Sign in

Sound Boatworks

Sharing is caring! Have something to share about Sound Boatworks? Use RevDex to write a review
Reviews Sound Boatworks

Sound Boatworks Reviews (74)

Review: I ordered 6 gill shirts on January 15th, 2015. Charges were posted to my account on January 19th for $225.44 as stated in the receipt. Order never showed up and a second charge of $239.04 was added on February 5th, 2015 for no apparent reason. There are endless reviews on Yelp and Google stating the same thing has happened to many others.Desired Settlement: I would like to cancel the order and a full refund of both charges of $225.44 and $239.04.

I would also like Sound Boatworks to shut themselves down and if they cannot do the ethical thing, I would ask the Revdex.com to shut this unethical and borderline criminal activity down. Please protect the consumers!

Review: I ordered a pair of boots on October 1, 2013. The boots were returned on November 6th, having never been used. I was told I would receive a credit on the credit card I used for purchase. After a month went by without receiving any credit on my card I began calling the company to inquire about the refund of $79.95. I was at first told that the credit should show in in a week or two. When the credit failed to materialize I started calling on a regular basis, each time being told that they would check into it and get back to me. Needless to say, they never got back to me. Finally, after calling numerous times I received an email on January 15th stating that the refund had been applied to my card. This was not true. I began the calling marathon once again, once again being told they would get back to me. I'm still waiting for them to get back to me and still waiting for the credit to be applied to me credit card.It's now almost 4 months and countless phone calls since I returned the boots. I would appreciate anything you can do to help me get my money back.Desired Settlement: I would like the $79.95 credit be applied to me credit card.

Review: I ordered some expensive boat parts from this business ($1.548.00 total)attracted by the good price and offer of free international shipping ( live in [redacted]). They charged me twice for the order, and despite agreeing to reverse the duplicate, have not done so. Nor after two months and repeated requests were the items dispatched. I cancelled the order and have lodged a complaint of fraud with the credit card provider. I see others have had similar problems with this company.Desired Settlement: If you are able to assist in promptly recovering the total amount of over $3000, I would be most grateful.

Consumer

Response:

I recently lodged a complaint with Revdex.com about a transaction with Sound Boatworks, [redacted]

I have received a full refund via my Credit Card provider, so now consider the complaint finalised.

thanks

Review: Sound Boatworks won't issue refund.

In February of 2014 I made an online purchase for goods from Sound Boatworks. They were unable to fulfill the order due to backordered materials. In November, having waited for months and discussed this numerous times with the owner, I requested a refund to my credit card. This request has not been honoured, nor has the owner and contact person, [redacted] returned my calls or emails on this issue, I have had to initiate every contact about this.Desired Settlement: I wish the value billed my credit card to be refunded, as the goods were never shipped.

Purchase price US$104.16

Sound Boatworks Billing reference yhst-[redacted]

Review: I purchased a pair of [redacted] from Sound Boatworks on September 29th. They charged my bank account for two purchases ($132.00 for each purchase. $264.00). After multiple emails and two weeks of time they returned one of the two charges. I received the [redacted] ad decided I did not like them. I asked the company if I could return them and receive a different pair. Sound Boatworks obliged. A few days later I received an email stating that the [redacted] I wanted were not in stock and would not be for some time. Sound Boatworks offered me several other options, none of which I approved of. When I asked for the money back that I orignally paid, I no longer received an email back from the company for quite awhile. Finally I received one email, from the same email address I have been interacting with this whole time, stating

"Thank you for contacting Sound Boatworks, your email has been received in our general email inbox and is being forwarded to a Customer Care Rep for follow-up. One of our Customer Care Reps will get back to you within 24 hours".

Not only did I not receive any email, Sound Boat works has not responded to me since.

I am asking for a refund of $132.00 for the [redacted] I returned since their return policy clearly states they will honor refunds under the condition I returned them in.Desired Settlement: $132.00 either through check or back into my bank account.

