South Shore Hyundai

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
 First of all, they abused my innocence. If I went to that dealership, it's because I value the Hyundai company and the people who work at the South shore Hyundai dealership. But instead they took advantage of me by selling me a broken car. A car that has an engine problem within three weeks it was sold, is definitely not a good one. Secondly, I financed the car,  and I have to pay the bank monthly for a period of six years; that is quite a long time and lot of money. I don't have the car with me right now and if I decide to stop making payments to the bank, they are going to have the debt collection contact me and my credit will be messed up. And I don't think anyone would want to go through this issue I am experiencing right now. To me, it is a simple matter that should have been handled quickly by the staff managers, but for some unknown reasons they chose not to settle this situation down with me. And quite frankly, if I am dealing with this kind of problem is because they don't have good customer service. Thirdly, they said I threw the title at them,  that is pure lie. I was not arguing with anyone there,  I had absolutely no reasons to behave in such manner towards anybody who works there. On the contrary, I must say I was the one who received the maltreatment and discrimination by Mr. Dino when I was trying to settle this matter with him,  but He literally told me to shut my mouth by saying:"[redacted]" or "if you keep talking you won't receive anything". At last,  I just want justice to be served. Sincerely,[redacted]   
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Please be advised that on February [redacted] we in fact sold and delivered the vehicle to [redacted] after some issues we had with the vehicle lein release. We have made several attempts to have the customer respond and have the Revdex.com complaint removed. There is no other action from the dealer to...

resolve the issue as the vehicle was sold and delivered to the customer as requested.Thank you[redacted]South Shore Hyundai

[redacted] and mother were in my office as of Tuesday the [redacted] (yesterday) to review the compliaint with me and this was the first chance they could...

make it in. The complaint was reviewed with [redacted] aand we are working on a solution of possibly trading out of the vehicle as there is no way to go back and recontract the loan from January [redacted] 2014. I was unable to respond without speaking with the consumer who was hesitant to say the least to speak with or even come in at first. We are now cordial and working on resolve. Thank you [redacted]

In order to find a reasonable settlement for this complaint, the General Manger of the Dealership, Dino K[redacted], has tried to contact the customer. As of this dated December, **, 2016 he has not heard back from the customer. Please have the customer contact South Shore Hyundai at ###-###-#### and...

ask for Dino K[redacted]. We will keep the Revdex.com updated. Robert J. T[redacted]
[redacted]
[redacted]

The Dealership is well aware of this complaint filed by the customer [redacted]. The Dealership has informed the customer that the parts have been ordered however, they are on national backorder and we are awaiting shipping of the same. In following with the registration of the vehicle. The...

Dealership has been in correspondence with the Connecticut Department of Motor Vehicle in following with the confirmation of the VIN of the vehicle. Everything has been confirmed and we have received the registration. We have mailed it to the customer. At this time the dealership does not feel that they have done anything wrong and is not in the position to offer the customer any type of settlement. Robert J. T[redacted]
[redacted]
[redacted]

Review: I provided a price quote arranged thru my insurance company USAA for a different dealer in the area. The sales man went thru the [redacted] and said they would honor the quote for the car at $16,907. I was handed a sales agreement that I signed reflecting that amount. The sales tax would be extra. I traded in my used car and the dealer removed the registration and license plates. After 4 and half hours of waiting I was handed a sales contract with the price of the car ending up being $20,305. They wore me down and had me confused.Desired Settlement: Honor the agreement offer that I signed originally.

Business

Response:

I spoke to [redacted] and he is going to stop by the store today and review his paperwork with the [redacted] today and hopefully resolve the complaint.

Business

Response:

I spoke to the customer and is happy. He said everything is fine

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I went to the dealer in 2012 October to lease the vehicle.

I had to put deposit of $500 (debit card transaction) to hold the deal but due to my credit score deal was unsuccessful. I have contacted the sales person for the refund of deposit since deal was never successed.

sales person said refund will be back to my bank account but it never did.

