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Sonya's Leathers

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Reviews Sonya's Leathers

Sonya's Leathers Reviews (38)

I lived at Alliance Corp.’s [redacted] for 18 months.
Their decision to assess me $225+ in move-out charges related to ‘carpet damage’ and ‘full unit repaint’ seemed excessive and without merit; if their opinion was without a conflict of interest (I own rental property – there is a natural incentive to externalize tenant turnover costs when deciding what is and isn’t “normal wear & tear”) and I was without a plethora of experience with incompetent office managers, a separate, move-out cleaning agreement (I proposed a written agreement with management to release me from unmet cleanliness expectations at move-out if I paid to have the unit professionally cleaned - this has become a helpful “hedge” against said conflict of interest influencing what is and isn’t “normal wear & tear”) with a regional manager, and evidence of the same charges being assessed to multiple other tenants, I might agree that a single male without pets or children who lived in the smallest of studios, rarely had guests (I am beyond my prime social years), and worked next door in the [redacted] 10, 12 hours per day while living there (my prime reason for renting in the first place – I own 3 other homes, hence the landlord reference prior, but the commute etc. encouraged closer work proximity) could be capable of such harm to corporate assets. It was the first time I had seen such charges in my life as a tenant (nor had I ever charged any tenant as such in my entire landlord life), and I was expected to pay.
I rejected the charges accordingly, and even in the face of the aforementioned, my working to remain a paying customer (I was moving to another Alliance property!) and involving an attorney (unfortunately I’ve grown used to paying for a JD to reiterate a perfectly logical message), they persisted, even threatening my credit.
Now, I don’t just pay because someone with a title says so, and I especially don’t pay when that someone is clearly being unreasonable and choosing to ignore the facts (forget basic customer service… that went out the window months prior – please see these more general details following the close of these details around this specific incident), glazing over the relevance of them both to my position with blunt threats to my credit. That, in and of itself, is often an indicator of poor judgment alone.
My immaculate rental history and near-perfect credit score had afforded me an optional security deposit which, at the time, was sold as a “perk”. In hindsight (and no, that “fee” was not eligible for credit against said move-out charges), management probably usually booked an easy debit to an otherwise readily-available one month’s rent, refunded the difference, and had a nice day. They may have overlooked my special treatment which, ironically, further weakened their argument for payment.
Fearing this may be indicative of a larger problem, I asked if all tenants were expected to pay to repaint Alliance units and repair their carpets to Alliance’s liking or replace them (given how small the carpet segments are and considering the dollar amounts related to their “carpet damages”, I thought we all might be paying to just replace the cheap stuff every time one of us moved out), which of course would mean nothing paint or carpet-related was being considered “normal wear & tear” by Alliance management. I was told no. When I asked for the percentage that were, I was ignored (it is, of course, a statistical impossibility and grounds for legal recourse to class nothing as “normal wear & tear). When I asked if Alliance had considered a different paint color or type of carpet as a way to avoid charging tenants for repaints and repairs / replacements considering they were charging tenants accordingly now and therefore likely had in the past, I was ignored.
