Sopris Solar Reviews (%countItem)
Sopris Solar Rating
Address: 5609 W 6th Ave Unit B, Lakewood, Colorado, United States, 80214-2455
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In early June 2018 we were contacted by *** with Sopris Solar about hiring them to provide us with solar for our home. He told us that the payment would be approximately 60.00 per month as opposed to our current hundred to two hundred dollar electric bill. Also, we could earn half the price of the system back with 4 referrals and 8 would pay for the whole system. I know several people who might be interested so we signed a contract on June 2nd. The contract showed that we would have everything up and running by late July. It is January 29th, 7 months later, and our system is still not complete. We have heard excuse after excuse. Now we are supposedly running on solar since the 17th of January, but we don't have a modem so we can't really tell. It is apparently on back order. Meanwhile, I have been paying for a system that we couldn't use. In addition, it turns out that it is only 60.00 per month for interest only if I never want to pay the system off. Also, the 3 and potentially 4 people that were waiting to see how I loved my solar so they could install it and I could earn the money for the referrals have given up. There goes my opportunity to earn back the cost of the system. I have left messages by voice mail and email for the past few days and never get a response so I feel that this is my only option.
The customers system was installed at the end of November. All of customers are informed that in order for the system to be operational they will need the local utility company to come out and install the net meter. The installation of the net meter is controlled by the utility company. This process is out of are hands. In fact, homeowners are told that this could take up to a month. After the net meter is installed the system is 100% operational. The net meter occurred approximately a month and an half after we completed the installation. After we are notified that the net meter is installed, we install a monitoring system at no extra cost so the customer and Sopris Solar can monitor the system. The monitoring system that we provide to homeowner at times is not compatible with their internet provider. In this case, it was not and we had to order a new monitoring unit. As a result of the tariffs put in place on Chinese manufacturing, the monitoring system is back ordered. We were just notified that this monitoring device is back ordered for another two weeks. When we receive the new monitoring system we will install the device. With this being said, the monitoring system has nothing to do with the operation of the solar system. The system has been operational for the last two weeks.
We have also contacted Xcel regarding his net meter because it seems to be malfunctioning. We had a technician from our office contact Mr. regarding coming out on Friday to check on the meter and also see if we can do a work around for the monitoring system.
Complaint: ***
I am rejecting this response because:
The original time line given to us us the whole system being up and running by the end of July. Even if the system was installed by the end of November, the fact is, it was still 5 months later. Also, the XCEL representatives have told me they have 20 days to have the net meter installed once they receive the proper paperwork. Another issue that I didn't mention was that the paperwork wasn't done correctly the first time so it had to be redone. I am really disappointed that I have lost these referrals and that I was told yesterday morning that the owner would contact me "right away". I'm still waiting for that call. The monitoring system was a part of the package so I'm not sure how saying that it is given to the customer for free helps the fact that it is backordered for 2 weeks. I mean, I'm not in the industry, but I would assume it would have been ordered knowing that it would be needed to complete our system especially with all of the delays that we have had. Also still waiting to hear back from *** about the misrepresentation about the bill. He said "I have never had that happen before let me look into it." I am respectfully asking for compensation for the lost referrals. That was one of the main reasons we chose to go with the system and discussed that with *** when we signed the contract.
Sincerely
This system was made fully operational on last Tuesday. We have been in constant contact with Xcel regarding the malfunctioning meter hub as well as the monitoring system. The issue was resolved by our technician on January 31st. In addition, our lead installer spoke with Mr. on the 31st and he communicated that he was happy with the installation. With this being said, I would like to apologize if they felt that we were misleading regarding the timeline of the project. In construction, issues do arise that prolong expectations. in any way. We appreciate customer feedback and strive to be a better a company. I will contact the homeowners next week to discuss how I can resolve this matter.
Complaint: ***
I am rejecting this response because:
I appreciate the response. However, I feel like this message is also misleading. Yes, Ken was happy with the installation. In terms of its finally in and he's happy. He is not happy nor am I with the whole process. Yes, in construction sometimes there are issues. I am very familiar with the construction business and how things can go. The communication has been terrible; XCEL has told me (as I have been in constant communication) that they can't believe how long it has taken (as I was calling once a week) and I am not sure why I have never received a phone call from the owner after receiving several messages. I am rejecting only because I have 5 days to respond and I have no reason to believe that I will receive a phone call. I want to resolve this here and publicly so nothing can be misconstrued.