Review: After ordering 3 items from the Sound boatworks website ([redacted]) on August 22, I noticed the company charged me a total of $74.82 twice. I called and notified them of the duplicate charge, and at this point the products were three weeks late on arrival. They took off the second charge of $74.82 and said they would comp the shipping cost because it was so late. Almost a month later I finally received the package and there was only 1 of 3 items that I ordered. I called and they told me I should be seeing a refund of the shipping cost reflected on my bank statement, and we decided to keep 1 or the 2 unshipped items and cancel the order of the other, because it was on back order and they did not know when I could expect it. So at this point I have paid for 3 items, and am supposed to get shipping comped according to what they told me on the phone, and I have only received 1 item. I have called HQ at least 8 times and they tell me what I want to hear every time, but never the less, the outcome has not changed.Desired Settlement: I want the order for the sail rings and the bow handle to be cancelled and comped on my credit card and I want the shipping for the port hole to be comped. Here is a copy of the receipt:

Name Code Qty Each Options

------------------------------------------------------------ [redacted] (Shipped) [redacted] Sail Rings Pkg. [redacted] 1 18.00

of 30 [redacted] Bow Handle [redacted] 1 26.10

Subtotal 58.73

Shipping 14.30

Tax 0.00

Total 73.0

I was charged $58.40 for shipping, and two items I never received. It has been over two months since I ordered these products and no longer want to deal with this company. But I do want my money back

Review: I ordered a set of battens for my sailboat as advertised in their online catalog. The order was placed on October 24,2013 and was to ship in 2-3 days.Despite numerous emails and phone calls where I was assured that the order was complete and was shipping that day. I have not received the goods I paid for.the order details are:Laser 2 Batten Set$42.30 1$42.30Subtotal:$42.30Shipping:$8.95Tax:$0.00Total:$51.25Order Status:Will ship in 2-3 days.Tracking:UPS ShipmentOrder Date:10/24/2013Order Number:yhst-[redacted]Desired Settlement: I am requesting a full refund.

Review: Sound Boatworks failed to deliver a liferaft that I ordered on March 7.

I ordered a $900 inflatable liferaft from Sound Boatworks on March 7, 2013 - online order paid by VISA. I did not hear from the company at all for a month and, despite my many calls to the company for the past six weeks, the liferaft has not been shipped to me. Their customer service person has been deceptive and untruthful - they have stalled, provided two bogus tracking numbers and innumerable excuses. This company is the subject of 20+ similar complaints filed with Revdex.com, which I wish I had been aware of when I placed my order. I have filed a disputed charge with my credit card company.Desired Settlement: I want an immediate refund on my full purchase amount.

Business

Response:

Business Response /* (1000, 5, 2013/06/05) */

Customer ordered a life raft from us in March, the life raft was not in our stock until about late April/early May. The 3rd party warehouse used to ship this item, since this is a Hazmat shipment, was unable to provide us with legitimate tracking information to Mr. [redacted]. After our pursuit of their shipment status, the warehouse proclaimed the package lost. At that time, I offered to Mr. [redacted] that we pay an additional cost to have his order directly shipped from the manufacturer's warehouse direct to him via overnight service. He declined this option and asked that we credit his credit card. We credited his credit card on the date he requested, and sent him confirmation of this the same day closing out his order. As of 6/5/13 the order has been canceled and payment credited to the customer's original method of payment.