I reached out to other tenants who had moved out and asked them directly if the same charges has been assessed. All I spoke to said they had, often expressing the same frustration and discontent as me. This list continues to grow.
Think about it - somehow an entire unit’s worth of paint was needed, or $150 at our expense, to care for whatever was decided was beyond “normal wear & tear” (according to my attorney, management said “hey, there were scuffs from the couch on the wall”), and apparently renting a floor plan where the only bathroom was located through the carpeted master bedroom puts one at risk of $75 in “carpet damage” (due to “excessive foot traffic”… again, single... no pets or kids… small studio, rarely had guests, worked next door 10, 12 hours per day… immaculate rental history and near-perfect credit history… beyond my prime social years…)
Then, I was told that my “carpet damage” charge was actually related to “carpet cleaning” and not “carpet damage”. I quickly reminded management of our cleanliness agreement. No consideration.
I sincerely believe my charges are unreasonable, and I will not be paying them. I have recently been sent to collections, just receiving my first call this week (they have a cleverly-titled company, “I.Q. Data International” I believe, that calls, so to avoid any words associated with “debt” or “collection” preventing you from admitting who you are, i.e. step 1 in attempting to “collect a debt”… I told the guy he must have the wrong number, given I never agreed to borrow a dime…). I will not be “jumping” any time soon, especially when it’s based on a conflict of interest and the facts argue otherwise. I hope this review either reinforces the same for you or prevents this situation entirely. I hope you find this information useful in your making a decision as a consumer, especially if you are already contractually committed as a tenant with Alliance.
Thank you.
More general details for a more general review:
The property’s management treated its tenants without genuine customer concern and certainly was never interested in translating such into dollars. Whether that was the norm, I am not sure. A few notable examples include how when the spa was out for that 100+ days, I got so tired of hearing “we’re doing everything we can” and “sorry for the inconvenience” that I proposed a mathematical algorithm to account for lack of amenity in rent discounts, daily. The spa was literally fixed within the week, and I got a call from an Alliance VP apologizing again, etc. No consideration. My car was parked underground in the first space near one of the main entrances. It was “hit and ran”, and while Alliance not helping me with the cost to repair is arguably within the scope of the contract, claiming to have no film footage was unacceptable. No consideration. My notice to not renew was 12 days “late” relative to the 60 day notice period because I was working on coordinating vacancy timing / move-in availability at another Alliance property, i.e. literally working to remain an Alliance customer. I was told I was to be held accountable for a pro-rated 12 days of rent beyond my move-out date (so to account for a full 60 days). I paid premium in rents accordingly. No consideration.
It is my understanding Alliance has since shuffled personnel from this [redacted] property to other various properties, ironically only furthering my case for incompetence on-site mentioned prior. However, while I can’t say I understand their hiring practices, I will say that in the 18 months I lived there, I noticed a downward “trend” in customer service with each new hire. One girl even mass-emailed all 243 tenants with each of our email addresses visible in the “CC” field. Her response? “Sorry for the inconvenience”. No consideration.

