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Southern Cycle Center Reviews (23)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10191426, and find that this resolution is satisfactory to me Regards, [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10579731, and find that this resolution is satisfactory to me Regards, [redacted]

The request for refund was submitted to Louisiana dealer services for cancelation of this customers GAP insurance policy. A request to refund her lender Investor bank for all remaining funds unused from her purchase price of $695 will be sent to the lender direct from L.D.S . The date on... the request form will be the date of cancelation. This will fulfill the request made by the customer. Her lender will notify her of the payment.

Mr [redacted] did purchase a new Kawasaki ZX1400EDFL motorcycle from our dealership on 08/25/for the total price of $17,This total included taxes of $1,340.63, accessory add-on's of 1,and an extended warranty for $Not $21,as the Revdex.com complaint states He took delivery of the motorcycle in perfect running condition He signed the pre delivery inspection sheet stating thisMr [redacted] did have routine preventative maintenance performed at our service department on October 4th that he did pay a total of $for the services that were performed As far as the claim of us not wanting to work on his bike, that was proven by his completed service in October We want all of our customers services to be performed at our dealershipWe do work by appointment so we can plan for the work and set aside enough time to complete all work in a timely manner If Mr [redacted] brought the bike in when we were booked, we would have requested that he schedule a later appointment I do have two certified technicians for motorcycles of the type that he purchased I believe that this letter referenced Kawasaki recommending another dealer to take it to No mention of the dealers name was given We do not have any responsibility for any other dealers in our area or anywhere else I searched today and there is no record of his bike being in our shop since that completed service appointment in October Any work currently being performed by another dealer does not involve my dealership We want all of our customers to be satisfied with the vehicles they purchase from us We have no clue what is wrong with his vehicle and what the hold up on completing the completion of the repair No refund is forthcoming, we delivered to Sermette [redacted] a vehicle in perfect condition We verified days later that the vehicle was in perfect running condition after our service was completed Whatever problem he is having right now, we have no ability to change his situation The vehicle is not in our service department [redacted] Manager/President New Orleans Power Sports

Revdex.com:
At this time, I have not been contacted by Southern Cycle Center regarding complaint ID
Regards,
*** ***

Revdex.com:
At this time, I have not been contacted by Southern Cycle Center regarding complaint ID 10705567.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10191426, and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Mr. [redacted] did purchase a new 2013 Kawasaki ZX1400EDFL motorcycle from our dealership on 08/25/2014 for the total price of $17,744.63. This total included taxes of $1,340.63, accessory add-on's of 1,022.50 and an extended warranty for $999.00. Not $21,210.00 as the Revdex.com complaint...

states.  He took delivery of the motorcycle in perfect running condition.  He signed the pre delivery inspection sheet stating this. Mr. [redacted] did have routine preventative maintenance performed at our service department on October 4th 2013 that he did pay a total of $186.61 for the services that were performed.  As far as the claim of us not wanting to work on his bike, that was proven false by his completed service in October.  We want all of our customers services to be performed at our dealership. We do work by appointment so we can plan for the work and set aside enough time to complete all work in a timely manner.  If Mr. [redacted] brought the bike in when we were booked, we would have requested that he schedule a later appointment.  I do have two certified technicians for motorcycles of the type that he purchased.  I believe that this letter referenced Kawasaki recommending another dealer to take it to.  No mention of the dealers name was given.  We do not have any responsibility for any other dealers in our area or anywhere else.  I searched today and there is no record of his bike being in our shop since that completed service appointment in October 2013.  Any work currently being performed by another dealer does not involve my dealership.  We want all of our customers to be satisfied with the vehicles they purchase from us.  We have no clue what is wrong with his vehicle and what the hold up on completing the completion of the repair.  No refund is forthcoming, we delivered to Sermette [redacted] a vehicle in perfect condition.  We verified 60 days later that the vehicle was in perfect running condition after our service was completed.  Whatever problem he is having right now, we have no ability to change his situation.  The vehicle is not in our service department.
 
