Sounds Unlimited

While MBUSA regrets Mr*** dissatisfaction with our response, it remains unchanged

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

MB"s response is not fully accurateMB failed to offer comparable car either as loaner or rental until I stated I would stop making lease paymentsEven then, rather than offering transportation coverage, they threatened to report me to collectionAt no time did Mr *** attempt to EXPEDITE the process or truly assist with the resolutionFinally, MB agreed to cover $45/day for a rental which would not cover the cost of a comparable car, a MB GL It has been almost months and we have not received the fender and I have continued to make paymentsI would like to terminate my lease with MB and would like MB to FULLY cover the cost of my rental which by no means is comparable to the leased MB that has been sitting in a body shop for about months
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
All correspondence are suppose to be in writing via email or mailMs C*** refused to contact me through those avenues therefore I never her contact
Regards,
*** ***

I am emailing you to notify you that my complaint has been resolved. The hood I ordered from Mercedes was delivered. Thank you for your assistance

I called *** *** on 11/7/and left a messageNo return call was receivedThe following letter is being sent to *** *** via standard mail: November 9, *** *** *** *** *** *** *** ** *** Subject: Model: CVIN: *** Dear ***
***: This letter is in response to the claim that was filed with the Revdex.comI attempted to reach you by phone to discuss this matter, without successWith respect to the Takata airbag inflator recall, Mercedes-Benz USA, LLC (MBUSA) is not aware of any instances of a ruptured inflator in any of our vehicles worldwideThis recall was launched as a precautionary measure only and so we believe there is no reason for you to stop driving your vehiclePlease also be advised that this recall affects multiple automobile manufacturers and millions of vehicles in the United States aloneMBUSA is working closely with the National Highway Traffic Safety Administration (NHTSA) regarding the availability of replacement partsAt this time we cannot provide an estimated time when these parts will be available, but an additional notification will be sent to the vehicle’s owner as soon as we have updated informationAs stated in the interim recall notice, if the vehicle ownership or owner’s contact information should change, please complete and return the post card included with the notice or contact our Customer Assistance Center at *** *** ***, we appreciate your understanding during this unprecedented time and thank you for your continued loyalty to Mercedes-BenzSincerely, Jessica Executive Referral Manager Mercedes-Benz USA, LLC *** *** ***

Mercedes-Benz USA (MBUSA) reviewed Mr*** request for a refundEven though Mr*** vehicle did not qualify for assistance under the MBUSA Trip Interruption Program, we provided $in reimbursement for expenses as gesture of goodwillThe vehicle does not qualify for refund under
the terms of the state lemon lawHere is our response: Thank you for your contact to our Customer Assistance CenterPlease be assured that Mercedes-Benz USA, LLC (MBUSA) has reviewed your request concerning the MetrisAs you were previously advised in several conversations between the dealership in Manhattan and the MBUSA Customer Assistance Center, an upfitted vehicle will not be considered for repurchase due to the modificationsMBUSA will continue to honor all of the terms of any remaining Metris Warranty

In response to the owners desired settlement: Mercedes-Benz USA corporate head quarters would offer a one time good will gesture towards a new car due to Ms*** patronage to the brand($2,for a brand new GLC at an authorized dealership in addistion to any incentives the dealer provides)
She can reach us for that incentiveAlso, we are not recommending anyone stop driving their vehicle as we have had no incidents and the recall is strictly precautionaryAll of the information surrounding the recall can be found on our website under FAQ@ ***

Based on customer's contacts placed to Mercedes-Benz USA, LLC and Mercedes-Benz of ***, they have been advised that their request for repurchase/replacement has been respectfully declinedAdditionally, the Management at Mercedes-Benz of *** has presented a good-faith gesture towards
the purchase or lease of a new vehicle however customer has declinedAt this time, Mercedes-Benz USA, LLC and Mercedes-Benz of *** is closing this matterShould customer have any outstanding issues with vehicle, please request that they be presented to Dealer Management at Mercedes-Benz Service for further review under the terms of our factory warranty

Please be assured that Mercedes-Benz USA, LLC (MBUSA) has reviewed the customer’s contact to our office. We suggest the customer remain in contact with their local Mercedes-Benz dealership for parts availability updates.  Upon contacting our office in December 2017 this information was...

explained to the customer.

