I would be hesitant to live in an Alliance property, despite my time there actually being quite good. Here's why:
In 2012 I lived in one of Alliance's properties - Broadstone Vesta, in Denver, Colorado. I lived in the property with my boyfriend and we split up. We spoke with the leasing office, and per our lease, we could pay a month's rent to terminate the lease and part ways. At the time, the property was transitioning to another management company, Thompson Michie.
Because of the transition, it took them several weeks to finally get us our final bill, which we paid, and the rest was history. Except it wasn't.
Fast-forward to 2016, where I am now attempting to rent an apartment. My credit is good, my rental history is spotless - not even a month paid late. Except, the On-Site report showed that I owed Alliance over $1100 - you guessed it, the month's rent to terminate the lease. The same fee that had been paid in 2012. The date on the 'unpaid month'? July 1st, 2012, before they had even given us our final bill.
So I call Alliance, bank statements and check details in hand to get this little mistake fixed (and so I can clear my name and rent my new apartment). Except, nobody picks up the phone. Nobody at the Denver office, nobody at the Phoenix office, and nobody responds to my emails to their 'customer care' (ha!) department. Awful, unprofessional customer service - if you can even call it that.
My only resort now is to open a dispute with On-Site and with Rent Bureau in hopes that my evidence of payment will suffice to have this cleared from my record, since Alliance has zero desire to assist in correcting their mistake - that is now putting a stranglehold on my ability to rent again. Do not do business with these people.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In reference to complaint #[redacted] I have yet to receive the promised $125.00 reimbursement from Alliance Residential that was promised on Aug 6, 2015. I just wanted to double check that they have mailed the check out to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
I have not received a revised move-out statement yet. However, I will send a check of amount $449.85 in favor of "[redacted], Apt# [redacted]". I expect business to send me a Zero Balance letter once the check is cleared. Additionally, Business will inform the Collection Agency to not to contact us any more.
Regards,
[redacted]
To Whom it May Concern:This letter is in response to Revdex.com complaint #[redacted] regarding a current resident at [redacted] at [redacted]. We appreciate the honest feedback from the consumer. As a team, we always strive to continuously improve our customer service. We have been in constant...
communication with her over the last few weeks and every issue presented to us has been successfully addressed. Should further issues arise, we invite this individual to call our leasing office directly at ###-###-####.Thank you.
To Whom it May Concern:The Business Manager at CitySpace Residences is working with the complainant directly to resolve this issue.Thank you,
[redacted]Marketing Communications CoordinatorAlliance Residential Company
I was notified today that the Business Manager and Regional Manager for [redacted] (the business in question) decided to let [redacted] out of her lease. Can you please update this change on our file?
I was so happy when I found my apartment on [redacted]. It had all the amenities I was looking for, and it was being offered at a special low rate with a 12 month lease. The move-in process should have been a red flag for me. I had to call and email the leasing office several times before someone would get back to me to confirm my move in date and the total amount due at move-in. I put my deposit down a month in advance. That should be ample time to get the necessary documents together. However, I didn't receive the pre-approval documents to sign until an hour before my move-in appointment. I would have thought pre-approval documents would need to have been taken care of in advance.
I moved into [redacted] in San Jose, CA in early May 2014. On June 28, I received a phone call from [redacted] in the leasing office, stating that they had just had an audit of their resident records and they found that I have a cat and that they did not charge me the pet deposit of $500. It's annoying and inconvenient that they failed to include this charge in the total they told me was due upon move-in, even though I asked for that amount with more than enough time for them to verify that all the charges were correct. But what was unreasonable was their demand that I pay the $500 with the rent on July 1--in three days. I told [redacted] that I would be willing to make up the deposit payment, but that I would be unable to meet such a short deadline. He said that I would receive a letter if it wasn't paid by the 1st, but that it wouldn't be a big deal as long as I pay it within the month. I said fine, and he brought me some paperwork about it for me to initial.
Alliance wants its residents to use its online resident portal for making payments, and charges a small fee for the convenience. When I went to pay my July rent through the resident portal, I noticed that the $500 pet deposit had been added to my amount due. I was unable to pay a different amount through their system, so I decided to use my bank's online bill pay service, which I have been using to pay the majority of my bills for the last five years with no problems. For reasons unknown, the check from the bank never arrived at the rental office. I received a letter taped to my door stating that I had three days to pay (by cashiers check only) or quit my lease. I called the office and spoke to a new female employee whose name escapes me. She said that they would wait a day or two to see if it arrived. A few days later I got a voice mail from [redacted], saying that his manager [redacted] said I had until noon the following day to pay the entire amount: July rent, the pet deposit, and the $75 late fee--by cashiers check only. But since the rent payment had already been funded out of my bank account and sent to the rental office, I did not have the funds available to meet this demand.