I called and email to Hyundai main office in LA and they tried to set up refund process with me and dealer.

I called again but they were asking me to come into the office and refund was never sent back to me because ownership was changed.

now its been one month actually almost of year already that I request to receive refund from them.

when I call month ago, sales person said he will find ways to process the refund without coming to the dealer. he asked me to call again so I call him very next day and he was not there, I left message but call was never returned.

I was frustrated so I talk to other person, she took all of my card informaiton and she said it will take 5 to 7 business days.

but now it is already one month they told me refund will be processed.

I called again this morning and other guy is talking to me and he need to find my information.

they are never calling back and I dont understand why it should take almost one year to process refund.Desired Settlement: I want my refund as soon as possible. dealer think it is only $500 but it is my money that shouldnt be processed in the first time.

Business

Response:

Thier money was refunded 8/**/2013

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I made a $200 down payment on a car at this dealership. I changed my mind a few days later. I called about my down payment, I was told that the company will mail me a check in the amount of $200 which I deposited for my down payment. It has been three weeks and I still did receive my money.

Subsequently, I went to the dealership and asked them about my funds and I was told the issue had to be investigated before I can have my money. I demanded the name and phone number of the [redacted] of the dealership, many of the employees told the he was named [redacted] and they were unaware of his last name. These individuals are a bunch of crooks and mns who are fleecing money from hard working men and women.

Their Finance Department wanted to charge 19% of interest on a $16,000 loan for a 2011 car. If this is not predatory lending I do not what is then. I hope you investigate the matter become a pray of these crooks.

Thank you,Desired Settlement: I want my money.

Business

Response:

this customer is not in my system under that name, if he left a deposit for someone else that might be the cause for the delay. if he forwards me the name of the person that was actually buying the car I will have a check cut ASAP. Again there is no deposit under this person name.

Review: n Friday, February **, 2015, we agreed to purchase a certified owned car from South Shore Hyundai. I was purchasing the car for my sister, [redacted]. She completed all of the paper work and we left a $500 deposit. We provided the insurance information as well. We agreed to return at 2pm on Sunday to pay and pick up the car. When we arrived on Sunday, we were told that there was a problem acquiring the plates on Sunday. We paid for the car and completed all of the paperwork. The Pre-owned [redacted] agreed to bring the car the next day to my sister's work location. When she didn't hear from him, she contacted him and he said that they would be leaving shortly (approximately 2pm). When no one arrived by 3:45 she contacted [redacted] again. Now he stated that he didn't have the title for the car, could provide a loaner or he could return our money. I then spoke to [redacted] and then his [redacted]. His [redacted], [redacted] said that it could take a month to get the title. It seemed as if he was trying to scare us away from the deal. [redacted] said that would not be the case and that he would have more information in the morning. He offered to bring my sister a car this morning, but I said we could wait until he found out when the car would be delivered. If the car would not be delivered by the end of the week, we would take the loaner. I did not hear from [redacted] this morning and when I called, they said that Tuesday was his day standard day off. Now I do not trust this dealer whatsoever. My sister does not have a car and we need resolution asap. Thank you.Desired Settlement: Delivery of the vehicle we purchased now.

Business

Response:

Please be advised that on February [redacted] we in fact sold and delivered the vehicle to [redacted] after some issues we had with the vehicle lein release. We have made several attempts to have the customer respond and have the Revdex.com complaint removed. There is no other action from the dealer to resolve the issue as the vehicle was sold and delivered to the customer as requested.Thank you[redacted]South Shore Hyundai

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted] For [redacted]