Sincerely
I apologize. I was told by my site technician that everything had been cleared up. Could you please let me know a good time to contact you? I am more than willing to compensate you for your time and inconvenience. This is not how we operate and I apologize that it has gotten to this point. Obviously, from our reputation this is not something that occurs regularly. Let's discuss how we can make you and family whole. Please send me an email with a good time for me to reach out to you. You can contact me at ***@soprissolar.com or reach me on my cell at ***.
Thanks
I wouldn't quite classify this is fraud in that Sopris Solar intentionally deceived me, but more due to their incompetence.
Mid Aug. 2018 I bought a solar panel system from Sopris Solar. They told me it’d be 2 months and I’d have an operational system. It’s been over 5 months now and I still do not have an operational system. They told me there would be 3, maybe 4 days I’d need to be home for various installs. 1 day for electrical work, 1 day for panel installation, 1 day for inspection, and possibly 1 day to correct anything found by the inspection. They also said they would install a Nest thermostat and replace my incandescent light bulbs with LED bulbs.
They designed a system with Panasonic panels (one of the main reasons I went with is because I preferred Panasonic panels). I told them I wanted to move quickly due to tariffs that would probably be imposed on Panasonic. They said it would not be a problem to get the Panasonic panels before tariffs went into effect. Eventually they design a system, send it to me, I approve. Then they come back and say they can’t get the Panasonic panels due increased tariffs. They offer a different brand of panels. In the contract it states they can change out panels. So I agree to the new panels, and approve the design. Not a big deal. But as you’ll see, this is just 1 lie of many.
Sopris says it will be 1-6 weeks for the city to approve the design. After 4 weeks I contact Sopris and ask for an update. They tell me they just submitted the design. Now it will be another 1-6 weeks. So they lied about when they originally submitted the design to the city. Again by itself not a big deal. But there is a continued pattern of small lies.
A couple weeks later they tell me the design is approved. Schedule an appointment for an electrician to come out. He arrives 5 hours late due to a part not coming in. When he arrives, he still doesn’t have all the parts he needs. So the 1 day turns into 2 days. I was told 1 day.
Weeks go by, I hear nothing. I contact Sopris about the panel install and the Nest thermostat. They mailed me the thermostat, but have not installed it. They have not given me any LED bulbs. They said Henry would call me about the panel install. Days go by, I receive no call. I contact Sopris again, again I’m told Henry would call. This time he actually did call. I schedules the install of the solar panels. The panel install went without incident. This was mid-November when the panels were installed. Next step is to have the panels inspected.
Weeks go by again and I hear nothing from Sopris. I contact them and they schedule an inspection on Dec. 10. Nobody shows up and nobody calls. I contact Sopris, get an excuse that Henry never put the appointment on his schedule. Reschedule for Dec. 13th. Again nobody shows up and nobody calls – so 2 more wasted vacation days. I contact Sopris again, eventually they call me and say they never submitted a permit to the city. Sopris says they will submit the permit.
Jan. 3-15th I send several emails and call Sopris Solar. They will not answer my emails or return my calls. So I’m filing a complaint. They have my money (and have for months), wasted 3 of my vacation days, have not installed the thermostat, have not given me LED bulbs, have not had the system inspected, and are (apparently) actively avoiding contact with me. And I’m currently paying on my solar loan and my electric bill. Which they said wouldn’t happen because the system would be operational before the 1st loan payment is due.
I will attempt to address each one of these issues. I do take issue with the customer implying that we were lying to him.
1. Panasonic panels - The implementation of the solar tariffs on China has caused a shortage of certain equipment. Namely, in this instance, the inverter that is paired with this particular panel is only manufactured by one company, Enphase. This inverter is now backlogged until March. We reached out to the customer and informed him that he could either wait for the inverter to come in and use Panasonic panels or we could substitute the panel with a more efficient, higher wattage and better looking panel. This new panel we could pair with another inverter company in which is readily available and install immediately. Basically we are upgrading his system for no extra cost.
