Hello,We have reviewed the claim for *** ***-I show the tire was replaced on 10-26-as stated and when we were contacted on 11-01-we were informed she did not have the damaged tire any longer but had a few photos of the tire. We did advise at that time we could look at the
photos and see if we could gather all the needed information but the program did require prior authorization and not to discard of the tire until the claim was approved. We have this time approved the claim for payment but any future claims the tire does need to be kept until the claim has been approved. A check will mail out this week in the amount of $131.94-coming from Sonsio in ***.Please let us know if you have any further questions.Thank you *** ***
*** ***
Hello,We have researched with *** *** and found the notification of the bubbles to the tire. We have contacted *** *** and have started two claims for the tires. He will be sending us photos so we can determine if the damage is from road hazard or a defect to
the two tires. We may need additional photos from the inside of the tire to clearly determine this though. We have advised *** *** that we will be in contact for the next steps.Thank you for letting us know of the concern and we are working to resolve this.*** *** ***
Hello,I show all paperwork was received in our office in May and we were able to process and pay the claim on May 22nd. A check was mailed for this that dhave verified the check has not been cashed so we have stopped payment on that check and reissuing a check for the
$25.00. This check will mail to the address listed in the claim and in this form, and should mail out the beginning of next week.Please let us know if you have any further questions.Thank you***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Hello,We have reviewed the claim and been in contact with *** *** has supplied additional information on his tires which was helped us determine tire coverage. A new claim has been setup and approved. A check will be mailed out this week for the claim.Thank you ***
***
Initial Business Response /* (1000, 8, 2015/08/18) */
The *** *** ** *** *** covers repairs performed by *** *** *** *** The facility which originally replaced the broken alternator in October of was not a *** *** *** *** While assisting the customer with a different
claim, we learned of the issue the customer had with the failure of the alternator installed in October of Although the *** *** of *** *** did not apply to that repair because the work was not performed by a *** *** *** *** the part was covered by a warranty from the parts storeThe customer did receive the refund he was eligible to receive from the parts store for the original defective alternatorWe have forwarded the customer's complaint to ***
I have reviewed the claim for ** *** and confirmed he called us on June 7th and we explained the entire process for coverage of a road hazard including he had days to complete the process or the claim would be ineligible-this same information was emailed to him at that time.Even with the
claim well past the days we have made a one time exception for him and allowed him to submit all the required documentation to complete his claim. His claim has been processed and a check will mail out later this week for the tire.Thank you *** ***
*** *** ***
Hello,For the claim on the rear tire we are unable to process without actual verification of damage and information off the tire. I do show that Mr. [redacted] has had a total of eight other tires covered and paid for as we were able to gather all the information for the claim by either complete photos of the damaged tire or a tire facility was able to provide this.On this claim for the rear tire we did not hear from the facility until December 13th & 14th when Michael gave the information he said he had which was not on a tire covered by the warranty. This information was a different size, type and serial # (DOT #) than what was covered by the program. This is when we asked for photos to try and verify if he had misinformation to try and cover the claim but Michael said he no longer had the damage tire and couldn't help with any additional information.At Sonsio we can cover any covered tire as long as we can verify the damage is from a road hazard, the tire is not worn below specifications and it is the tire purchased on the program. The only information we have received was that this was not a covered tire.I might suggest as it sounds like [redacted] has not treated him properly he tries and contact the manager of the store or the district manager for [redacted].I sincerely apologize but with the tire no longer available we are unable to assist.Thank you Brian K[redacted]
Hello,We have reviewed the claim for [redacted] and also received better photos of the tread and were able to confirm all information needed to proceed on with coverage of both tires. We have also received the paperwork for both tires and processed the claims through. A check...
will mail out by the end of this week for both tires. Thank you and have a good day.
Initial Business Response /* (1000, 6, 2015/11/23) */
We have reviewed this claim and am finding that [redacted] from [redacted] called and stated the tire was flat with a damaged valve stem (TPMS sensor) and the tire had been run on flat. For the program to have coverage on the tire to the...
wholesale cost we need damage caused to the tire from a road hazard condition. Being the only area they could determine why the tire lost air originally was the valve stem which is not covered we were not able to assist covering the wholesale cost ($131.00) of the tire.
