Sony Corporation of America

Review: purchased a Blu-ray dvd player on[redacted], 2/** it was delivered on[redacted], 2/**. Opened package and found out that it did not come with everything that I needed as I was told. I had to go out and purchase a HDM1 cord that cost me $16.00 I then began having problems with set up customer service was absolutely poor. I called several times between [redacted] and [redacted] and to no avail no one was able to assist me. I called once and asked that before they put me on hold for them to write my number down considering I've been disconnected twice. The rep told me he had my number and proceeded to put me on hold for 45 minutes someone kept picking up the phone line, but putting me right back on hold and then finally I was disconnected with no return phone call. I called back the following day and spoke with a representative who sent me two troubleshooting emails which I performed and they didn't work. I decided that it was just time to return this equipment because their is no support for troubleshooting. I called customer service today, [redacted] 2/** and was told that they could not find my order and that I should all back.Desired Settlement: I need a return label emailed to me at no cost for pick up and my refund expedited to my account. Thank you.

Business

Response:

Dear [redacted],Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony BDPS3200. We altready contacted the customer however we were not able to talk to her directly. We advised her through voicemail to call us back at:###-###-####US: M-F: 8am-Midnight EasternUS: Sa-Su: 9am-8pm EasternPlease provide the event number [redacted]. We already forwarded a plan to our support team to assist her with the issue.Sincerely,[redacted]

Review: To Whom it May Concern-

On January **, I sent to Sony a GPS Model NVU94T for repair.

It was sent and received [redacted] (Confirm #- [redacted]) to them.

Since that date, I have made approximately 20-30 calls to gather any information on this unit. I was told that the unit was no longer subject to repair, so I said to just send it back. The unit still works, it was just a little off on the touch screen calibration. As of this date, I have no response from anyone at Sony Repair, Sony Customer Service or the [redacted] shipping location. All I am told is that the request for getting my unit back has been escalated. I was even told it was shipped to a company called [redacted] and found out later that never happened. I even had one of their reps talk with [redacted] and confirm this. After OVER two months, I am quite tired of waiting for someone just to tell me it has been lost.

I have asked for another unit. I have asked for my unit back. I have asked what can be done since it has been lost. I have asked for everything in between just to get an answer. I have asked to speak with a manager or supervisor that can make a decision every time I call and everyone says this person is not available.

I was contacted by “[redacted]”. We exchanged multiple emails and promised it would arrive this past Monday 4/* . It never arrived and now he asked me to contact their exchange department for another unit I suppose? I did so and they were no help.

I AM SICK AND TIRED OF WAITING and want to file a claim with the Revdex.com since nothing has been done to resolve this matter.

This is absolutely the worst customer service blunder I have ever seen and have no other recourse. Please help. [redacted]Desired Settlement: I will accept an exchange of product since I have to assume it is lost. I will accept my own unit back.

Business

Response:

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] regarding the Sony Portable Navigation System. We contacted the customer and offered a buyback on the unit. Customer accepted the offer and the check has been processed. Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Sony promised me multiple times that they were sending back my unit, having it repaired, it was sent to a third party, etc. All of this to find out that they were actually lies and they even admitted so at the end of this process before they offered a refund. Until I actually see and deposit this proposed refund, I have to ASSUME this may be a lie as well. So, NO, this has not been resolved and after being lied to on so many occasions, I will not allow for this case to close. Let me know any questions or concerns that follow. Thanks- [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony Portable Navigation System NVU94T. Sony has already contacted this customer and informed him that the check has been processed. Assured customer that he will receive it since we do not have any issues in processing the check. We also advised him that the turn around time for the check is 4-6 weeks. We would also monitor this case for the customer. Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As I said last week. Sony lied to me directly on many many occasions. When I actually have my check in hand then I will drop my complaint, but not until then. After all of the lies I was told, I have no real alternative but to think this may be another. NOT resolved. And I really don't care for their repeated calls to get me to drop this. Please tell them to leave me alone if possible. The repeated calls are just as annoying as their lies were. Thanks- [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have been trying for weeks to contact Sony Corporation Customer Service regarding my Vaio Laptop. My laptop is two years old, and is no longer operable. The screen is black, and the power button does not work. I contacted the Sony computer technical support and customer service. They are giving me the run around. First, the technical support tells me to try resetting the laptop from pinhole at bottom of laptop, that does not work. Then tells me to press function buttons, that does not work. Then tells me to bring laptop to [redacted] store to be fixed. I brought laptop into [redacted], and I was told the laptop is inoperable, and cannot be fixed. I called Sony customer service again on July **, 2015, and spoke to Bianca, she got all my information, and told me that they would buy back my laptop. I would receive a call back from a Supervisor, and email instructions by Monday, August [redacted]. I did not get a call back or email from [redacted] about instructions for buy back. I have tried to email, and call back Sony customer service at. [redacted],. The second call I spoke with Mary, and was told a Supervisor would call me back. I called three more times, spoke with Angel, then got disconnected. Called back spoke with a Robin, was on hold a few minutes to be transferred to a Supervisor, and again disconnected. I want a resolution to this situation. The Sony Corporation, no longer sells this laptop, and I want a refund. The customer service is poor, and I am a very unsatisfied customer. There are also numerous complaints online from customers with the same problems, and no help with Sony customer service.

Please contact Sony Corporation, and let the Corporate Office know that I have tried to resolve the defective laptop, with no help from their Customer Service Department.

Below is the Sony Vaio Laptop model number and serial number.