Review: I purchased a 2014 Tuscon from South Shore Hyundai on [redacted] weekend, 2014. The process was long, and I was there for 4 hours when I finally got to the finance agent to sign the papers. I was menatlly exhausted, and signed all the papers given to me. The next day I noticed several thousand dollars in charges for extended warranties that I did not ask for. They put them on the contract without my consent. The next day I called, emailed, but got no response. I drove back there the next day, and the finance agent promised to refund the charges to me. He told me he needed 90 days to process it. I was in touch by email several times and he assured me it was being taken care of. After 90 days I returned and was told that the finance agent no longer worked there, and the new one didn't know anything about my refund. I told him about it, and he promised to take care and gave me a paper on company letterhead saying they would refund the money. I did not hear back from them so I called, only to hear that the new finance agent no longer worked there. I spoke to a manager, [redacted], who assured me he could take care of it. One month later, it is not done, and he doesn't return my calls or email. I believe I was purposefully defrauded by this dealership.Desired Settlement: The dealer must refund my money, either directly to me or the the bank that holds the loan, [redacted].

Business

Response:

[redacted]'s warranty has been cancelled and the back papers supplied. We apologize for the length of time in processing. This was totally unacceptable.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received a call from South Shore Hyundai, assuring me they sent funds to the bank. However, they have not told me how much was sent. It also can take up to 30 days for the money to post in my account. I will only call this complaint resolved when I see the full refund credited to my account. Its not that I don't believe they sent the money, but I have no proof that they did. I will update you when I see a full refund in my account.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchase a car at this location which was initially $17285 when taxes were included, after financing for 72 months, my contract; ironically, showed the price of the car doubled. I reviewed my contract and I have discovered that the person who dealt with my finance added extra warranties without my permission. I was told that these warranties came with the car but what I was not told is that they were additional expenses. As a first time car buyer, I honestly think my rights were violated and the finance department took advantage of me. I contacted Hyundai consumer Affairs and I was told that all these warranties were optional, but unfortunately, I was not given the optional and finance made the decision without my permission. I went to the store to have my contract revise and I was told the person who assisted me in finance is off and no one can revise it but him. The following day I called, so I could make the necessary arrangement to meet with finance and I was told again he was not there and no one can assist but him. I am frustrated because no one is making an effort to help but they were all willing to assist with selling me the car.Desired Settlement: I need all the unnecessary warranties to be removed and I need my contract to be explained and revise.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

After my friend has chosen this particular dealership, [redacted] has made my the experiences the worst in my entire lifetime. On 09/**/2013, I financed a used car and [redacted] added extra products to my purchase without my permission. When my friend and I confronted him about it, he told us "They were apart of the package and he doesn't need my permission to add THEM because I chose the 5.99% interest rate. After I have done a thorough research, I have discovered that [redacted] was not being truthful and moreover there was no package like the one I have gotten and for all the extra products, I had a choice. Furthermore, he promised me dearly, that after 6 bi weekly payments he was going to refinance the car and do other adjustments so that I do not experience a loss. Tuesday, December **, 2013, I returned to have [redacted] do the adjustments but surprisingly I was told "He is no longer there." Now, I am left with a car that initially cost $16999 costing $34341.92 and no one is willing to reverse [redacted]'s action. The new [redacted] ([redacted]) offered some options, but they only increased my loss all because of [redacted]'s decision. I need all the EXTRA products to be removed from my contract! It is very simple, [redacted] can not be trusted and I was misled. He even said when I refinance, he would get my interest under 1% which the new [redacted] said is impossible with a 72 months payment plan. OR South Shore Hyundai needs to prorate the time I have the car and cancel the present contract and give me a new car but my down payment needs to go towards the new car. NOT REFINANCE!!!!!

Business

Response:

[redacted] met with our new [redacted]. [redacted] deducted the cost of two warranties from [redacted] contract which I believe settles the matter. Please let me know if there is anything else needed to resolve this complaint.

Sincerely,

South Shore Hyundai

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory although one of the warranties is yet to be removed from my contract but [redacted] is currently working on it.