If there is further diagnosis that has been done to determine the tire lost air from a road hazard to it we would need that facility to call with additional diagnosis.
The program will only cover damage caused by road hazard directly to the tire.
Notes will be made in the claim if an additional repair facility can call this information.
Thank you
Initial Consumer Rebuttal /* (3000, 8, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Fact: The tire lost air on the highway, obvious roadside.
Fact: loss of air on the road can cause damage to any component of the tire, including the valve stem.
Another tire shop examined the tire and said it was classic roadside damage. No they won't call you, but YOU can call them. I have the paperwork. There was also damage to the sensor, so there's more than $131, and the back tire was damaged too. If you can't be honest about this, then the courts can watch you try to convince them that a flat on the highway can't cause damage to other components. Your valve stem emphasis is ridiculous, and further shows your commitment to deception to avoid paying for things you actually claim you cover on paper. If you won't come clean with your responsibility, we will just have courts examine evidence from both sides and make a decision. Ps: I've never had this issue with [redacted] your company is a fraud unfortunately. Very sad what you people do to customers.
Final Business Response /* (4000, 10, 2015/12/07) */
For us to have coverage on any tire the road hazard as cause needs to be shown by a facility. We did call [redacted] at XXX-XXX-XXXX and spoke with a [redacted] was unable to find any invoices by your name, its possible they listed it differently.
If you can send us a copy of that invoice we can then research further with [redacted] for damage of a road hazard and not just run flat damage which was reported to us previously.
This program will only cover the wholesale cost of the tire which is $131.00. Any other items including the sensor, mounting, balancing and taxes are excluded from coverage.
Thank you
Hello,I have reviewed the two claim for Mr. [redacted] and I show when he called on Nov 4th we explained the process and he had 60 days to get everything into us and that we were sending him an email with all information and to watch for it. Also was advised if he didn't get the email...
to contact us back. The claim then denied out 60 days later due to no activity with either claims.It has been stated that Mr. [redacted] still has his damaged tires so we have called and left him a message and emailed him on 1-17-18 requesting the required photos to see if we can provide any coverage on the tires this one time even though the time has past.We are still waiting to hear back from him so we can look at providing any coverage. Please have him review his voice message or email we sent for the instructions.Once the photos required for the damaged tires have been received we can determine any coverage available.Thank you Brian
Hello,We have reviewed the claim in question. We found that [redacted] contacted our office on March 18th and explained she had a tire with a bubble on it at which time we explained verbally the process for coverage along with the an email sent giving all the...
details. In the process it was explained we need the facility to call us with the tire in front of them so we can gather the tire information and damage they found on the tire.We received another phone call from Ms. [redacted] on April 4th checking on the status of her claim-we explained at that time we still had not heard from her facility with any verification on the tire. At that time we gathered the facility information and called them for her, we spoke with [redacted] who said she would find the tire and call us back. We received a call about 10 minutes later from [redacted] who stated she had the tire and once we asked for information off the tire she informed us they actually had discarded the tire weeks prior. With the tire no longer available we were unable to determine coverage for the tire.To help Ms. [redacted] out I have opened another claim to process through for reimbursement with the understanding any future claims the process needs to be followed so we can verify coverage.A check will mail out no later than April 19th to the address we had which also matches the one listed on file here.Please let us know if we may be of further assistance.
Thank you for forwarding us the complaint from Mr [redacted]. I apologize for the delay in addressing his concerns. Our system did not deliver this message to us and our IT department is looking into the situation to ensure this does not happen again.After reviewing Mr.[redacted] claim I do see...