I went to the bank branch to see if I could get the payment reversed and the funds returned to my account. They said they could put a stop payment on the check, and that it would take 2-5 days for the funds to appear in my account again. Well, that wasn't going to work because I only had until noon the next day. The banker tried to be helpful. He spoke to [redacted] on the phone, which I could tell was a frustrating conversation. He tried to explain the situation, and that I didn't do anything wrong. Then it sounded like she hung up on him. He gave me a letter on official bank letterhead with his branch manager's name and contact information on it, just in case it would help.
Luckily, I got paid the next day and was able to get the cashiers check for the rent payment. I took it to [redacted] along with the letter, which I asked her to copy and keep in my file. She and the bank branch manager are now emailing back and forth about who should be responsible for covering the $75 late fee.
One week later, I received another letter taped to my front door. It was a second notice to remove items from my balcony/patio/front area (could be any of these) that were identified as not being allowed according to the community policies. However, I never received a first notice. Also, the letter did not specify which items were in violation of the community policies, but it said I had until 11 am the following morning to remove them, or else they would have no other option than to issue a notice of entry, remove the items, and charge me for their removal.
I called the office and left a message on the answering machine, asking for a call back about the matter. (Yes, they still use an actual answering machine, and they screen their calls.) I never received a call. I emailed the office, requesting a copy of my rental agreement, which I never got when I moved in, even though they said they would email it to me after I signed it. Within 30 minutes, I had a return email from [redacted] and the packet of papers was at my doorstep. Still no word about the items to be removed, though, so I called again. I spoke with [redacted], who said that [redacted] was issuing those notices to everyone because they are preparing for an upcoming inspection. He could not tell me which of my items were flagged for removal. He just repeated what was in the community policies and said that [redacted] and Alliance management were being "very picky" about this. (Very picky, but they weren't specific?)
I have had a terrible experience with this Alliance property, and I've only been there two and a half months. I am being harassed and oppressed by [redacted] and Alliance management, and I'm beginning to think they're trying to push me out so they can raise the rent on the unit and get a new tenant in there. I have nine and a half months left to go on my lease. Their business practices are disorganized, and I, the resident, am made to bear the burden. I will definitely not be renewing.
To Whom It May Concern:This letter is in response to Revdex.com complaint #10787790 [redacted] a current resident at [redacted]. The concerns listed by this individual are surrounding a transfer from our apartment community to a separate community location. The conversation that occurred...
between [redacted], our Assistant Business Manager, and the individual unfortunately resulted in a misunderstanding on our associate’s part of the policy that pertains to this type of transfer. The fee listed does account for a transfer to another apartment within our same community, but not to another location. We are currently unable to honor a transfer to another community unless the lease cancellation policy is initiated by the current resident, as this agreement is still active. We sincerely regret that this misunderstanding resulted in a fee of $175 incurred on his part. Our office will be reaching out to him directly and crediting this fee to his account. We believe that this is a reasonable solution to all parties involved. Should further questions arise, please contact me directly at ###-###-####.Sincerely, [redacted]Business Manager[redacted]
As others have stated we too had an outrages final bill of $650 . No signed move in or move out checklist was ever done. Then the management held onto our final bill for 2 weeks after our move out then sent us a threatening collections letter demanding payment within 30 days of move out date and put a child's name on the letter. That left us only 10 days to come up with the final payment or it will be sent to collections immediately. We had a hole in a wall leading to an outside crawl space that when we demanded it's fixed we were told no and then treated with a $200 rent increase.
Every letter or email to should start with
Dear Slum lord.
Warning: Do not do business with this apartment complex or the property management company - Alliance Residential Company. I moved into the complex over two years ago with promises of a new gym, a safe community (it is gated), and a friendly environment. Two years later - a tiny, smelly gym with broken machines, stolen packages from my front porch by a neighboring resident (with no repercussions to the resident, by the way), a complex full of people from around the community using the basketball courts and pool facilities so often that residents are not able to utilize them, and no parking at all for guests (the few visitor spots around the community were painted over with numbers, but ended up actually being allocated for maintenance staff to park). I was offered a free carpet shampoo with each lease renewal, but was never able to redeem them, despite numerous requests to schedule them. Now after moving out, I'm being charged for hours of cleaning (where there was maybe an hour to do) and a carpet shampoo. Funny, no? I was offered a complimentary $99 shampoo two years in a row, those were never able to be done and now I'm being charged $120 for a shampoo. Not only are they some of the most expensive apartments in the area, they now nickle-and-dime you even after you move out. Renter Beware.
This residential management company can be described in one word; predatory. They will do anything they possibly can to charge fees and make accounts delinquent.
In terms of their accounting methods or basic customer service, again, predatory. They want every tenant to experience some issue so they can make more money. They require certified checks for everything, even if it's to correct their mistake. There are also a lot of "miscellaneous" and building wide charges on your account.
If you have a basic question or request of the management offices in their building, you will never get any help. They are incredibly over staffed, but they are only interested in helping people who are potential tenants. The turnover is unbelievable. Management and everyone else will plead ignorance to any issues or concerns.