[redacted]
Manager/President
New Orleans Power Sports

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10579731, and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

[redacted] Purchased a new 2016 Polaris Ranger Highlifter edition from us on June 28th 2016. She was given a $2200.00 discount off of retail price of $18,699.00 ( a very good deal).  Her trade in was valued at $2000.00 by our service and sales department. [redacted] agreed and signed a...

bill of sale showing the above numbers.  That vehicle came with a factory 6 month warranty only.  Polaris does not offer an extended warranty on this model due to the fact that is designed for extreme off road conditions. Conditions that normally void any warranty. Any discussions of any additions to this purchase should have been handled before the contract was signed.  She has copies of everything and no extended warranty's or any additions to this purchase is listed anywhere. Her factory warranty expired at the end of December.  Her vehicle is not in our service department, whatever is wrong with it is not defined as to it being a warranty or insurance claimed Item.  If she damaged her vehicle due to impact her insurance may cover it?[redacted] has visited our store last week and voiced her issues to all of my sales and finance staff.  She was explained the above and informed that shows what I listed above.  She has then taken to Social media with her false claims of dishonesty, had family members do the same, put in google reviews claiming dishonesty and falsely reported to you what not what she agreed in writing to with us.I am asking that you remove this from our records.  I am also asking [redacted] to stop harming our reputation.  We have done what she agreed in writing to. LeonardManagerNew Orleans Power Sports

A [redacted] residing at [redacted] phone number ###-###-#### brought in for repair a 2016 Polaris Sportsman 850 vin# [redacted].  We had no records on the vehicle. We were informed that it was purchased in Mississippi and did not know when.  Mr....

[redacted] stated he was owner and had two problems that he wanted us to fix.  One was a broken axle and the other was a gauge issue. Mr. [redacted] stated that he wanted to see if it would be covered under warranty. He was informed by our service writer that broken axles can be claimed as an insurance claim and are never covered under Polaris warranty.  We would inspect the gauge issue. But if Polaris does not cover this under warranty that he would be responsible for the repairs and diagnostic fee. He agreed and signed the repair order authorization.  We brought the vehicle into the service department and found the Axle broken as described by the customer.  We did a full inspection of the break to see if it was due to manufacturers defect and found it was not.  Polaris has a clearly stated chart of axle failures due to over stress, abuse and accidents and it clearly showed this was not a covered item and should be referred to the consumers insurance company.  We looked up the replacement parts needed for the axle repair and offered less expensive choicesWe also did a full diagnostic of the gauge issues and no problems were found with the vehicle and gauge.  From the description of the problem the customer was improperly shifting from high to low gear while moving instead of at a dead stop!We called back with a quote for repair and Mr. [redacted] declined to replace the rear axle. We removed the axle from the ticket and gave him the cost of the diagnostic work done for both repairs.Mr. [redacted] arrived at the dealership demanding that he was the owner of the Polaris and refusing to pay the bill in the service department.  We let him know that the vehicle would not be released until his bill was paid.  He caused a scene in our showroom and  was asked to leave if he was not going to pay or calm down.  Kenner police arrived and informed [redacted] of his creating a disturbance and legal consequences of taking the vehicle without payment.  [redacted] paid his bill, was given a copy of work performed and a copy of the Polaris warranty statement of no coverage and chart of what is not covered.     [redacted] has since smeared our company 's reputation on social media and other search data sites and now here whit no recourse ability to have the truth told.  I ask you to remove all of his false claims from your records.  He was given all possible courtesies but went way over the line of acceptable behavior. All work performed was authorized by the person bringing in the vehicle.  If any refusal to pay would have been stipulated in  advance we simply would not have touched his vehicle!

The request for refund was submitted to Louisiana dealer services for cancelation of this customers GAP insurance policy.  A request to refund her lender Investor bank for all remaining funds unused from her purchase price of $695 will be sent to the lender direct from L.D.S .  The date on...

the request form will be the date of cancelation. This will fulfill the request made by the customer. Her lender will notify her of the payment.