where he called in the claim and had a few follow up calls with our staff. A requirement of the program is the selling dealer must put the DOT numbers on the original paperwork for validation in a claim situation. However, I do see that Mr. [redacted] did not return to the dealer to have his tire replaced and he was unaware of the requirement of the program. I apologize for the outcome of this claim. We try to pay all valid claims and assist the customers when we can. I will be calling Mr [redacted] today and we will honor this claim. We will need Mr. [redacted] and the original selling dealer to add the remaining DOT's to the original invoice so we can eliminate this issues for any furure claims.Thank you for bringing this to our attention.Jennifer
The company called me today to apologize and they we're very sincere. It was all a big mess dealing with them and the tire company. I am satisfied that they called and talked to me about it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I brought my car to [redacted] on probably the 8th and Michael told me there're bubbles in the tire and he would call Sonsio and let them know the damage. This has always been done but this time everything went wrong. They didn't call and screwed my wheel locks (but had the rear tire replaced) and now refused to work on my cars again. Now [redacted] is being not cooperative (and gave wrong info to sonsio) and Sonsio got the excuse to not pay for the damaged tire. I have an absolutely valid claim and there's no reason to lie about the situation. Because I'm paying installation fee out of pocket every time. I showed Sonsio the original orders from [redacted].com of the rear tire to correct the mistake [redacted] made but Sonsio wasn't willing to help, instead they requested tire that had been disposed (probably 3 days after the rear tire installation which was about the 11th) by uncooperative [redacted]. As I stated I'm now in the middle of two companies and in a difficult position. Neither company will help me so I turned to Revdex.com as my only option. I wish Sonsio will understand I have a valid claim and will help them get picture of the tires (just like the front one) but the rear tire was mishandled by [redacted] and there's no chance I can ask [redacted] to reimburse me the tire?
Sincerely,
[redacted]
Revdex.com: After having to take matters into my own hands by calling the actual company I had bought the tires from and having them get involved after being denied repeatedly my request to send in more photos, only then was it resolved. Not happy customer to have wasted my time to fight a unmistakably good treaded tire.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/08/13) */
I show we resent the check on 8-12-15 to the following address:
[redacted]
Please let us know if the check is not received within 10 business days.
Thank you
Hello,We have researched the claim under the name of [redacted] for one damaged tire. The program does require prior authorization and if not able to acquire authorization to hold on to the damaged tire until the claim can be verified and processed-this was not done for this...
claim.From further review we have made an exception on the claim this one time and have helped [redacted] to get another tire. We have received all information for the new tire and a check will be mailed out this week in the name of [redacted].Please let us know if we can do anything further.Thank you[redacted]
Hello,We have reviewed the claim for *** ***-I show the tire was replaced on 10-26-as stated and when we were contacted on 11-01-we were informed she did not have the damaged tire any longer but had a few photos of the tire. We did advise at that time we could look at the
photos and see if we could gather all the needed information but the program did require prior authorization and not to discard of the tire until the claim was approved. We have this time approved the claim for payment but any future claims the tire does need to be kept until the claim has been approved. A check will mail out this week in the amount of $131.94-coming from Sonsio in ***.Please let us know if you have any further questions.Thank you *** ***
*** ***
Hello,We have researched with *** *** and found the notification of the bubbles to the tire. We have contacted *** *** and have started two claims for the tires. He will be sending us photos so we can determine if the damage is from road hazard or a defect to
the two tires. We may need additional photos from the inside of the tire to clearly determine this though. We have advised *** *** that we will be in contact for the next steps.Thank you for letting us know of the concern and we are working to resolve this.*** *** ***
Hello,I show all paperwork was received in our office in May and we were able to process and pay the claim on May 22nd. A check was mailed for this that dhave verified the check has not been cashed so we have stopped payment on that check and reissuing a check for the
$25.00. This check will mail to the address listed in the claim and in this form, and should mail out the beginning of next week.Please let us know if you have any further questions.Thank you***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Hello,We have reviewed the claim and been in contact with *** *** has supplied additional information on his tires which was helped us determine tire coverage. A new claim has been setup and approved. A check will be mailed out this week for the claim.Thank you ***
***
Initial Business Response /* (1000, 8, 2015/08/18) */