The Sony Vaio Laptop Model # SVF14A14CXP Serial #545930920000780Desired Settlement: Either a refund or for Sony to fix my laptop with no charge to me. And, an apology on how I was mistreated as a customer, and disconnected, after numerous attempts to speak with a Supervisor.

Business

Response:

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony SVF14A14CXP. Sony has contacted the customer however we were unable to get hold of her. We sent an email to the customer and advised her to send the copy of receipt to [redacted] with the event no. [redacted] on the subject line. We informed the customer to bring the unit to [redacted] for evaluation. Customer will need to pay the evaluation fee up-front. Once physical damage has been discarded and the receipt has been validated, we will further review the case and check for options to accommodate the customer’s request. Sincerely, Jim C[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has Not been resolved because:

I cannot locate original receipt. The lap top was purchased in 2013 for $700.00. I have already explained this to Sony customer service. They said that was okay. I have original box. the Sony store I purchased the laptop in is [redacted] is now closed. I was waiting to hear back from a Supervisor, and still no phone call. I did receive an email today, that Sony wants me to bring to [redacted], and have check out for a fee. I wrote email back, that I have brought the lap top to be checked out. The lap top has a black screen, and power button does not work. they told me it is not fixable. I am getting a run around, and this company is not hearing my complaint and taking it seriously. The laptop is defective, and I am not paying out any more money, for this laptop.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony SVF14A14CXP. Sony has contacted the customer and we informed her that we won’t be able to honor her request since the unit’s warranty has expired. Sincerely,Jim C[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When speaking to Sony Customer Service Representative Bianca, she were offering me a buy back for the defective laptop. Sony states they have no record of the buy back. I want to speak to a Supervisor, regarding this matter. I still have not heard from a Supervisor.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: So I bought a Sony brand phone; model is ZL(Black version). Had the phone for a few months and been having issues with it, It could not hold a charge anymore, It seemed like it was a battery issue. So I called Sony repair and, barley understood the lady who was talking to me because she was talking way to fast and had a heavy accent. I was told to back up my files and re-install the phones software via Sony PC Companion. After all that I’m still having the same issue. Called back and talked to someone which I barley understood again, set a repair order for me and promised me a working phone in 14 DAYS!. Sent the phone in about 3 weeks later because I had trouble finding a backup phone, I can use on the mean time. I purchased 2 days shipping from UPS, so it would get there in a matter of days, and the repair can start. About 2 and a half weeks later I had someone call me 3 times but I was at work, So I got an email that the phone had to be replaced with a new one. BUT!! They didn’t have the same color I wanted. I called back the next day demanding I want the black one because it has a unique material on the back which helps me grip the phone better than the other colors. I was told that they didn't have in stock and would have to be ordered. I was told there was no time frame. So I gave thought saying to myself that Its Sony they will get it in a week or so. About 2 months later I still don’t have a working phone. At this point I lost my patience. I keep asking myself and others about this why is it so hard for a company to get their own model in stock. I paid almost $600 working hard part time, and still don’t have a working device in my hand. I called Sony support saying they can’t do anything at the moment because they don’t have a timeframe. I asked if I can get my money back and was offered with a no answer. So this is why I filing this complaint. Almost 3 months and no working phone back. They are just holding my hard working money which is losing its value.Desired Settlement: Offer more choices if the phone cant be fixed or replaced within the promised time frame. More like a refund

Business

Response:

We are sorry for the delays with the repair of the customer’s phone. His phone was replaced and shipped on 3/**/14 via FedEx [redacted] and delivered to the customer on 3/**/14.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Hello,

Sony is refusing to repair my camera, sent in under work order number [redacted], because they claim it is corroded.

This camera could not possibly have been corrosion damaged other then from a manufacturing defect. I only had this camera since December and only used it a few times at family events. This is not physical damage. This camera has never been abused, misused, worn excessively, or damaged in any way. I care about my electronics, and also kept this camera in a case!

Looking online, the issues with corrosion seem to be very common with this model. I found three websites and a few amazon reviews referencing the exact same issues I am experiencing, as well as the service center refusing to repair the camera.

As I feel this is a result of poor design as well as natural changes in humidity, I would like to request a repair or replacement.Desired Settlement: Please either repair my camera or replace it free of charge.

Consumer

Response:

I contacted Sony and was able to get the matter resolved without Revdex.com intervention. Please close the case.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a Sony SD memory card that was defective. I called and they gave me a service number and asked that I return the card to their service center in Laredo Texas. I returned the card on February [redacted] by US postal service, return receipt requested. The card was received and signed for on February [redacted]. I called on February [redacted] and was told the card was defective and a replacement was being sent. I never received anything so I called again today, March [redacted]. I have now been transferred twice and have been unable to get resolution to the issue.Desired Settlement: I just want Sony to live up to their warranty and replace the defective card.

Business

Response:

Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] regarding the Sony SF16UY/TQMN. Sony has contacted this customer and a new unit has been ordered for the customer. The unit should ship this week.

If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They have said 3 different times a replacement would be sent to me and I have never received one. The last time was on March [redacted] and they said I would receive the replacement in 3 to 5 business days. It has now been 6 business days and I still have no replacement for the defective Sony product!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] regarding the Sony SD Memory Card SF64UY/TQMN. Sony provided this customer a replacement Memory Card at no cost on March **, 2014, and was shipped via Fedex Tracking [redacted]. Per Fedex website the memory card was delivered on Friday April **, 2014 at2:22 pm.