2. As for the installation, the city of Cheyenne requires two electrical contractors license. When we originally submitted our electrical contractors license to Cheyenne, WY, we were required to submit to the licensing committee. After we received our Solar License we not informed that we need to obtain an electrical contractors license from the city as well. We were informed of this after we had submitted our design and therefore had to resubmit again after obtaining the city's electrical contractors license. This is why the installation was delayed.
3. Inspection - The inspection has been scheduled for the last couple of week. Unfortunately, Cheyenne does not allow for next day inspections. They schedule the inspection when the inspector is available and currently this city has only a handful of inspectors so there is a back log of inspections scheduled.
4. Light bulbs and Nest - The customer received his Nest thermostat weeks ago and his lights last week. We were not informed that he wanted us to install the lights and bulbs. When we reached out to him he said that he would install the items and they di not need to be installed.
Again, there was no "lying" to the customer. We have been in constant communication with the customer and have tried to elevate any concerns he may have
Complaint: ***
I am rejecting this response because:
1. I was told I could not get the Panasonic panels due to an increase in the tariffs and Sopris could not give me the system for the price they quoted me. I specifically asked, before I agreed to the system, if there would be an issue getting the Panasonic panels before the tariffs went into affect. Sopris told there would be no issues getting the panels before the tariffs. Yes I did agree to the other panels. Yes they are slightly better. But doesn't change the fact I was flat out lied to that Sopris could get the panels before tariffs went into effect. I'm not upset about different panels, I'm upset about the lie.
2. Sopris communicated none of this information to me - ever. Initially I was told the system would be sent to the city for approval after I approved the system. Then I find out, 4 weeks after I approved the system, that's when Sopris sent the design to the city. I also specifically asked if Sopris had done installs in Cheyenne and if they were familiar with permitting in Cheyenne - I was told yes to both questions.
3. On 2 separate days in Dec. I was told the inspection was scheduled. Then nobody showed up, and nobody contacted me.
4. I have received the Nest thermostat. I have not received the light bulbs.
"Constant communication" are you kidding me? Tried to elevate concerns - when? NOBODY, let alone the owner, contacted me for weeks after repeated emails and phone calls. I didn't hear from Sopris for over a month and only after I made a complaint to the Revdex.com.
There have been many lies:
Even in the response he's lying "...and his lights last week ... we've been in constant communication"We can get the panasonic panels before tariffs go into effectThe system will only take a couple months to turn onThe system will be operational before you start paying your loanYou will receive LED bulbsWe're familiar with permitting in CheyenneYou're system will be inspected on... - TWICE
Sincerely
After talking with our sales representative, permitting technician and our procurement officer, I apologize for the lack of communication and the statements that have been construed as misleading misleading by Mr.. The issue with Panasonic panels was not properly explained to our sales people by our procurement department. The Panasonic Module that was sold to Mr. can only be paired with a specific Enphase Envoy and Combiner panels. As a result of the China tariffs, this Enphase product was not available for from ANY distributor and we heard the wait time was up to three months. This internal shortage would mean that we would not be able to install the system until this part was available. Obviously, this was not communicated to the sales team correctly and they told customers the Panasonic panels were not available. I apologize for this miscommunication. It was not made to be misleading, there was an obvious disconnect when procurement explained this to the sales people.
As, for working in Cheyenne, we have been working in the area for the last year and we have had our solar license in the area for the same amount of time. We have had customers In Laramie County that have not been a part of Cheyenne city limits. Laramie County has a very straight forward permitting process where you do not need a electrical license in the county, you just need to have obtained your State license. As for Cheyenne you must have both your solar license and electrical license in Cheyenne. We had our Solar License and did not have our electrical license in the City of Cheyenne. This is our mistake and I have spoken to our permitting department regarding doing their due diligent in new service areas. Again, we did not purposefully mislead you when a representative said we had worked in the area. They were misinformed about the surrounding service areas. I apologize regarding this mischaracterization.
I also want to apologize about the light bulbs and Nest. When I responded to Mr. regarding the lights I had been told by our installers that they had been delivered. This was not correct. The person that was suppose to bring up the bulbs never did deliver them to Mr.. Again, I apologize. I was misinformed.
