Sony Corporation of America

Review: I bought a camera at Sony Store online and it has a defective and when I asked to exchange they will not let me get an exchange as they want to repair my new items that I bought. I said I just bought it on February *, 2014 and Sony have a promo that the price of the camera at that time is $269.99 and the promo was one camera bag and an 8 GB SD card which are free because of [redacted]. I only want to buy the camera and Sony just added the freebie which is the SD card and the Bag.

I just told them I want a refund as I do not want it repair. When they sent me the Camera, all the freebie are all together in one box. When I asked the person on the chat room customer service he told me it is a freebie so I can keep it. But those Customer Service people answering my e-mail insist on me to return also the freebie or they will charge me for the bag and SD card.. Sony insist on sending it back or else they will not return the price of the camera which I pay for 295.62 which Sony withdraw the next day on my account even thou I do not have the camera yet, they already withdraw the payment. Sony threatened me that they will only refund me $239 plus tax,if I will not return the item, the bag and SD card, I won't get a full refund.Desired Settlement: Because they threatened me not to get a full refund I return all the items, the camera the bag and the SD card.

My desired settlement is that they return the $295.62 on my account and refunded me the shipping and handling insurance for that return of the camera bag and SD card.

Then Sony has to send me back the bag and SD card as a freebie, for all the hassle and threat to me by the Customer Service online e-mail.

Business

Response:

Dear Dispute

Resolution Services:

Thank

you for contacting Sony Electronics Inc. regarding the complaint your office

received from [redacted] regarding the Sony DSCWX300/R. Sony sales

department will be refunding this customer in full. The customer has returned

all items in the sale.

If

you have any questions or require additional information, please feel free to

contact me at ###-###-####.

Sincerely,

Sony Electronics Inc.

National Customer Relations

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I made all the attempt to resolve the problem many times with the Customer Service Sony Store thru e-mail and phone but they push me in complaining about the bad services and product promo that they did not bother to acknowledge.Nowt it is my turn that they return the camera bag and the SD card which is a freebie. At least I did not ask them to return the Camera only the Freebie. Again they did not resolve the issue, the return of the freebie when I bought the camera. They want me to return it then I want it back. and the full refund of $295.62 that they withdraw on my account. I do not want to be threatened, I am a good customer of Sony.

Sincerely Yours,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear better business bureu,

All I want is the camera bag and the Sd card to be sent bag to me, as the customer service told me that it is free and I do not have to return it. All I want is the full refund of $ 299.00 and sreturn to me back the camera bag and the sd cars. Sony is not listening.

Sincerely yours,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Sony is unable to return the freebies to customer, Sony can not meet [redacted] expectations to return the freebies. Sony's response will not change. Thanks, [redacted]

Review: Ok first off I really want this complaint directed at Sony, but the options does not allow it. I bought two Sony Xperia Z phones when I started a four person family plan with T-Mobile. I discovered over a month ago that my first Sony Xperia Z handset had triggered water damage on the one of the ports (There was no water damage as the phone was functional and could use that charge port). I worked it out with T-Mobile via [redacted] at the T-Mobile [redacted] office and he took care of it. After my ordeal I told my other line user to not open any other port than the charge port and keep it away from water since their is known defects with this alleged waterproof phone not actually being waterproof. He took the precautions as I instructed, because our jump was up soon and we wanted to get rid of these sony phones as they are poor quality lemon smart phones. I recently discovered over a week ago that his Sony Xperia Z now has a tripped water strip indicator on the headphone port (he uses bluetooth headphones so he never even opens that port). This is immensely aggravating as he took the precautions to avoid the defective phone tripping the water sensor before jump to rid ourselves of these horrible phones. I want Sony dinged for this terrible quality product, but I need T-Mobile to help me get them out of our lives so I can continue my service uninterrupted. I tried Reaching out to [redacted] (it may be [redacted]) multiple times and left multiple voicemails (his VM did not say he was on vacation). I have not heard back from him and I just want this resolved. I am getting rid of my replaced Xperia Z tomorrow and we would to get rid of the other one too. Side note the water strip tripped Xperia Z still works and the headphone jack works, so the phone is functioning. We bought the phones under the guise of it being waterproof and since its not we don't want them and pay for jump for that very reason to get new phones. I like to re-iterate that there are known defects with the Xperia Z.

Product_Or_Service: Sony /Xperia Z/

Account_Number: ###-###-####Desired Settlement: DesiredSettlementID: Other (Requires Explaination)

Please for the love of all get this awful poor quality excuse of a smartphone out of our lives for good and note this complaint as a quality issue with Sony. Poor T-Mobile is the middleman here and I feel bad I have to pressure them into a resolution.

Business

Response:

We are sorry to read that this customer is unhappy with his Xperia Z phones. Sony would like to inform the customer that having an active liquid intrusion indicator near the headphone jack is something that can easily occur with a wet finger. Sony has advised T-Mobile that this should not preclude any warranty work on their phone.

From the information the customer posts, we cannot tell if he is having any operational issues with his devices. Also, we cannot find any record of the customer contacting the Sony Mobile contact center. If the customer is having difficulty with his phone, we invite him to contact our support center at [redacted] between the hours of 8am and 11pm EDT.

Review: I attempted to call ###-###-#### to attempt to get warranty for my product that seems to have lost audio from right side of the headphones, Sony MDRDS6500 Digital Surround Headphones and Digital Surround Processor component for MDRDS6500. Model # DP-RF6500, but the CSR was not coherent and would not help me at all, he would constantly put me on hold this went on for 46minutes, when I requested a [redacted], he kept me on hold for another 30minutes and never came back on the line, I could hear giggles and laugh in the background I called them around 16:51 7/**/2014 and did not hangup until 18:30 due to lack of patience and felt humiliated. I purchased this item through [redacted] on September **,2013 and was expecting the item to work properly for at least 5-6 years, not 8 months.Desired Settlement: I would like my product to be repaired properly

Business

Response:

Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] regarding the MDRDS6500 headphones. Sony is trying to get in touch with the customer regarding the issue he is having with the headphones, unfortunately we were not able to talk to him but we left a mesasge to call Sony back. We noted a plan in the file of the customer so the next representative will relay that to the customer once he calls us back. If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

All I am getting is calls from [redacted] people or [redacted], I do not understand a word they are saying. The company would at least make an effort to use English speakers when dealing with English speakers, sadly I do not speak any of their languages

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I keep getting calls from the [redacted] and I cannot understand them one bit..I can also speak Spanish, so [redacted] callers please.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Dispute Resolution Services,

Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony Headphone MDRDS6500. We were able to talk again to the customer today, September **,2014, however we were not able to continue with the conversation because he only speaks Spanish. Our plan for his issue is to offer 50 percent discount on labor since full coverage is only within 90 days from date of purchase or we will process no-cost exchange for a recertified model and we will be covering shipping charges as well. Customer has to get someone who speaks in English call our Sony Support Line on his behalf at ###-###-#### so we can proceed with the offer. We will also send customer email so he will know about our plan.

