Sony Corporation of America

Revdex.com: While this complaint was filed and handled by Revdex.com I received a message from Sony Corporation with a [redacted] tracking number so the problem seems to be solved.Thanks for your support on this Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] ***, about his Sony TV XBR65X950BSony contacted the customer already, we advised him to send the copy of the bill of sale for the 3D Glasses he purchased onlineOnce we have the receipt then we will be processing the refund for thisSincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I never received a callWhy doesn't Sony email me?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It's an insulting offer, *** *** has not communicated anything with meI have emailed and called her and she will NOT return an email or call - also insulting considering Sony sold me a defective product and did not follow court order. Sony sold me a defective TV and was found guilty of that in a class action lawsuitUnder settlement Sony was legally obligated to the defective TVNow Sony years later is still not owning up to this and now trying to get me to spend another $1300+ on likely another bad productHow is that fair? I asked for Sony to supply an extended warranty in this situation to be reassured that this will not happen again to me and my familyYour asking me to spend a lot of money with no reassurance when this company has already Sold me and millions more defective products and letting them get away with it. Sony is taking advantage of consumers like my self and I came to the Revdex.com for assistance, so please help me out in this case. FYI-not sure why you closed this claim since I had already rejected this last week on the day you sent me Sony's response.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** *** ***, Thank you for contacting Sony Electronics Incregarding the complaint your office received from *** ***, about the Sony SVF14217CXWSony contacted the customer several times, however we were not able to talked to her directlyWe would like to
explain the service terms we have with *** *** *** ***. As of now repairing the unit under the basic warranty is the only option we could offerIf *** *** *** *** will determine that unit is irreparable then we will refund her of her purchase, but before that evaluation is required.We need the customer to call our support back so we may set up the repairShe may reach us at ###-###-#### and make use of the Event ID *** as reference. Sincerely, *** ***

Dear *** *** ***: Thank you for contacting Sony Electronics Incregarding the complaint your office received from *** *** about the Sony TV KDL50W800B wall mountWe have talked to the customer today and we provided him the correct wall mountWe have ordered a
wall mount for him as one time accommodation and provided him $Sony gift card as compensationCustomer accepted and agreed to the offerThe customer should receive the wall mount in 7-business days and the gift card in 2-weeks. If you have any questions or require additional information, please feel free to contact me at ###-###-####

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from *** *** , about the Sony KDL50W800BWe already talked to the customer, and processed an order to refund him with $150.00, for the amount that he has spent for
sending back the unit to Sony.Turn around around time for the check that was approved today is to weeksThe order number for the check request is ***Sincerely,*** ***

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from Edmond Daniels, about the Sony XBR55HXWe already talked to the customer, and confirmed from him that a product *** have called him and helped him with his issue.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
It has been a week since I e-mailed a scan of the receipt for the shipping charges, and I have not heard from Sony or received any reimbursement
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from *** *** about his Sony Gold Wireless PlayStation HeadsetWe already contacted the customer, however we were not able to speak with her directlyWe are currently
communicating with our Sony PlayStation department in regards to the customer’s issueWe have sent them an alert to provide status update and assist the customer regarding his problemThe customer may also reach them thru telephone number ###-###-####Operation hours are M-Satfrom 8am -8pm Pacific Standard TimeWe shall be monitoring this case and make sure that the customer will be provided assistance for whatever is necessary.Sincerely,*** ***

Dear *** *** ***, Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from *** *** about the Sony ***. Sony has already contacted this customer twice, however we were not able to speak with her
directlyWe also forwarded her issue to our *** ***, if this issue is still not resolved until now we advise that she contact our Sales Support at:Phone number: ###-###-####Phone hours: *** * *** *** *** ** *** *** *** * *** *** *** *** *** ** *** ** Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved Sony did an excellent job following up on the issue and resolving itThank you!
Sincerely,
*** ***

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from *** *** ,about his Sony TV KDL40R450ASony has already talked to the customer, we have discussed procedures on how we could assist him regarding the issue
As of now the unit is being evaluated at one of our authorized repair centerWe would proceed with further option once we have the result of the evaluation. If you have any questions or require additional information, please feel free to contact me at ###-###-####. Sincerely,*** ***