They blatantly lie, and trick you when you move in to get you to sign off on extras and less favorable terms to you as a tenant.
If you confront any member of management you will never hear back.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The statements of the manager are not true. Her own staff spoke to me privately and stated how she isn't respectful and they couldn't believe how disrespectful she has been with other residents of the community. [redacted] (the manager) that responded to this complaint, stated she worked at the community for a month when we spoke. She never tried to research my compliant history. If she actually researched the complaint history she will see that the issue dated months prior to her being hired.I have proof that maintenance has been called several times regarding the bird infestation of the property. A maintenance man actually had to knock down a bird's nest and dispose of two of my outdoor chairs because my balcony was full of bird feces. The manager had her mind set to direct negativity towards me from the beginning. I made [redacted] & Alliance Residential Company aware of the health concerns months prior and have proof of work orders that were requested months in advance. One of the new leasing agents also confirmed to the manager [redacted] that I had complained to her. Therefore this wasn't a surprise to Sama. Unfortunately, this is a case of neglect. The manager [redacted] continues to deny any responsibility and doesn't care that maintenance was totally neglected while the company transitioned to a completely new management team. Written notice of my issue was given to [redacted] months prior to communication with the manager Sama. I retained proof of the notice that was submitted. Due to the neglect of the property and harmful health conditions that [redacted]/Alliance Residential Company attempts to bully and force residents to reside within, I filed a complaint with the [redacted]. I have also spoke to an attorney regarding the liability of [redacted] & Alliance Residential Company. I wish I would have read all the negative ratings from other residents that are posted online showing that this place is inhabitable and unsafe before moving to this property. I have never resided in a community that doesn't maintain a sanitary and healthy environment. This is a direct violation to the Tenant Rights noted with the [redacted]. I followed the procedures that were given to me by the [redacted] of giving notice. I was told by the State of [redacted] that [redacted]/Alliance Residential Company would have to cleanup within a reasonable time period which was approximately one week after I submitted the written notice requesting cleanup. I was patient and waited for weeks without maintenance. I was told my legal options were to file a lawsuit or terminate my lease. I terminated my lease due to the neglect. My requests were never handled properly by [redacted] & Alliance Residential Company.
Regards,[redacted]
To Whom It May Concern:This letter is in response to Revdex.com complaint # [redacted] regarding the previous residents of the [redacted]. Below is a timeline and list of facts pertaining to the previous occupants of unit N13. Attached...
is the corresponding documentation:5/30/14Notice to Vacate. All occupants declined the pre-inspection and set up an appointment at 3 p.m. on June 30 for the final inspection; however, the residents were nothome when Service Supervisor attempted the inspection. The residents rescheduled for later that day, but the Service Supervisor was not able to return due to an emergency on the property (documentation noting inspections attached). 5/30/14 [redacted] management offered an accommodation to the departing residents to remove all but one name if the deposit accounting resulted in a refund.6/30/14Residents vacated unit.7/2/14 Vendor ([redacted]) assessed carpet condition. The vendors recommended replacement due to heavy soil and pet urine. Residents were charged accordingly and not for the leaks endured during residency (see attached). 7/17/14 Deposit accounting completed and the first notification was sent with attached invoices. A full explanation, including calculations, was mailed to forwarding address (see attached).7/17/14 Payment in the amount of $217.41 was received (check #[redacted]). 7/24/14 Second collection letter was sent to recover balance due (see attached). 7/30/14I received an email on my sick day from [email address redacted] on 7/30/14 labeled "deposit and payment after the apt inspection 2nd." I responded immediately (see attached). The same past resident sent a second email that day labeled "Urgent--deposit and payment after the apt inspection." I responded to that email referencing myfirst response.8/2/14 Final payment was received in the amount of $28.56. 8/6/14 Business Manager left a voice mail to respond to their original email. I believe this was a misunderstanding due to receiving the payments from the past residents on different dates. The staff at [redacted] Apartment Villas acknowledges the resident agreed to and understood the charges and therefore made the payments. [redacted] is an extremely busy office staffed with one person on most days. I have only been filling in at [redacted] day-to-day with little notice of which property I will be covering on any given day. As of 8/4/14, a schedule was put in place by the regional managers.Please let me know if you need any further information.Sincerely,[redacted]rBusiness Manager
