Sonic Drive In

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The [redacted] Energy supervisor did indeed meet me at my house He did not show me the video He viewed the video and told me that he saw that my curb and driveway apron were in worse condition than they had been when the video was taken, but that they would no take responsibility for the damage I was NOT shown the video I would like my curb and driveway apron repaired/replaced due to the damage Regards, [redacted]

Re: Letter dated 5/11/2016ID No [redacted] To Whom it Concerns:With respect to the customer's complaint, we apologized to her and refunded her money when she brought the error to our attention at the time of her purchaseWe had just placed new menus and some new products, including the iced coffee with flavor shotsWe had also recently decreased the price of regular coffeeUnfortunately, these changes were not made in the POS systemIt was a mistake that was corrected immediately.Please contact me should you have any further questions or concerns.Thank you,Connie S [redacted] ###-###-####

Dear [redacted] :I am sending this letter in response to a letter I received regarding complaint ID [redacted] I would like to dispute this complaint due to several inaccuracies.I did speak with Mr [redacted] regarding his concernsFollowing my conversation with Mr [redacted] I fully investigated the issueI spoke with car hop and reviewed their transactions for the day in detailThe car hop ended the day with $in tips and did not have the $in questionThe car hop has worked for our franchise for years and has had an exceptional recordOccasionally we have customers drive off without their change or credit card and our policy is to save their money/credit card with their receipt so they may return at a later time to pick it upAfter I investigated the situation I informed Mr [redacted] of my findings and offered to personally reimburse himI offered to meet him on Sunday and Mr [redacted] agreed to meeting SundayMr [redacted] did not give me any indication that there was an issue with the agreed upon time/dateAfter our conversation I was under the impression that the situation had been taken care ofMr [redacted] did not show up to collect his moneyHe has my contact information and is able to contact me at any timeI have not received any additional information regarding this complaint since I received this letter.We are in the service industry and understand how important honesty is in our businessWe appreciate our customers and strive to provide them with the best customer service possibleI can assure you that I fully investigated this situation and did not find any reason to believe there was any dishonesty.I am more than happy to discuss this issue further with you or Mr***.Sincerely, [redacted] Sent from my iPhone

Mr [redacted] It is my understanding that you had a subpar experience at our restaurant, September 24th of this yearWe host many corn dog events throughout the year, and these tend to be our busiest daysI can assure you that your corn dog was not purposefully sold to you at an unacceptable level, but I can see how this would upset youWe do apologize for your trouble that evening and any inconvenience you may have experienced in resolving this complaintMr [redacted] , I'm sure we can resolve this issueWe are willing to provide a full refund of the purchase amount of $5.39, and wold also like to offer you a Be My Guest Card in the hopes that you give our business another chanceWe want you to know we value all of our customers, and we hope this will resolve any problems from the evening of 9/24/Sincerely, Richard G [redacted] ***Assistant General Manager

To whom it may concern:in reference to a complaint on 9-27-# ***I ( Lisa F*- general manager) spoke to this customer on 9-27-at 3:pmshe contacted via *** and I asked for her phone number so I could call her as I dont go thru *** with customersI issued her a
$sonic gift card, she came and got that card on 9-28-I also contacted our food vender about the issue with the syrup as they come already sealed to us.sincerly, Lisa F* sonic drive in portales ,nm ###-###-####10-13-

I have tried to call *** to take care of any issues she has with her computer and see the state it is currently in I have left a message for her but have yet to hear back from herIs there any way we could have you try to get in contact with her again and let her know we are trying to get a
better idea of the state her computer is at this time?
Thanks,
***

Dear Representative of Cincinnati's Revdex.com,KS Energy Services' claims department is in receipt of this concern, ID Number ***, and attempted phone contact todayWe left a voice mail message requesting she call back so that we may further discuss her concernIn the interim we forwarded her the attached letter and Property Damage Questionnaire to learn more about her concern, gather more information, and provide her an opportunity to supply documentation to support her positionWe look forward to discussing this matter further with her.If you have any questions, please feel free to contact me.Sincerely,Beau K.Claims RepresentativeKS Energy Services, LLC*** ** *** *** *** ** ***

