Sounds Unlimited

If Mercedes transmission/transfer case last only 68,000 miles, and the company says it's normal, then it doesn't deserve to be one of the top cars in the market because all other brands last much longer!FACT : Most of 2008 C300 model and 2009 have the same issue with transfer case/ transmission but Mercedes in denial. I challenge them to publish a report of the number of repair AND complains for c300 transfer case/ transmission.

Thank you for your contact to Mercedes-Benz USA, LLC (MBUSA). We have reviewed your letter of September 4th, 2015 regarding Dr. [redacted] concerns with the wait time for the parts for their 2014 GL550. We have been in contact with Dr. [redacted] to address his concern. In the interest of goodwill and...

in order to rectify their concerns we have requested the expedited delivery of the requested parts as well as offered to provide reimbursement for expenses incurred for alternate transportation while part is on order. Thank you for the opportunity to respond. Sincerely,

We received customer's complaint about vehicle repairs performed and now seeking reimbursement review. As indicated in any extended warranty coverage, the reimbursement review or claim processes is handled directly through our authorized Mercedes-Benz dealership. Please inform customer to have...

Vehicle Identification Number, along with appropriate paperwork / documents to submit claim at their local authorized dealership. Also, please be advised review process can take up to 4-6 business weeks for response. Sincerely, Romy P. Executive Referral Manager Mercedes-Benz USA, LLC [redacted]

Based on customer's complaint about a sales experience through an authorized Mercedes-Benz dealership - MB of Greenwich, CT, customer shared a discrepancy with Mercedes-Benz USA, LLC [MBUSA] questioning the behavior of the dealership and their practices. Additionally, customer shared the information...

about the dealer's review on the world-wide-web and if MBUSA will reprimand the dealer. Please be advised that MBUSA always holds each and every dealer at the highest standard for level of service and quality when dealing with our Dealer Network. Ultimately, MBUSA regrets to understand these experiences occurred and rest assures these comments have been duly noted to reflect a complaint about Mercedes-Benz of Greenwich, CT. Since each dealership is responsible for their daily businesses and operations, MBUSA simply isn't able to reprimand any member of their team or personnel at their store. Should the customer wish to share any further comments, it would be recommended to speak the Sales Manager or General Manager for the dealership directly. Otherwise, customer can contact our Customer Assistance Center at toll-free # ###-###-#### to provide any additional feedback. Sincerely, Romy P. Executive Referral Manager Mercedes-Benz USA, LLC ###-###-####

Complaint: [redacted]
I am rejecting this response because: It didn't work. The battery draw charger did not work. That type of device is not acceptable to me because that car costs 53,000 dollars and is supposed to be the top of the line Mercedes a top level automobile. Since this response the vehicle has been in the shop twice for the same issue. Today the vehicle is in the shop. I have spent a lot of money for a vehicle that I can not drive. They have refused to buy this car back from me because they know it is a lemon. I have been told that there has been a problem with the S series Mercedes of the same nature. Why should I continue to be inconvenienced? The local dealership have been working very hard to fix it. The car has been inoperable for so long that now the tires are dry rotting. Another unnecessary expense. The tires are relatively new otherwise. The hole for me is getting deeper. Ive had to buy another more dependable vehicle that is reliable and that I can trust to go when I get ready.  
Regards,
[redacted]

Regarding ID: [redacted] was contacted regarding his request to have a vehicle lease terminated. Mr. [redacted] was informed that lease terms and conditions are with Mercedes-Benz Financial Services and that his request would be forwarded to their team for review; however, no guarantees were...

made. Mr. [redacted] was advised they would contact him directly to discuss this matter further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, providing that the repairs are going to be done around the 20th of January, 2018. I hope that I can reopen this complain if Mercedes-Benz does not honor their word and fix my 2016 Mercedes-Benz Sprinter.
Regards,
[redacted]

Thank you for your contact with regards to our customer Ms. [redacted]; we apologize for any delay in our response. Please be aware that Mercedes-Benz USA was notified that this customers concerns were addressed on or around the week of August 28th. Ms. [redacted] is a valued member of...

the Mercedes-Benz family. Our offices placed additional follow-up contact to her during the week of September 25th and extended considerations to her in recognition of her concerns and as a gesture of good faith. It is the understanding of Mercedes-Benz USA that this matter has been resolved to Ms. [redacted] satisfaction.

Mercedes-Benz USA has no record of Mr. [redacted] contacting our Customer Assistance Center. We have no information in our customer files that he purchased any Mercedes-Benz vehicle from any of our authorized dealers. Please ask Mr. [redacted] to call us with his Vehicle Identification...

Number. ###-###-####. 9 AM to 9 PM Eastern time.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me.
Regards,
[redacted]

MBUSA spoke with customer on 2/18/16 and customer stated the vehicle sounds as if it is droning and not a quiet ride. Our authorized Mercedes-Benz dealership [redacted] reviewed his concerns and advised him the vehicle is functioning normally and the noise he is hearing is from the exhaust system...

which is a normal characteristic of the vehicle. Customer stated that he ordered the vehicle unseen and noticed the noise as he drove off. We advised the customer we would document his concerns however there is no manufacture defect. Customer stated he understood and advised would be looking to get into G550 next. Writer advised Mr. [redacted] based on his loyalty to brand would be happy to offer $3000 towards the purchase of a new G550 as a gesture of goodwill when he is ready. Mr. [redacted] was appreciative of the offer and thanked us. Writer also advised customer concerns with exhaust note will be noted in our system.