If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I contacted sony sometime in the month of march about problems with a sony vaio laptop not working correctly even though it was brand new. They told me to send in the item for repair under warranty. I tried for 3 weeks to get them to send me a prepaid fedex box due to the fact that I dont like dealing with ups because I have had problems with them in the past. I kept getting the run around of those 3 weeks with sony saying the box will come tomorrow over and over. finally I broke down and told them I would send it via ups. they gave me service # [redacted], and told me to bring it to the nearest ups location and they would take care of packaging and shipping the laptop to sony repair center in texas. I did just that...I dropped my laptop off to ups in perfect physical condition...was given a receipt and told ups would package the laptop and send it out that day. about a week later I received a email from the sony repair center in texas saying there was a balance owed for the repair of my laptop. I contacted them and ask why there was a balance owed when the laptop was under warranty and should be covered. sony told me that the laptop had physical damage due to the left screen hinge being broken. I told sony that I dropped the laptop off with no damage and it might have been done by the ups store while packaging the laptop or shipping it. sony told me they would file a shipping claim with ups and it would take ten days. I waited the 10 days and call sony back...they told me the claim was invaild because they was no damage to the shipping box. I told sony if the laptop was damaged during packaging why would there be damage to the shipping box. sony replied with we dont have an answer for that but that I am responsible for the damage and have to pay to have the laptop fixed. I dont think this is right considering that they have a third party (ups) handle the item between it leaving the owners hands and reaching the repair center. the customer should not be responible for damages a third party(ups) has caused. so now im out 800 dollars for the laptop cause sony refuses to honor there warranty.Desired Settlement: I would like the laptop fixed under warranty because I refuse to pay for damages a third party (ups) has caused. or I would like a replacement laptop.

Business

Response:

Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] about the Sony VAIO SVF14N11CXB. We contacted the customer on May **, 2014 and offered to cover the repair cost on his unit . We sent him a box with a prepaid shipping label to facilitate the shipment of the unit to our service facility.

If you have any questions or require additional information, please feel free to contact me at [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be acceptable once they do the repair... I have sent out the laptop yesterday and I am waiting to get it back.

Sincerely,

Review: I purchase Vaio laptop august 2013 and still under warranty, Its already had battery, fan, and speakers hardware problems and I send to repair center 3rd time and each time took a month so last 4 moths I cannot use this computer.It's obvious defected item.last time I send the repair service and its already been there 21 days and what happened I do not have any idea, When I called to customer service, They refuse to pay my money back or replace to the item. When I bought this product I paid more than to other similar product(competitors), because Sony reputation, but Sony do not want to any help or contribution, Last 4 months I couldn't use the laptop and I had a problem with my school and homework. This item is defected and lemon Item and I want to Sony have to admit their item is defected .Desired Settlement: My first preference is would like to get my money back or replace to the item and warranty

Business

Response:

Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] regarding the Sony VAIO SVF15A16CXB. We contacted this customer on May **, 2014 and requested for a copy of the sales receipt. We offered to buyback his unit by sending him a check amounting to $1082.49. The customer accepted the offer and we processed sending him a check on June **, 2014.

If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am the Legal Owner and User of a SONY product used for listening to audio on my desktop PC. The product is a SONY Dynamic Stereo Headphones, Model MDR-V150. In general terms, this product is a pair of headphones used to listen to audio. I am writing SONY to inform them of this product failure due to substandard materials in manufacture and my overall customer disatisfaction with the quality of this specific product that never met my expectations under any critical evaluation of product quality and performance standards. In general, in the global marketplace for electronic goods and durable goods manufacturing standards, Japanese goods have a reputation for stringent manufacturing and high quality control. This product is not representative of Japanese quality and betrays the Japanese reputation for craftsmanship, materials, quality, and performance. Under light use and normal conditions, the right side audio piece fractured at the swivel point at the junction of the headset and the audio speaker on the right side. In an instant, my right audio speaker was dangling and broken from the headset unit. The sound quality was not crisp. The volume and crispness of the sound was low and blunt, without clear, crystal sound resolution and separation. I am the original Legal Owner of this unit, and no other human being has used this private property. The audio equipment was not subject to any kind of extraordinary use or stress. There is no receipt or package for this product, however I can provide you with the digital photo to the product failure. In closing, this product is poor quality, and based on the poor quality of the unit under the SONY brand, I will probably have to avoid purchasing SONY electronics in the future so that I am not falling into the role of a victim of another poor quality product. It simply is not acceptable when there is so much competition and choices in the retail electronics retail market. I urge you to take this complaint seriously.Desired Settlement: I will accept a replacement for this defective unit. I would prefer it to be another model of dynamic stereo headphones that is superior in materials, craftmanship, performance, sound quality, volume, and durability and reliability to avoid a repeat of the described circumstances. It would be appreciated if electronic engineers could recommend a tested and recognized quality product made of durable materials. My personal preference is all black. It will be used as part of a desktop computer system for music, videos, You Tube, and similar basic audio utilities. Sound quality, volume, crispness, and differentiation is valued here. In the event that you do not wish to replace the SONY product, you can issue a refund for the retail fair market value of this product.