This is a copy of my [redacted] review in regards to the Patty, Thomas, Jessica and Julia at the Vaseo Apartment complex in [redacted]. THE worst customer service ever! If there was a review for negative stars, I would have clicked on that! The grounds are nice and the convenience store is nice, but just hope you never have to deal with the office staff or maintenance! The customer service at this apartment complex is horrible!! My husband and I have lived her for 9 months and any small issue is turned into a large issue by the horrible employees working in the back office! They can never seem to find our rental checks when we go in and are always asking us to supply them with a copy of it. Also when you go in to claim a package, they have told us multiple times it is not there, but it is. Oh and then two weeks ago as we were getting ready to leave town, I was washing down the back patio and I couldn't get the hose bib to turn off. So I had running water. It was early on a Saturday morning so I went to find a maintenance person. When we found one they told us that they had to get the leaves out of all of the pools first and they would get to it later in the day. We told them that we were leaving town and did not want to leave the apartment with water running! So after fighting with them, they sent a person over 30 minutes later. Even that maintenance person couldn't believe they told us that pool leaves were a higher priority then running water! Then my most recent poor customer service experience was today! I had a dispute with Patty, Julia, Jessica and Thomas over some paperwork. Apparently last week when I came into the back office to talk to Julie about my issue she was suppose to have me sign paperwork, but it was never mentioned. Then again when I returned to their office on Saturday morning to do what we agreed to on Thursday they again mentioned no paperwork. So I guess it was my job to tell them that they needed me to sign paperwork? Both times, it was my fault that they did not have me sign the paperwork? Then today after leaving the back office to go to the front office to talk with the Manager, "Thomas" (who mysteriously disappeared from the time I drove from the back office to the front office) no all of a sudden he is not returning today? Then Patty managed to follow me from the back office to the front office to walk in and tell me that she just got off the phone with Thomas and that he was not going to be returning today and that any of my requests had to be put in writing and turned into their legal department? I told her I would hang out a bit to see if Thomas returned. Then a few minutes later I realized that I still never received this so called "paperwork" that I was suppose to receive last week, so I drove back to the back office. I walked into Patty's office and she was not there. Jessica (with an attitude) told me that they were not going to give me any paperwork and that I would have to go to their attorney's for it. Then she asked me to leave and told me that she was going to call the cops if I didn't leave! (Because I was asking for paperwork that I was already suppose to be given?) I said that's fine you can call them, but I still need paperwork and your attorney's name and number. She only gave me the name but would not give me the number. Then finally Patty walked in and gave me the phone number. So,this complex was just sold and I can only hope that the new owners decide to switch to a different property management company! I have already placed a call into the actual new owner of the buildings as well as the corporate office of the current property management office to voice my concerns for their lack of skills. So now over a simple request that you would think they would have the competency to resolve onsite, I have both their attorney and my attorney involved. I would not recommend this property to my worst enemy! There are other complexes near by with better customer service!
[redacted] by the galleria in [redacted]/Dallas is one of the worst managed rental accommodations I have experienced. They charge high prices for their rental but their services a beyond a joke. I have only lived in the apartment for 3 months and I had to have a refrigerator and the dishwasher replaced. The bad part is that it took them over a month to replace the non working appliances. For each of the appliances I had to go to their office over 10 times over a course of 5 and 6 weeks respectively in order for them to move. I have never seen such callous and shameless behavior of the staff before. They talk to you as if it's not their job to replace non working appliances. The manager of the property out and out lied to me about getting the work done. Their indifferent behavior is more fit for a used car dealership salesman position. For lodging any complaints they come after you like a junkyard dog.
We halted online payment access due to multiple returned payments, but failed to properly notify Ms. [redacted]. We have followed up with Ms. [redacted] directly and apologized for that oversight, and credited the $75 late charge back to her account. We have also issued a...
formal letter requesting that future payments are made via certified funds. The resident understands the reasoning and is satisfied with the resolution.
I was a faithful tenant for nearly 3 years and in Jan '16, I transferred into a new unit and signed a new 12 mo lease. Unfortunately, I had to move out of state half-way through the lease and followed the early termination lease rules that resulted in $4,000 fees. However, when I asked about my original lousy $450 deposit from the original unit (paid in 2013), I am given the run around for four weeks only to be handed a bill of $65....from a move-out over 8 months ago and after I have paid more than $4,000 to leave in June, left both apartments move-in ready (carpet shampooed, pristine cleaning - just a slap of paint and boom, another tenant can move in for the run around). Seriously expected more from this lease staff. Very disappointed.
This business does the bare minimum to stay in business. I rent an apartment from the [redacted] creek and I have had a lot of problems with them. Alliance if the parent company and I have contacted them about complaints. Neither the office here, or the corporate office will bother to respond or correct this situation. I have called and emailed the front office and they never answer and will not return calls and the same goes for the corporate office.
When we moved in they assured us that they do not allow pitbulls on the property, I dont not trust those dogs. A month after moving in we have seen several pitbulls living there and its clearly in the lease that they are not allowed. I even showed the front office what apartment they live in. A year later and they same pitbulls are still here. We also get maintenance works or other contractors entering out apartment with out our consent and without or request for work to be done. Its happened two times this year alone. When we aske the front office why this keeps happening and what they are going to do to fix it they do not respond =, have no answers, and dont bother to try to help out the situation. They also let everyone park in handy caped parking, let on site garbage and dumpsters overflow and leave it that way for weeks, yes weeks. This is a terrible place to live with a horrible and lazy management company.