Review: I ordered a sunfish rudder conversion kit on June 11, and it was immediately charged to my discover credit card and I paidThroughout the summer, numerous times I called the store and talked with [redacted] and/or [redacted] for the status of the order which they said was back orderedI asked for delivery datesThey always promised to call me back after talking to the manufacturer but to this date have never have called me backI called them many more times when the product failed to arrive and then on October 16, I cancelled my order and requested a full refund to be put on my credit cardInitially I was told by Natasha it would take 40-hours processThe refund did not appear on my credit card account, so I called [redacted] October 25, and he told me to allow two more days for processingThe refund still did not appear so I called October 30, and [redacted] said it had not been work days and he would check with his processing company and call me back on the morning of October 31, [redacted] did not call and the refund was still not processedI called him October and [redacted] said he had talked to his processing company and was waiting for them to furnish him with the dates of the refund and he would call me immediatelyOf course he never called me back and now it is Nov 1, and the full amount of the purchase $still has not been refunded!Desired Settlement: I would like a full refund immediately!
Business
Response:
We received the customer's request to cancel their back order and have any funds collected refundedThe refund was issued via check via USPS Priority MailOur last contact with the customer, approx11/12/13, they had not yet received the refund check, and it had not cleared through our bank accountWe have our bookkeeper tracing the check in the mail and hope the customer does receive it in short time to close out this order
Consumer
Response:
Review: [redacted]
I am rejecting this response because:

Review: On XX-XX-XX I placed an order for $3554.90 with Sound Boatworks for the purchase of sailing gear needed for our Junior Sailing program. The order was confirmed and the funds were paid for through my credit card. Delivery time was 2 to 4 weeks. In January I started enquiring abut delivery. Discussions with [redacted] were focused on ck of ability to get the product from their supplier. That transitioned into - - some of it is in but one part is lacking in mid April. Then in late April - - it's here, I'll send the shipping information. I have not received the parts or any information. [redacted] has lied about delivery several times. He will not return my calls. I sent a note requesting delivery of the product or return of our money. No reply. Our credit card company has been alerted. We need your help!!What are our options?? Thanks,[redacted]

Product_Or_Service: Sietech boat dollies

Order_Number: #yhst-XXXXXXXXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

We would appreciate a refund of our money ASAP.

Business

Response:

Business Response /* (1000, 5, 2013/06/28) */

As of today, 6/28/13, Mr. [redacted] has received his entire order less two parts, please see shipment information at the bottom of this page. Mr. [redacted] did initiate a dispute with his credit card company for the entire charge on his order, though after speaking with him today, and agreeing to cancel the remaining two items on his order, he has agreed to cancel his dispute with his bank. As of 6/28/13 I believe we have met the customer's expectations with regards to closing out his order and ensuring satisfaction.

FedEx Ground

XXXXXXXXXXXXXXX

XXXXXXXXXXXXXXX

Review: I placed an online order for two PFDs on March 6, 2014. After receiving an immediate automated reply that my order had been received, I did not receive an order update for a week although the payment for the order appeared on my bank statement on March 10. I sent an email request for information regarding my order and received a reply on March 14 that my order would ship in 4-7 days. I still received no other notice regarding my order, so on March 20, I sent another follow up email requesting information about the order. I stated that if the order could not be completed, to please refund my money. I received an email from the business on March 24 that my email had been forwarded to a customer care representative and that they would contact me within 24 hours. I sent an additional email on March 28, demanding my money be refunded. They did not contact me, and on April 7th, I called to speak directly to a customer care representative. I was told that the refund would take 4-7 days to show on my bank statement. I verified that they had the correct card number and was again assured that my refund would appear in 4-7 days. It is now April 17 and I still have not received my order or my refund.Desired Settlement: I expect a refund of $104.87.