Please excuse the length of this complaint I spent the better part of a day off trying to figure out what to put in. I live in a complex that was taken over by the alliance corporation I had no say in and if I hadn't miss calculated how many months I have left on my previous lease so that I left myself and able to move at the end of it I would not be here now. I can promise you I will not be here at the end of this lease.
This is quite a large apartment complex what I figure to be probably over 200 apartments it comes with access to a pool and exercise room,a hot tub a decent playground for the children and if I remember correctly a couple outdoor barbecue grills similar to the ones you would find in a park. The grounds of the apartment are fairly well-maintained but then again they always have been. By all accounts the out of the complex looks fine.
When alliance to go over they make subtle changes to begin within and around the complex removing the smoking but cans and moving the trash cans into positions where they stated were to benefit the residence but in fact they just wanted to take the trash can away from the office. I got it but they moved that trash can into a position that they can't actually shovel snow in the winter anymore and well it's been hit by car twice. As I predicted.Simple changes that didn't seem to amount to much but I did start to get very very bad feeling. I never really had much contact with the previous management I tend to live quietly and I don't like to be bothered and I didn't really have too many problems getting things taken care of like maintenance issues because the original maintenance man was an older gentleman very experienced and extremely efficient. He and his second-in-command would take care of problem immediately even with the size of this apartment complex. I never waited more then I think 30 minutes from start to finish for problem to be taken care of with the exception of the water heater that was replaced and that's just because the basic steps take longer than a few hours. I noticed that shortly after they took over he was no longer walking around the apartment complex anymore and I never saw him, I should've taken that as a sign that I needed to get myself ready and moved out of here by the end of my lease but I didn't. It is a mistake I will regret for the next year.After thinking about the issues living in this complex I've come to two that should keep you far away from anything managed by alliance.
Rent, every month I get a bill in the mail from a company charge me $3.75 to tell me what my rent will be the next month. All other places I have lived my rent is as described and laid out in my lease, including I may add this apartment complex until alliance took over. Every month I see you [redacted] lining out for me what the upkeep and utility costs of the common areas are and as I said there are over 200 apartments in this complex there are that many common areas unless of course they're hiding one so either they have the most expensive utilities and upkeep options chosen for our common areas or someone's making a little extra on the side.
My latest bill that I got for my rat shows a charge listed only as previous other for $15. From speaking with others in the complex I know that this charge could not be from a previous months rent that I did not pay because if you are even so much as $.30 off your current amount due you will be threatens with being sent to their lawyers if it isn't taking care of within 10 days of the first of the month. Get these money orders here you have to use cashiers checks they prefer you pay it on their website online which they want to charge you at least $1.99 for, no I've never actually looked at any other rental properties website to find out if that's normal charge it could very well be but let's just say I will not pay to pay my rent anymore than I'm already paying to get my rent. I consider calling the office starting a two-week game voicemail phone tag realized that they would spend an extremely large amount of time trying to explain it with every excuse in the book I never really telling me what it was for and I would end up pain anyway because if I went past the 10th of the month I wouldn't be talking with their lawyers and the head it just didn't seem worth it so I can get it.
If that's not enough to keep you running in the opposite direction from a property manage by alliance let me let you in on what it's like to get maintenance done here.
I work at home I don't really complain or make trouble and I think it is just common courtesy that if someone has not once in over seven years been late with the rent when they make a request that you work around their work schedule for maintenance issues that unless there is actually no other choice such as in an emergency. Alliance took over and worrying about their residence convenience or requirements doesn't even seem to compute in their policy.
I had a electrical problem that started in a spare bedroom in hallway when I reported it, it was intermediate and at the time not extremely emergency related but needed to be taken care. Very nice young man came to the door said he was the head of maintenance and well I'm sure he's very capable of general handyman tasks there is no way he is ready for the responsibility of running a maintenance department for this large of a complex. When the original maintenance supervisor left they should've put his second in command in charge, he was also very efficient as well and very pleasant to work with. Instead they hire some young kid. I spend almost a month trying to get an electrical problem in my apartment fixed that ended up growing and taking out my kitchen my laundry "closet" my heater half of the bathroom and the hallway and bedroom that it started in.
The management never even apologize for the length of time that it took for them to fix the problem which eventually caused me to lose a day of pay and overtime hours that I worked because they needed to turn the power off to fix it. They chose a day that I was supposed to work over and all the ones I didn’t, and the whole process ended up taking exactly 20 minutes from beginning to end but I ended up having to lose the whole day because no one would give me a clear time of when they were going to turn off my power.
During the entire process the only thing that the management had to say to me was that I was welcome to move to a newly remodeled apartment after paying $250 and increasing my rent. I was never offered any kind of money off of my rent for the month that I pretty much lived in an apartment that in the middle of winter in Utah would be considered a violation of health code laws. In fact I only got a minimal apology for the situation after I called the office and by pure luck got a hold of the person I assume runs the office and told her that I was very unhappy with the whole process.
To be honest with you I should've figured this out when they first came in and I saw how quickly the previous head of maintenance left. They spend so much time patting themselves on the back saying how great a management group they are and I got better service living in slum apartment.
These are only a couple of the issues here there are far too many to list and I actually want to spend some on my day off enjoying it but if you're reading this please run as fast as you can and find any other apartment to live in because there is nothing beneficial about living in a complex that is managed by the Alliance group, I would not be so harsh if I hadn't seen that others are having the same problem I had considered that it was just this complex but after seeing what I saw here I have to say I was right save yourself and if you see the Alliance group on your lease be smart find someplace else to live.