I would be hesitant to live in an Alliance property, despite my time there actually being quite good. Here's why:
In 2012 I lived in one of Alliance's properties - Broadstone Vesta, in Denver, Colorado. I lived in the property with my boyfriend and we split up. We spoke with the leasing office, and per our lease, we could pay a month's rent to terminate the lease and part ways. At the time, the property was transitioning to another management company, Thompson Michie.
Because of the transition, it took them several weeks to finally get us our final bill, which we paid, and the rest was history. Except it wasn't.
Fast-forward to 2016, where I am now attempting to rent an apartment. My credit is good, my rental history is spotless - not even a month paid late. Except, the On-Site report showed that I owed Alliance over $1100 - you guessed it, the month's rent to terminate the lease. The same fee that had been paid in 2012. The date on the 'unpaid month'? July 1st, 2012, before they had even given us our final bill.
So I call Alliance, bank statements and check details in hand to get this little mistake fixed (and so I can clear my name and rent my new apartment). Except, nobody picks up the phone. Nobody at the Denver office, nobody at the Phoenix office, and nobody responds to my emails to their 'customer care' (ha!) department. Awful, unprofessional customer service - if you can even call it that.
My only resort now is to open a dispute with On-Site and with Rent Bureau in hopes that my evidence of payment will suffice to have this cleared from my record, since Alliance has zero desire to assist in correcting their mistake - that is now putting a stranglehold on my ability to rent again. Do not do business with these people.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In reference to complaint #[redacted] I have yet to receive the promised $125.00 reimbursement from Alliance Residential that was promised on Aug 6, 2015. I just wanted to double check that they have mailed the check out to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
I have not received a revised move-out statement yet. However, I will send a check of amount $449.85 in favor of "[redacted], Apt# [redacted]". I expect business to send me a Zero Balance letter once the check is cleared. Additionally, Business will inform the Collection Agency to not to contact us any more.
Regards,
[redacted]
To Whom it May Concern:This letter is in response to Revdex.com complaint #[redacted] regarding a current resident at [redacted] at [redacted]. We appreciate the honest feedback from the consumer. As a team, we always strive to continuously improve our customer service. We have been in constant...
communication with her over the last few weeks and every issue presented to us has been successfully addressed. Should further issues arise, we invite this individual to call our leasing office directly at ###-###-####.Thank you.
To Whom it May Concern:The Business Manager at CitySpace Residences is working with the complainant directly to resolve this issue.Thank you,
[redacted]Marketing Communications CoordinatorAlliance Residential Company
I was notified today that the Business Manager and Regional Manager for [redacted] (the business in question) decided to let [redacted] out of her lease. Can you please update this change on our file?
Thank you,
[redacted] | Marketing Communications Coordinator
I was so happy when I found my apartment on [redacted]. It had all the amenities I was looking for, and it was being offered at a special low rate with a 12 month lease. The move-in process should have been a red flag for me. I had to call and email the leasing office several times before someone would get back to me to confirm my move in date and the total amount due at move-in. I put my deposit down a month in advance. That should be ample time to get the necessary documents together. However, I didn't receive the pre-approval documents to sign until an hour before my move-in appointment. I would have thought pre-approval documents would need to have been taken care of in advance.
I moved into [redacted] in San Jose, CA in early May 2014. On June 28, I received a phone call from [redacted] in the leasing office, stating that they had just had an audit of their resident records and they found that I have a cat and that they did not charge me the pet deposit of $500. It's annoying and inconvenient that they failed to include this charge in the total they told me was due upon move-in, even though I asked for that amount with more than enough time for them to verify that all the charges were correct. But what was unreasonable was their demand that I pay the $500 with the rent on July 1--in three days. I told [redacted] that I would be willing to make up the deposit payment, but that I would be unable to meet such a short deadline. He said that I would receive a letter if it wasn't paid by the 1st, but that it wouldn't be a big deal as long as I pay it within the month. I said fine, and he brought me some paperwork about it for me to initial.
Alliance wants its residents to use its online resident portal for making payments, and charges a small fee for the convenience. When I went to pay my July rent through the resident portal, I noticed that the $500 pet deposit had been added to my amount due. I was unable to pay a different amount through their system, so I decided to use my bank's online bill pay service, which I have been using to pay the majority of my bills for the last five years with no problems. For reasons unknown, the check from the bank never arrived at the rental office. I received a letter taped to my door stating that I had three days to pay (by cashiers check only) or quit my lease. I called the office and spoke to a new female employee whose name escapes me. She said that they would wait a day or two to see if it arrived. A few days later I got a voice mail from [redacted], saying that his manager [redacted] said I had until noon the following day to pay the entire amount: July rent, the pet deposit, and the $75 late fee--by cashiers check only. But since the rent payment had already been funded out of my bank account and sent to the rental office, I did not have the funds available to meet this demand.