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from *** *** ***, about the Sony STRDHWe already talked to the customer and offered service for his unitA shipping label was sent to customer’s email
address ***We also emailed him the packaging instructions and the Home Audio and Video Repair Inventory SheetThe form must be included in the box with the unitWe would also monitor this case for the customer.Sincerely, *** ***

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from *** *** * about his Sony DSCWX350/WWe already talked to the customer and has advised him that we will reimburse him the shipping charges that he have incurred
in shipping back the productWe advised him to email the receipt for the said charge to *** with the event number *** on the subject line of the emailWe would also monitor this case for the customer. Sincerely, *** ***

Dear *** *** ***, Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from *** *** about the Sony KDL40R450AWe have already contacted the customer and processed a brand new replacement for his unitThe order number
for the exchange is ***. Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI also want to make it clear that my issue was not with *** ***, as *** *** did not service my laptop
Sincerely,
*** ***

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Incregarding the complaint your office received from *** *** * about his Sony DSCWX350/WWe contacted the customer, how ever we were not able to talk to him directlyWe advised him thru voicemail that a check request has been created on 01/**/The turn around time for the customer to receive this is 4-weeksThis will be under order number ***, amounting to $14.26. Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Sony has not attempted to contact me in any wayI have not received one email, phone call, or letterI called the phone number in the response from Sony, I was told that the Event ID number referenced in the Sony response was not connected to my complaint, and is in another customers nameI was told by the representative on the phone to email the info to the address provided in the Revdex.com response from Sony. I sent an email to the address providedI included the event ID, the original Revdex.com complaint, and a copy of the Sony response to the complaintI have received no communication, or response from Sony in any wayThe company has not addressed the situation of my defective TV at all.The situation has not been corrected, or even acknowledged properly by SonyPlease keep this case active, and request that Sony contact me, and replace my defective TV
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not yet received the products that I orderedYou are already covering the cost of shipping and the cost of the product - we passed that milestone about two months agoAt this point I require only that you ACTUALLY SHIP the product and that I RECEIVE the productI will not consider this complaint to be resolved until I have received the productsYou may NOT close this and I will NOT accept its closure until such time as I receive the items that I ordered from you in JulyI fully anticipate that you will fail to ship the product by January ***I further am fully confident that you will fail to update the order status page on that day and most likely will not update it for at least a week, in spite of the fact that I will be demanding updates every single day once the *** has passedYou will claim that 'sometimes it takes a day to update' which is what you told me back in NOVEMBER when I spent FOUR WEEKS trying to get an answer from youI fully expect that, following that, you will delay the shipping date or you will claim that you are unable to stock the productIt's not like this is some kind of custom order treasure or rare jewelIt's SHIRTSThere are probably thousands of vendors worldwide that would be able to get you some shirts within a DAYWhy aren't you working with one of those vendors? What is wrong with you that you insist on working with whatever company is miserably failing you and causing you in turn to miserably fail your customers? OH THAT'S RIGHT, you do not care about your customers AT ALLThis is clearly evidenced by the feedback of hundreds of unhappy customers via TrustPilotI will add that it is PATHETIC that you have responded to a few complaints on TrustPilot but have not responded to ALL of themIf you respond to one and not all, that is inconsistent and one of your company's primary problems is the disorganization and the INCONSISTENCY of your serviceYou can't even succeed at failureMyPlayDirect and all Sony owned products and people would be doing the world a favor if they disappeared forever todayMy New Years Wish would be to wake up tomorrow to the news that Sony did not exist anymore Please have someone, preferably a human being but at the moment I'd accept one of your worthless little robot minions - PLEASE have someone see to it that I RECEIVE the products that I ordered from you half a year agoUntil I receive the products, this complaint is NOT resolved because my COMPLAINT is SPECIFICALLY that you refuse to ship me the products that I ordered and, further, that you have no interest in performing the COMMONLY DECENT thing and COMMUNICATING with me about WHAT IS PROBLEMThis entire complaint is basically that you people DO NOT COMMUNICATELook at this - I'm having to work through a professional intermediary JUST to get you to TALK to meIt should have been as easy as I order the product and you ship it to meFailing to ship the product for the better part of a YEAR is not acceptable behaviorSHIP ME THE PRODUCTS ORDERED AND WE WILL BE DONE HERE
Sincerely,
*** ***