Select another apartment! Under Alliance Company this complex has gone down. No hot water for days, flooded apartments due to burst water heaters, water turned off for days, disposal blocks every time so cheap stinking apartment for 5 days waiting on maintenance, pool closed in heat of summer, no patio furniture at pool for months, dog feces everywhere, private parking spot always taken, management never available and contradict each other...do I need to keep going 'coz there's plenty more! All this for over $1000 a month...moving out along with everyone else I know! This review is about Ashton Pointe in Avondale managed by Alliance

In reviewing Mr. [name redacted]’s letter, please allow me to respond to his concerns. We do not require residents to pay a full month’s rent if they are moving in the middle of the month.  Our accounting system is unable to pro-rate the final month’s rent and will always reflect...

the full month of rent.  Residents that are moving out are told to come to the office to get their final month of pro-rated rent however, Mr. [name redacted] paid his full rent online without question.  His overpayment was not used to pay any of his outstanding charges. I am unsure as to why Mr. [name redacted] is disputing his cleaning and pet charges.  He was initially charged $310.00 total for carpet of $125.00, pet treatment of $110.00, and cleaning of $75.00.  The balance was for water billing for the period of 3/16/15 through 5/17/15 of $79.71.  The only item that has not been reversed are the carpet and water charges.  Mr. [name redacted]’s initial refund was $170.29.  After revisions, he was refunded an additional $185.00.  Although the amount of the carpet is actually over 143 square feet, I will agree refund the replacement cost of the carpet.  An updated Move Out Statement is attached.  This will leave the only deduction of $79.71 which covers the final water bills for his apartment. Please proceed with closing this complaint as resolved. Thank you. [redacted] | Marketing Communications CoordinatorAlliance Residential Company

On 02/26/16 I went in to rent an apartment went through a credit check the whole 9 yards. I left a check 150 to hold the apartment on a Friday at 530 pm. Next day I get a phone call from April telling me I was approved. I gave her the account number for APS to show I activated the electricity. Next day Sunday I get another call from a different girl. Saying I had to SIGN THE LEASE TOMORROW. Monday morning after they cashed my check I was told by Sandra the property manager I was not approved. I already turned on the utilities, packed, had a truck rented. Only to be told they don't care. Sandra poses on line on Yelp as Ashley O. This lady does not exist. So I wrote a review only for Sandra AKA Ashley to call me as ask me on Tuesday as to why I wrote a review on Yelp and try to threaten and intimidate me to take it off. I had to defend myself as to why I don't have to do that. Upon asking for my full refund I could not get a simple phone call from corporate or the complex. I got people sending me to voicemail and not returning my calls. It took me to get an attorney to get on the phone to get any answers this place is scandalous and RACIST. the property manager said MY KIND IS NOT ACCEPTED HERE. Being a gay Latino. I don't know what that means. But it's either my sexuality or Race that's the problem here.

The residence in question is [redacted] on the [redacted].
It is Saturday night, and there is no water available in Building F.
I moved in Wednesday, June 17, and the water in this building was off until approximately 7 pm. This evening's water shut-off was unannounced. Wednesday's shut-off was announced after the fact in an email to residents.
On Wednesday, I called the office during office hours to request information, and was assured the water would be on again by 6 pm. It didn't happen. At around 6:30, I called again, only to be able to leave a message whereupon I requested my rent be prorated for that day. I left my name, number and apartment number in my message. I received no return call.
Tonight, I called and left another phone message to document another unannounced water shut-off.
Again, I left my name, phone number and apartment number in the message.

Do not rent with this company. I rented an apartment at Broadstone Scottsdale Horizon 6 years ago. They gave us a final bill and never contacted us. Now we're trying to rent again 6 years later and they put an amount on our rental credit report of $424 that they say we have to pay yet they wrote it off back in 2010 and never attempted to contact us. They said they didn't have that part of the company created then as if that's our fault. I have referred several people to that complex but never again.

To Whom It May Concern:
 
font-family: arial, sans-serif;">This message is in reference to Revdex.com complaint # [redacted] regarding a former tenant at Serafina South Mountain. 
 
The former tenant (she) did owe a balance and stated she would file a claim with her insurance company to pay for the replacement carpet. She called multiple times inquiring as to which date she would receive the refund, and we informed her that the refund would not process until we first received the payment from her insurance company. Once the check arrived, we processed it along with her refund for the excess of what her insurance company paid. Please find attached the confirmation of the check cut for the former tenant in the amount of $90.75.
 