Sincerely,

Review: In January 2014, I went to purchase a car. When I arrived I was very specific on what I needed and what my budget was. I told them that my budget for the car would be between $500 and $600 a month including car insurance. They took down my information and called me the next day with with a quote for $275 monthly for a 2013 Basic model Elantra. I asked how much my insurance would be and they told me about $150. I accepted and went back to sign the papers that day after. The [redacted] never showed me the contract. When I asked to see the information on the contract I was told that this is common practice for buyers to sign so the [redacted] can negotiate with the banks for the best deal. I trusted that they would give me a deal according the my budget and credit score. They proceeded to trade in my current car. After hours of waiting, I was told that my payments wound be $562.26 a month with insurance payments. I accepted and signed the paperwork. At that point, another person came into the office and told me that he was there to help me insure the car and register it so I can drive it home tonight. As I tried to explain that the insurance was already included, he told me that was impossible because there were two different departments. The financial person I had been speaking to had left for the day and I had no choice but to purchase insurance at $300. per month. The next day, I called the financial person and asked for an explanation, he explained that I would be paying $275 a month and they would give me a check for the difference to cover 6 months. In 6 months, my credit score would improve and I would be able to re finance the car. They told me the new contract would show the car is worth 19,000. The contact I signed showed the car is priced at 26,000. Since it was my first time buying a car from a dealership, I honestly trusted them since they reassured me various times they would give me the best deal possible. Within the 2 days I was there I was never informed that the contract would show different information then what I was verbally told.

I went back 6 months later to refinance, they quoted me a payment of 309.00 a month. Once again I accepted. After waiting for a while, they asked me for a 5,000 down payment to able to refinance. They failed to tell me there was a possibly of having to put down a down payment to be able to refinance. The finance consultant was rude and told me that is the way that it is and he has helped. He told me there was nothing he can do. They have done nothing to help me in this situation .Through out the whole process my family and I were lied to and manipulated into buying a car I ultimately could not afford.Desired Settlement: At this point, I would like a revised contract with the correct amount that the car is worth which would be no more about 21,000 or some type of monetary reimbursement. I am having difficulty making these payment and would like for them to hold true to their word and revise the contract to what they promised me so that I can make the payments and fulfill other financial obligations. I just graduated college and I also have school loans that I am paying off which I made clear to them when purchasing the car and they still proceeded to sell me a car that I could not afford. I am speaking up in order to avoid falling behind on payments and avoid serious credit delinquencies. After paying this car off with current payments I will have payed over 40,000 for this 2013 Basic Model Elantra.

Consumer

Response:

At this time, I have not been contacted by South Shore Hyundai regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

[redacted] and mother were in my office as of Tuesday the [redacted] (yesterday) to review the compliaint with me and this was the first chance they could make it in. The complaint was reviewed with [redacted] aand we are working on a solution of possibly trading out of the vehicle as there is no way to go back and recontract the loan from January [redacted] 2014. I was unable to respond without speaking with the consumer who was hesitant to say the least to speak with or even come in at first. We are now cordial and working on resolve. Thank you [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have met with him and he told me he will get back to my by Friday January [redacted]. At this point I have reached out twice and there has not been a response. The conclusion of the meeting was that he was going to reach out to higher ups in his company to see what else can be done . No one from the dealership has returned my calls.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please be advised...I spoke with both [redacted] and her mother since the date of the [redacted] when we met. I explained that there was nothing to be able to be done to either change the deal of the past or trade them out of the current vehicle. I presented the conclusion of cancelling any and all extended warranties and applying it to the back end of the loan to reduce the pay off. This would result in $2,736 in reduction. I was again met with what else can you do. I as the [redacted] have attempted to resolve the issue myself and this is the final outcome I am able to provide. I understand the customers complaint but it is way past the point of doing anything other than what I have offered. Thank you[redacted]