Please assure Mr. [redacted] that Mercedes-Benz USA, LLC (MBUSA) acknowledges his concerns with the A/C system in his 215 Sprinter and upholds the terms of the vehicle's warranty.Mr. [redacted] was advised early on in his contact to MBUSA that the factory was working on a resolution to this problem and that his patience was greatly appreciated.We have been informed that the part to resolve the A/C concern is expected to be delivered to the dealer approximately January 20, 2018.Mr. [redacted] will be contacted by his dealer when the part has been received in order to schedule a time for him to bring in the van for the needed repair.We hope Mr. [redacted] is pleased with this information/resolution.Thank you for the opportunity to be of assistance.

Mr. [redacted] called the Customer Assistance Center requesting assistance on the replacement of his engine. It was determined the engine failed due to improper maintenance and goodwill was declined. Mr. [redacted] requested our position be provided in writing. I had the opportunity to review the case...

further with my regional representative who declined the request and explained the repair order from the dealer would be our position. Please share with Mr. [redacted] that Mercedes-Benz has reviewed his request at the highest level and this case is closed. Sincerely, Randy B. Case Manager Mercedes-Benz USA, LLC Phone:800-367-6372 (x4647)

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: 11415730
I am rejecting this response because:The damage caused was not caused by an outside influence like they are stating if that was the case I would not have tried to get it it fixed via the manufacturer's warranty because that would have been fraud. Instead I would have paid whatever the cost was knowing that we damaged the items. 
Regards,
[redacted]

Mr. [redacted] asked Mercedes-Benz USA to replace a damaged component, specifically the push buttons on his steering wheel. The Mercedes-Benz USA New Vehicle Limited Warranty covers defects in materials and manufacturing for 4 years or 50,000 miles , whichever occurs first. It does not cover damage. A...

representative from Mercedes-Benz USA inspected Mr. [redacted]'s 2014 GLK250. He reported "I can verify that I saw the push button control unit that did appear to be damage from outside influence." As such, coverage of the repair was respectfully declined

Review: I had a system installed and that cost me $548 which might I had was 3rd different price I receive! It went from $420 to $280 to $548! The assistant manger I all kinds of sound equipment he was buying for his self when I came to pick up my truck! He was the one that gave me the higher price quotes makes me wondering if he is raising the price for install to put money in his pocket!! Anyway back to my install! My install was done sloppy and very unprofessional! I have damage to 3 of my doors. Each door has 2 mounting screws and all but 2 screws are missing! The rear drivers side door is ripped at the bottom of the panel around the mounting screw where the didn't see it I guess and pulled it through when trying to remove the panel! The lights on one of my doors no longer work. They ran a back up camera for me and ran the wires under my truck on the out side and actually have the wire laying against my rear tire! They was suppose to install 2 amps but forgot to hook up one of the initially which luckily I seen had them hook it up because they had a hot power wire laying up under my seat which could have started a fire it it touched anything metal! My passager rear door has one of the mounting hooks broken and I can actually see it wedged between on the inside of the speaker grill and the speaker I had installed! They kept the remote to a head unit I had installed and the also kept one of the grills to one of my speakers. I am also so worried that they might have my speakers hooked up wrong that cost me a whole lot of money and as many things that they have already broken/damaged in my truck I am scared to let them touch it again! I contacted the owner and left him a voicemail On Sat. But he did not contact me back!Desired Settlement: Truly since I relieve half [redacted] services I feel I should get half of my $ back but at the least I would like my $85 back for the sorry rear view camera install, the money to repair/replace my door panels, money to have the lights fixed to my passager side door, the money back that I payed for them to install my dash kit since it's now hanging half off where they lost or broke the mounting clips! My remote back to my head unit and my speaker grill back! I am going to have to now take my truck somewhere else to fix and look over everything they did!

Business

Response:

When Mr. [redacted] had tried to call me it was 10:40pm on a Saturday (7/2) night. That day was my birthday and my wife and kids had taken me out to eat for my birthday. The number he called is my home office phone that only rings in one room of my house. The next day was Sunday and I usually don't check my voicemail's on that day. I check them the following Monday. When I played his message back I contacted him on 7/4 even though the store was closed for July 4th and discussed what problems he was having. I made a detailed list of the problems. I also asked that he made his own too just in case we forgot to talk about something. He was very pleasant and I totally enjoyed talking to him. I apologized to him 2 or 3 times and I promised we would take care of the problem. On the day of his first appointment (7/2) we were around 3 hours late starting because he had to make some decisions on somethings we were going to do. That only gave us 4 hours to put in a lot of stuff. That is where some of the problems started.We agreed that he would bring his Suv back to the store on 7/6 and we would set aside the whole day to make sure we would take care of all the problems. We started that morning and I arrived that afternoon to personally check everything we had talked about. I had my list to go by plus his list too. When we were through I personally went thru everything on both list with him and he shook my hand 2 or 3 times and told me he was happy. I also gave him several pieces at no charge to make up for the trouble. He had bought all the equipment and wires online and brought them to us to use. Some of the pieces were not the right things he needed so I gave him those pieces. I told him if he had anymore problems to please let me know.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The owner seemed to really care about my issues and he went above and beyond to make everything rite! He seems like a genuinely good person and I am very pleased with the services he provided! As far has I am concerned my complaint is closed.

Regards,