Sona Dermatology And MedSpa Reviews (%countItem)
Sona Dermatology And MedSpa Rating
Address: 628 Green Valley Rd STE 408, Greensboro, North Carolina, United States, 27408-7790
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+1 (980) 321-9011 |
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www.sonamedspa.com
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My husband purchased $1400 worth of cool sculpting from Sona Med Spa as a gift (it was also part of a special they were having). When I went in for a consultation and discussed my problem area and why I felt like there was a problem (there's a fatty build up on my right outside thigh that I think is from a childhood incident but I'm not for sure) the woman I met with recommended a different procedure (Venus Laser Tx). I accepted her recommendation stating that she's the expert. I went in for treatments and the first couple people I had doing the treatment seemed confused by the spot, which size probe to use, which cased me to experience burns and one time scratches (that I have pictures of). From the reading they say you can start to see reviews after the first few treatments. I called after the 5th treatment (of my 8) expressing concern that it wasn't working and perhaps switching to try something else. The person on the phone said she'd document my concerns but to trust the process, so I did (trusting their expertise again). I am now about 3 months post and have had no changes. I called again to express concern and went back in for another consultation where pictures and acknowledgement that the problem areas is still there. I as told the manager would come in the room while I was there and she did not. I was told she would review the pre and post pics and then reach out and she has not. At the consultation last week she said she didn't think I did the right treatment and they "never know" what will happen (which was not told to me in the beginning). She also recommended a massage therapist saying a deep tissue massage would take care of it and that's what I should do (so another treatment that's $60 per treatment---if they felt that's what was needed they should have told me that when I initially went in and not have taken my $1400.
This was resolved at the center level in June. Thank you.
Kate ***
*** – North Carolina Sona Dermatology & MedSpa *** P:
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and I accept it.
Upon arrival to the establishment for a scheduled treatment the building doors were locked. I called the office and was told they were cancelling my appointment.
This complaint is very unfair and inaccurate. The Client arrived for her Saturday appointment much later than her scheduled appointment time. The office building automatically locks the main entrance door at noon on Saturdays, however, we can remotely open the door as we do for every Client who has an appointment scheduled after noon. As the Client had not arrived on time, we took the time to even call the Client to determine her status and left her a voicemail with instruction how to enter the building. When she eventually called the center upon arrival, we provided instruction how to enter the building but advised her we would need to reschedule her appointment given there would be insufficient time to complete her procedure. The main entrance door being locked had nothing to do with why her appointment needed to be rescheduled, it was only due to her very late arrival.
Further, this Client has only paid for 25% of the services that she purchased. So any refund requested would be in light of services delivered compared to what has been paid.
Lastly, we have reached out repeatedly to the Client before the complaint was received and several times since. The Client has chosen to not return our calls.
We ask the Revdex.com to please encourage the Client to reach out to us so that we may bring this matter to closure.
I am rejecting this response because:Inaccurate? I have screen shots showing times on my telephone that I attempted to call the business for assistance for entry. All I wanted to do was to gain access to the building to have my service performed. My appointment time was 1;40. As you can see by the times on the screen shots the time I called requesting was prior to the 10 minute late policy. Please know that this is not a made up policy of mine, this is the company's policy one which both their receptionist and sales representative confirmed to me when they was telling me that they were cancelling my appointment. Had ANYONE at this place of business bothered to tell me how to get into the building I would not of been late! It is literally that simple. I would think how to access the building on weekends would be standard information given out to clients whenever a weekend appointment was made. No, no such explanation was given to me. When I arrived for my appointment I found the building doors were locked since there were construction equipment parked by the doors I thought that perhaps the doors were locked for safety reasons. I attempted to walk around the building to gain access from another set of doors. It was then I learned that all the doors were locked. Once I came to that realization I called the business directly. I did not miss my appointment I was present at the building. I was not late, I was on time, the business did not offer me the courtesy of telling me how to get in the building. Is that a fault of mine? No! With that being said all of this occurred prior to 1:50pm. I also have screen shots of the voicemail transcripts proving that the company attempted to cancel my appointment which occurred (as I was calling them) trying to get into the building. With their cancellation policy being a 10 minute window they should of fulfilled their obligation to provide services.
I have attempted to contact the business directly and I have left messages for someone by the name of Cassidy B. I work in hospital treating patients. I will cannot answer phone calls when I am work. I do not consider 2 voicemails as being "repeatedly" particularly in light of the fact that I returned their call. At this point in time I have no intention to communicate directly with this business. I do not wish to be one of their clients not do I wish to hear their bogus excuses of how I am at fault when I am not.
This staff, and by extension this business, did not fulfilled their part of the agreement and render services. To not take accountability for their actions only adds insult to injury. Knowing now that they close at 2pm on Saturday a mere 20 minutes after my appointment it begs to ask the question whether they ever had an intention to fulfill my service in the first place? I find this all very convenient. Did the staff leave early? Is that they why they cancelled my appointment? Whatever their rationalization for what occurred that day does not matter. I will NOT be going back. It is ironic that their own website refers to themselves as "exceptional patient-centric care"when all I received from them were far from it.
I ask the Revdex.com not to allow this business to continue to treat people in such a fashion.
I received laser hair removal treatment on my chest from Sona Med Spa and attended (7) sessions, in which Sona Med Spa professionals said my type of hair located in my problem area was a perfect candidate for laser hair removal. Upon my finished treatment (8 week period after) I was concerned that more than 85% of my hair was grown back. One of the nurses was very rude and told me it was all in my head and that I was "crazy" that no dark hair was left. I explained that I didn't understand and I repeatedly mentioned to the nurses I wasn't seeing results or loss of hair within that area. The Sona nurses gave me a blank stare and said "What do you want me to do about it?" in a very rude fashion. This caused me to become very upset with tears rolling down my face in that I just spent over $600 in a treatment that I saw zero results from. This nurse began to yell at me and make me feel very sorry for myself and belittled my knowledge on 'what I signed up for'. I kept asking the nurse to give me more information since I truly did not understand why the treatment didn't work for me at all, when the spa guaranteed 85% of hair reduction. I was further chased to the front desk where I was still crying and the nurse continued to yell at me to get out of their office. They were not willing to work with me on a price reduction or partial refund for the service. The other nurses also told me the hair may have changed colors during my sessions and the lasers would not pick it up, therefore not be treatable (any laser specialist will tell you that is not true). You would think a trained practitioner would analyze the hair each visit to ensure maximum results and essentially quit the treatment if it was not working for the patient..... my chart also stated that I was not seeing the desired results after each visit per (8) weeks. I called Sona Med Spa Corporate office where nothing was done to remedy the aftermath of my last visit gone horribly wrong. I also called *** to dispute the service charge to my card because I didn't feel like I got what I paid for (Sona basically told me tough luck). *** went in the favor of the spa.....The manager (Marcia) at Sona hardly ever returned my calls or emails to try and talk about the situation which made me feel even less valuable as a customer. Overall I spent right at $1600 with services at Sona Med Spa in Greensboro.
We have been in contact with the client and have resolved the issue.