Dear MsNeal, In response to Revdex.com Complaint ID 12473174, we sent our apologies to Ms*** for the problems with the inventory availability, service and delivery of her orders and 409619233. We have had a recent systems conversion that has
produced these systems problems that has led to these service problems. We are working diligently to get these problems corrected. In response to her complaint, we sent a refund check for $that was delivered by UPS on November 24,as requested by Ms*** and have also issued a refund for $on November 28,to provide a 40% discount on her order valued at $ 318.00. Pease let us know if we can provide further assistance with this complaint Sincerely, Julie *** Hanes Brands IncNorthridge Park Drive Rural Hall, NC *** *** ***
Dear MsNeal, In response to Revdex.com Complaint ID 12519004,please accept our sincere apologies for the service problems that we have had with the recent Hanes.com ordersWe have sent our apologies to Ms*** that her package did not include the Hoodie that she
needed by December 1, 2017. We also apologized for this delay in response to her emails and phone callsDue to a recent systems conversion we have had systems problems resulting in this extremely high email and call volume. We are diligently working to address these systems and service problems . We have issued a full refund credit for $on December 18,to reimburse her in full for the order that was missing the Hoodie. We appreciate your bringing this problem to our attention and hope you will let us know if there is anything further we can do to assist you. Sincerely, Julie ***Hanes Brands Inc.Office of the PresidentOffice: *** ***
Dear MrNeal, In response to Revdex.com complaint ID 12590410, we have sent an email to apologize for the service and delivery problems that we have had with the recent return of Hanes.com order *** We also apologized for this delay in processing your
refund due to recent systems problems. We issued the refund for the only amount that was charged-$on January 10, We appreciate your bringing this problem to our attention and hope you will let us know if there is anything further we can do to assist you Sincerely, Julie *** Hanes Brands IncOffice of the President Office: *** julie.***@hanes.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12551068, and find that this resolution is satisfactory to me.
Regards,
Patricia ***
Dear Ms. Neal, Thank you for making the call todayIn response to Revdex.com Complaint ID 12551068, I have called Ms*** to offer our sincere apologies for the service problems that we have had with her recent Hanes.com orders and that were delivered
to her home We apologize for this delay in response to her email and for the delay in the delivery of these orders due to the inventory and backorder problems we have had recently. We have issued a refund credit for $to provide adiscount on these two orders. We appreciate your bringing this problem our attention and hope you will let us know if there is anything further we can do to assist with this complaint Sincerely, Julie *** Hanes Brands IncOffice of the President Office: *** julie.***@hanes.com
Kelly *** spoke with Hanes.com Customer Service on her Revdex.com Complaint ID on 9/25/17. We apologized for the problems that we have had during our recent systems conversion that led to the problems with inventory, shipping, and providing information on
both her order status and billing. We attempted to issue a credit to her credit card account but had difficulty getting this credit to go through our system. Ms*** incurred additional charges that total $ 150.32 but Hanes wanted to do something to try to make amends for this inconvenience. We have issued a refund check for $ that will be delivered through UPS on 9/27/to reimburse her in full for the original cost of this order and have also offered a complimentary order to try to make amends for this inconvenience. Please let us know if we can provide further assistance Sincerely, Julie *** Hanes Brands IncOffice of the President *** *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12169776, and find that this resolution is satisfactory to me.