I went to the bank branch to see if I could get the payment reversed and the funds returned to my account. They said they could put a stop payment on the check, and that it would take 2-5 days for the funds to appear in my account again. Well, that wasn't going to work because I only had until noon the next day. The banker tried to be helpful. He spoke to [redacted] on the phone, which I could tell was a frustrating conversation. He tried to explain the situation, and that I didn't do anything wrong. Then it sounded like she hung up on him. He gave me a letter on official bank letterhead with his branch manager's name and contact information on it, just in case it would help.
Luckily, I got paid the next day and was able to get the cashiers check for the rent payment. I took it to [redacted] along with the letter, which I asked her to copy and keep in my file. She and the bank branch manager are now emailing back and forth about who should be responsible for covering the $75 late fee.
One week later, I received another letter taped to my front door. It was a second notice to remove items from my balcony/patio/front area (could be any of these) that were identified as not being allowed according to the community policies. However, I never received a first notice. Also, the letter did not specify which items were in violation of the community policies, but it said I had until 11 am the following morning to remove them, or else they would have no other option than to issue a notice of entry, remove the items, and charge me for their removal.
I called the office and left a message on the answering machine, asking for a call back about the matter. (Yes, they still use an actual answering machine, and they screen their calls.) I never received a call. I emailed the office, requesting a copy of my rental agreement, which I never got when I moved in, even though they said they would email it to me after I signed it. Within 30 minutes, I had a return email from [redacted] and the packet of papers was at my doorstep. Still no word about the items to be removed, though, so I called again. I spoke with [redacted], who said that [redacted] was issuing those notices to everyone because they are preparing for an upcoming inspection. He could not tell me which of my items were flagged for removal. He just repeated what was in the community policies and said that [redacted] and Alliance management were being "very picky" about this. (Very picky, but they weren't specific?)
I have had a terrible experience with this Alliance property, and I've only been there two and a half months. I am being harassed and oppressed by [redacted] and Alliance management, and I'm beginning to think they're trying to push me out so they can raise the rent on the unit and get a new tenant in there. I have nine and a half months left to go on my lease. Their business practices are disorganized, and I, the resident, am made to bear the burden. I will definitely not be renewing.
To Whom It May Concern:This letter is in response to Revdex.com complaint #10787790 [redacted] a current resident at [redacted]. The concerns listed by this individual are surrounding a transfer from our apartment community to a separate community location. The conversation that occurred...
between [redacted], our Assistant Business Manager, and the individual unfortunately resulted in a misunderstanding on our associate’s part of the policy that pertains to this type of transfer. The fee listed does account for a transfer to another apartment within our same community, but not to another location. We are currently unable to honor a transfer to another community unless the lease cancellation policy is initiated by the current resident, as this agreement is still active. We sincerely regret that this misunderstanding resulted in a fee of $175 incurred on his part. Our office will be reaching out to him directly and crediting this fee to his account. We believe that this is a reasonable solution to all parties involved. Should further questions arise, please contact me directly at ###-###-####.Sincerely, [redacted]Business Manager[redacted]
As others have stated we too had an outrages final bill of $650 . No signed move in or move out checklist was ever done. Then the management held onto our final bill for 2 weeks after our move out then sent us a threatening collections letter demanding payment within 30 days of move out date and put a child's name on the letter. That left us only 10 days to come up with the final payment or it will be sent to collections immediately. We had a hole in a wall leading to an outside crawl space that when we demanded it's fixed we were told no and then treated with a $200 rent increase.
Every letter or email to should start with
Dear Slum lord.
Warning: Do not do business with this apartment complex or the property management company - Alliance Residential Company. I moved into the complex over two years ago with promises of a new gym, a safe community (it is gated), and a friendly environment. Two years later - a tiny, smelly gym with broken machines, stolen packages from my front porch by a neighboring resident (with no repercussions to the resident, by the way), a complex full of people from around the community using the basketball courts and pool facilities so often that residents are not able to utilize them, and no parking at all for guests (the few visitor spots around the community were painted over with numbers, but ended up actually being allocated for maintenance staff to park). I was offered a free carpet shampoo with each lease renewal, but was never able to redeem them, despite numerous requests to schedule them. Now after moving out, I'm being charged for hours of cleaning (where there was maybe an hour to do) and a carpet shampoo. Funny, no? I was offered a complimentary $99 shampoo two years in a row, those were never able to be done and now I'm being charged $120 for a shampoo. Not only are they some of the most expensive apartments in the area, they now nickle-and-dime you even after you move out. Renter Beware.
This residential management company can be described in one word; predatory. They will do anything they possibly can to charge fees and make accounts delinquent.
In terms of their accounting methods or basic customer service, again, predatory. They want every tenant to experience some issue so they can make more money. They require certified checks for everything, even if it's to correct their mistake. There are also a lot of "miscellaneous" and building wide charges on your account.
If you have a basic question or request of the management offices in their building, you will never get any help. They are incredibly over staffed, but they are only interested in helping people who are potential tenants. The turnover is unbelievable. Management and everyone else will plead ignorance to any issues or concerns.