If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Sincerely,

Review: Purchased computer for $1819.96 December 2013 warranty expires December 2014. In April screen was clouding up. Sent it back for repair. Received it in June with what looked like metal chips under screen. Called and told them. Screen started to cloud up again touch screen stopped working and screen started to crack underneath where the chips were. In August I was told I would receive a box to send in computer. No box came. Called again and this time got laptop box which doesn't fit computer. In September I was told I couldn't talk to customer relations but they would call me next am the [redacted]. No call came. On Oct * I was told someone would call within 72 hours. No call. Today Oct [redacted] I was told I have to wait for them to call me still. But they said call is coming. Last week I was told to take it to [redacted]. They told me those weren't metal chips under the screen but little nicks that you can't feel on top because they are from underneath. Because of these and the cracks that are forming from the nicks [redacted] can't repair it. I have used this computer about three months total and half of that time was with clouding in the screen. Called Sony seven times with no help.Desired Settlement: This computer was defective from the start and Sony is trying to run my warranty out without helping me at all. The fact that you have no way to reach anybody to help you and must wait weeks for anyone to call you (if anyone ever does) is unacceptable from a company this large. The different people that answer the phone only take your information but are of no help. I just want a new VAIO All-in-one computer for my $1819.96

Business

Response:

Dear Dispute Resolution Services:

Thank you for contacting Sony Electronics Inc. regarding the

complaint your office received from [redacted] about her Sony VAIO all in one SVT21217CXB.

Sony has contacted to the customer but we have reach Voice Mail to her 2 phone numbers she provided to us. We asked her to call us back and we will discuss to her the solution we will offer her. We will offer her refund of her product, so we asked her to send us the copy of the proof of purchase to validate the amount she paid for it. Once its validated we will process the refund request.

If you have any questions or require additional information, please feel free to contact me at *

Sincerely,

Review: Sony has not called me back. We have had problems with the Sony VAIO laptop since June 2014. It was purchased 12/2013. I have called customer service repeatedly to get the computer replaced. I was told on 9/**/14 that customer service would call me in 24-48 hours. They still have not contacted me to give me the new replacement computer information. I have called customer service and they say they do not have a direct number to the department so I can speak to someone. I have been told several times that this is placed on the critical list and I should get a call in 24-48 hours. I have not received any calls from them.Desired Settlement: I expect a new computer and a written apology from Sony for their poor customer service. I expect a new ( not refurbished) computer replacement or a full refund within the next two weeks.

Business

Response:

Dear Dispute Resolution Services,

We tried to call the customer through phone but it went through a voice mail. We left a message to call us back regarding the issue she is having with the computer and sent her an email as follow up. We also provided her the information about the warranty of her computer.

If you have any questions or require additional information, please feel free to contact me at ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I still do not have a computer. I called the number and they said I have to try repair service again. I took the computer all the way back to the geek squad. They said they needed to run diagnostics on it again. They said I had to pay additional to get my information off my computer. I told them if they replace the hard drive I want the old one to try and get my ivory important information off of it. They said no. I cannot receive phone calls during the day. I am aSpecial education Teacher working with medically fragile children. I told Sony I need a phone number to aperson that can help me get this resolved. They said they do not have that phone number and they can make another note in the computer for the customer resolution center. They have told me this every time I called wanting to speak with someone. I still do not have this resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Sony is not honoring the customer service agreement. I spoke with Geeksquad when I dropped off the computer and the ** office said they would give me the old hard drive. Now they have changed their mind and said I can not have it back. It sounds like they are not honoring this promise. All they have to do is put the old hard drive in the box and send it to me with the fixed computer. This is not good customer service. I have been dealing with Sony since June 2014 and they keep giving me a different person. Sounds like they are passing the complaint around to put me off. I will not purchase another Sony product ever. In order for the Revdex.com to appropriately process your response, you MUST answer the question abov

Business

Response:

Dear Dispute Resolution Services,

Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted], about the Sony Vaio SVF15215CXW. Sony has already settled the issue with customer today, 11/*/14. She agreed to have the unit refunded by Sony with a prorated amount of $741.84, since [redacted] will no longer repair her unit due to the pending legal action filed by her. Customer already knew that the turn around time for refund check will be 8-10 weeks from the date it’s approved.

If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Review: From: [redacted]

To: [redacted]

Subject: Request to honor my warranty on TV KDL-40EX40B

Hello

I need you help...

I am so frustrated with the [redacted] because nobody knows how to handle my problem.

I bought this TV w/Bluray on Jan 2011 and I bought the 3 year warranty... See the next email with the info of the warranty.

I am calling that 1-888 number since Dec 2013... Everytime that I called they told me oh you have to do this or that like

Change the batteries of the remote control, disconect TV from ac and conected it again...go to sony support website and

Downloaded the last updated for that TV...et or they told me I will send you a usb with the original software but I never received it

But nothing work permanently.. The problem continue since December 2013...

Basically the TV works erratically when I turned On the TV turned Off by itself

When I put the bluray movie.. It say is is loading but do not show the movie...

Sometimes the remote control does not work...

Sometimes the TV turned on when the Sony logo and everything works fine...

Sometimes the TV turned on in one channel directly and can nor change channel or volume or nothing

I have this problems since dec 2013 and every time that I called for help they did differents solutions and

Told that I DO NOT NEED A TECHNICIAN BECAUSE IS A SOFWARE PROBLEM...

I do not know what is the problem but my TV Was worse every date...

I called every month since December 2013 and I urge for help because my warranty expires on January 2014 but

Nobody pays attention to me and now the warranty expired and they told or now you need a technician but you have to pay

WHY THEY DO NO ACCEPT FROM THE BEGINING FRON DECEMBER 2013 that I need a technician an Honor my warranty ???

I do not know... What to do.. This is my last intent to somebody listen to me and help me with the Free repair of my TV ...

My phone number during day is [redacted]

During nights [redacted]

My email [redacted] if you check you can see that all my electronics are Sony because I registered on tour website

The TV was bought on your website and warranty too on January 2011

Thanks for your help

[redacted] PS the only way that the TV works now is disconnected from AC conected again every time that I going to use..PLEASE HELP ME...

From: [redacted]

To: [redacted]

Subject: FW: Order Confirmation - [redacted]

Date: Fri, ** Oct 2014 21:03:26 -0400

Date: Thu, * Feb 2011 13:25:35 -0500

From: [redacted] To: [redacted]

Subject: Order Confirmation - [redacted]

SONY | make.believe

My Account. Customer Care.

Thanks for ordering.

Hello, [redacted]

Your order has been confirmed.

Order Number: [redacted]

Your order contains the following item(s):

Product: DSES3RTV4DP20

Per Unit Price: $39.99

Quantity: 1

Total Price: $39.99

Description: 3-year Service Plan for Televisions

Ship Method: Standard

Estimated Ship Date: 02/**/2011

Subtotal: $39.99

Tax:$2.80

Shipping Charges:$0.00

Order Total:$42.79

Shipping address:

[redacted] You will receive a separate e-mail confirmation once your order has shipped.

REGISTER YOUR PRODUCT

Gain the benefits of registering today. We will contact you with important product notifications, plus it provides proof of ownership if your product is lost or stolen.

Register now

TRADE IN AND SAVE

Recycle the fun. Trade in your used electronics for credit towards something new from Sony. It's good for the planet, it's good for you.

Trade-in

WEEKLY DEALS

Every week we feature exclusive discounts and promotions on some of our hottest Sony gear. Check back often to see the latest offerings.

Shop now

Managing your account is easy.

If you need to make changes, just visit [redacted] and click My Account at the top of any page.

From there you can do the following:

· Manage Your Account · Register Your Product

· Get Order Support · Get Product Support

For additional help, please contact Customer Care

For better service, please reference your Order Number: [redacted]

Please do not reply to this email. If you have any questions, click here to contact us. Be sure to include your order number with all correspondence.