Review: We ordered a boat dolly (order #[redacted] on 7/12/13 and delivery was promised in six weeks (8/23/13). Our credit card was charged the correct amount ($665) on 7/17/13 and was charged an additional $660 on 7/19/13. I sent an email (8/16/13) about the overcharge, but I received no response. I called on 8/26/13 about the overcharge, but nothing was done about it. I talked the manager on 9/9/13 about the overcharge and the past due shipment. He told me the overcharge was corrected on 9/3 or 9/4 and that he would send me an email with the expected shipping date. I talked to the manager again on 9/23/13 when neither promise was fulfilled. He assured me that the dolly would be shipped by 10/2/13 and promised to contact his credit card company again about the overcharge. The overcharge was finally corrected only after we filed a complaint with our credit card company. When I talked to the manager again on 10/7/13 he promised to find out the new shipping date and call me back that day. He never called, so I called him again on 10/11/13 and he stated that it would be shipped on 10/15/13 with delivery expected on 10/17/13. We have still not received the dolly on 10/23/13 and have not received any other communication from the company.Desired Settlement: We would like a refund of the $665 we paid for the dolly but never received since this company has not kept any of its promises, and we have no faith that the dolly we ordered will ever be delivered.

Review: On Jan-21-2014 I ordered $531.00 worth of products (order number yhst-[redacted]). My credit card was charged twice and the items were never shipped.My Jan-27 e-mail was replied telling me that they will get back to me within 24 hrs, but they never did.My Feb-3 e-mail was replied telling me that they reversed the billing error and they will advise about my shipment within 24hrs (but never did).My Feb-13 email was replied telling me that they don't know anything about the shipment and will get back to me as soon as possible.On my Feb-27 call, they promised to get back to me in 24hrs, but never did.My Mar-3 email was never replied to.My Mar-13 email (threatening to report the fraud) was replied telling me that the products shipped, but they were not able to provide any tracking information. Also, there was no response about the double charge, even though I continuosly ask for a reversal reference number. They claimed to have sent the info already and will resend it, for which I provided 3 different email addresses, but I got nothing.Desired Settlement: Full refund ($531 x 2)

Review: I placed an order and,while the money was immediately withdrawn,the company never sent the product. I never so much as received an email conformation of the order. I sent an email to the office requesting a receipt emailed to me,to which I got no response. so,I called and was told the product shipped and that she would send me an email receipt right then. A day later,still no email. I contaced them AGAIN to cancel the order. I was told it was being processed and I would see the money back in my account "in a few hours". I never received the money back .Do NOT order anything from this company.I wish I had read these complaints before I trusted them to give us what we paid for.

Product_Or_Service: stohlquist nemo toddler life vest

Order_Number: never got one!

Desired Settlement: DesiredSettlementID: Refund

45.94 sent back to us for the money they took from our account without ever shipping the product.

Review: I ordered a pair of shoes and they have debited by account, yet never shipped them They do not return my e-mails or phone calls. I had a similar issue with this company earlier this year and it took over a month to get credit back for a pair of shoes that were never shipped. Shame on me for believing that it was a fluke thing before, but this appears to be their business practice. Advertise items that they do not have in stock, charge customers and then never ship them. My order number with them is [redacted] Thanks for helping me resolve this issue.Desired Settlement: To receive the correct pair of [redacted] shoes in my six (39 European) ASAP ( overnight shipping) or my complete money back immediately credited into my checking account that had been debited.

Business

Response:

To Whom it may concern,We contacted [redacted] on December 7th with regards to her order by phone. At that time we notified her that the items she ordered were out of stock and we were still awaiting stock in from the manufacturer and didn't yet have an ETA for that shipment. I advised that more than likely her order wouldn't ship until after the New Year, at that time we voided the authorization placed onto her credit card so it wouldn't be charged and agreed to circle back with her once we knew exactly when more stock was to arrive, and when we knew when her order would ship. At that time we also agreed to have her order shipped express shipping at our cost due to the item being out of stock, and that a charge wouldn't be placed back onto her credit card until she received the product. As of today, we still do not have stock for her order and have updated her accordingly by email, we have inquired with our vendor and are awaiting their reply, her order is still open and no charges have been made to her credit card.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: they have NOT kept me updated re status. I had to send numerous e-mails and left many phone messages that remained unanswered. Finally I reached Chris, the manager and he told methat is was not in the warehouse and that it would take a week to get it from Ireland, with them getting it last week, and sending it to me 2nd day air. Well, here it is January 12th and no shoes. I asked him, why he was promoting these shoes on their website if there were none in any size in their stock. He pushed the blame on his supplier. Poor excuse. He said he would give me a 15 percent discount. I am still waiting. This is the 2nd time I have had an issue with the company over promoted products. They never did produce the pair I ordered last summer and it took weeks to get credit back for shoes that were never shipped. Thanks, [redacted] ###-###-####