They blatantly lie, and trick you when you move in to get you to sign off on extras and less favorable terms to you as a tenant.
If you confront any member of management you will never hear back.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The statements of the manager are not true. Her own staff spoke to me privately and stated how she isn't respectful and they couldn't believe how disrespectful she has been with other residents of the community. [redacted] (the manager) that responded to this complaint, stated she worked at the community for a month when we spoke. She never tried to research my compliant history. If she actually researched the complaint history she will see that the issue dated months prior to her being hired.I have proof that maintenance has been called several times regarding the bird infestation of the property. A maintenance man actually had to knock down a bird's nest and dispose of two of my outdoor chairs because my balcony was full of bird feces. The manager had her mind set to direct negativity towards me from the beginning. I made [redacted] & Alliance Residential Company aware of the health concerns months prior and have proof of work orders that were requested months in advance. One of the new leasing agents also confirmed to the manager [redacted] that I had complained to her. Therefore this wasn't a surprise to Sama. Unfortunately, this is a case of neglect. The manager [redacted] continues to deny any responsibility and doesn't care that maintenance was totally neglected while the company transitioned to a completely new management team. Written notice of my issue was given to [redacted] months prior to communication with the manager Sama. I retained proof of the notice that was submitted. Due to the neglect of the property and harmful health conditions that [redacted]/Alliance Residential Company attempts to bully and force residents to reside within, I filed a complaint with the [redacted]. I have also spoke to an attorney regarding the liability of [redacted] & Alliance Residential Company. I wish I would have read all the negative ratings from other residents that are posted online showing that this place is inhabitable and unsafe before moving to this property. I have never resided in a community that doesn't maintain a sanitary and healthy environment. This is a direct violation to the Tenant Rights noted with the [redacted]. I followed the procedures that were given to me by the [redacted] of giving notice. I was told by the State of [redacted] that [redacted]/Alliance Residential Company would have to cleanup within a reasonable time period which was approximately one week after I submitted the written notice requesting cleanup. I was patient and waited for weeks without maintenance. I was told my legal options were to file a lawsuit or terminate my lease. I terminated my lease due to the neglect. My requests were never handled properly by [redacted] & Alliance Residential Company.
Regards,[redacted]
To Whom It May Concern:This letter is in response to Revdex.com complaint # [redacted] regarding the previous residents of the [redacted]. Below is a timeline and list of facts pertaining to the previous occupants of unit N13. Attached...
is the corresponding documentation:5/30/14Notice to Vacate. All occupants declined the pre-inspection and set up an appointment at 3 p.m. on June 30 for the final inspection; however, the residents were nothome when Service Supervisor attempted the inspection. The residents rescheduled for later that day, but the Service Supervisor was not able to return due to an emergency on the property (documentation noting inspections attached). 5/30/14 [redacted] management offered an accommodation to the departing residents to remove all but one name if the deposit accounting resulted in a refund.6/30/14Residents vacated unit.7/2/14 Vendor ([redacted]) assessed carpet condition. The vendors recommended replacement due to heavy soil and pet urine. Residents were charged accordingly and not for the leaks endured during residency (see attached). 7/17/14 Deposit accounting completed and the first notification was sent with attached invoices. A full explanation, including calculations, was mailed to forwarding address (see attached).7/17/14 Payment in the amount of $217.41 was received (check #[redacted]). 7/24/14 Second collection letter was sent to recover balance due (see attached). 7/30/14I received an email on my sick day from [email address redacted] on 7/30/14 labeled "deposit and payment after the apt inspection 2nd." I responded immediately (see attached). The same past resident sent a second email that day labeled "Urgent--deposit and payment after the apt inspection." I responded to that email referencing myfirst response.8/2/14 Final payment was received in the amount of $28.56. 8/6/14 Business Manager left a voice mail to respond to their original email. I believe this was a misunderstanding due to receiving the payments from the past residents on different dates. The staff at [redacted] Apartment Villas acknowledges the resident agreed to and understood the charges and therefore made the payments. [redacted] is an extremely busy office staffed with one person on most days. I have only been filling in at [redacted] day-to-day with little notice of which property I will be covering on any given day. As of 8/4/14, a schedule was put in place by the regional managers.Please let me know if you need any further information.Sincerely,[redacted]rBusiness Manager