Business

Response:

September [redacted], 2013

Review: First Let me say I have been a purchaser of Sony Products for more than twenty years, purchasing a regular Sony TV, then A Trinitron 36" TV, A 60"Grand Wega TV, and now a XBR 65" TV with the Media Player. My last purchase came on 11/**/2013 The items were delivered to my home and set up on 11/**/2013. My first concern came on 11/**/2013 when I tried to take advantage of the Promotion of one-year free service for [redacted] and [redacted] online video service. It would not let me logon . I called the Sony network people and they assured me it would be resolved in no less than 48 hours. I waited for an e-mail/telephone call to give me instructions for about 60 hours. I then called back and they told me it would be resolved on Monday 11/**/2013. After no contact from Sony at that time I called again and inquired as to why I had received no contact from them(Sony), they told me that it was active, I then asked to speak to a Supervisor, the lady was reluctant, but finally told me that she would connect me, after about 10 minutes I hung up the phone. I called back about two hours later and still got the same runaround about my file and I asked what was so difficult about getting an access code and made them aware that I felt that I was getting the run-a-round. On 11/**/2013 I reported to them that I was not receiving 4K Type Resolution on my TV that I had downloaded. I first talked to [redacted] about a technician coming to my home to adjust/resolve the problem of not getting 4K type clarity on my Sony video downloads, he told me hi would need to speak to a higher up that he was a front line person, he connected me to [redacted] who tried to assist me from her station and concluded that the problem was that the Picture adjustments was in the Default mode and she could not help me. I made her awaree if I was going to watch a TV that showed only 1080 mode or less ,I would never have paid $6200 dollars for a 4K TV. I would have spent roughly $1500.00 for a 1080HD TV. I also made her aware that I purchased a SONY TV and a SONY product, whaich I had always believed stood for the highest level of Quality and Service. But this experience is causing some doubts in my mind regarding SONY products. By the way I purchased my TV and Media player from the local [redacted] in Midland, Texas.Desired Settlement: Resolve my concerns and requests. Don't make me change my perceptions of SONY Products and Services.

[redacted].

Business

Response:

December

[redacted], 2013

Review: The vaio tap 20 I purchase from Best Buy 2 months ago I completely defective. The manufacture Sony is not honoring the terms and agreements of the warranty. The item has serious hardware issues and it was my mistake purchasing a sony product and not a [redacted]. At least with [redacted] they replace or repair the defective unit immediately. Sony is a terrible company and never again will I purchase another product from them. The customer service is outsourced and its terrible. The customer service department failed to replace or repair my product. the technical team could not install the [redacted] updates on my computer at no fault of my own. They cannot do their job and I am left with a computer that is not working. My product does not install correct drivers and its a deeply flawed machine. The HD graphics constantly crash and my computer is unstable even after multiple system recoveries and restore.Desired Settlement: I want this unit replaced with a working unit of similiar equal or better value. This is a terrible machine that does not work. If the product can be repair or replaced I would not mind. But Sony chooses to avoid my problem and does a terrible job at customer service.

Business

Response:

RE: [redacted] Case: [redacted]

Dear Dispute

Resolution Services:

Thank

you for contacting Sony Electronics Inc. regarding the complaint your office

received from [redacted] regarding the Sony [redacted]. Sony has contacted

this customer and Sony has advised the customer to send the computer for repair

at our service center. We have sent the customer a shipping box. The computer

is under a manufacturer’s warranty.

If

you have any questions or require additional information, please feel free to

contact me at ###-###-####.

Sincerely,

Sony Electronics Inc.

National Customer Relations

###-###-####

RE: [redacted]

Review: Last year I bought 2 blu Ray DVD players. One for my son in tenn. And one for my wife for Christmas. My wife opened hers Christmas and I hooked it up a couple days later. We used it about once or twice a month.this Christmas I got her a 3 d movie as we got a new tv. We played it and everything was fine. About 2 weeks later we tried to play another one and it did not work. I tried several DVDs and nothing. I called support and they had me try some things and nothing. They told me after giving them all the purchase date information and they said mail it in and they would replace it. I did as instructed and got a phone call saying a week later saying they wouldn't honor the warranty and wanted me to purchase another one. When you purchase items in late no and dec for Christmas the warranty when Christmas is over. It didn't work one year later when it worked last. It has a one year warranty. Do you only make products that last 366 days? If you were not going to honor the warranty you should have not had me send it. It cost me already $15 to ship to you that I should not have had to spend if you were honest with your intentions. Do the right thing and honor the warranty and learn what customer service is.Desired Settlement: Replace the unit under warranty as was informed you were going to do. Refund of shipping charges if you won't honor your word.

Business

Response:

RE: [redacted]

Dear Dispute

Resolution Services:

Thank

you for contacting Sony Electronics Inc. regarding the complaint your office

received from [redacted] regarding the Sony [redacted]. Sony has contacted this

customer and Sony will refund this customer for the exchange. The amount of the

refund will be $77.70. The customer should receive the refund check in 3 to 4

weeks.

If

you have any questions or require additional information, please feel free to

contact me at ###-###-####.

Sincerely,

Sony Electronics Inc.

