it should not have anything to do with car warranty, it is faulty equipment and they should honor their work or parts, if it was done once then the second time, they (I say they) now should contact corporate or their parts distributor to find out why their work is continually coming back to them, and still replace my rotors without cost to me. Even the Lemon law states if it returned three times, it is considered a lemon on the parts issue. I repeat, all I ask is they replace the rotors they replaced two times already and do it at their cost and time. The service manager ([redacted]) even told me when I asked him "do you guarantee your work" he responded with a "yes". So where is it on this issue? Wilbert [redacted]
Regards,
[redacted]
We have contacted FCA on Mr [redacted]'s behalf and we forwarded a copy of that email to Mr [redacted]. Somerset immediately acted on Mr [redacted]'s concerns and we will continue to follow upon that process.Best regards, [redacted]Somerset Chrysler Jeep Dodge Ram