Sony Electronics, Inc. | Personal Information Management Office | [redacted] © 2010 Sony Electronics Inc. All rights reserved. Reproduction in whole or in part without written permission is prohibited. Privacy Policy | Legal InfoDesired Settlement: Please repair my TV KDL 40EX40B ASAP

I have reported problems with my TV since December 2013 and nobody help me

Business

Response:

Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted], about the Sony Bravia KDL40EX40B. Sony has already sent customer email stating that we can’t cover repair since unit was already out of both Manufacturer and Extended Warranty. Customer Relations doesn’t have a way to extend the Extra Warranty the she has purchased especially when it’s already expired. By the way, we tried calling the customer today, 11/*/14, however she was not available to answer the call. We have called her to let her know that we have some options for her. She can call our Support Team for this.

If you have any questions or require additional information, please feel free to contact me at [redacted].

Review: my hdmi /usb cable to charge and transfer data on my camera that I have purchased 4 months ago stopped working. contacted the customer service and requested one to be sent to me since it should be cover under my one year manufacture warranty. I was told that I must return the non working wire (which I explained that I threw out) . I asked to talk to [redacted] and they refused to transfer and told me only they can contact me. I called them 5 times in on week and I never got a phone call back to resolve this issue. . I needed my camera to be charged for my special vacation in mid oct and I ended up purchasing another camera . this camera is useless if I cant charge it and no retail store sell the compatible wire for it beside sony .Desired Settlement: I need the complete wire set for dsc-wx350 camera

Business

Response:

Dear Dispute Resolution Services,

Thank You for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] about the Sony DSCWX350/BDigital Camera. Sony has contacted this customer via phone and email. we will send her Micro usb as 1 time accommodation we just need to verify the address before sending the usb. We are just waiting for her response. She can all us back at [redacted] Mondays thru Fridays 8:00 am ? Midnight EST and Saturdays and Sundays 9:00 am ? 8:00 pm EST

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

they lied about responding and calling me . I called the number provided & no one knew what I'm talking about ...

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They ended up sending a mini usb instead of mini hdmi wire and the wire doesn't fit the camera !

I can not get hold of anyone by calling their 800 number ... I just want full value if the camera reimbursed since I can't even transfer my pics or charge it . I had to buy another camera for my vacation. I have no use for this garbage they call camera when they can't even get the parts right ... I can imagine how hard it is to get it fixed if anything goes wrong with it . I am just done dealing with the horrible customer service that are never avilable .

They are all hiding cause they know what a horrible company they are part of .... Never never again will but any sony product , just want my $350 I paid back

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Dispute Resolution Services,

Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted], about the Sony Camera DSCWX350/B. Sony has contacted the customer today, 11/**/14, however she was not available to take the phone call. The call was made to inform her that we cannot accommodate Mini HDMI Wire as it did not come bundled with the Camera. We will not process refund on the unit as well, since it is not part of her Camera’s warranty. We can only utilize repair option if she encounters hardware issue on the device.

If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Review: I bought a sony vaio computer in early spring of 2014 (march . I sent it in for warranty work in june and never seen it since. My correspondence with Sony has been going on from july-present time, oct **.

this the last response I was given 3 days ago

Dear [redacted],

We apologize for the inconvenience this issue has caused you unfortunately this process cannot be expedited.

Sincerely,[redacted]Desired Settlement: My BUY BACK check as promised, or credit card reimbursement. $975.00est

Business

Response:

Dear Dispute Resolution Services,

Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] regarding the Sony VAIO SVF14N23CXP. Sony has contacted this customer and verified that a Buyback for $913.77 was offered. We apologized for the delay of processing the check. We informed the customer that there was a problem encountered upon processing the initial request for the check. However, we were able to create a new request and it has been approved. Advise customer that turn around time is 4-6 weeks.

If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I AM TRYING TO CHECK STATUS ON MY CLAIM. IT IS WITH SONY. CLAIM NUMBER? [redacted]. I HAVE NOT GOTTEN MY CHEC

?k?

. I DID GET MESSAGES TELLING ME IT WILL 4-6 WEEKS.AUG,SEPT [redacted] FIRST WEEK OF OCTOBER, AND ONE TODAY(NOV **)TELLING ME IT WILL BE 4-6 WEEKS TO PROCESS. THIS IS WAY RIDICULOUS ! I AM A STUDENT AND I HAVE 1HR WALK TO TOWN.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] regarding her Sony vaio SVF14N23CXP laptop. We apologize for the delay of processing the check. Sony has contacted customer last Nov. **, **, ** and today Dec. **, but to no avail, we have reached her voice mail box and today her voice mail box is full. We left her a message regarding her refund check delay. We were able to process another one. It was approved Nov. **,2014 and she should receive it in 4-6 weeks. If you have any questions or require additional information, please feel free to contact me at *

[redacted] Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have no phone now. I am waiting to switch providers as soon as I receive my check! YOU HAVE CAUSED ME A WHOLE BUNCH OF CONSEQUENCES. I LOST A JOB, WALK TO TOWN { PUBLIC COMPUTER} IN -10 BELOW TEMPS! I AM STRUGGLING WITH STAYING LATE NIGHT IN LIBRARY. I WILL TAKE YOUR OFFER, IM SORRY THAT I HAVE LITTLE FAITH IN U, ANYTHING U CAN DO TO HURRY UP IS SUPER APPRECIATED. CAN U THROW IN A SMALL TABLET SO I CAN STUDY AT HOME? FINALS WEEK IS NEAR.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On July **, 2014 I ordered two items from the Legendary Films online store which is handled through MyPlayDirect which is a part of the Sony Corporation. I ordered these items prior to product release. I was informed on September [redacted] that my items would be shipped between October 7-** and delivered between October 9-[redacted]. I contacted MyPlayDirect during this time and told to wait until the window had expired. On November [redacted], after waiting a week beyond the initial window, I noted that I was still being estimated the same delivery date, which was in the past. I contacted MyPlayDirect and was again informed, through form letters copied and pasted in, that "most likely" their systems just had not updated. Today is November [redacted] and though I have been lied to by multiple agents at MyPlayDirect who have claimed that they have escalated my case and marked it as priority, yet the estimated ship and delivery dates have not changed on my order and I have not received the products that I ordered. I have been informed that I have no recourse through them - they claim to have no phone service and refuse to provide me with the contact information of anyone who is able to assist me. They have informed me that they are not capable of doing anything further than simply letting someone else know that I'd like my products. At no point has the company contacted me proactively, at no point have they followed up. They have been 100% reactionary. They have told me that the "least" they can do is refund the cost of shipping, but from the way things look, I expect that they will continue to lie to me, stringing me along, until they can safely claim to be out of stock of the items that I ordered and then they will be able to cancel my order. I note also that a family member of mine ordered a different product from the same shop which was reported to be "backordered" and received their item within one week. I have yet to receive the explanation that I have demanded from them as to what is going on and why my order is not shipping, especially in light of the FACT that they have claimed that this product ships within 24 hours of ordering (I note also that, following my complaints, they have taken down this claim which is wise since it was clearly a blatant lie).Desired Settlement: At the very least I would like to receive the items that I purchased. I really feel that MyPlayDirect owes me not only an apology but also a full and detailed explanation as to what happened - whose particular incompetence caused this delay and who is responsible for such poor mismanagement. They never ONCE reached out to me and I expect that if I had not contacted them and if I was not actively seeking to resolve this that they would be happy to just let it rot and never resolve it. I am owed an apology and they owe it to their future customers to fix whatever is broken in their operational procedures that allows this kind of thing to happen. They owe their customers better service than what they offer now which is NO service whatsoever.

I would like an apology - handwritten by [redacted] of Sony, or issued as an open letter. I will never get that, though if Sony were anything other than a worthless trash heap that is what would be issued. There is no excuse for this poor conduct. It is the most fundamental concept - money in exchange for goods. I want the goods for which I have authorized payment. They shouldn't just be covering shipping - in a fair world they would ship the items to me at no charge along with the additional shirts that I would have ordered if they were any less incompetent. I will never get what I want, of course, but I think that, really, at the very least, they could ship me the items that I ordered four months ago.