National Customer Relations

###-###-####

RE: [redacted]

Review: I bought a Sony Xperia S Tablet Model SGPT1211 Serial number [redacted]. I have not even had my device a year yet and have had so many issues. The main issue is that when you plug headphones in it only plays one ear no matter what headphones I use. The device freezes and I am constantly having to restart it. I use this device daily for my school and when I spoke with tech support they want me to send in my tablet and have it repaired. I can not be without a tablet it is required by school. Also while researching this problem I find out through Sony that there is a recall on my model because of the splash guard or something like that. When I spoke with the tech support and after going over my concerns I was advised by one of Sony employees that if I dont like the way that sony products work I should have went with another company. I have relied on sony products most of my life and to be told that was disturbing. I called in with a genuine product defect issue and I got that response. I enjoy sony products that is why I buy them. To me they are the best products and this is the first time that I had a issue with a sony product I get told I should have went with another company and I have to be without a device for a undetermined amount. She says it normally takes 7 to 10 business days but it could take more.Desired Settlement: I want a new device sent to me the current device that I have has so many issues its unreal. It even has a recall on it. I can not be without a tablet for school reasons. I have bought sony products for many years and have stood by this company its only fair that this company respects its customers. I love my sony tablet if it works. Even after being told my a sony employee that if I dont like the product I should go to another company I am still sticking with Sony because I have faith in its products. This is my first problem that I have had with any of my sony products I have purchased over the years. A replacement device sent to me should not be a issue

Business

Response:

Dear Dispute

Resolution Services:

Thank

you for contacting Sony Electronics Inc. regarding the complaint your office

received from [redacted] regarding the Sony SGPT121US/S. Sony has contacted this

customer and has offered to repair the unit under the warranty. Sony has sent

the customer a shipping box. The customer refuses to send the unit for repair.

Sony would not be able to meet this customer’s expectation of a replacement

unit sent right away.

Until

the customer sends the unit in for repair Sony will not be able to assist this

customer.

If

you have any questions or require additional information, please feel free to

contact me at ###-###-####.

Sincerely,

Consumer

Response:

I do no accept this because they want me to send in my tablet in and I am nit ro have a tablet for who knows how long. I am in school and require a tablet to go along with my studies also even though my tablet works partially If I dont have a tablet I fall behind on my studies and if I fall behind on my studies I doubt that this company wants to pay for my tuition because I failed because of their negligence all this could have been avoided if the device I bought wasnt defective a d they want me to aend in the only tablet I have and use daily for school purposes this company z DOES NOT CARE ABOUT ITS CUSTOMERS

Business

Response:

[redacted]

Dear Dispute Resolution Services:

Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] regarding the Sony SGPT121US/S. Sony has contacted this customer and has offered to repair the unit under warranty and cover all shipping. The customer states he is unable to send the unit for repair. We have advised the customer that Sony does not have a loaner program. The warranty is for repair not replacement.

If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My Sony Vaio Laptop purchased in December 2013 stopped working in February 2013. I brought it to the Sony Store and they told me it had a hard drive problem and needed to be shipped out to be repaired. I paid a non-refundable deposit of $100 and shipped it out. Two weeks later I got an email from the Sony repair center asking me to call them to discuss my repair estimate. I called, and they told me the repair estimate was $1,150 ($50 more than the total original purchase price). When I asked them for a breakdown of how it could be so much, they sent me the following email:

"Good afternoon

Dear [redacted], we already completed the repair evaluation of the laptop our technical team found an issue with the SSD (solid hard drive) the repair cost for the unit is uneconomical is over thousand dlls

There is only 2 options, if you would like to proceed with the repair process you need to approve the estimate amount and provide your credit card information

But if you decide to refused the estimate because is uneconomical for the repair the unit will be return back to you unservice

Please call back to laredo repair center with your final decision

Regards

SONY REPAIR CENTER

JGC"

I still have received no formal written communication of the breakdown of prices or charges and they refuse to provide it.Desired Settlement: I would like my laptop returned and my money refunded, or a formal document detailing why my repair charges total $1,150. I feel like I am being taken for a ride and cannot believe there is no formal communication.

Business

Response:

Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] regarding the Sony SVT141190X. Sony has contacted this customer and has offered an exchange. We are awaiting the customer’s response.

If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Sincerely,

###-###-####

Review: I have acquired a Sony Vaio notebook last December in Florida and moved to France in January. About two weeks ago, in the beggining of April, the computer's screen stopped working. I have three times contacted the online chat from Sony's website and they only were able to advice on fixing software issues but my equipment has clearly a hardware issue. I was told to call Sony's assistance in France but they do not speak English.

Equipment details:

- Model name: SVF14N13CXB

- Serial number: [redacted]Desired Settlement: I have chosen to buy a Sony notebook because of its quality. My wife has a Vaio and it works perfectly. I am currently leaving abroad and need the computer daily.

Business

Response:

"Thank you for contacting Sony National Customer Relations,

You can contact us 24 hours a day, 7 days a week at:

[redacted]

We have technical assistance available on the website at the top right corner of the page by clicking Contact.

To discuss the situation you described in your letter. We are also available at ###-###-####. Please reference your customer information number: [redacted].

I look forward to hearing from you soon.

Sincerely,

National Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unacceptable to me. The answer from Sony was:

"Thank you for contacting Sony National Customer Relations,

You can contact us 24 hours a day, 7 days a week at:

[redacted]

We have technical assistance available on the website at the top right corner of the page by clicking Contact.

To discuss the situation you described in your letter. We are also available at ###-###-####. Please reference your customer information number: <[redacted]>.

I look forward to hearing from you soon.

Sincerely,

National Customer Relations

C7HN

Revie"

The answer makes little sense - call an US number to get assistance in France? I worked around it and got Sony's repair phone here in France but I speak no French and the attendants speak no English. Again, to go around it, I asked a French friend to call Sony few minutes ago today (May [redacted], 2014).

The attendant informed us that I have to take the notebook to Paris for service and that it will take at least 2 weeks to get back to me once they have the computer. She asked for the invoice number, which I did not bring to France. She also told us that without the invoice number, there is no warranty.