The *** *** ** *** *** covers repairs performed by *** *** *** *** The facility which originally replaced the broken alternator in October of was not a *** *** *** *** While assisting the customer with a different
claim, we learned of the issue the customer had with the failure of the alternator installed in October of Although the *** *** of *** *** did not apply to that repair because the work was not performed by a *** *** *** *** the part was covered by a warranty from the parts storeThe customer did receive the refund he was eligible to receive from the parts store for the original defective alternatorWe have forwarded the customer's complaint to ***
I have reviewed the claim for ** *** and confirmed he called us on June 7th and we explained the entire process for coverage of a road hazard including he had days to complete the process or the claim would be ineligible-this same information was emailed to him at that time.Even with the
claim well past the days we have made a one time exception for him and allowed him to submit all the required documentation to complete his claim. His claim has been processed and a check will mail out later this week for the tire.Thank you *** ***
*** *** ***
Hello,For the claim on the rear tire we are unable to process without actual verification of damage and information off the tire. I do show that Mr. [redacted] has had a total of eight other tires covered and paid for as we were able to gather all the information for the claim by either complete photos of the damaged tire or a tire facility was able to provide this.On this claim for the rear tire we did not hear from the facility until December 13th & 14th when Michael gave the information he said he had which was not on a tire covered by the warranty. This information was a different size, type and serial # (DOT #) than what was covered by the program. This is when we asked for photos to try and verify if he had misinformation to try and cover the claim but Michael said he no longer had the damage tire and couldn't help with any additional information.At Sonsio we can cover any covered tire as long as we can verify the damage is from a road hazard, the tire is not worn below specifications and it is the tire purchased on the program. The only information we have received was that this was not a covered tire.I might suggest as it sounds like [redacted] has not treated him properly he tries and contact the manager of the store or the district manager for [redacted].I sincerely apologize but with the tire no longer available we are unable to assist.Thank you Brian K[redacted]
Hello,We have reviewed the claim for [redacted] and also received better photos of the tread and were able to confirm all information needed to proceed on with coverage of both tires. We have also received the paperwork for both tires and processed the claims through. A check...
will mail out by the end of this week for both tires. Thank you and have a good day.
Initial Business Response /* (1000, 6, 2015/11/23) */
We have reviewed this claim and am finding that [redacted] from [redacted] called and stated the tire was flat with a damaged valve stem (TPMS sensor) and the tire had been run on flat. For the program to have coverage on the tire to the...
wholesale cost we need damage caused to the tire from a road hazard condition. Being the only area they could determine why the tire lost air originally was the valve stem which is not covered we were not able to assist covering the wholesale cost ($131.00) of the tire.
If there is further diagnosis that has been done to determine the tire lost air from a road hazard to it we would need that facility to call with additional diagnosis.
The program will only cover damage caused by road hazard directly to the tire.
Notes will be made in the claim if an additional repair facility can call this information.
Thank you
Initial Consumer Rebuttal /* (3000, 8, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Fact: The tire lost air on the highway, obvious roadside.
Fact: loss of air on the road can cause damage to any component of the tire, including the valve stem.
Another tire shop examined the tire and said it was classic roadside damage. No they won't call you, but YOU can call them. I have the paperwork. There was also damage to the sensor, so there's more than $131, and the back tire was damaged too. If you can't be honest about this, then the courts can watch you try to convince them that a flat on the highway can't cause damage to other components. Your valve stem emphasis is ridiculous, and further shows your commitment to deception to avoid paying for things you actually claim you cover on paper. If you won't come clean with your responsibility, we will just have courts examine evidence from both sides and make a decision. Ps: I've never had this issue with [redacted] your company is a fraud unfortunately. Very sad what you people do to customers.
Final Business Response /* (4000, 10, 2015/12/07) */
For us to have coverage on any tire the road hazard as cause needs to be shown by a facility. We did call [redacted] at XXX-XXX-XXXX and spoke with a [redacted] was unable to find any invoices by your name, its possible they listed it differently.
If you can send us a copy of that invoice we can then research further with [redacted] for damage of a road hazard and not just run flat damage which was reported to us previously.
This program will only cover the wholesale cost of the tire which is $131.00. Any other items including the sensor, mounting, balancing and taxes are excluded from coverage.