Review: On February **, 2014 I purchased a Elantra GLS from the dealership. New York State Law says I have 3 days after purchase to cancel and get a refund. I came home and discovered that the dealership had really messed up the numbers and also allowed me to leave with no insurance card. I returned the next day and wanted to discuss all my issues, but the Financial Administrator, [redacted], refused to do the paperwork over and would just show me a one lump sum figure, saying that they do not do detail breakdowns anymore. I went home and was not happy with his answers, so I went back the next day, but still no satisfaction. I ended up with three different amounts for my car. At this point I realized I had been overcharged and was not getting anywhere with [redacted], so I ended up with the [redacted]. I had a friend come with me and we both sat down with [redacted]. He could not believe it when he spoke to his people, that no one could justify the numbers, so he sat with me and my friend and worked up "new numbers". [redacted] came up with a total due back to me of $6,174.00. My friend and I requested that [redacted] put everything in writing, since they claimed that verbal agreements did not hold up. [redacted] drafted three different documents as follows: One was to be a check for $2,874.00 payable within 7 working days, upon receiving my signed paperwork. Another check for $3,300.00 I had to wait between 30 to 45 days from receipt of signed paperwork. The paperwork was submitted to [redacted] on March **, 2014, so I should have received the $2,874.00 by March **, 2014 the latest. As of today, April *, 2014 I have not received this money. These checks are not payable to me, but to the Finance company to pay down my car loan payment. I have called [redacted] everyday since April *, 2014 to find out why he has not done the check for $2,874.00, but he keeps brushing me off, by saying you will get the money. I told him I was getting very upset by this time, and his response was why am I getting upset. Since this situation occurred I have had many sleepless nights filled with worry and anxiety. I am a senior citizen on a fixed income, which is not alot, and every penny counts for me. I feel that because of the fact that I am a senior female that I was taken advantage of and all my efforts to work with this dealership have been in vain. [redacted] feels that since I have these signed agreements, that It does not matter when I receive the money to the Finance company. Monthly payments have to begin by April **, 2014 and the $2,874.00 would be very helpful at this time, in reducing the amount I owe. The dealership would not change the amount of my monthly payments, even though the amount I owe went down, which effects the interest I am being charged.Desired Settlement: I want the two checks I was promised and I want them to adjust the interest charges based on the "new cost of the car", which is $6,174.00, less than before.

Business

Response:

We signed a general release and owe her money. The check was issued and is being sent to HMF since she has a payoff. Also the extended warranties were cancelled and will be applied to her payoff as well.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[[redacted] has not sent the check. If he had sent the check, it would have been in my Hyundai finance account as of March **,2014, the latest. As of today, April *, 2014 the money is still not there. [redacted] was suppose to forward me a copy of the check thru my email address as an attachment and has not done so. When I called him he then said he would mail me a copy of the check, but as of today, I have not received a copy. What [redacted] did do was to call me on April *, 2014, at 7:30 pm from his cell phone to let me know he had been contacted by the Revdex.com, and he was very angry. He said that if he had to "jump through hoops" he would attempt to stop a check I do not believe has even been issued to this day. [redacted] mentions a release, but the release is only in effect upon receiving the check into the Finance dept. of Hyundai, which as stated is not there as of today.Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[This is a second response to the reply you received from [redacted]. As I informed you, he has no problem lying to anyone, even the Revdex.com. It would be nice to shut down his dealership. I received a check for only $750 on my maintenance refund, when it should have been for $1,500.00. When I contacted the party who issued the check, they told me they only received a request for $750.00 and I would have to speak with [redacted]. I called [redacted] and he said he will not talk to me anymore. From the attached documents, you can see that [redacted] altered the maintenance documents after I left his office, and reduced the number. In addition you will see a letter received from the warranty division informing that I should receive the $1800 refund by May *,2014 and if I do not, I am suppose to contact and speak with [redacted]. [redacted], as I have stated before, is angry that I reported him to the Revdex.com. He is changing documents, even after they were signed by me, which I say is fraud, but you will see so many different dates on each document that you know that [redacted] never intended to pay me until I contacted you on April *, 2014. I have you to thank for the partial money that I have received;the $2874.00,check dated 4/4(funny a day after I reported him), and the $750.00 for maintenance, which as stated earlier is half of what I am owed. I need to wait until May *,2014 to see if I get my $1,800.00. If I do not, I am told in the letter that I have to deal with [redacted] to find out why. [redacted], who again only knew to scream at me on the phone and refuse to meet with me to discuss the situation,has told me he will no longer speak to me. So where does that leave me, the financial companies tell me to deal with [redacted], but [redacted] will not speak with me. [redacted] seems to be leaving me no other alternative but to sue for the rest of my money and any additional costs I will incur if I have to sue him and the Finance company, The dealership and Financial company will be held responsible to reimburse me for any additional costs, such as legal fees and expenses.Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As per the release we have fullfilled our obligation. We have processed the cancellations and if she has any questions regarding the cancellations she should contact the companies involved.