Marquise J[redacted] | Business Manager
Serafina at South Mountain | Alliance Residential Company
[redacted]
P (4[redacted] | F ([redacted]

To Whom It May Concern:
This letter is in response to Revdex.com complaint #[redacted] regarding a current resident of [redacted] Apartments located at [redacted]. The staff at [redacted] has attempted to complete any and all maintenance...

requests on numerous occasions; however, the resident has denied us entry to the apartment to complete the repairs. I offered to complete repairs to the fireplace on 7/2/14. The resident indicated she did not want repairs completed at that time and requested that we return on 7/11/14 at 2:30 p.m. The appointment was scheduled per her request, but was canceled by the resident on 7/11/14 at 1:40 p.m. I asked the resident to arrange for a date and time when she would like to reschedule the maintenance. We never received a response. 
 
[redacted] also offered to complete repairs to the leaking window. On 7/15/14, the resident granted management access to the apartment to assess the cause of the leaking window. At the time maintenance entered the apartment, there was no visible damage to any personal affects and the carpet and curtains were dry. I followed up with the resident the day we were notified of the leak to inform her of necessary exterior building repairs, which could not be performed in rainy weather. Due to the rainy weather forecast, I told the resident that repairs would not be completed until 7/17 or 7/18. The resident indicated this was unsatisfactory since her apartment and personal items were soaked with water. I informed her that the carpet was dry when our maintenance technician entered the apartment, but I would personally examine the carpet and schedule the necessary work, including a carpet extraction if it was indeed wet. I was denied access to assess the wet carpet or complete repairs. Exterior repairs were completed to fix the leaking window on 7/17 and I contacted the resident to determine when the maintenance staff could enter her apartment to complete any drywall repairs. I never received a response. 
 
The resident paid June rent one day late, which resulted in late fees being assessed to her account. However, [redacted] waived these late fees as a courtesy.
 
There were no hazardous fumes resulting from the sealing of the concrete balconies. [redacted] provided MSDS sheets of every chemical utilized indicating their non-toxic nature to our residents. [redacted] also offered to pay for up to two nights at a hotel for any resident bothered by the smell while the work was performed. The resident did not approach management with any concerns regarding this work. 
 
The resident did not inform [redacted] about her lack of hot water until 8/12/14 when she called the emergency maintenance line at approximately 9:30 p.m. The on-call maintenance technician responded and arrived at her apartment within an hour. He repeatedly knocked and identified himself, but no one answered. When he got a key to enter the apartment to attend to the emergency maintenance request, the privacy bolt was locked, indicating that someone was home and refusing him entry. He left without ever entering the apartment. Maintenance returned at 11:30 a.m. on 8/13/14 per the resident's request and performed the necessary repairs to the hot water.
 
All complaints regarding noise and smoke have been addressed with neighboring apartments. The resident has been unable to identify the exact source of these issues, so [redacted] is unable to move forward with legal action against any specific resident.
 
Given our prompt and appropriate response to all of the resident's complaints, [redacted] is unwilling to waive the lease-break fee. The resident can give a 30-day notice and pay the lease-break fee of $1101.00 if she prefers to terminate the lease contract before its end date.   
Thank you,
[redacted] | Business Manager

In response to [redacted] complaint #[redacted] regarding a previous resident of [redacted]; the office has no record of the correspondences provided by the previous resident. Additionally, the previous resident did not provide [redacted] with a receipt showing the carpets had been professionally cleaned....

However, in an effort to resolve this matter quickly and in a manner that is satisfactory to the previous resident, [redacted] is willing to refund the $75.00 charged for carpet cleaning. We ask that the previous resident provide [redacted] with the address this refund should be sent to. Attached is a copy of the final move-out statement showing the carpet cleaning charge was $75.00, not $78.00 as stated in the original complaint.

I lived in an alliance property from July 2012-June 2013. I moved out in June and they have turned over "rent" of $255 to collections for the month after my lease ended. I sent move out statements verifying this was false. Alliance sent it back stating it was a valid claim and now it is listed as dispute affecting my credit when it is completely false information. They are crooks and you should never live at one of their properties!!!!