Sincerely,

Review: On December 17, 2013, I ordered a set of spars from Sound Boatworks over the internet. My credit card was charged $593.10 that day. After about a month I called Sound Boatworks and asked where my order was. They said they would check with the warehouse and send me a shipping tracking link. They sent me a link that said no documents existed for this link. I have called them several times a week ever since the middle of January and never get straight answer as to what is going on. Finally on April 8, 2014, I asked them to cancel my order and issue me a refund. They said it would take 7 to 10 business days to show up on my credit card account. I called today to say that I had not seen a a refund on my credit card account. They said they would send me an E-mail confirmation of a credit card refund in 20 minutes. This never happened.Desired Settlement: I would like a refund of $593.10.

Review: JULY 6, 2013 ORDERED A SUNFISH NEWPORT SAIL. ORDER# YHST-[redacted]33298-11929. PAID WITH MASTER CARD-$301.50. SUBSEQUENTLY BILLED FOR ADDITIONAL $301.50. WE HAVE NOT RECEIVED A SUNFISH NEWPORT SAIL OR BEEN REFUNDED $301.50 AS OF 11/6/2013. MY DAUGHTER, [redacted], AND I HAVE REPEATEDLY COMMUNICATED BY BOTH TELEPHONE AND EMAIL WITH EMPLOYEES-CHRIS FOR ONE-BUT WE ARE STILL WAITING. I HAVE COMPLAINED TO LASER, THE COMPANY WHICH MANUFACTURES SUNFISH. THEY ARE SYMPATHETIC, BUT SEEM UNABLE OR UNWILLING TO PRESSURE SOUND BOATWORKS FOR US. Revdex.com WEBSITE CONTAINS NUMEROUS COMPLAINTS ABOUT THIS COMPANY AND RATES IT AN F. MOST OF THE COMPLAINTS AND REVIEWS HAVE STORIES WHICH SOUND EXACTLY LIKE OURS. JANE PAINEDesired Settlement: WE WANT A NEWPORT SAIL AND A REFUND OF $301.50. WE HAVE COPIES OF THE FINANCIAL TRANSACTIONS, THE ORIGINAL ORDER AND MANY EMAILS.

Review: I purchased a boat dolly in August 2015. When I realized about a month later that I had been double-charged $480.00 for this purchase, I communicated with the owner of the company and was assured that I would be refunded. I have emailed and called them about this countless times now, and they have polite excuses about why this has not been resolved. It is now December 5th 2015 and I have not yet been refunded.Desired Settlement: I want the double charge to be refunded to my credit/debit card, within 3 business days from today, Sunday December 5, 2015.

Business

Response:

To Whom it may concern,Since the original date [redacted] had informed me that her credit card had a duplicate charge applied, I had been emailing her back and forth to ensure a credit was placed back onto the card. The credit we had initiated through our processor had not completed and posted to [redacted]'s statement by late November, so I advised that she would receive a reimbursement check from our company and it would be [redacted] to her as soon as possible. The following day I had to step out of the office for approx. 1 week due to a family issue and didn't properly request another associate to resolve this for [redacted]. Upon my return I received an email from [redacted] on December 7th indicating she hadn't received a check yet and wanted this to be taken care of as quickly as possible. On the 7th I personally had our bank issue her a certified bank check and then sent the check out via [redacted] she received the check the following day and both of us considered the matter resolved and closed.