I appreciate the assistance of the Revdex.com in this process.

Business

Response:

Hi,It' simply an issue of product being on back-order. We've posted new estimated delivery dates on the order status page. We won't charge until we ship and until the we ship we'd be happy to cancel the order if the customer would prefer not to wait.We're very sorry for the delay and the wait.Hope this resolves the issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As you can see from the attached screenshot, my ORDER HAS NOT YET SHIPPED. And as of now, NO ONE has been able to explain to me why your company is not able to find a shirt vendor that is capable of creating shirts for its customers, shirts that it listed for pre-order over six months ago (and further, shirts that for at least two of those six months were boldly listed as 'shipping within 24 hours' on your site). Additionally, you have not addressed the reason for the back order, you have not addressed whether I am the only one who ordered this product over six months ago and is still without their product.It is clear from other reviews of your MyPlayDirect.com "service" that your standard operating procedure is to ignore your customers until such time as you can claim that the product is no longer in stock and you will then cancel the order. I will not accept this as resolved until or unless you ACTUALLY SHIP ME THE PRODUCT and I ACTUALLY RECEIVE IT. We are now within the current estimated shipping/delivery range. I have NO FAITH and NO CONFIDENCE WHATSOEVER that you will deliver the product during this time and this complaint will NOT be resolved until I receive the product that I ordered. To claim that this is "simply" a matter of backordered product is to COMPLETELY and EXPLICITLY ignore the FACT that you provide the WORST customer service in the world and you are negating the FACT that I have been dealing with your den of thieves, liars, and all-around wastes of oxygen since NOVEMBER trying to be put in touch with a manager, a supervisor, ANYONE who has ANY authority WHATSOEVER and you have FAILED. EVERY. SINGLE. TIME. Every step of the way: failure. NOT ONCE have you provided me with an honest answer to any question I have asked and the bottom line is that you have NOT shipped the product that you have listed on your site as 'shipping within 24 hours' for months.SHIP ME THE PRODUCTS THAT I ORDERED and this complaint will be resolved. Continue to lie to me and stave off the inevitable canceling of my order and this complaint will remain open. YOU. FAIL.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We're very sorry for the delay. As an apology for the wait we will ship your products for free once we receive stock at our warehouse. The product is on order, and it looks like it will ship by Jan * 2015. Again, please remember that you have not been charged.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not yet received the products that I ordered. You are already covering the cost of shipping and the cost of the product - we passed that milestone about two months ago. At this point I require only that you ACTUALLY SHIP the product and that I RECEIVE the product. I will not consider this complaint to be resolved until I have received the products. You may NOT close this and I will NOT accept its closure until such time as I receive the items that I ordered from you in July. I fully anticipate that you will fail to ship the product by January [redacted]. I further am fully confident that you will fail to update the order status page on that day and most likely will not update it for at least a week, in spite of the fact that I will be demanding updates every single day once the [redacted] has passed. You will claim that 'sometimes it takes a day to update' which is what you told me back in NOVEMBER when I spent FOUR WEEKS trying to get an answer from you. I fully expect that, following that, you will delay the shipping date or you will claim that you are unable to stock the product. It's not like this is some kind of custom order treasure or rare jewel. It's SHIRTS. There are probably thousands of vendors worldwide that would be able to get you some shirts within a DAY. Why aren't you working with one of those vendors? What is wrong with you that you insist on working with whatever company is miserably failing you and causing you in turn to miserably fail your customers? OH THAT'S RIGHT, you do not care about your customers AT ALL. This is clearly evidenced by the feedback of hundreds of unhappy customers via TrustPilot. I will add that it is PATHETIC that you have responded to a few complaints on TrustPilot but have not responded to ALL of them. If you respond to one and not all, that is inconsistent and one of your company's primary problems is the disorganization and the INCONSISTENCY of your service. You can't even succeed at failure. MyPlayDirect and all Sony owned products and people would be doing the world a favor if they disappeared forever today. My New Years Wish would be to wake up tomorrow to the news that Sony did not exist anymore. Please have someone, preferably a human being but at the moment I'd accept one of your worthless little robot minions - PLEASE have someone see to it that I RECEIVE the products that I ordered from you half a year ago. Until I receive the products, this complaint is NOT resolved because my COMPLAINT is SPECIFICALLY that you refuse to ship me the products that I ordered and, further, that you have no interest in performing the COMMONLY DECENT thing and COMMUNICATING with me about WHAT IS PROBLEM. This entire complaint is basically that you people DO NOT COMMUNICATE. Look at this - I'm having to work through a professional intermediary JUST to get you to TALK to me. It should have been as easy as I order the product and you ship it to me. Failing to ship the product for the better part of a YEAR is not acceptable behavior. SHIP ME THE PRODUCTS ORDERED AND WE WILL BE DONE HERE.

Sincerely,

Review: I ordered a playstation 4 on November [redacted] which was worth 42,000 sony points

42,000 points is worth $42,000

[redacted] claimed that it was delivered on December [redacted].

Sony never sent me a confirmation of shipment.

When I realized the item should have been already delivered I called sony for the tracking number.

When I tracked the shipment, it said it was delivered.

When I asked [redacted] for the proof of shipment, they only supplied information that it was signed.

On the proof of delivery form, there is no actual signature; just a blank space in place of where the person's signature is supposed to be.

On the proof of delivery, it says that Sony sent this item with an in direct signature instead of sending it with signature required to leave package. [redacted] was not able to show me any proof of any signature on the proof of delivery paper.

Sony tells me that [redacted] is responsible and [redacted] tells me that Sony is responsible.

Sony and/or [redacted] doesn't want to refund me.

The Playstation 4 was ordered for Christmas for my children six weeks in advance and i've been trying to solve this issue with Sony for the last two weeks and they are stating that nothing can be done about this.Complaint concerns: a Credit CardDesired Settlement: Reimbursement of the Sony points/Monetary value or the Playstation delivered with proper means of service with required signature

Business

Response:

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony Playstation 4 . Sony has already contacted this customer, and advised her that we are still currently investigating this issue for the customer. She shall receive a follow-up call from Sony in regards to this. Sincerely

Business

Response:

Our customer placed an order 11/**/2014. Sony Rewards shipped the item, due to a system issue the shipped confirmation email was not sent. The customer contacted us letting us know the item was not received. After checking the [redacted] tracking number, it showed the item was signed for and delivered on 12/*/2014. The customer was instructed to file a claim with [redacted]. The customer contacted us back to explain [redacted] would not assist any further. Sony Rewards requested a signed copy of receipt from [redacted]. After reviewing that no signature was on the receipt, Sony Rewards re-shipped the item to the customer at no additional cost. The customer was satisfied with resolution.

Review: Computer purchased does not work reliably and customer service is poor when trying to get a computer that works.