This letter is in response to customer service...

complaint ID# [redacted] regarding a previous resident of the [redacted] apartment community located at [redacted]. The resident is disputing an outstanding balance of $1500.00 due to the state of the unit upon move-out and for non-payment of unresolved, liable rent.  As a result, the delinquent account was referred to a collections agency. The resident and her former roommate occupied apartment [redacted] from July 20, 2012 to July 22, 2013. Please see below for a detailed record of events and the corresponding ledger:
 
July 11, 2013:  The residents submitted a July rent check after the original check was returned from the financial institution for insufficient funds. Due to the NSF, they left the community owing $20.77 on their account.
 
July 18, 2013:  The resident and her roommate submitted a 30 day notice to vacate the apartment home. This date puts them rent responsible until August 16, 2013. On August 16th, we moved both residents out of our system. Both residents failed to turn in the required keys for the apartment, including mailbox, pool and key fobs. We attempted to contact both residents for the keys; however, neither resident returned phone calls to our leasing office.
 
August 1, 2013: Due to the residents electing to discontinue their lease agreement, they were billed a month-to-month premium of $200.00. This month-to-month fee is stated on all lease agreements and renewal letters. We are required to send out reminders to notify residents they either need to vacate the apartment on the expiration of the lease agreement or renew to avoid such charges.
 
August 1, 2013: The residents were charged a prorated rent of $709.68 for the 16 days in August they were responsible for. They were also charged the prorated month-to-month fee of $103.23 for the 16 days. Both charges are unpaid.
 
August 20, 2013: We sent the former residents a move-out statement with the following charges:
Trash Removal: $180.00 – the residents left trash in the unit that had to be removed.
Full Clean: $200.00 – the apartment was extremely dirty upon return of said premises.
Replace Drip Pans: $20.00
Re-key apartment and mailboxes: $120.00 to re-key apartment, $10x2 (each house key), $5x2 (each mail key)
Pool keys:  $25x2 (each pool key)
Key fobs: $50x2 (each key fob)
Final water, trash and sewer bill (07/02/13-08/16/13): $69.55
 
Both residents were contacted via email and telephone. We emailed and mailed via [redacted] move-out statements to each resident. We did not receive a response or communication regarding the balance until May 2014. It is standard company policy to send an account to collections if a resident does not contact the leasing office within 30 days after move-out to set up payment arrangements.
 
This outstanding debt reflects an accurate balance as a result of the condition of the apartment upon move-out and the charges that coincide with non-payment of unresolved, liable rent.
 
Please feel free to contact me with any questions or concerns you may have.
 
[redacted]
Business Manager
The [redacted] [redacted]

Stay away from anything owned by Alliance. I moved I to an apartment complex in Phoenix Arizona. One month later Alliance was the owner. Nothing but problems. Put in a maintenance request even if they get to it the maintenance people do a completely substandard job. I plan to file a complaint with the local tenants right association and then try to break my lease. They maintain nothing...and the office staff, useless. They are slum landlords. Steer clear of Alliance properties

Good afternoon,
Please be advised that we are working with our team to compile our response and will submit as soon as possible.
Thank you,
[redacted]
Alliance Residential Company
[redacted]

As previously stated, Broadstone Estates and Alliance have accommodated her requests to the best of our abilities, but to falsely report that payments were made in full and on time is just not possible. The Business Manager called [redacted] again yesterday and explained the situation. They are not able to change a resident’s payment history as everything is integrated with our system, and they can clearly see that she paid late for months. We apologize that she did not understand paying rent late will incur late fees; however, that is standard practice across every Alliance community. We maintain our original response and again state for the record that Broadstone Estates, in good faith, has done everything ethically possible to assist this former resident.

To Whom it May Concern:This letter is in response to Revdex.com complaint # [redacted] regarding a former resident of [redacted].The former resident did speak with our Regional Manager, [redacted] on the morning of September 22 regarding the charges and we have removed the...