The vehicle was involved in a class action suit. additional information at [redacted]t .com MBUSA must follow the court order. Customer was advised this in February 2015 and again on October 7, 2016. Customer threatened the writer would be reprimanded for the response. Also...

threatened that he would pay people to stand outside our headquarters with signs.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
First, they had my vehicle for 19 days in their garage, fixed nothing, wouldn't even order breaks and claims I was not qualified for the help? Well, I have it on recording where she said that all they can do is 3 days (times 300 per day)under the lemon law vehicle must be 3-4 weeks in at the dealership without the ability to fix, well,they had it for 21 days, and it's not a minor fix. My breaks are failing! Fuel pump is messed up! Air conditioner is not working properly (turn on by itself when car is off), vents falling apart etc.... Etc...etc....dealership in Savannah wants this car for a few days without even promising me they would get to it! I am a service provider for AAA, I cannot be out of business!!!!!!!!!!!!!and no, a loaner vehicle won't help cause I am a locksmith ! they knew these things before I left to Savannah or installed anything! They lied to me, and I have this on recording!ask those people why they lied to the DMV and registered the car as passenger vehicle while it is a cargo van, and I would not be able to buy it if they weren't lying about it!!!!!!!i should have never be able to get this vehicle at all!!also, I have them on recording that they have "fixed" the registration! Well, go check for yourself!i totally get why there is a YouTube video where a guy destroy his brand new $200000 Mercedes in front of a dealership, they won't take responsibility for their actions!You can also contact my bosses at AAA, they considering issuing a letter to service providers not to buy that crappy vehicle.another major issue, there are no breaks, fuel pumps and ANY parts in the USA. If there is something wrong, I need to shot my business down! That is something I should have been advised on when buying the car! It should not be a work van.I am planing to file a law suit as soon as I can!please, asked them to show you how they registered the car! F would be too good for them.I am in the process of buying a 2012 ford econoline now, because this car is failing. I can provide the seller information and VIN, so you understand how bad is this! They are ruining my business
Regards,
[redacted]

Mr. [redacted]' correspondence was forwarded to Mercedes-Benz Financial Services directly for their response as MBUSA does not have access to their records. MBFS will contact him directly regarding his request for them to refund him a payment. I called Mr. [redacted] at the number above and left him a message...

advising him he can expect MBFS contact shortly and invited him to contact me directly if he had any questions.

Mr. [redacted] contacted the Customer Assistance Center regarding 2011 E550 ([redacted]) and requested assistance on the replacement of his Transmission. Our management team reviewed this case at the highest level and offered to cover 75% of the part in the spirit of customer...

satisfaction.Please be advised Mr. [redacted] is outside his extended limited warranty by 18 months and the offer was presented because he still services his vehicle at a Mercedes Benz dealer.Mr. [redacted] is not satisfied with our offer and continues to write to us requesting full coverage. Please share with Mr. [redacted] our position and inform him this case is closed and we will no longer respond to any correspondence.

We forwarded the complaint to Mercedes-Benz of Cherry Hill and asked them to respond to [redacted]MBUSA is unable to respond because the repairs were not covered by our warranty.we asked Cherry Hill to contact the customer directly.MBUSA was not involved in the repairs.

We have contacted the customer reviewing that Mercedes-Benz, USA LLC would not have a relationship with the independent dealership where she purchased her vehicle and aftermarket extended limited warranty from.   Accordingly we are unable to comment on the condition of the vehicle at the...

time of purchase and the terms of the aftermarket extended limited warranties they offer.  Additionally authorized Mercedes-Benz dealerships are owned and operated independently and would be in the best position to comment on their pricing

Please be assured that Mercedes-Benz USA, LLC (MBUSA) has thoroughly reviewed the customer’s contact to our offices in the past and prior concerns were addressed with the respective authorized dealership directly.  Mercedes-Benz USA, LLC in collaboration with customer’s respective...

authorized dealership has extended repair assistance towards covering part cost. Our determination has been provided to the customer verbally and we appreciate the opportunity to respond.

Thank you for your contact to Mercedes-Benz USA, LLC (MBUSA). We have reviewed your letter of September 9th, 2015 regarding Ms. [redacted] D. [redacted] concerns with the repairs on her 2010 C350. We have been in contact with Ms. [redacted] to address her concern. As discussed with the customer, the...

vehicle warranty expired in November 2013 and there are no outstanding campaigns. For these reasons, Mercedes-Benz USA respectfully declined her request for financial assistance for the needed repairs. Thank you for the opportunity to respond. Sincerely,

Mr. [redacted] requested Mercedes-Benz USA, LLC (MBUSA) repurchase the above vehicle on October 20, 2017.  His request was thoroughly reviewed by MBUSA.  The position was communicated to him on November 9, 2017 that the vehicle did not qualify for repurchase. Attached is a copy...

of the letter to Mr. [redacted]. The original signed letter dated November 9, 2017 was mailed to Mr. [redacted], confirming the company position.Thank you, Ms. [redacted], for the opportunity to respond.