I visited this sonic location while on break at my job on July 31, at 8:58PMI'm pregnant, and was craving a cheesey bacon pretzel dog! When I got my food, it looked horrible (I do have pictures)Whole strips of bacon had been placed on top of the hot dog, and no onionsI didn't open my food until I had made it back to work, and by then I didn't have time to return itFrom the attitude of my carhop, I wasn't sure I would have wanted to have them remake my food regardlessI should have known better than to choose this particular location, seeing as they have never had a passing health inspection posted when I visitI have already reached out to the sonic corporation, but I have not been contacted from over a week ago

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I did not receive a phone call or a voice mail message today from anyone at KS Energy, as they stated Furthermore, I did not receive an email with any claim information My contact number is ###-###-#### and my email is ***I look forward to having someone contact me
Regards,
*** ***

Ms*** took the word from an employee not the owner on when her refund check would be hereMr*** told me he had ask his accountant to cut Ms*** her checkHowever when he told us when it would be ready, Ms*** was called and told her her check would be here on the 15thShe
came in and pick up her check and said Thank You and leftTypically the account issues checks once a month. I then sent her this email to let her know that during this time I had not charged her the monthly tuition until she got her checkBut when I did it was declinedWhen Ms*** came and spoke with us on the 31st of August, she took her cancellation form with her and did not give it to us due to waiting on the 11th which was told to herOn the 11th she filled this complaint immeadeatly. Her husband sent an email as well to cancel and I told him I would take care of it without their formMr*** did come by and pay their tuition by check on the 17th I believe of SeptemberThis was actually all a complete misunderstanding over an email due to some students misbehaving in a cheer class and the coach not wanting them to be hurt, so she stopped class that eveningShe sent every parent an email and explained why she did thisMs*** has received her refund and been resolved and dropped from our program and this case should be closedMs*** is a very friendly lady and I hate this happened and it went to this extremeIn years of business Mr*** said he has never had a complaint filed and felt this could have been handled differentlyIf you feel you have any more questions, feel free to contact us at anytimeThank YouManagementRe: September TuitionFrom: *** ***Add to ContactsSent: Wed, Sep, at 6:pmTo: ***@juergensgym.comCc: [email protected]
***,I
am sorry for the misunderstanding I wanted to proceed with the class
cancellation notification letter that was filled out 8/31/After Ms
Ronette spoke with Juergen, I was told the refund would be issued by
9/11/at the latest When this didn't happen, it was clear that our
business was not valued. There have been no changes to the account that should be on file. If you need a copy of of the cancellation form let me know and I will get a copy to you.Thanks!*** ***Sent from my iPadOn Sep 16, 2015, at 12:PM, ***@juergensgym.com wrote:Hi ***,
We
held off on charging your credit card for Septembers tuition until
Juergen issued you your refund checkHowever it is being declined for
$
for this monthWould you please call me at your convenience or stop by
the front desk and see me so we can take care of this now that
everything is back to normalI do appreciate your understanding and
help in this matter with me personally
Have a great Day!
*** Belmore
Office Manager
Juergen's Gymnastics
281-913-
***@juergensgym.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Re: ID Number ***Dear Ms***:The Sonic manager at the time of this alleged incident was Bradley J***He investigated this matter thoroughly and found no overages on the day in questionWe thought that he had responded to Ms***Unfortunately, MrJ*** died in a tragic car
accident, and that is why he had not responded to her further communications.Sincerely,Connie S*** Executive Assistant

Receive a vm from the business (Corrine) stating that they have resolved the complaint with the consumer