Bought a Sony Vaio laptop with extended warranty and [redacted] office on 11/**/13 from Sony Outlet Store in Aurora IL. As early as two weeks from purchase, I had to contact customer support as computer was not working and had to send in for repairs (work order dated 12/*/13). Arrived back and worked for a couple of weeks and then had to reset to factory settings which means that I lost everything, had to reload office, etc. This also only worked for a couple weeks and so the cycle began. Even the factory resetting did not work in February (only a couple months after the purchase) and had to send the computer back in for service (work order dated 2/**/14). Arrived back from the repairs and out of the box was not working again. Called and they had me factory reset it again. Again this only works for about two weeks and have to do it again. This makes the computer unreliable to the point that I cannot use it for the original purpose of working from home and downloading family pictures etc. as each time that I have to reset it I have to reload [redacted] office, pictures, etc. Every time that I call Sony Support it is at least a 30 - 45 minute phone call. The last time that I called I was on the phone for 45 minutes and then passed the phone to my husband who was put on hold for 45 minutes when he asked to speak with a [redacted] at the end of the 45 minutes the call was "dropped". We purchased the computer with a credit card so after that phone call we contacted the credit card company to see what our options were as we are paying monthly for a product (computer and [redacted] office) and service (extended warranty) that we cannot use. They filed a complaint with Sony. Sony denied that we had a complaint as we had the extended warranty that covered the computer. But if the repairs do not fix the issues and they will not replace what is the point of the warranty? Now my screen is going between two error messages and factory resetting will not work. I contacted Sony's online support hoping for a better result only to be told that I need to call in again. As this has not resolved the issue in the past, what can I do to have a computer that works or a refund so I can purchase a computer that works?Desired Settlement: At this point, I feel that we have a "lemon" for a computer. I would like for the computer to be replaced and not just sent in for repairs again. If this is not possible, I would like a refund to the credit card company so that I can purchase a computer that I can use.

Business

Response:

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony SVE14132CXP.Sony has already contacted this customer, unfortunately we were not able to speak with her directly. We would like to investigate further on the details of her issue. We would like to know where she purchased her warranty from so we may direct her to the right dealer. We advise that she contact our support for the options we have. She may reach us anytime at ###-###-####. Please provide the event number [redacted]. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I tried to contact [redacted] with Sony who left me a message and a phone number to call. It was for Sony's general line and when I asked to speak with [redacted] or to a [redacted], I was told that there was no one to talk to. The representative was difficult to understand and was interrupting me when I was trying to explain why I was asking for [redacted]/a [redacted]. I am not sure how I am supposed to address my concerns, when I cannot reach the person that I need to speak with.I did tell the representative to note in my account that I was going to contact you again and let you know that I was not able to reach the appropriate person.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted], about her Sony SVE14132CXP. We already communicated with the customer thru her email address [redacted] that we already processed a refund order for her unit under order number [redacted], with the amount of $634.85. We also sent her a prepaid shipping label thru her email address for the return of her defective unit. Our accounting department shall approved this once the unit is in transit. We shall also be monitoring this for the customer. Turn around time for the check is 4-6 weeks. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Good morning. Sony's response is correct that they have agreed to a settlement for my defective laptop and they have given me an order number for the refund which should be received in 4 - 6 weeks. As I have no way to track the status of this "order" and due to my past history with Sony's customer service, I would like to keep this complaint open until I have actually received the check.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered a product which was on sale and paid for it. I got a confirmation email and an order number. Now, a few days later they tell me that they ran out of the camera I ordered and that they can't fulfill my request. ,Desired Settlement: I would like SONY to find me an equal camera to the one I purchased and send that one to me..

Business

Response:

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony ILCE-7R/B. We already contacted the customer and we explained to him as to why the order was cancelled. We sent him an email regarding the issue. We would like to apologize to the customer that his order has been cancelled due to website’s system update. Sony initiated to cancel the orders as the website did not show the actual price of the unit. Funds have been released and customer may contact his financial institution to determine on when they will receive their money back. Sony reserves the right to reject any order the customer place with us, and/or to limit the quantities on any order. For terms and conditions on ordering an item from Sony, please click on this link or paste it on the browser: http://store.sony.com/helpdeskcategory/helpdesk-safety-security-and-privacy-cate...⇄ Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

SONY didn't say or even attempt to resolve the issue. They called me again, and plainly said there is nothing that they can do.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I bought a PS4/Sony product "Gold Wireless Stereo Headset - Glacier White",from [redacted] that was delivered on September *, 2014. The product itself developed hair-line cracks on the band (the part that goes across the top of your head) and the band broke when these spread across the length of the band making the product unusable. This happened from normal use and it broke while on my head. This happened in April 2015 and I contacted Sony/PS4 support and was told to ship it to their service center because it was still under the manufactures one (1) year warranty from. Shipping cost were not covered and I had to pay shipping out of my pocket. After calling them (nearly a month later-May **, 2015) they said they could not cover it because of neglect then continued to tell me that it was no fault of my own and "neglect" just meant it was broken beyond repair. The warranty stated that it it would either be repaired or replaced. If repair is not an option I would expect a replacement.

This issue with the headset cracking seems to be a common problem and a manufacturer's defect in either workmanship or materials. [redacted]

My issue is with Sony/PS4 not repairing or replacing the headset, though this seems this is a common issue with the Gold Wireless Stereo Headset.Desired Settlement: I believe they should stand behind their products and their warranties and replace them.

Business

Response:

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about his Sony Gold Wireless PlayStation Headset. Sony has contacted the customer and advised him to contact the PlayStation Department directly. We are currently communicating with our Sony PlayStation department in regards to the customer’s issue. We have sent them an alert to provide status update and assist the customer regarding his problem. The customer may also reach them thru telephone number ###-###-####. Operation hours are M-Sat. from 8am -8pm Pacific Standard Time. We shall be monitoring this case and make sure that the customer will be provided assistance for whatever is necessary.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

On May **, 2015 10:21AM Sony contacted me by phone. They asked me to hold while they put in in contact with their PlayStation department. At that time their PlayStation service contact center was not available due to high call volume (I assume). They asked me to contact them through their online chat, which wasn't working at the moment (again, I assume due to high volume). I asked if I should call them later and they said I should. They said they would forward information about my case through an e-mail.Later that day, (around 1:30PM) I called back. I spoke to a representative named [redacted] and later his supervisor [redacted]. I explained my situation that my headset warranty claim was denied out of "neglect". I also asked if his department had received the e-mail about my case, the one the representative I talked to earlier informed me they would send. [redacted] said they had not. I asked if there was any way to escalate the matter so someone else could take a look at my headset (as of now, it has not been returned to me). He told me he could not. The Service Center has flagged it as “neglect” and there was nothing the call center could do. He continued, "They are the Judge, Jury and Executioner." I thanked him for his service, but expressed that I was not satisfied.Overall, the customer service seemed friendly, though powerless to help through rules or limits placed upon them.I would like to reiterate, that the headset band broke while on my head. It broke after normal use. I have found user complaints online with the same issues. I would like to offer this information to Sony.Here are a few links that describe the issue with the Wireless Gold Headsets;[redacted]Note* In all fairness, the last link ([redacted]) has a review I wrote and my review can be ignored due to basis. The author of my review is listed as [redacted]. Even with my own review excluded, there are plenty of other users with the same issue.I believe this product has a flaw in either workmanship or materials. I feel that Sony should honor its warranty and either repair or replace the product.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was contacted by Sony from the phone number [redacted] and they asked me to call PlayStation Customer support at ###-###-####. I informed them that I had already called this number multiple times and they weren't able to help me. They said they had escalated my claim and that they may be able to further assist me.I called twice. I explained my situation to one representative, when he placed me on hold the call cut off forcing me to call back. The second representative said there were no notes on my account to suggest that I had been called earlier by someone at Sony. I explained my situation and she said she wasn't able to help me. She asked me for the phone number that called me and I gave it to her. She acted as if that number didn't belong to Sony and showed confusion why they would call me in the first place.As of now they have shipped my headset back and I received it on 6/*/2015. My headset had considerable more wear on it than it did when I shipped it to them. It was dirty and scuffed up. It was to the point were I felt the need to wash my hands after touching it. I attached a picture of what it looked like when I got it back, the file is named [redacted]I took a picture of the headset before I sent it in to their service center to show how the product had broken during normal use. You can see in that picture that it wasn't as "abused" in that picture despite its broken condition. The file name is [ [redacted] ].I have shown that this appears to be a common issue with these headset with the following links that prove this is a issue with these headsets;[redacted]I believe this is enough to prove that there is an issue with the headset. My claim has been said to be denied out of neglect. I feel that that this headset had received more neglect at their hands than mine. The image I took before I shipped it to their service center show the issue with the headset cracking and breaking across the top band. I know these photos aren't the best as I took them with my phone, but if you zoom in you can see the multiple little cracks along the top band. It had the same stress fractures on both sides. Again, I say this was from normal use and this broke while on my head.The other image shows how the headset was returned to me. Not only did they not honor their warranty and repair or replace the headset, they also sent it back with farther damage and covered in dirt and grease.This troubles me because they shipped this headset back before I thought the issue fully resolved. The state in which they sent it back, well, if someone set it to me in that state I would think it had been neglected and abused as well. I included the photos of before I mailed it to them to show how the headset was damaged through normal use. The other photo shows how it was neglected at their service center. I had to pay shipping out of my own pocket and now if Sony wished to honor their warranty I would have to pay to have it shipped to them again, and it's 'abused' state.This is disheartening to see. I still believe Sony should honor their warranty because this is clearly a defect in the strength of the plastic use based on the links proved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about his Sony Gold Wireless PlayStation Headset. Sony has contacted the customer and advised him that we won’t be able to honor his request. Sony takes great pride in the workmanship and design of each of our products. A Limited Warranty was provided with the product that warrants against defects in material or workmanship for a designated period. The Service Center determined that the unit has physical damage and unfortunately physical damage is not covered by the Sony Limited warranty. Sony considers this claim completed. Sincerely,[redacted]