Review: My car was having difficulty starting, I contacted the dealership to and they told me the issue was covered under my "bumper to bumper" warranty and to bring the car in. I dropped the car off on Monday August ** at 7pm. I received a voicemail from the service department at 930am the following day telling em that if they foudn the problem to be a battery issue then there would be a $120 diagnostic charge plus the cost of the battery. Nowhere in my initial call to bring the car in was I told there would be any type of charge. I received a phone call later that day at 4:04pm from the service mangager, [redacted], who stated that my cars battery was dead and that I was being charged $195.48. I called the service department back at 4:07pm adn told my service representative ([redacted]) that I wanted my battery placed into my trunk so that I could have it independently tested. I arrived at the dealership approximately 7pm to pickup my car. They made me pay the full $195.48 on my credit card in order to get my car back. I went to my car, opened the trunk and the battery which was placed there was not my battery. The battery was a Hyundai brand battery. The battery that I had was an aftermarket brand which I purchased 5 months ago. I then tried to start the car and it still did not start properly even with their "new battery". I spoke with [redacted] who told me to leave the car and they would take care of it. The next day I recieved a call at 3:02pm from [redacted] who told me there was nothing wrong with the car. I then got a call at 4:37pm from him stating that they changed the starter on the car. I asked him if the charge of $195.48 would be removed and he told me that they wouldn't remove it. I asked him how he could charge me when the battery did not have to be replaced in the first place. I then picked up the car at 7pm and the car starting issue seems to have been resolved.Desired Settlement: I would like a full refund for all services rendered since the issue was never my cars battery. After putting a new battery into the car it still wasn't fixed so that proves that it was never my battery in the first place. They replaced the starter which is covered under the warranty so I shouldn't get charged anything. How many other people are getting scammed by these guys, something must be done.

Business

Response:

There is no "scamming" going on here. [redacted] was notified about diagnostic charges upon write-up. The vehicle needed a jump start in our parking lot and when the battery was put on Hyundai battery tester. It failed and we did later supply the printout to [redacted] which clearly indicated the battery needed to be replaced. [redacted] was called and he authorized the replacement but did not indicate at that time that he wanted his battery back.He called later to request this. That is why there was a mixup on the battery which was placed in his car, the technician who worked on the car had left for the day and the exact battery was not properly identified. After paying his bill [redacted] stated his vehicle would not start and left it to be checked the next morning. The car started properly in the morning and over the course of following day and passed electrical system tests. There was no issue shown with the starter, but service manager chose to replace it as a precaution for customer satisfaction. This was noted on the invoice given to [redacted].

Everything was done with the best of intentions and we are sorry [redacted] feels that there is some kind of scam going on. That is not how we do business.

In the interest of goodwill, we will issue full credit back to [redacted] for the battery replacement. A refund will be processed within 1-2 weeks.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I would like the business to specify how much exactly I will be receiving back. The total charge was $195.48.