I am extremely disappointed with Sony, specially because I have chosen the VAIO because its is perceived as a higher quality product. It is unacceptable that a 5-month old computer does not work! It is a Sony VAIO that has cost me USD 900.00. Now, because I am not in the US I feel completely hopeless with the equipment - this is why I am insisting on this complaint.

Can you support me, getting back to Sony with extra priority? I feel left behind here.

Thank you!

Sincerely,

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First of all, I did answer Sony's email on May * (attached is the PDF that proves my claim) but their answer to my complaint made little sense call an US number to get assistance in France. I worked around it and got Sony's repair phone here in France but I speak no French and the attendants speak no English. Again, to go around it, I asked a French friend to call Sony few minutes ago today (May [redacted], 2014). The attendant informed us that I have to take the notebook to Paris for service and that it will take at least 2 weeks to get back to me once they have the computer. She asked for the invoice number, which I did not bring to France. She also told us that without the invoice number, there is no warranty. I am extremely disappointed with Sony, specially because I have chosen the VAIO because its is perceived as a higher quality product. It is unacceptable that a 5-month old computer does not work! It is a Sony VAIO that has cost me USD 900.00. Now, because I am not in the US I feel completely hopeless with the equipment - this is why I am insisting on this complaint. I expect a more concrete answer than just calling the US service number next time.

Second, the most recent answer (from May [redacted]) suggests that I contact Sony's online tech chat. This was the first thing that I did - I would also prefer a quick solution to my computer's problem. What is not acceptable here is that I wrote on my original complaint that I have contacted the technical support chat several times, tried all the software fix they have proposed (resetting the bios, re-installing the video driver) but my problem is definitively a hardware defect.

I still wait for a proper solution to my problem: I have acquired a Sony Vaio because of its quality but in 4 months the screen had a hardware defect and does not work. I am asking for a new equipment to replace this one.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for your response. In order to receive service for his unit, he has the option to contact the support center in the country where he is located and arrange service through them. Sony France has their own policy in handling repair issues for Sony products purchased outside the country.

He may also have the unit repaired in the U.S.A however, he will be responsible for all charges encountered in shipping the unit to and from the repair center. [redacted] needs to contact Sony U.S.A if he wants to have the unit serviced in USA. Further, Sony does not settle consumer issues via Email. Sony already made multiple attempts to advise customer to contact us. As what we have discussed on the previous response, customer needs to contact Sony support so that troubleshooting and minor diagnostics can be performed and determine his applicable service options. We are unable to call him directly as he is in France.

If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Review: The camera, DSCWX80 that I purchased in August 2013 stopped working on 7/**/2014 while I was taking a video. The lens stayed popped out and I turned the power off but it didn't reset the camera.

I called Sony customer service and sent the unit to the repair center in Laredo, TX as it was still under 1-year manufacturer's warranty.

On 8/**/2014, I received an email from [redacted] from The Sony Repair Services Response Team saying that the warranty will not cover the repair because the camera was physically damaged. There was no additional information.

Since the camera has been carefully used and it has never been dropped nor physically abused/misused, I sent an email back to Sony asking for more details on their assessment and also asked why they believe the camera has suffered physical damage.

As of 8/**/2014, I haven't heard back from Sony.

Model: DSCWX80/W

Serial: [redacted] Repair Event ID[redacted] Work Order Number: [redacted]Desired Settlement: Sony should honor the warranty and repair the camera. If the camera was physically abused and damaged as they described, I'd like to have more information on their assessment and know in detail why it's related to the problem.

Business

Response:

Thank You for contacting Sony electronics Inc. regarding the complaint your office received from [redacted] regarding his DSCWX80/B. Sony has contacted this customer and informed him that the unit has physical damage as per the diagnosis of the technician. Sony offered DSCWX80/W.b $119.88 plus tax but customer declined the offer.

If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

My initial request to Sony was provide sufficient evidence that the camera suffered from a physical damage. As I mentioned in my previous message, the camera was handled with care has only minor scratches and a missing cap (which has no electrical wire, it's just a cover for the USB port). Sony can't reject the warranty repair by simply saying there was a physical damage. If there was any physical damage, I want them to explain in detail how it's related to the problem.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Dispute Resolution Services,

Thank you for contacting Sony Electronics Inc., regarding the complaint

your office received from [redacted] about the Sony DSCWX80/B. The unit was

diagnosed by our Authorized Service Technician and determined that there is a

Physical Damage on the unit. Physical Damage automatically void the limited

manufacturer's warranty. Sony offered DSCWX80/W.b $119.88 plus tax but customer

declined the offer.

Our decision on this will never change and Sony considers this claim

completed.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am not satisfied with the answer from Sony. The damage from Sony described doesn't seem to be related to the actual problem and they are minor and they have been on the camera for about 1 year while the camera was working fine.