*** *** * ***Attachments4:PM (hours ago)to me Good afternoon ***, Thank you for following up with me regarding this complaintAfter reading this email, I again attempted to contact *** *** regarding her complaint, but I had to leave a messageI have attached photos of the phone call attempts for your reviewIt is our procedure to send a Property Damage Questionnaire and request documentation to support a complaint via USPSAs mentioned in our complaint response the questionnaire and request for supporting documentation was mailed to her September 4, I look forward to receiving the completed questionnaire, reviewing any documentation she will provide, and discussing her complaint further with her. If you should have any questions, please don’t hesitate to contact me. Sincerely, Beau K.Claims RepresentativeKS Energy Services, LLC*** ** *** *** *** ** ***Office: ###-###-####*** *** * ***4:PM (hours ago)to meGood afternoon ***, Thank you for following up with me regarding this complaintAfter reading this email, I again attempted to contact *** *** regarding her complaint, but I had to leave a messageI have attached photos of the phone call attempts for your reviewIt is our procedure to send a Property Damage Questionnaire and request documentation to support a complaint via USPSAs mentioned in our complaint response the questionnaire and request for supporting documentation was mailed to her September 4, I look forward to receiving the completed questionnaire, reviewing any documentation she will provide, and discussing her complaint further with her. If you should have any questions, please don’t hesitate to contact me. Sincerely, Beau KeckeisenClaims RepresentativeKS Energy Services, LLC*** ** *** *** *** ** ***Office: ###-###-####[email protected]

Per Business,His supervisor, *** supervisor, they took a video of the job before the work startedThe business and *** energy's supervisors met with the homeowner in July of this year to show them that the curb was already torn up before the business did their work

Re: Letter dated 5/11/2016ID No***To Whom it Concerns:With respect to the customer's complaint, we apologized to her and refunded her money when she brought the error to our attention at the time of her purchaseWe had just placed new menus and some new products, including the iced coffee
with flavor shotsWe had also recently decreased the price of regular coffeeUnfortunately, these changes were not made in the POS systemIt was a mistake that was corrected immediately.Please contact me should you have any further questions or concerns.Thank you,Connie S*** ###-###-####

? Re: ID Number ***Dear Ms***:The Sonic manager at the time of this alleged incident was Bradley J***He investigated this matter thoroughly and found no overages on the day in questionWe thought that he had responded to Ms***Unfortunately, MrJ*** died in a tragic car
accident, and that is why he had not responded to her further communications.Sincerely,Connie S*** Executive Assistant

Dear [redacted]:I am sending this letter in response to a letter I received regarding complaint ID [redacted]. I would like to dispute this complaint due to several inaccuracies.I did speak with Mr. [redacted] regarding his concerns. Following my conversation with Mr. [redacted] I fully investigated the...

issue. I spoke with car hop and reviewed their transactions for the day in detail. The car hop ended the day with $4.50 in tips and did not have the $10.00 in question. The car hop has worked for our franchise for 2 years and has had an exceptional record. Occasionally we have customers drive off without their change or credit card and our policy is to save their money/credit card with their receipt so they may return at a later time to pick it up. After I investigated the situation I informed Mr. [redacted] of my findings and offered to personally reimburse him. I offered to meet him on Sunday and Mr. [redacted] agreed to meeting Sunday. Mr. [redacted] did not give me any indication that there was an issue with the agreed upon time/date. After our conversation I was under the impression that the situation had been taken care of. Mr. [redacted] did not show up to collect his money. He has my contact information and is able to contact me at any time. I have not received any additional information regarding this complaint since I received this letter.We are in the service industry and understand how important honesty is in our business. We appreciate our customers and strive to provide them with the best customer service possible. I can assure you that I fully investigated this situation and did not find any reason to believe there was any dishonesty.I am more than happy to discuss this issue further with you or Mr. [redacted].Sincerely,[redacted]Sent from my iPhone

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
The [redacted] Energy supervisor did indeed meet me at my house.  He did not show me the video.  He viewed the video and told me that he saw that my curb and driveway apron were in worse condition than they had been when the video was taken, but that they would no take responsibility for the damage.  I was NOT shown the video.  I would like my curb and driveway apron repaired/replaced due to the damage.
Regards,
[redacted]

Re: Letter dated 5/11/2016ID No. [redacted]To Whom it Concerns:With respect to the customer's complaint, we apologized to her and refunded her money when she...

brought the error to our attention at the time of her purchase. We had just placed new menus and some new products, including the iced coffee with flavor shots. We had also recently decreased the price of regular coffee. Unfortunately, these changes were not made in the POS system. It was a mistake that was corrected immediately.Please contact me should you have any further questions or concerns.Thank you,Connie S[redacted] ###-###-####