$25 trash fee, along with two days of rent to total a credit of $133.06. This reduces the final balance from $894.60 to $762.42.A payment plan of three months at $254.14 per month was agreed to by [redacted] and the former resident. Please see the attached revised moved out revision statement and letter.Thank you.[redacted], CAM Candidate | Business Manager [redacted]
[redacted]
[redacted]

This letter is in response to customer service complaint ID# [redacted] regarding a former resident of [redacted] community located at [redacted]...

[redacted]. The resident received a move-out statement from [redacted] with multiple discrepancies, including incorrect move-out dates and overcharges. As a result, the account was referred to a collections agency for further action. The initial statement had an incorrect lease-end date of July 18, 2014 instead of the correct lease-end date of Feb. 18, 2014. The resident was billed until March 9, 2014 instead of the correct move-out date of Feb. 28, 2014. The statement also had an incorrect pro-rated monthly rent of $1,765 instead of the monthly rate of $1,476, as communicated by the business manager [redacted] in an email to the resident. We acknowledge the initial move-out statement was incorrect. The necessary adjustments have been made and the account now reflects a balance of $449.85. We have discussed and agreed upon this amount with the resident. A copy of the revised move-out statement will be mailed to the resident’s address as provided to the Revdex.com. [redacted] will accept the check for this balance and immediately notify collections that the amount has been paid in full once the check is received.
 
Thank you.
 
 
[redacted] | Marketing Communications Coordinator
Alliance Residential Company
[redacted]
(p) [redacted] | (f) [redacted]
[redacted]

[redacted]:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Please Mail the $75.00 refund to:[redacted]
Regards,
[redacted]

[redacted], a property owned by Alliance residential has a Maintenance Manager [Tom R[redacted]] who not only has ridiculously low quality standards for their [lousy] repairs, but he also doesn't even care.
The Gen. Manager [Tom C[redacted]] won't even respond to emails about problems and the leasing staff lies, doesn't keep promises and will say just about anything to lease an apartment.
If you want to move there make sure that you don'tr take their word [especially Brian M[redacted]] for ANYTHING, get EVERYTHING in writing and DO NOT sign a lease until you have actually INSPECTED the apartment you're [taking a chance on] renting.
These "people" cannot be trusted, the maintenance is hack work and the management doesn't care.
BEWARE

Never have I ever run into such rude and unprofessional people. The way they handle their business is unacceptable. STAY AWAY FROM THIS COMPANY! The slammed a $650 fee to us, 6 months after moving out of our apartment in Florida. They claimed our move out date was a full month after we actually did move out. They waited 6 months to send us a Second Notice (after never receiving a first notice) and claimed we only had 7 days to pay. In the next 7 days we called and all calls went straight to voicemail, we finally sent a long and detailed email explaining that we had purchased a house, sent proof that we rented a uhaul and turned off electric and water. I had also gone into the office to ask how to cut ties and if there was some kind of form or anything to get this documented? the office "assured" us it would be noted in our file. The office was never open during a normal person's working hours. We did inform them we would not renew and we would be out prior to our lease end. It wasn't our fault that the office staff never did as they said. Our email was replied to with a one sentence email, 2 months later, that basically said we had no proof and that we still owed the money. It was also followed up with a third notice after trying to get in contact further to no avail, and we finally had to ask to speak to a manager and someone forwarded our information to a senior representative. They did finally reply but basically threatened us for our money and that our account was scheduled to be sent to a collections office. When we turned in our keys the office was supposed to be open, but nobody was there. This being the only day we could move, we had to turn in the keys. The man locking up, "assured" us that he would note our move out. He would not allow us personally to enter the building to leave a note or proof. Once again, our problem was that we trusted that their employees would do what they said they would. We counted on them and they let us down in a big way. They closed early and lied to us about our move out process. Now we are being forced to pay $650 after being away from that unit for almost a year now. This business is unprofessional and just heartless. You can't only give people 7 days, but never answer a phone. You can't "pride" yourself in being a company that "cares" about the customer, when that is the last thing you do. I honestly don't know how they can sleep at night being like this towards their customers.

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