Regarding the inspections, we do not have any control of the inspectors schedule. I know for a fact that the inspector has canceled the inspections at the last minute without contacting our department. Also, the inspector incorrectly failed the us on the first inspection. We had our lead engineer meet with him and go over the NEC code and the inspector agreed with our assessment of the wiring. As for the last inspection, we found out yesterday the inspection clerk failed to put the inspection on his calendar. The inspection office reached out to us to apologize, as did the inspector.
Again, I apologize for are actions and I will contact Mr. today to discuss how we can remedy these issues. I can assure you that he will not have to pay for his first two months of payments. Let's make this right and get your system up and running.
Complaint: ***
I am rejecting this response because:
If the message from Sopris Solar was sent on 2/19, then again more lies. "I will contact Mr. today to discuss how we can remedy these issues." Nobody contacted me on the 19th. It's now been 1 month since I filed a complaint with the Revdex.com and still I do not have the light bulbs. And I still do not have functioning solar system. I am now out 6 vacation days. That's 6 in addition to the 3-4 days I was told it would take to get the system functional. 1 additional day due the electrician showing up 5 hours late due a missing part & then still not having all the parts required. 2 days for no show, no call appointments by Henry. 2 days for no show, no call appointments by ***. 1 day for putting the panels back on my roof as the installers broke a cable when they removed the panels. The installers who were going to put the panels back on the roof could not due to the broken cable.
The incompetence of Sopris Solalr is unbelievable.
Sincerely
Our Head of Operations, ***, left a message for Mr. last week to discuss his project. In addition, Mr. has received the light bulbs that we sent and received according to our Amazon account. Mr. is correct that we had to order a trunk cable for his panels. This cable broke when we were installing the panels. This is happens occasionally and does not have any thing to do with the competency of our installers. We have had to replace a number of these items over the years. This cable is set to arrive tomorrow. I have included the tracking information as an attachment to this response. In addition to our Operations Manager reaching out and leaving a message to Mr. we have also offered to pay his utility bills why we fix the issues with his installation. I will leave the direct cell number for *** our Operations Manager. *** and his email ***. He will also call again today to reach out to Mr..
I was hesitant about solar panel installation, but Nathan and the team at Sopris Solar were very patient with me and answered every single question I had without any pressure. Even after installation, the customer service has been incredible. The panels on my home look very sleek and there has been no hassle with Xcel energy and I've saved the money that was estimated. Very happy with Sopris Solar.
I was recommended to Sopris from a guy at work. I did my fair share of research and decided to give them a shot. They were excellent to work with- high quality equipment and professional all the way thru. They also had a lot of options as far as panels go.
Had a great experience with Sopris. The sales staff was honest and to the point.
Extremely satisfied and happy! The installation was super fast. I was worried about the noise. . .I barely even noticed they were there. Nathan was awesome and so nice to our family. Highly Recommended!
Great job by these guys! They are very professional and I couldn't be happier with my solar panels. I can't wait until my 1st electric bill comes in. I would highly recommend them if you are considering solar.
We were referred to Sopris by our neighbors and couldn't be happier for choosing them. Highly recommended! Easy process - already saving loads of money - our Xcel electric bill is now at $5 a month and we expect a refund check from them by the middle of 2018.
We shopped around for a solar panel installer for over 3 months and made the best decision by going with Sopris. Extremely satisfied with their service and highly recommended to others.
Most financially sound thing my family has ever done. Our electric bill is nearly extinct and our panels look so nice. Nate was so nice and professional.
I was referred to Sopris Solar by a colleague and could not have been more impressed and satisfied with their professionalism and work. The move to solar energy panels was fueled by my families environmental concerns but we didn't realize the amazing financial benefits as well. Mr. B was great to work with.
We had a great experience with Sopris Solar. I had a lot of other companies come out and they were by far the most professional. Not pushhy at all and very knowledgeable. They helped us compare all of our quotes and left us alone to make our decision. After having the system for two years, we haven't had a single issue. Highly recommend them!
This comany was amazing. I was very hesitant about putting solar panels on my home because I didn't know much about them, but Sopris answered all my questions from start to finish. The process was wonderful, the installation was seamless and we were very happy to work with them.