They have the charge on my receipt broken down as follows:

Total Parts $120.00

Total Labor $59.95

Total Tax $15.53

The wording of their response only states that I will receive a "full credit back for the battery replacement". Does that mean they will only reimburse me the $120 and I will be charged $59.95 and tax for the unnessesary labor involved with replacing the battery? I will not accept anything other than a full refund of $195.48

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

What we meant by "full credit" was exactly what it says. We will be refunding [redacted] the entire amount. He will be issued back a "full credit" of $195.48.

We hope this will fully satisfy [redacted].

Review: On July **,2013. I purchase a 2007 Jeep Grand Cherokee for 17,300.00 the price was lower with agreement that they would repair the dumper and right side of the jeep. I returned the jeepto the dealer on Aug **,2013. Due to the [redacted] in the dealer office [redacted] made the appointment for the repair for Monday **,2013 early in the making it impossible for due to the fact that I start working at 8:00 A.m. I was told the jeep would be ready on Monday *,2013 upon my arrival to dealer at 6:30 p.m I was told the jeep was not ready nor did they have a car for me to use. I pick up the jeep on wed **,2013. While driving the jeep to pick up my child from the daycare all the lights in the jeep just started flashing in yellow the check engine light also came I called my friend and showed him what was happen. I called the dealer left a message because the seller who made the appointment to pick up the jeep was no where to be found. So the message was left for [redacted]. No one returned my Call.On Thursday 08/**/2013 I attempt to drive the jeep the same indent occur. I left the jeep and took the bus to work. I called the sale person [redacted] and was told he would be in at noon I called [redacted] on his cell and left in a MESSAGE Concerning the jeep he never returned my call just text. upon arriving home from work my friend went with me to the dealer to return the jeep the [redacted] who told me his name was [redacted] upon telling the issues I was having told me I could not return the jeep it's has is also he was going to have it towed on the street he also stated he was the owner this person was very disrespectful. I called the headquarter for this dealership and made a compliant. Muc my lender had already send a payment on 08/**/2013. I took a pictures of the jeep where I left on the dealers grounds and I save the text I obtained from the sale person [redacted] concerning the jeep. MY SALES TICKET STATES 18000.00INSTEAD OF 17,300.00 That I was told my sale personDesired Settlement: A replacement where I know my kid's and I will be safe. I lost my truck due to Sandy. I feel the jeep I was sold was also a part of Sandy. Or this dealer should refund the money paid to then

Business

Response:

I have talked with my client and have been advised that this matter has been resolved. The subject vehicle has in fact been repaired for [redacted] On behalf of the dealership, I apologize for any mistreatment she may have received while visiting the dealership. My client does not believe that they have done anything wrong with respect to the subject vehicle and is in no position to offer any type of settlement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

the problem was resolved some what. No one from the company has contacted me concerning the matter or the unprofessional matter to which I was treated

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Dear [redacted].,

I am writing you this letter because I am desperate to find a solution to the problem I have been facing with lately. I have bought a car from the south shore Hyundai dealership. It had not been a month yet, or to be précised within three weeks, the car broke down while I was driving it in the middle of the highway. So I took the car back to the dealership; there I was told it was an engine problem which was a surprise to me and I told them right away that I don't want the car anymore, but they said they are going to fix it and it is a no big deal... Although it is a pre-owned car with a decent mileage, it cost over 16,000 . But I was even more confused because they told me the car went through inspection before they gave it to me. After they took the car from me saying that they are going to fix it by putting a new engine on it, it took me almost two months to get my car back again. And again it had only been a week since I have the car back that it broke down again with the same engine problem. I took the car back to the dealership again. I told them that I don't want the car and that I want a different car cheaper than the one I bought from them but they refused. From the first time the car broke down, I called the bank to let them know what's going on and I also try to see if they could cancel the loan for me because I thought it was still early to do so since I only had the car for only three weeks and it broke down, but they told me that the dealership had to call them so they could resolve this issue... Nothing was done. So, all I want is that you, my fellow brothers and sisters, help me out on this matter by convincing the dealership or the bank to cancel the process of the loan for me. Because I don't want that car anymore. To me, no matter how much time it's going to take them to fix the car, the car will always come up with a different problem. I also thought that I was going to enjoy the car, but I realized they bullied me with a "wrecked car" that is not even worth the money they sold it to me for. I hope you take my words into your consideration. Thank you!Desired Settlement: Refund