Review: I have a Sony TV model KDL-52VL150 that gets lines on the screen when I turn it on. After searching the internet, it is clear this is a known defect in the TV design. When I called Sony tech support, I reached El Salvador and they said I was out of warranty. They gave me a phone of a repair service in the U.S. and when I called them I was informed they don't service our area.

Sony should take responsibility for their design defects and fix my TV.Desired Settlement: Fix my TV.

Business

Response:

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about his Sony KDL52VL150. We have contacted the customer and offered him a 15 percent reimbursement on a new Sony TV purchase. Customer declined the offer. The time period for the limited warranty that accompanied the product at original purchase has expired and Sony will not be able to honor the customer's request. Sincerely,Jim C[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I will never buy a Sony Product again This TV is defective as everyone knows. Sony used to be a great company but not anymore What a pity!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: 2009 purchased Sony Bravia KDL 52s4100 LCD television at [redacted]. Within 2nd to 3rd year, TV was slow to display upon powering on and started behavior of screen darkness with bands moving across screen until the TV was "warmed up", then would display perfectly. To solve this problem, we left the TV on and had no problems unless the power went out occasionally. As time went on, the delay between power on and display working correctly hugely increased so that we did NOT want the TV ever to turn off but it rarely did. Just recently, it has begun having the same display problems continuously even without power off/on. It is making the TV essentially unusable. Research online finds many others with same series of TVs encountering EXACT set of symptoms. Many have found a way to "fix" this by disassembling the TV and taping up the "tabs" around the edges of the TV (internally) which were not correctly bonded at the factory or else there would not be this epidemic of them failing. People who taped them correctly had the problem solved at least as long as the tape did not fail.Desired Settlement: Either repair (including pick up and delivery) or replace with at least same size/ quality of TV.

Business

Response:

Dear Dispute Resolution Services:Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] about the Sony Television (KDL52S4100). Sony attempted to contact this customer over the phone but our attempt was unsuccessful as it was forwarded to his voicemail. We left a message, advising him to call us back. We would like to advise the customer that there is no known issue about the TV model he has. Since the unit is way beyond the manufacturer's warranty, Sony is unable to assist the customer with the repair/exchange. On the other hand, we tried to check for the nearest authorized service centers (ASC) of Sony but based on the customer's zip code, there are no ASC's in his area. If the customer wants to proceed with the repair and if the parts are still available, he may contact an independent service company near his area to proceed with the out of warranty service.Thanks, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: The fact is that the issue IS known for this TV. I have found documentation of MANY cases of the exact same TV having the exact same issue, with many of those owners upset that Sony did not acknowledge the problem with this size of TV and acknowledged it only with the smaller ones (40/42"). It is all very well documented, so it is only a matter of Sony acknowledging the problem or denying it. Anyone can locate the documentation by typing "sony bravia kdl52w4100 problems" into [redacted] search box and the search results will be as follows which were copied and pasted. Point being, that the problem is COMMON and well documented, with numerous other owners of the 52" TV VERY disappointed in Sony for not taking responsibility for this defect. You say the TV is past warranty, I say that Sony should have recalled these 52" TVs of this model because they were DEFECTIVE, and mine stopped working right DURING the warranty period, but the problem was not yet documented and it is a problem that gets worse over time. For my complaint, I am asking Sony to take care of the problem that my TV is defective and either repair it or replace it or provide a refund. About 5,640 results (0.47 seconds) Search ResultsVertical Lines of death [redacted] - Sony's Community ...[redacted]

Oct *, 2012 - NO PICTURE bravia Model: KDL75W850C · Television .... My KDL-52w4100 has HORIZONTAL lines that started and now are multiplying. The gal at Sony... Read the blogs elsewhere on these problems. They WILL NOT ...[redacted]..Sony CorporationThis model is also known as[redacted], ... Sony Connection Guide icon ... How to link the BRAVIA® Internet Video device to an active [redacted] account.sony bravia [redacted]Sony Bravia W-Series [redacted] ...[redacted]

Jun **, 2009 - 18 posts - ?7 authorsMy Sony [redacted] has two darker bands from the bottom up to the middle of the screen. The lower .... Problems happen with all brands.[redacted]..3 postsOct **, 2011[redacted] display issue - lines7 postsNov **, 2010Problem with my Sony Bravia, please help (images ...9 postsOct *, 2010The Official Sony Bravia KDL-W4100 Calibration ...30 postsAug **, 2008More results from [redacted]I have a Sony Bravia model [redacted] LCD television (52[redacted] › TVI have a Sony Bravia model [redacted] television (52") purchased in 2009. I now see two ~6" wide bars of horizontal lines rising from the bottom of the ...Good morning - we have a Sony Bravia KDL-52W4100 thats ...[redacted]Good morning - we have a Sony [redacted] that's about 24 months old. Recently, a picture problem has developed - when the TV is on, there are ...Customer Reviews: Sony BRAVIA W-Series [redacted].Find helpful customer reviews and review ratings for Sony BRAVIA W-Series [redacted]