I am not happy to hear that Sony is selling a refurbished camera at a higher price than a brand new one. I have been sharing my experience with other users and will not recommend Sony to anyone.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased a sony bravia television serial number [redacted]. Approx 3yrs old and now lcd screen is dark in spots. I called customer service and agent was extreamly disrespectful and rude. she did not listen to the problem I have and just repeated that there is a one year warranty and all others problems are not sony concern anymore. I spent $2600 on this tv brand new and was told that the lcd tvs would last a life time. it has never been moved from the wall on my house where it was installed. the lady also stated that she has never heard anyone having this problem with the tv which is all the more reason that it is likly defective. I did not appreciate her attitude and her speaking over me while I was talking. I have purchased sony products my whole life, I have 3 sony ps3s and a sony ps4 also have the sony surround sound system, 3 other sony smaller tvs. I have always been happy with the products in the past but extreamly dissatisfied with this one. I did not spent top dollar on a low end tv that would have a life of 3yrs. I would have spent a third of the cost on a vizio and would expect this from a tv from them.Desired Settlement: I would like a sony autherized repair shop to fix the tv at no charge. I have spent a lot of money on there television that was supposed to last a long time and this falls way short, I have older tvs that are still working after several moves and relocations before I moved into this house in 2010. if sony does not stand behind there product and repair it, it would be the last time I ever purchase any sony products and would suggest to any person I know and see to steer clear of sony as they do not stand behind there products that may be poorly made or defective.

Business

Response:

Dear Dispute Resolution Services,

Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about his Sony KDL55HX800.

Sony has contacted the customer twice, unfortunately we were not able to talk to him directly.

Sony takes great pride in our products. As such, a limited warranty accompanied the product at original purchase that warrants against defects in material or workmanship for a designated time period.

The time period for the limited warranty that accompanied the product at original purchase has expired, and Sony will not be able to honor the customer’s request. Sony considers this claim completed.

Sincerely,

Review: Sony will not deliver the software I purchased with my laptop and the last customer service representative refused to let me talk to their [redacted].

I purchased a Sony Vaio over 30 days prior to Christmas for my daughter 2 years ago. Part of the startup instructions are to backup the laptop. I tried to run Sony's backup software and it stated that a recovery hardware partition did not exist and would reboot. Since I purchased the laptop over 30 days before Christmas, and my daughter opened it on Christmas, [redacted] would not take the laptop back. When I contacted Sony, they wanted me to pay to ship the laptop to them for them to fix it. Since the laptop worked, I wasn't going to pay extra. Soon after the 1 year warranty expired, I had to replace the battery, the RAM and now the Hard drive. I have been able to install an operating system, but what I am lacking is the WinDVD software that I purchased with the laptop. Sony does not deliver the purchased software and as far as I know they could be reselling WinDVD keys multiple times. Their customer service representative stated that the process of creating a restore point is how the software is delivered. That would be fine if the restore software ever worked. All I want is the software I purchased with the laptop. Sony offered to sell me a recovery disk for $75 that does not have the license key I paid for originally. The last customer service representative ([redacted]) refused to let me talk to her [redacted]. When I asked her for the name of the previous representative on a documented earlier call (He was at least trying to be helpful) she hung up on me. I own 6 laptops, 2 HPs, 1 Samsung, 1 MacBook, 1 Dell, and 1 Sony Vaio. I have had to call for support from some of the others and have never had such a poor experience with customer service. I have defintely never have owned such a poor quality product.Desired Settlement: I would like the software I paid for when I purchased the laptop.

Business

Response:

Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] about her Sony Laptop. Sony has tried to reach out to that customer by making several phone calls but we weren't able to speak to her. She didn't respond as well to the voicemail that we left.

If you have any questions or require additional information, please feel free to contact me at ###-###-####.

?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I retuned sony's call to which they re-iterated that they can not prove they sold me a valid license. Maybe if they checked their records for a [redacted] they might have greater success.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Dispute Resolution Services:

Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] about the Sony VPCEG27FM/W . We contacted the customer on 11/**/2014, however we were not able to speak to her directly. Sony has definitely processed a check refund for the customer in the amount of $74.68 , with order number [redacted]. This was approved on 11/**/2014. The customer will receive the check refund within eight to ten weeks.

If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Still awaiting check.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

*

Review: The following product uses SecuROM by Sony. Therefore, I am filing this complaint against Sony.

The full version of Oxford English Dictionary (OED) Second Edition CD-ROM Version 4.0 by OUP is not compatible with Windows 8.1 Professional 64-bit. Oxford English Dictionary (OED) Second Edition on CD-ROM Version 4.0 does not work due to "SecuROM(TM) get maximum control". OUP has an abjectly disgusting level of contempt towards customers concerning anti-piracy measures. OUP's anti-piracy measures are so overwrought that OUP's paying customers cannot use the very same software which they themselves have already paid for due to "SecuROM". I tried to install OED Version 4.0 today, but I received the following error: Dear Software User, This test program has been developed with your personal interest in mind to check for possible hardware and/or software incompatibility on your PC. To shorten the analysis time, system information is collected (similar to the Microsoft's msinfo32.exe program). Data will be compared with our knowledge base to discover hardware/software conflicts. Submitting the log file is totally voluntary. The collected data is for evaluation purposes only and is not used in any other manner. Your Support Team Do you want to start?Desired Settlement: I am demanding a resolution to this problem or a full refund in the amount of $295.00.

You publishers are such scam artists of the highest order. Not only does OUP and its ilk in the publishing industry steal original content from starving authors and artists, but OUP has the gall to concoct these stratagems to render expensive software obsolete prematurely and to bilk the end-users out of $295.00 per year!

If I could use the OED on disc over the next 60 years, then I would save $17,700 in total. But it appears OUP and Sony have decided to make the disc obsolete and to offer the latest versions of the OED on-line at $295.00 per year, scamming each and every customer out of thousands of dollars!