Business

Response:

As per our phone call on 10 ** 15 vehicle was towed in on 08 ** 15 after checking vehicle radaiator cap was missing and no anti freeze in the vehicle as this point the motor was blown in the vehicle we got hyundai to warranty the work .We provided the customer with a loaner car and we repaired the vehicle customer picked up vehicle drove for a few week check engine light came on on 10 ** 15 drove the vehicle into service we scaned vehicle it was an ecu update customer refused to pick up vehicle and threw the tittle at us ....vehicle is ready for pick up ..thank u Dino K[redacted] SS HYUNDAI

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First of all, they abused my innocence. If I went to that dealership, it's because I value the Hyundai company and the people who work at the South shore Hyundai dealership. But instead they took advantage of me by selling me a broken car. A car that has an engine problem within three weeks it was sold, is definitely not a good one. Secondly, I financed the car, and I have to pay the bank monthly for a period of six years; that is quite a long time and lot of money. I don't have the car with me right now and if I decide to stop making payments to the bank, they are going to have the debt collection contact me and my credit will be messed up. And I don't think anyone would want to go through this issue I am experiencing right now. To me, it is a simple matter that should have been handled quickly by the staff managers, but for some unknown reasons they chose not to settle this situation down with me. And quite frankly, if I am dealing with this kind of problem is because they don't have good customer service. Thirdly, they said I threw the title at them, that is pure lie. I was not arguing with anyone there, I had absolutely no reasons to behave in such manner towards anybody who works there. On the contrary, I must say I was the one who received the maltreatment and discrimination by Mr. Dino when I was trying to settle this matter with him, but He literally told me to shut my mouth by saying:"[redacted]" or "if you keep talking you won't receive anything". At last, I just want justice to be served. Sincerely,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: After I got a flat tire and contacted roadside assistance, my car was towed to this dealership. I have a valid Tire and Wheel Road Hazard warranty but the person handling my repairs said that when she called them, the representative said they had never received the paperwork after I purchased the car (despite the fact that I have a copy of the paperwork) both the person on the phone and the person handling the repairs at the dealership led me to believe this was a problem from back when I bought the car, but that I would be reimbursed once I got in touch with the dealer that I had bought the vehicle from. Well, I got in touch with the original dealer who advised me to call the number on the contract and talk to customer service first. I did so and they told me that the contract was valid and on file but because they weren't notified before the repairs took place they couldn't reimburse me. I'm not sure if this situation was due to incompetence, laziness or just a scam but I'll never use South Shore Hyundai again.Desired Settlement: Refund. Since my warranty is valid and a simple phone call should have been able to determine that I feel I should be reimbursed for the price of the tire, which I paid for out of pocket. That's why I bought this additional warranty, and to have a dealership mess it up and cost me even more money is wholly unacceptable.

Business

Response:

The [redacted] called JM&A in front of the customer and they did not have the policy on file. The car was not purchased here. He must to the selling dealer to find out why his policy is not on file.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I agree that whoever was on the phone said that they didn't have the policy on file, however, when I called the number right on the warranty paperwork there was absolutely no problem in establishing that my policy was indeed on file. How come I got a positive reply that would have ensured that I didn't pay out of pocket (and subsequently, would not be out $200+) when the person who's job this is and who presumably does this all day long couldn't?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,