Recent Sony BRAVIA KDL-52W4100 52 in. LCD HDTV questions, problems & answers. Free expert DIY tips, support, troubleshooting help & repair advice for all ...Sony Recalls 1.6 Million LCD TVs Worldwide - Page 2 - Corvette Forum[redacted]CorvetteForumOct **, 2011 - It sounds like Sony has problems and should acknowledge it instead of offering ..... I purchased Sony KDL-52W4100 BRAVIA 52 W series ...Sony Bravia recall: List of KDL-40 Model numbers affected ...www.product-reviews.net › RecallsOct **, 2011 - If you own a Sony Bravia branded TV, we have some very important news to share with you ... I own a Sony Bravia KDL-52W4100 and paid $2,300. ....There should be a recall for the inferior product with the known problems.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response avoids addressing the nature of the complaint. The complaint is that the TV is flawed in manufacturing and that this is easily proven in numerous examples of other customers with THIS exact model having the same exact malfunctions on the TV as what I have with mine. Sony acknowledged the problem with the same model but smaller size, but did not acknowledge the problem on the larger size TVs as proven by the numerous customer complaints that their larger TV like mine did in fact have the exact same problem yet Sony refused to acknowledge it just as they are doing now with mine. So they did a recall on the less expensive (smaller) sets while knowingly ignoring the problem existing with the larger ones. Anyone can do a simple [redacted] search to confirm this. The list of TVs affected by this problem is what I had attached in the previous statement. All of the models affected, not just the model Sony is willing to acknowledge. That is why there was the smaller model listed in those complaints in addition to complaints from customers of the larger TV like mine. The Sony representative is well aware of this and is trying to conceal the continued refusal to resolve the manufacturing problem. I made the model number of my TV perfectly clear. My complaint is clear and Sony wants to conceal their greed on this matter.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Dispute Resolution Services:It was already explained to the customer that there is no known issue for this specific model ([redacted]). Therefore, since his Sony TV is already way out of the warranty, we are unable to extend any accommodation in this matter. Sony's decision will be the same. Thanks, [redacted]

Review: I purchased a phone via a third party retailer. Within 6 months, the phone began to show indications of manufacturing defects, specifically a weakening of the glue which attaches the screen to the body of the phone. Days later, half the screen had come loose, and the pressure exerted on the screen caused a crack. After speaking on the phone with customer support, I was told the issue would be covered by warranty. After sending the phone to the repair center, however, the story changed and I was told the issue was not indeed covered, because any screen damage is presumed to be caused by impact, and not covered by warranty. I sent several follow up emails and follow up calls with proof of the cause of damage to no avail. Calls to the service center received no follow up, emails were unreturned. The first contact with the company was on 10/**/2015. Finally, on 1/**/2016 after skirting of my attempts to appeal the company's claim, I gave the company a go-ahead to complete the repair out-of-warranty for cost, simply to put an end to the issue. Instead, a glitch caused the phone to be returned to me disassembled and unrepaired. At this point I decided to call off a repair from Sony, and planned to bring it to a local unaffiliated repair center instead. However, I found out that the phone was not only returned disassembled, but missing all of the screws which hold the phone screen to the body. I contacted Sony three times by phone to request that these missing parts be returned. In each case, I was told that "the case will be escalated" and advised to wait 1-2 business days for a response. In each case, no response ever came. I only request, at this point, to receive the missing parts - inexpensive screws - that were lost by the service center while my phone was in their custody.Desired Settlement: I only ask at this point that Sony returns to me the screws that the service department lost while my phone was in their possession. I do not believe that this excuses the lack of reasonable customer service I have been subjected to from October through March, or the personal time I have wasted in trying to right this wrong. But, at the very least, I am owed a full return of the product I sent to Sony for assessment, which includes the missing parts.

Business

Response:

We are sorry to read that this consumer has had difficulty having his phone repaired. Sony would like to offer a courtesy repair at no charge as long as there is no additional damage is noted to the phone. Our contact center will be reaching out to this consumer shortly to make the arrangements and will provide a courtesy return shipping label.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I received a response to my complaint from the company offering to provide repair of a defective product and claiming that I would be contacted to make arrangements. After a week, I still have not been contacted.Thanks,[redacted]

Sony Playstation Support = [redacted]

The worst customer service I have ever received, still waiting for them to fix their own mistakes.

I purchased a PS4 on launch as well as the extended warranty online. In the first year I had to send the console in for repair because it was automatically ejecting discs. I contacted their support team and they shipped me out a box the next day. I got it sent off to them and they ended up fixing it and getting it back to me in the same week. I was actually a very pleasant experience.

Then came the second instance. A few months later I started experiencing some power issues where the console was not able to remain on for more than a couple of minutes and artifacts were appearing on the screen. I reached out to Sony to open a case but they were unable to find my extended warranty (purchased through their online store, tied to my ID which they require when opening a case). So after about an hour and a half we got that sorted and the case set up. They told me a box was on its way and it would be about 7 business days (totally cool). I got the box, included my receipt and shipping it off.

A few weeks went by and I had not received any update from Sony. I decided to chat in one night (I saved all of my chats, have about 11 of them) to get an update and I was told that they were waiting for payment for service as the console was out of warranty. I was shocked because I had just spent so much time getting the warranty status fixed with another rep so I asked for more info, I was directed towards calling in to phone support as their "specials" would be able to offer up more info.

I call up their support person and was being fed the same info as I was on chats, I ended up escalating to a managers manager and got a little more info out of him. Apparently their service centre (not the same as the support centre) deemed my system out of warranty because warranty stickers had been removed, what they also mentioned is that there were no photos attached to the repair (something they are supposed to do in all cases where they claim this is the case).

I was quite upset at this point as I was being told that a repair would not be done unless I paid the service centre 220.00 for a repair that should be covered by the extended warranty I had purchased through them. I pressed about the warranty stickers and mentioned that it is odd that someone who has another two years of coverage to willingly remove and void those stickers and then send the console in to be repaired. The rep agreed with me and assured me that the service centre must have made a mistake (since again, there were no photos added proving that they were removed). The rep took some more notes about the fact that the console had previously been in for repair before and that the repair was done quite speedily and that it was far more likely that the warranty stickers were forgotten when the service centre was re-assembling the console than me knowingly removing them and shipping the console off for repair.

The rep made notes that the service centre was to proceed with the repair as it was in warranty and that they should flip the warranty status back to in warranty covered under the Playstation Protection Plan. We finished our chat and he gave me a new case number so that I could track the changes. He also mentioned he would be following up with corporate office about the experience at the service centre.

A few days late I received a phone call from the service centre asking about payment and that if it was not paid the console would be shipped back in 10 days. I got back on the phone with them and called up the case number I was recently given to see what was going on. I was assured by the rep that the console was not being sent back and that the manager had reached out to tell the repair centre to proceed with the repair as an in warranty repair. Feeling a little better about this I hung up.

A week later, still no word. I call back in for more info after a few unsuccessful chat attempts (having to re-explain the situation every time). I get through to someone who regurgitates the same nonsense that I have been hearing since the beginning, that the service centre has deemed it out of warranty and would not be completing the repair unless paid for. I also learned that the service centres decisions supersedes the decisions of the support centre and that there is no way for a consumer to contact the service centre or corporate for that matter (something I requested to do countless times).

Frustrated, I reach out to Playstation on Twitter (about 46 tweets, no responses, also reached out to the CEO to no avail).

A week later I received a notice at my house that a parcel was ready to be picked up. I went to go get it and opened it right away to see what was inside, it was my PS4 with a note saying that they did not fix it because it was deemed out of warranty due to the stickers being removed.

Looking at the console it appeared that the stickers WERE attached. I called up Sony right away to find out why I was now holding my console that was not repaired when I was assured that it would not be shipped back to me until the head office had a chance to review the notes the service centre had made. The first rep I spoke to was useless and attempted to tell me that my console was actually purchased before I purchased it and that they did not support resold consoles (claimed to be reading the most recent notes by corporate). I quickly escalated to his manager who was able to look into things a little deeper and it became apparent that they had set the console to be shipped out before the notes to proceed with the repair were read so they were not acted on.

I accepted that but asked about the warranty stickers on the machine, if I *had* removed them and that truly was the reason they denied the repair, then why did they bother replacing them and shipping me back my console with the stickers attached. He agreed it made no sense and that they likely buggered the repair in the first place. He set me up with someone who could open up a new case for me since I would need to now send the console BACK to them to be fixed for the issue that it was sent to them a full month before to get resolved.