Thank you
Hello,I have reviewed the two claim for Mr. [redacted] and I show when he called on Nov 4th we explained the process and he had 60 days to get everything into us and that we were sending him an email with all information and to watch for it. Also was advised if he didn't get the email...
to contact us back. The claim then denied out 60 days later due to no activity with either claims.It has been stated that Mr. [redacted] still has his damaged tires so we have called and left him a message and emailed him on 1-17-18 requesting the required photos to see if we can provide any coverage on the tires this one time even though the time has past.We are still waiting to hear back from him so we can look at providing any coverage. Please have him review his voice message or email we sent for the instructions.Once the photos required for the damaged tires have been received we can determine any coverage available.Thank you Brian
Hello,We have reviewed the claim in question. We found that [redacted] contacted our office on March 18th and explained she had a tire with a bubble on it at which time we explained verbally the process for coverage along with the an email sent giving all the...
details. In the process it was explained we need the facility to call us with the tire in front of them so we can gather the tire information and damage they found on the tire.We received another phone call from Ms. [redacted] on April 4th checking on the status of her claim-we explained at that time we still had not heard from her facility with any verification on the tire. At that time we gathered the facility information and called them for her, we spoke with [redacted] who said she would find the tire and call us back. We received a call about 10 minutes later from [redacted] who stated she had the tire and once we asked for information off the tire she informed us they actually had discarded the tire weeks prior. With the tire no longer available we were unable to determine coverage for the tire.To help Ms. [redacted] out I have opened another claim to process through for reimbursement with the understanding any future claims the process needs to be followed so we can verify coverage.A check will mail out no later than April 19th to the address we had which also matches the one listed on file here.Please let us know if we may be of further assistance.
Thank you for forwarding us the complaint from Mr [redacted]. I apologize for the delay in addressing his concerns. Our system did not deliver this message to us and our IT department is looking into the situation to ensure this does not happen again.After reviewing Mr.[redacted] claim I do see...
where he called in the claim and had a few follow up calls with our staff. A requirement of the program is the selling dealer must put the DOT numbers on the original paperwork for validation in a claim situation. However, I do see that Mr. [redacted] did not return to the dealer to have his tire replaced and he was unaware of the requirement of the program. I apologize for the outcome of this claim. We try to pay all valid claims and assist the customers when we can. I will be calling Mr [redacted] today and we will honor this claim. We will need Mr. [redacted] and the original selling dealer to add the remaining DOT's to the original invoice so we can eliminate this issues for any furure claims.Thank you for bringing this to our attention.Jennifer
The company called me today to apologize and they we're very sincere. It was all a big mess dealing with them and the tire company. I am satisfied that they called and talked to me about it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I brought my car to [redacted] on probably the 8th and Michael told me there're bubbles in the tire and he would call Sonsio and let them know the damage. This has always been done but this time everything went wrong. They didn't call and screwed my wheel locks (but had the rear tire replaced) and now refused to work on my cars again. Now [redacted] is being not cooperative (and gave wrong info to sonsio) and Sonsio got the excuse to not pay for the damaged tire. I have an absolutely valid claim and there's no reason to lie about the situation. Because I'm paying installation fee out of pocket every time. I showed Sonsio the original orders from [redacted].com of the rear tire to correct the mistake [redacted] made but Sonsio wasn't willing to help, instead they requested tire that had been disposed (probably 3 days after the rear tire installation which was about the 11th) by uncooperative [redacted]. As I stated I'm now in the middle of two companies and in a difficult position. Neither company will help me so I turned to Revdex.com as my only option. I wish Sonsio will understand I have a valid claim and will help them get picture of the tires (just like the front one) but the rear tire was mishandled by [redacted] and there's no chance I can ask [redacted] to reimburse me the tire?
Sincerely,
[redacted]
Revdex.com: After having to take matters into my own hands by calling the actual company I had bought the tires from and having them get involved after being denied repeatedly my request to send in more photos, only then was it resolved. Not happy customer to have wasted my time to fight a unmistakably good treaded tire.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/08/13) */
I show we resent the check on 8-12-15 to the following address:
[redacted]
Please let us know if the check is not received within 10 business days.
Thank you
Hello,We have researched the claim under the name of [redacted] for one damaged tire. The program does require prior authorization and if not able to acquire authorization to hold on to the damaged tire until the claim can be verified and processed-this was not done for this...
claim.From further review we have made an exception on the claim this one time and have helped [redacted] to get another tire. We have received all information for the new tire and a check will be mailed out this week in the name of [redacted].Please let us know if we can do anything further.Thank you[redacted]