Business

Response:

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Inc. regarding thecomplaint your office received from [redacted]. Sony has contacted customer last 11/** and today 12/**, but to no avail, we have reached his voice mail box. We left him a message to call us back so we can get his product information and assists him accordingly with the issues he has. If you have any questions or require additional information, please feel free to contact me at *

[redacted] Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I never received a call. Why doesn't Sony email me?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Sony has not replied to me with questions that Sony claims it needs me to answer. And Sony has not replied even to the Revdex.com with the questions that need to be answered. Therefore, Sony should reply to the Revdex.com with the questions that need to be answered by me. I checked my emails. I cannot find anything from Sony aside from the Revdex.com complaint.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted]. Sony contacted the customer several times, however we were not able to talked to him directly. We would like to get more details about his issue and escalate it to our [redacted] for technical help. If the customer prefer to process this thru email, he may send his message to [redacted].We are looking forward to resolving his issue. He may also call our support at:###-###-####US: M-F: 8am-Midnight EasternUS: Sa-Su: 9am-8pm Easternmake use of the Event ID [redacted] as reference, we recommend that he ask for a [redacted] when he call us. We also made a special plan on this event for assistance. Sincerely, [redacted]

Review: I am completely disgusted with the lack of Sony customer service, support and most importantly my Sony TV which turned green. I have a Sony SX RD model KDS – R50XBR1 which was once considered among the top of the line TV's on the market.

A green film discoloration developed on my TV screen I originally thought it was the bulb. I had the bulb replaced and paid for that but the Green discoloration remains on my TV screen and it continues to get worse and worse and worse. My TV has been destroyed for years.

I went around in circles trying to originally work this out with customer service for years, not until I filed a complaint with the Revdex.com did I receive a little assistance from [redacted] in the [redacted]t, but it's still not resolved.

A Class action lawsuit was brought against Sony and under the agreement when Sony settled they were supposed to contact me which Sony NEVER did.

It was Sony's legal duty to contact me and they never did.

It is Sony's Legal obligation to fix or replace and they have done nothing.

The Class Action Lawsuit was Filed by:

[redacted].

[redacted] Tel: ###-###-####

I was NEVER offered a replacement TV or a free optical block replacement or for SONY to even fix the current TV which once looked amazing!

I have a lot of Sony Products in my house and have always considered Sony to supply good products until this recent issue. I thought Sony would stand by their products and provide good customer service but this entire situation is extremely disappointing. If this is not resolved I will NEVER purchase another Sony Product.Desired Settlement: Replacement /

Business

Response:

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony KDSR50XBR1.Sony has already contacted this customer, unfortunately we were not able to speak with him directly. The time period for the limited warranty that accompanied the product at original purchase has expired 6 years ago, however Sony would like to offer him 23 % discount off on a brand new replacement that he likes from Sony Store website, and we will also deduct the amount of $40.47 off the discounted price for the lamp that he has purchased to fix the issue on his unit. If customer is interested in this offer he may reach us at :###-###-####US: M-F: 8am-Midnight EasternUS: Sa-Su: 9am-8pm EasternPlease provide the event number [redacted]Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The fact of the matter is that Sony was required by the courts ruling to contact me and either fix or replace the TV, which they never did. I have been begging Sony to live up to their responsibility for years and have been ignored via email /phone correspondence / written letters. Sony has avoided their obligation. I invested countless hours once the TV turned green to get this corrected. I did not cause this issue but Sony did but selling me a pricey faulty product and not living up to their responsibility to make it right. To restore my faith in the Sony brand I ask that Sony provides more of a fair product replacement percentage. A new TV which is comparable to what I purchased will cost me thousand of dollars, so I ask that Sony provides a 40% discount on a new TV Sincerely,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have spoken with an [redacted] but [redacted] has refused to speak with me despite multiple attempts to talk to her about this. Sony/[redacted] is not offering what they said they would sony my continues to play games with me instead of resolving this with a loyal customer who was sold a defective product

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony KDSR50XBR1. We already contacted the customer several times through phone and email. After a long series of discussion, we finally offered him the model KDL65W950B. This model is now being offered at $1,999.99 in [redacted] which is already on a discounted price. The unit originally cost $ 2,799.99. Our offer of $1,323.24 is even more than 50% off on the original price. As promised we will also deduct the cost of the lamp that you purchased to fix the issue, $40.47. The total cost of the replacement is $1,282.77, plus tax. The warranty terms for this unit is 365 days for parts and labor. The customer is insisting to add a 5-year warranty for the product, unfortunately we cannot provide him the extended warranty for the product, he would have to purchase the warranty separately. This is the best and final offer we could give. We also gave 90 days for the customer to redeem this offer, this would also be subject to stock availability. The reference number for this is [redacted]. He may email our support thru [redacted] once he is ready to avail of this offer. Sincerely [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It's an insulting offer, [redacted] has not communicated anything with me. I have emailed and called her and she will NOT return an email or call - also insulting considering Sony sold me a defective product and did not follow court order. Sony sold me a defective TV and was found guilty of that in a class action lawsuit. Under settlement Sony was legally obligated to the defective TV. Now Sony years later is still not owning up to this and now trying to get me to spend another $1300+ on likely another bad product. How is that fair? I asked for Sony to supply an extended warranty in this situation to be reassured that this will not happen again to me and my family. Your asking me to spend a lot of money with no reassurance when this company has already Sold me and millions more defective products and letting them get away with it. Sony is taking advantage of consumers like my self and I came to the Revdex.com for assistance, so please help me out in this case. FYI-not sure why you closed this claim since I had already rejected this last week on the day you sent me Sony's response.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,