Review: In August 2013 my parents placed an order for a pair of Gill womens sailing pants from Soundboat Works on line from Australia where they live. Upon arrival to visit me in the US, my mother tired on the sailing pants and they were too big. The price of the sailing pants was $144.99. I contacted Soundboat Works and spoke with [redacted] She informed me if I sent the sailing pants back, they would issue us a store credit, as we had missed the 30 day refund window. This was fine for us. I shipped the pants back to Sound boat works on November 19, 2013. The pants were received by Soundboat Works on November 27, 2013. I never received confirmation the pants were received, nor a store credit. I contacted Natasha and she informed me that the store credit was sent to me via email, this had not happened. My mother attempted to contact Soundboat Works by email on November 27th and November 28th to order a new pair of pants using the store credit. The new pants were on sale during the Thanksgiving sales. The sale price was $171.00, normally $229.00. This email was left unanswered. When I called and spoke with Natasha a few days after Thanksgiving to inquire about the pants, she told me the price of the pants had gone back up to $229.00. I asked to speak with a manager. I attempted to speak with the store manager Chris for over 2 weeks. Every time I called, the employees would ask who was calling and tell me tha[redacted] was out, not in today or in a meeting. On December 23rd I spoke with [redacted] and was promised [redacted] would call me that day. [redacted] never called. After the holidays I eventually was able to speak with Chris the manager on January 8th. [redacted] told me he would honor the sale price of the pants at $171.00 and would express ship them to me in Los Angeles free of charge. There was a difference of $22.00 that I paid with my American Express credit card. I received an email the same day stating that once the pants were shipped I would receive a tracking number. Today is February 18th and I have yet to receive a tracking number or the pants. I have been calling and emailing with Chris the store manager since January 8th. I emailed with Chris on 01/19/14 and 01/22/14 to ask for a confirmation tracking number. I called and spoke with Chris on 01/29/14, 02/03/14 and 02/11/14. When I speak with [redacted] he keeps telling me he will call me with the tracking number for the pants. I just want to pants. I do not understand why this transaction has been so difficult for them to process. We paid for these sailing pants and have been working to receive them since November.Desired Settlement: I would like the sailing pants sent to me. My parents paid for the pants and I have paid the difference for the new pair. We just want what we paid for. I can't understand why such a simple transaction is taking so long. I do not appreciate having to contact these people day after day. On top of the hassle of calling these people, [redacted] the store manager has been very rude to me.

Review: On February 23, 2013 I ordered a [redacted] from Sound Boatworks through their online order system. The total amount of the order was $609.10. My credit card was charged for the amount of the transaction. On February 24, 2015 my credit card was again, and incorrectly, charged for the order a second time. Noticing the incorrect billing on my statement I contacted Sound Boatworks repeatedly by phone and requested the second charge be removed. I was repeatedly told not to worry, the charge would be removed. It never was.

As of March 10, 2015 I had not received the item ordered though Sound Boatworks who continued to insist that it had been ordered and was awaiting shipping. I contacted [redacted] directly and learned that Sound Boatworks had not placed the order with [redacted]. I then contacted Sound Boatworks and told them that the order had never been placed with [redacted], at which time they placed the order with [redacted]. Again, I informed them that the second charge was still on my credit card. On March 11, 2015, the item was shipped directly from [redacted] to me. The second charge was never removed for my card.

On March 17, 2015 I contacted my bank and opened a dispute on this second payment. I also emailed Sound Boatworks to inform them that I was doing so. I have received no response from Sound Boatworks . The credit dispute is ongoing.Desired Settlement: I would like the second, erroneously billed charge removed from my card or a credit given in the amount of $609.10.

Check fields!

Write a review of Sound Boatworks LLC

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Sound Boatworks Rating

Overall satisfaction rating

Description: Sailmakers

Address: 12 Hammock Rd South, Westbrook, Connecticut, United States, 06498-1742

Phone:

Show more...

Web:

This website was reported to be associated with Sound Boatworks LLC.



Add contact information for Sound Boatworks

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated