[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12526123, and find that this resolution is satisfactory to me Regards, Chris [redacted]
Dear MsNeal, In response to Revdex.com Complaint ID 12564615, we have sent an email to apologize for the service and delivery problems that we have had with her recent Hanes.com order [redacted] We also apologized for this delay in response to her emails and phone callsDue to a recent systems conversion we have had systems problems resulting in this extremely high email and call volume We are diligently working to address these systems and service problemsWe have apologized for the delay in processing her return We show that a full refund credit for $was issued on December 28,to address her return and have also offered a complimentary Hanes.com item to apologize for these service problems We appreciate your bringing this problem to our attention and hope you will let us know if there is anything further we can do to assist with this complaint Sincerely, [redacted] Hanes Brands IncOffice of the President Office: [redacted] [redacted]
Dear MsNeal, In response to Revdex.com complaint ID on Hanes.com Order 413092184, Hanes sent an email to apologize for the problems with the delivery of her order We attempted to send out a replacement as requested, but did not have one style in the color Nude in stock so we have shipped two each in the colors Black and Toffee and have issued a full refund for $ We appreciate this opportunity to correct this mistake and want to apologize for this inconvenience Please let us know if there is anything further we can do to assist with this complaint Sincerely, Julie [redacted] Hanes Brands IncOffice of the President [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Number 1, I am on the do not call list and never gave Hanes my phone number, so they couldn't have called meThe only number I gave them was my fax machineNumber 2, Hanes kept playing games by emailThey should have asked for style information up front instead of repeatedly asking the sane questions I had already provided answers toI received the check, so this is resolved Regards, [redacted]
Dear Ms.Diaz,In response to Revdex.com Complaint ID # [redacted] , we attempted to contact [redacted] by phone without success and then sent him an email on 1/27/asking him to provide the total price of his purchase so that a refund could be processed immediately Mr [redacted] responded to our email that he is on a do not call list and cannot be reached by phoneHe said that if we send him a label to return then we can look up the retail price and then refund him On 1/28/16, we sent Mr [redacted] an electronic return label and an email again requesting the style being returned so that we could refund Mr [redacted] without waiting on the return We have not received the return or a response to that emailOn 2/5/16, the Hanes Retail Consumer Service department advised that Mr [redacted] had informed them that he is returning a Champion Polo Shirt that has a retail price of $ On Monday 2/8/ we are sending out a refund check for $that will be sent out through UPS for delivery on 2/9/so that he will not have to continue to wait for the return to arrive to receive the refund he requested as resolution to this complaint On 2/5/16, we sent an email to inform Mr [redacted] that the refund is being sent and to apologize to Mr [redacted] for the delay in response as we were waiting on his return Please accept our apologies for this delay in response to the Revdex.com Unfortunately, we did not receive the style or price information needed to resolve this complaint until 2/5/ Please let us know if we can provide further assistance with this complaint Sincerely, Julie [redacted] Hanes Brands Inc [redacted]
Dear MsNeal, We appreciate your bringing these service problems with the delays in processing your returns to our attention through this Revdex.com Complaint ID We have sent an email to Ms [redacted] to apologize for the delays in processing the return and the service problems that she encountered Hanes.com had a systems conversion in August that has led to these unexpected service problems We do show that a refund credit for $was processed on October 5, We have issued a credit for $on October 21,to refund for the remainder of this orderWe are very sorry for this inconvenience and hope you will let us know if we can provide further assistance on this Revdex.com complaint Sincerely, Julie [redacted] Hanes Brands IncOffice of the President [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12522448, and find that this resolution is satisfactory to me I certainly did not understand this information before It seems strange that they thought I would know this without being informed by them about it Regards, Catherine [redacted]
Dear MsNeal, In response to Revdex.com Complaint ID 12536407, we have sent an email to Ms *** apologizing for the cancellation problems with her recent Hanes.com order We did not want to inconvenience her further with this return We have issued a full refund credit for $ on December 18,to reimburse her in full for this order We appreciate your bringing this problem to our attention and hope you will let us know if there is anything further we can do to assist you Sincerely, Julie [redacted] Hanes Brands IncOffice of the President Office: [redacted] [redacted]
Thank you for contacting us with regard to Revdex.com complaint ID [redacted] We have sent our apologies to Ms [redacted] for the products with the moldy smell along with the service problems As requested we are sending her a refund check for $along with two Hanesbrands Gift Certificates that are redeemable at any of our outlet stores This refund check and Gift Certificates will be delivered to Ms [redacted] on November 17,through UPS delivery Please let us know if there is any further assistance that we can provide.Sincerely, Julie J [redacted] Hanesbrands Outlet Customer Service Manager
Dear MsNeal, In response to Revdex.com Complaint ID 12562665, we have sent an email to apologize for the service and delivery problems that we have had with her recent Hanes.com order We also apologized for this delay in response to her emails and phone callsDue to a recent systems conversion we have had systems problems resulting in this extremely high email and call volume We are diligently working to address these systems and service problems We apologized for this backorder item that was cancelled We issued full refund credit for $on December 18,to address her dissatisfaction with the items that she did receive and offered a complimentary Hanes.com item of her choice to apologize for these service problems We appreciate your bringing this problem to our attention and hope you will let us know if there is anything further we can do to assist you Sincerely, Julie [redacted] Hanes Brands IncOffice of the President Office: [redacted] julie[redacted] @hanes.com
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12548048, and find that this resolution is satisfactory to me Thank you Revdex.com! The money has been refunded! Thank you for you efficient work at this very busy time of yearThanks again, Susan Regards, Susan [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12430725, and find that this resolution is satisfactory to me Regards, Marie [redacted]
I am rejecting this response because: I believe that the someone within this business has used my debit card to make unauthorized purchases I have sent a complaint to the attorney generals offices in two statesI have returned items that this company has sent me One was rejected, one will be sent via certified mail 12/27.NO further correspondence is necessary Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12564615, and find that this resolution is satisfactory to me Regards, Kristen [redacted]
Dear Ms. Diaz, Thank you for contacting Hanes about the RevDex.com Complaint ID # [redacted] from Mr. [redacted] on the delivery and service problems with his Hanes order # [redacted] . We have apologized for this mistake with this... chargeback,corrected our records, cleared his account and he will not receive any further communication from Hanes on this order or chargeback. We have also replaced the order for Mr. [redacted] . He was pleased with our response and this replacement was delivered on 8/7/15. Please let us know if we can provide further assistance with this complaint. Sincerely, Julie [redacted] Hanes Brands Inc. Office of the President 800-832-0594 [redacted] v
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12536407, and find that this resolution is satisfactory to me Regards, Teresa ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12551068, and find that this resolution is satisfactory to me Regards, Patricia ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID 12759999, and find that this resolution is satisfactory to me. Regards, Zorriana ***
In response to the Revdex.com complaint ID ***, we apologized to *** *** for the problem with the refund that she receivedWe will address her concerns on the discount policy with the Hanes Marketing department. We issued a full
refund credit of $to the credit card that was charged. We have confirmed that $has been returned to her account on 7/1/16. We have also sent her a $refund check to return the full value of the discount that was received on this order. Please let us know if there is anything further we can do to assist with this complaint. Thank you! Julie J***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12526123, and find that this resolution is satisfactory to me Regards, Chris [redacted]
Dear MsNeal, In response to Revdex.com Complaint ID 12564615, we have sent an email to apologize for the service and delivery problems that we have had with her recent Hanes.com order [redacted] We also apologized for this delay in response to her emails and phone callsDue to a recent systems conversion we have had systems problems resulting in this extremely high email and call volume We are diligently working to address these systems and service problemsWe have apologized for the delay in processing her return We show that a full refund credit for $was issued on December 28,to address her return and have also offered a complimentary Hanes.com item to apologize for these service problems We appreciate your bringing this problem to our attention and hope you will let us know if there is anything further we can do to assist with this complaint Sincerely, [redacted] Hanes Brands IncOffice of the President Office: [redacted] [redacted]
Dear MsNeal, In response to Revdex.com complaint ID on Hanes.com Order 413092184, Hanes sent an email to apologize for the problems with the delivery of her order We attempted to send out a replacement as requested, but did not have one style in the color Nude in stock so we have shipped two each in the colors Black and Toffee and have issued a full refund for $ We appreciate this opportunity to correct this mistake and want to apologize for this inconvenience Please let us know if there is anything further we can do to assist with this complaint Sincerely, Julie [redacted] Hanes Brands IncOffice of the President [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Number 1, I am on the do not call list and never gave Hanes my phone number, so they couldn't have called meThe only number I gave them was my fax machineNumber 2, Hanes kept playing games by emailThey should have asked for style information up front instead of repeatedly asking the sane questions I had already provided answers toI received the check, so this is resolved Regards, [redacted]
Dear Ms.Diaz,In response to Revdex.com Complaint ID # [redacted] , we attempted to contact [redacted] by phone without success and then sent him an email on 1/27/asking him to provide the total price of his purchase so that a refund could be processed immediately Mr [redacted] responded to our email that he is on a do not call list and cannot be reached by phoneHe said that if we send him a label to return then we can look up the retail price and then refund him On 1/28/16, we sent Mr [redacted] an electronic return label and an email again requesting the style being returned so that we could refund Mr [redacted] without waiting on the return We have not received the return or a response to that emailOn 2/5/16, the Hanes Retail Consumer Service department advised that Mr [redacted] had informed them that he is returning a Champion Polo Shirt that has a retail price of $ On Monday 2/8/ we are sending out a refund check for $that will be sent out through UPS for delivery on 2/9/so that he will not have to continue to wait for the return to arrive to receive the refund he requested as resolution to this complaint On 2/5/16, we sent an email to inform Mr [redacted] that the refund is being sent and to apologize to Mr [redacted] for the delay in response as we were waiting on his return Please accept our apologies for this delay in response to the Revdex.com Unfortunately, we did not receive the style or price information needed to resolve this complaint until 2/5/ Please let us know if we can provide further assistance with this complaint Sincerely, Julie [redacted] Hanes Brands Inc [redacted]
Dear MsNeal, We appreciate your bringing these service problems with the delays in processing your returns to our attention through this Revdex.com Complaint ID We have sent an email to Ms [redacted] to apologize for the delays in processing the return and the service problems that she encountered Hanes.com had a systems conversion in August that has led to these unexpected service problems We do show that a refund credit for $was processed on October 5, We have issued a credit for $on October 21,to refund for the remainder of this orderWe are very sorry for this inconvenience and hope you will let us know if we can provide further assistance on this Revdex.com complaint Sincerely, Julie [redacted] Hanes Brands IncOffice of the President [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12522448, and find that this resolution is satisfactory to me I certainly did not understand this information before It seems strange that they thought I would know this without being informed by them about it Regards, Catherine [redacted]
Dear MsNeal, In response to Revdex.com Complaint ID 12536407, we have sent an email to Ms *** apologizing for the cancellation problems with her recent Hanes.com order We did not want to inconvenience her further with this return We have issued a full refund credit for $ on December 18,to reimburse her in full for this order We appreciate your bringing this problem to our attention and hope you will let us know if there is anything further we can do to assist you Sincerely, Julie [redacted] Hanes Brands IncOffice of the President Office: [redacted] [redacted]
Thank you for contacting us with regard to Revdex.com complaint ID [redacted] We have sent our apologies to Ms [redacted] for the products with the moldy smell along with the service problems As requested we are sending her a refund check for $along with two Hanesbrands Gift Certificates that are redeemable at any of our outlet stores This refund check and Gift Certificates will be delivered to Ms [redacted] on November 17,through UPS delivery Please let us know if there is any further assistance that we can provide.Sincerely, Julie J [redacted] Hanesbrands Outlet Customer Service Manager
Dear MsNeal, In response to Revdex.com Complaint ID 12562665, we have sent an email to apologize for the service and delivery problems that we have had with her recent Hanes.com order We also apologized for this delay in response to her emails and phone callsDue to a recent systems conversion we have had systems problems resulting in this extremely high email and call volume We are diligently working to address these systems and service problems We apologized for this backorder item that was cancelled We issued full refund credit for $on December 18,to address her dissatisfaction with the items that she did receive and offered a complimentary Hanes.com item of her choice to apologize for these service problems We appreciate your bringing this problem to our attention and hope you will let us know if there is anything further we can do to assist you Sincerely, Julie [redacted] Hanes Brands IncOffice of the President Office: [redacted] julie[redacted] @hanes.com
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12548048, and find that this resolution is satisfactory to me Thank you Revdex.com! The money has been refunded! Thank you for you efficient work at this very busy time of yearThanks again, Susan Regards, Susan [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12430725, and find that this resolution is satisfactory to me Regards, Marie [redacted]
I am rejecting this response because: I believe that the someone within this business has used my debit card to make unauthorized purchases I have sent a complaint to the attorney generals offices in two statesI have returned items that this company has sent me One was rejected, one will be sent via certified mail 12/27.NO further correspondence is necessary Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12564615, and find that this resolution is satisfactory to me Regards, Kristen [redacted]
Dear Ms. Diaz, Thank you for contacting Hanes about the RevDex.com Complaint ID # [redacted] from Mr. [redacted] on the delivery and service problems with his Hanes order # [redacted] . We have apologized for this mistake with this... chargeback,corrected our records, cleared his account and he will not receive any further communication from Hanes on this order or chargeback. We have also replaced the order for Mr. [redacted] . He was pleased with our response and this replacement was delivered on 8/7/15. Please let us know if we can provide further assistance with this complaint. Sincerely, Julie [redacted] Hanes Brands Inc. Office of the President 800-832-0594 [redacted] v
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12536407, and find that this resolution is satisfactory to me Regards, Teresa ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12551068, and find that this resolution is satisfactory to me Regards, Patricia ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID 12759999, and find that this resolution is satisfactory to me. Regards, Zorriana ***
In response to the Revdex.com complaint ID ***, we apologized to *** *** for the problem with the refund that she receivedWe will address her concerns on the discount policy with the Hanes Marketing department. We issued a full
refund credit of $to the credit card that was charged. We have confirmed that $has been returned to her account on 7/1/16. We have also sent her a $refund check to return the full value of the discount that was received on this order. Please let us know if there is anything further we can do to assist with this complaint. Thank you! Julie J***