This is a copy of my [redacted] review in regards to the Patty, Thomas, Jessica and Julia at the Vaseo Apartment complex in [redacted]. THE worst customer service ever! If there was a review for negative stars, I would have clicked on that! The grounds are nice and the convenience store is nice, but just hope you never have to deal with the office staff or maintenance! The customer service at this apartment complex is horrible!! My husband and I have lived her for 9 months and any small issue is turned into a large issue by the horrible employees working in the back office! They can never seem to find our rental checks when we go in and are always asking us to supply them with a copy of it. Also when you go in to claim a package, they have told us multiple times it is not there, but it is. Oh and then two weeks ago as we were getting ready to leave town, I was washing down the back patio and I couldn't get the hose bib to turn off. So I had running water. It was early on a Saturday morning so I went to find a maintenance person. When we found one they told us that they had to get the leaves out of all of the pools first and they would get to it later in the day. We told them that we were leaving town and did not want to leave the apartment with water running! So after fighting with them, they sent a person over 30 minutes later. Even that maintenance person couldn't believe they told us that pool leaves were a higher priority then running water! Then my most recent poor customer service experience was today! I had a dispute with Patty, Julia, Jessica and Thomas over some paperwork. Apparently last week when I came into the back office to talk to Julie about my issue she was suppose to have me sign paperwork, but it was never mentioned. Then again when I returned to their office on Saturday morning to do what we agreed to on Thursday they again mentioned no paperwork. So I guess it was my job to tell them that they needed me to sign paperwork? Both times, it was my fault that they did not have me sign the paperwork? Then today after leaving the back office to go to the front office to talk with the Manager, "Thomas" (who mysteriously disappeared from the time I drove from the back office to the front office) no all of a sudden he is not returning today? Then Patty managed to follow me from the back office to the front office to walk in and tell me that she just got off the phone with Thomas and that he was not going to be returning today and that any of my requests had to be put in writing and turned into their legal department? I told her I would hang out a bit to see if Thomas returned. Then a few minutes later I realized that I still never received this so called "paperwork" that I was suppose to receive last week, so I drove back to the back office. I walked into Patty's office and she was not there. Jessica (with an attitude) told me that they were not going to give me any paperwork and that I would have to go to their attorney's for it. Then she asked me to leave and told me that she was going to call the cops if I didn't leave! (Because I was asking for paperwork that I was already suppose to be given?) I said that's fine you can call them, but I still need paperwork and your attorney's name and number. She only gave me the name but would not give me the number. Then finally Patty walked in and gave me the phone number. So,this complex was just sold and I can only hope that the new owners decide to switch to a different property management company! I have already placed a call into the actual new owner of the buildings as well as the corporate office of the current property management office to voice my concerns for their lack of skills. So now over a simple request that you would think they would have the competency to resolve onsite, I have both their attorney and my attorney involved. I would not recommend this property to my worst enemy! There are other complexes near by with better customer service!
[redacted] by the galleria in [redacted]/Dallas is one of the worst managed rental accommodations I have experienced. They charge high prices for their rental but their services a beyond a joke. I have only lived in the apartment for 3 months and I had to have a refrigerator and the dishwasher replaced. The bad part is that it took them over a month to replace the non working appliances. For each of the appliances I had to go to their office over 10 times over a course of 5 and 6 weeks respectively in order for them to move. I have never seen such callous and shameless behavior of the staff before. They talk to you as if it's not their job to replace non working appliances. The manager of the property out and out lied to me about getting the work done. Their indifferent behavior is more fit for a used car dealership salesman position. For lodging any complaints they come after you like a junkyard dog.
We halted online payment access due to multiple returned payments, but failed to properly notify Ms. [redacted]. We have followed up with Ms. [redacted] directly and apologized for that oversight, and credited the $75 late charge back to her account. We have also issued a...
formal letter requesting that future payments are made via certified funds. The resident understands the reasoning and is satisfied with the resolution.
I was a faithful tenant for nearly 3 years and in Jan '16, I transferred into a new unit and signed a new 12 mo lease. Unfortunately, I had to move out of state half-way through the lease and followed the early termination lease rules that resulted in $4,000 fees. However, when I asked about my original lousy $450 deposit from the original unit (paid in 2013), I am given the run around for four weeks only to be handed a bill of $65....from a move-out over 8 months ago and after I have paid more than $4,000 to leave in June, left both apartments move-in ready (carpet shampooed, pristine cleaning - just a slap of paint and boom, another tenant can move in for the run around). Seriously expected more from this lease staff. Very disappointed.
This business does the bare minimum to stay in business. I rent an apartment from the [redacted] creek and I have had a lot of problems with them. Alliance if the parent company and I have contacted them about complaints. Neither the office here, or the corporate office will bother to respond or correct this situation. I have called and emailed the front office and they never answer and will not return calls and the same goes for the corporate office.
When we moved in they assured us that they do not allow pitbulls on the property, I dont not trust those dogs. A month after moving in we have seen several pitbulls living there and its clearly in the lease that they are not allowed. I even showed the front office what apartment they live in. A year later and they same pitbulls are still here. We also get maintenance works or other contractors entering out apartment with out our consent and without or request for work to be done. Its happened two times this year alone. When we aske the front office why this keeps happening and what they are going to do to fix it they do not respond =, have no answers, and dont bother to try to help out the situation. They also let everyone park in handy caped parking, let on site garbage and dumpsters overflow and leave it that way for weeks, yes weeks. This is a terrible place to live with a horrible and lazy management company.