He also had me take several photos of the console showing the stickers being attached as well as the documentation they sent back with the console stating the stickers were removed so that they could not make the same claim, he attached these to the repair case. I hung up the phone feeling pretty good, it took a month but they were finally going to fix the issue I had to send it in for (they did not come right out and admit they were wrong but it's a start).

A week goes by, no shipping box, no mention of tracking number. I call in, asking about where the box is, am told that it can sometimes take a little longer for the shipping company to get the box sent out. I buy it and hang up, letting them know I am a little unhappy with how long this has taken already.

A few days go by, nothing. So I hop back on the phone and lose my cool while expressing how I am now out a month and a half of coverage (my extended warranty) and still not able to use the console because of the constant ball dropping on their end. The rep sides with me and agrees that this is unacceptable. Looks into the case and confirms my fears, they never actually shipped me a box when the second repair was created.

She opens up a new request to have a box sent to me.

It has been 4 days ..... still no box, no apology, no replies on [redacted], no reach-out from corporate, no contact info offered, no compensation offered, no retention, no resolution, no offer to expedite the process or shipping, no assurances that the repair centre WILL actually fix it this time, no hope in sight.

I am currently out a month and a half of an extended warranty that I paid for and by the end of this I expect that to be almost 2 and a half months

The absolute worst customer experience I have ever received. I am sure glad the warranty service is for an additional 2 years, it will likely take them that long to get this resolved.

Should have bought and Xbox...

Review: Based upon my input of accurate 7/**/13 purchase date, the 2/**/14 online Repair Request Form, event ID [redacted], said cost of repair for nonfunctioning Walkman DEJ011 would be $1.04 AND they would send me a $6.00 UPS label for shipping to Laredo Exchange Center. Never got the UPS label despite phone request 2/**/14, so 2/**/14 spent $13.65 to ship by FedEx. Heard nothing AND got no info from online "check status" site, so did online chat 3/**/14 who gave me phone # and was told by "[redacted]" I should receive replacement 3/[redacted]/14 WITH NO MENTION OF ADDITIONAL CHARGES. 3/**/14 received a REFURBISHED Walkman AND was charged $30.16 for it!!! Had I been told I could get a refurbished unit for $43.81 ($13.65 + $30.16) OR a new one for about $5 more, I would have said forget repair/replacement -- but was not given the choice. 3/**/14 spoke to both "[redacted]" and "[redacted]" and was told Sony online repair site COULD NOT have told me only a $1.04 charge, even though I have copies, so TOUGH LUCK!Desired Settlement: Refund of $30.16 charge, since I was not given accurate info of cost to repair/replace and thus no opportunity to decline refurbished unit.

Business

Response:

[redacted]

Dear Dispute Resolution Services:

Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] regarding the Sony DEJ011. Sony has contacted this customer and Sony will refund the customer the $30.16. The customer should receive the check in about 4 weeks.

If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved, assuming I receive the check promised to me.

Sincerely,

Review: The glass on my xperia z ultra spontaneously shattered after less than 2 months of use, which I discovered is a common problem with a simple [redacted] search. The phone was in a case full time and was never dropped. Spoke with an agent and returned the phone under warranty. Sony promptly returned to me saying it was not repairable claiming the phone has a bent "unity" which appears to be the charging port based on Sony's explanation. If the "unity" is bent, it came from the factory that way. The charger never fit correctly.

Sony has not communicated with me about the warranty in an manner other than to return the phone in its defective condition.Desired Settlement: I would like a refund for my purchase price. The phone is clearly defective, the problem is common and Sony has refused to repair or replace the phone under their alleged manufacturers warranty.

Business

Response:

The cracked screen was not caused by a product defect. The repair center notes indicate the phone was bent which lead to the damage to the screen and main board inside of the phone. This kind of damage is not covered under the Sony Mobile warranty. This phone cannot be repaired and will not be replaced. We have attached images of the cracked screen.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response provides the same untruths as the package in which they returned my defective device to me.

I sent this email to the main Revdex.com email address last night:

I just read Sony's response to my complaint which has no additional information than the basic printout which they included in the box where they returned the defective device. Sony did not so much as call to discuss the status of the phone after they received it. The phone was faithfully kept in a protective case with a screen protector for the duration of its less than 60 days of use. Any "bend" in the device was caused by Sony's mishandling while in their care or the defective glass utilized in the manufacturing of the phone. The screen spontaneously shattered (a common problem based on a [redacted] search) and yet Sony is being absolutely inflexible in any effort to make this situation right.

Review: After filing Complaint ID: [redacted] against Sony for having been sold a defective cell phone Model #: Xperia Z1s and IMEI: [redacted] when the phone that is supposed to be water proof turned out not to be and dealing with the horrible customer service they had to offer, the issue was resolved and a new phone was sent. The new phone IMEI: [redacted] that was sent and has been in my possession for less the TWO weeks is also defective! I took it out of my pocket tonight to make a call and the phone screen is cracked! The phone is brand new and has NEVER been dropped. Not only has it never been dropped and is cracked, but the fact it is cracked causing the phone not to work AT ALL!! Once again I have had to call Sony to report yet another problem on the cellular device, but yet will have to wait it out again without a phone or any contact to anyone, hoping a emergency does not come about in this time. In researching the internet I also found the mysterious screen cracking is a very common problem. Links provided below... [redacted] And there are endless other links discussing this problem. Even if Sony was to fix this, how am I to know it won't happen again and if it does..will they fix it. How many time will I have to send my phone back to Sony or worry about if it is yet ANOTHER defective device!Desired Settlement: I want the phone replaced again and I need it replaced quickly. I was told by the customer service rep it would take at least 24 hours for me to get the email so I can send it in. The huge problem I am having is paying $600 for a phone and having it brake 2 times already! I need some sort of guarantee this won't happen again and if it does Sony will fix the problem. What is solution to remedy this issue that Sony has not only brought into my life, but from what I read the lives of many customers who spent their hard earned money on your products!

Business

Response:

We are sorry to read the customer has had difficulty with his phone. The customer has been in contact with the Sony Mobile Contact Center and a new RMA has been issued. Upon his phone’s arrival at our repair facility, we will work quickly to evaluate his phone and provide an update.

For status updates, we recommend that he call our contact center at [redacted] between the hours of 8AM and 11PM EDT.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There is no resolution included in this response, it just tells me the phone will be evaluated and I am not sure how this fixes the problem of the faulty item that I have been sold from Sony, that I am now trying to have replaced for the second time! I need a guarantee a new phone sent out to be, due to the continuous problem that keep happening and I also need some soft of guarantee that this phone will be covered in the future if new problems come about. How am I supposed to have faith in Sony as a cell phone company when all this is happening and I am once again left without a phone, but am left paying my phone bill for a smart phone I do not have in my possession. I don't see Sony sending me $150.00 to cover the month I went without a phone or going out of their way in any from to make up for the position I have been put in due to their faulty equipment.

The response from Sony is not even close to a resolution to this problem!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Sony Mobile sent the customer a replacement C6916 via FedEx [redacted]. The unit was delivered Sep **.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However it should not take a company nearly 3 weeks, countless phone calls, and a Revdex.com complaint to get them to replace a defective item. Especially since this is the second defective phone I was given to replace another defective unit that was replaced only 2 weeks prior. Also a side note I was told I would be given a free blue tooth ear piece for my troubles. That was over a week and a half ago, I am still awaiting that to arrive or for that matter a tracking # for it.

Sincerely,