Sound Auto Wholesalers

I must stand by our previous response.  Everything we did was legal, disclosed and above board.  We spoke with [redacted] is issued him a refund of the vin etch fee of $149 purely as a good will gesture.  When he accepted it we thought we had resolved the complaint completely.  We are sorry nothing further can be done.

Car was completely safety checked and detailed before delivery.  We have extended extra courtesies to the customer to assure that he is completely satisfied, including a re-cleaning, extra key at no charge and completion of all recalls by a authorized Nissan dealer.  All this was completed...

within 48 hours and customer was notified to pick up the vehicle.  He did not pick it up for many days.  He says he will pick it up today.  We have completed everything we were required to do and beyond.

Complaint: [redacted]
I am rejecting this response because:  I was not told about those fees by Noel (Salesperson) or anyone when I asked about the final price. I even tried to negotiate the actual price of the vehicle because I felt it was higher than my budget and was told that 10,999$ was the lowest price the dealer can offer. And Noel mentioned a "no haggle" policy.There were no mentioning of any fees nor vin etch. I would've not agreed if I knew there was an extra 649.98$ added to the price and taxes for the car.The fact that internet pricing makes it a competitive market doesn't mean I should pay for fees I did not ask nor agree to!I understand that everyone gets charged the dealer fee, but was told by your associate that clients that do not want to pay that fee, that usually the price of the car is reduced to the amount of that fee, so that it can still be on the contract, while accommodating the client to not have to pay it.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: their last response is irrelevant and not involved with this complaint. Goes to show how little this company cares about it's customers. To have a vehicle 6 days for a 2 hour repair is sad especially when it's accompanied by rude employees
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: There is a lot wrong with the vehicle , whatever happen with good customer service besides you sold me a vehicle that was not ready for delivery , many defects and I think most of the damage was done at your dealer . The vehicle still have dirt in the back inside as they went off road with it . I will not accept this vehicle as is , you decide how we handle this , Larry M[redacted] will never sell a vehicle in this shape , reputation is very important .
Sincerely,
[redacted]

During the period you we complaining we attempted to call you on three different occasions.  We left messages and you never called us back.  Even though our warranty to you has expired, if you contact us we will be pleased to have you bring the vehicle in and will attempt to do something...

to satisfy your requests as a gesture of good will.

I flew in from north Carolina's to buy a car from sound auto because the price was right and I was so in press of how Lisa went above & beyond to to make sure every thing was ready with the car to drive Back home the same day .. Yes I was wow by the service I received and I would recommend they to any one..love my car

Complaint: [redacted]
I am rejecting this response because: I have tried to work with you as well while the [redacted] was still under warranty but the problems were not getting done properly I still have a problem with the starter, and the check engine light is always on and the [redacted] will not start and when I was able to drive the [redacted] it will not go past the third gear and I could be doing 80 miles per hr. It has way to many issues, and then a transmission issue. I am financially strained from this purchase. No thank you. 
Sincerely,
[redacted]

Vehicle was purchased on February 8, 2016 with a 30 warranty. 
 
Even though the warranty has expired, in the interest of customer goodwill we are willing to fix the problem.
 
Customer spoke to Dan M[redacted] two weeks ago on a Saturday and was supposed to...

contact the service department on Monday to make an appointment.  Service department never heard from her.  Dan M[redacted] is contacting the customer today to set up an appointment.

My husband and I were looking for an [redacted]. We needed a car quickly. We found a car at Sound Auto. The car was exactly as advertised. We put down $500.00 to hold the car until the next day. When we decided the car was what we wanted, the process went very smoothly. They also purchased our old [redacted]. We have nothing but positive things to say from the moment we walked through the door. A big thank you to Tommy and the rest of the staff. We will gladly do business with you again.

I bought a car for my son for school and lisa made everything run smooth they did safety check and changed oil and the car was they best price out there they made buying are car simple no pressure. I even sent my sister inlaw for a car for her daughter and she bought one

I flew in from north Carolina's to buy a car from sound auto because the price was right and I was so in press of how Lisa went above & beyond to to make sure every thing was ready with the car to drive Back home the same day .. Yes I was wow by the service I received and I would recommend they to any one..love my car