Regards,
Mitchell ***
Dear MsNeal, In response to Revdex.com Complaint ID 12570359, we have sent an email to apologize for the service and delivery problems that we have had with his recent Hanes.com orders and We also apologized for this delay in response to
his emails and phone callsDue to a recent systems conversion we have had systems problems resulting in this extremely high email and call volume. We are diligently working to address these systems and service problems . We have issued two separate credits to his PayPal account for $to reimburse for the socks on each of these orders. These two credits were issued on January 11, We appreciate your bringing this problem to our attention and hope you will let us know if there is anything further we can do to assist with this complaint Sincerely, Julie J*** Hanes Brands IncOffice of the President Office: *** ***
*
Dear MsNeal, In response to Revdex.com Complaint ID 12473174, we sent our apologies to Ms*** for the problems with the inventory availability, service and delivery of her orders and 409619233. We have had a recent systems conversion that has
produced these systems problems that has led to these service problems. We are working diligently to get these problems corrected. In response to her complaint, we sent a refund check for $that was delivered by UPS on November 24,as requested by Ms*** and have also issued a refund for $on November 28,to provide a 40% discount on her order valued at $ 318.00. Pease let us know if we can provide further assistance with this complaint Sincerely, Julie *** Hanes Brands IncNorthridge Park Drive Rural Hall, NC *** *** ***
Dear MsNeal, In response to Revdex.com Complaint ID 12519004,please accept our sincere apologies for the service problems that we have had with the recent Hanes.com ordersWe have sent our apologies to Ms*** that her package did not include the Hoodie that she
needed by December 1, 2017. We also apologized for this delay in response to her emails and phone callsDue to a recent systems conversion we have had systems problems resulting in this extremely high email and call volume. We are diligently working to address these systems and service problems . We have issued a full refund credit for $on December 18,to reimburse her in full for the order that was missing the Hoodie. We appreciate your bringing this problem to our attention and hope you will let us know if there is anything further we can do to assist you. Sincerely, Julie ***Hanes Brands Inc.Office of the PresidentOffice: *** ***
Dear MrNeal, In response to Revdex.com complaint ID 12590410, we have sent an email to apologize for the service and delivery problems that we have had with the recent return of Hanes.com order *** We also apologized for this delay in processing your
refund due to recent systems problems. We issued the refund for the only amount that was charged-$on January 10, We appreciate your bringing this problem to our attention and hope you will let us know if there is anything further we can do to assist you Sincerely, Julie *** Hanes Brands IncOffice of the President Office: *** julie.***@hanes.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12551068, and find that this resolution is satisfactory to me.
Regards,
Patricia ***
Dear Ms. Neal, Thank you for making the call todayIn response to Revdex.com Complaint ID 12551068, I have called Ms*** to offer our sincere apologies for the service problems that we have had with her recent Hanes.com orders and that were delivered
to her home We apologize for this delay in response to her email and for the delay in the delivery of these orders due to the inventory and backorder problems we have had recently. We have issued a refund credit for $to provide adiscount on these two orders. We appreciate your bringing this problem our attention and hope you will let us know if there is anything further we can do to assist with this complaint Sincerely, Julie *** Hanes Brands IncOffice of the President Office: *** julie.***@hanes.com
Kelly *** spoke with Hanes.com Customer Service on her Revdex.com Complaint ID on 9/25/17. We apologized for the problems that we have had during our recent systems conversion that led to the problems with inventory, shipping, and providing information on
both her order status and billing. We attempted to issue a credit to her credit card account but had difficulty getting this credit to go through our system. Ms*** incurred additional charges that total $ 150.32 but Hanes wanted to do something to try to make amends for this inconvenience. We have issued a refund check for $ that will be delivered through UPS on 9/27/to reimburse her in full for the original cost of this order and have also offered a complimentary order to try to make amends for this inconvenience. Please let us know if we can provide further assistance Sincerely, Julie *** Hanes Brands IncOffice of the President *** *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12169776, and find that this resolution is satisfactory to me.
Regards,
Mitchell ***
Dear MsNeal, In response to Revdex.com Complaint ID 12570359, we have sent an email to apologize for the service and delivery problems that we have had with his recent Hanes.com orders and We also apologized for this delay in response to
his emails and phone callsDue to a recent systems conversion we have had systems problems resulting in this extremely high email and call volume. We are diligently working to address these systems and service problems . We have issued two separate credits to his PayPal account for $to reimburse for the socks on each of these orders. These two credits were issued on January 11, We appreciate your bringing this problem to our attention and hope you will let us know if there is anything further we can do to assist with this complaint Sincerely, Julie J*** Hanes Brands IncOffice of the President Office: *** ***
*