Ms. [redacted] came to our dealership to purchase a motorcycle.  She found exactly what she came in for.  Her salesman had her sign an agreement of intent to purchase and a Revolving account credit application for Capital one on the 2015 Yamaha FZ6r motorcycle.  She was...

approved for financing and agreed to the purchase and payment terms.  We prepared the bike for the customer and because she was financing the entire amount submitted the finance agreement for our payment. The motorcycle was made ready as promised for her pick up.  Her payment statement (book) was sent out the following day from Capital one.  She than contacted us to cancel the purchase, we did so when she came in to the dealership.  The bank that financed her (Capital one), over the phone in front of my finance manager, explained what would happen and that her loan cancelation paperwork would be process.  But no exact time frame was given. It is our understanding that all charges have been removed from her account and that no harm has been placed on her credit.  Her statement about not signing for the pick up of the motorcycle is correct, but by her signing the financing agreement and application Capital one issued her an account and a usable line of credit.  She chose to back out of the deal that was agreed.  We are out the labor to prepare the motorcycle for the customer and also to than prepare the motorcycle for storage when she backed out of her agreement. We did not charge her for this but would have been within our rights to charge this cost to her account.  We are sorry for her inconvenience and for the entire waste of our salesman, sales manager, finance manager, service technician, service managers and her time.

Review: I went into New Orleans Power Sports on 02/20/2014 & purchased a 2014 Can-AM Atv . I paid cash. Sales man was nice, the sale went smoothly, took the ATV home same day. Six months later, still haven't received a registration or title. My fiancee calls the story once a week for almost three months, Speaks to the Manager, whom tells her the vin number is off by one number, that's what is taking so long. Ok we understand & give them a little more time. December 20147 still haven't heard back or received anything in the mail. My fiancee calls the store again, only to be told that the manager was fired because he made several mistakes like the alleged mistake on our atv. Ok we give the new manger a chance to see what can be done. Its THE third week of June & he tells us he has it his hand & put it in the mail himself. Today is July 8, 2015 and just spoke with him again, now he says he has to speak to his title lady to see what happened. This is well over a year & a half. I understand errors happen but this is flat out ridiculous. Also asked numerous times over the past year & a half for the owner of the store & was flat out told he wouldn't return my call. We have five Atv's & this was absolutely the worst place we have dealt with. They had no problem taking our cash money the day of the sale, but we cant get an honest answer about the title & registration a year and half later.Desired Settlement: We want the registration & title. I also don't want it from the day we purchased the ATV because it would already be expired if valid for one year only. I also want the title in hand ( not being lied to & told its in the mail. . I'm also preparing to take legal action in court if necessary.

Consumer

Response:

Revdex.com:

At this time, I have not been contacted by Southern Cycle Center regarding complaint ID 10705567.

Regards,

Review: new Orleans power sports sold me an Kawasaki zx14 bike less then a year I started having problems power sports didn't want to take the bike to services it so I called Kawasaki and was told to take it to another Kawasaki my bike have been in the shop for a few months they have changed parts and it's still not working I have called the dealer and corporate and the bike still not working I'm paying an loan of 300 dollars a month for an bike I can't enjoy the company doesn't want to give me another bike also they don't return calls as they should my husband payed for an trip that he couldn't get a refund that's money lost and can't get backDesired Settlement: replacement or refund but my husband would love another bike

Business

Response:

Mr. [redacted] did purchase a new 2013 Kawasaki ZX1400EDFL motorcycle from our dealership on 08/25/2014 for the total price of $17,744.63. This total included taxes of $1,340.63, accessory add-on's of 1,022.50 and an extended warranty for $999.00. Not $21,210.00 as the Revdex.com complaint states. He took delivery of the motorcycle in perfect running condition. He signed the pre delivery inspection sheet stating this. Mr. [redacted] did have routine preventative maintenance performed at our service department on October 4th 2013 that he did pay a total of $186.61 for the services that were performed. As far as the claim of us not wanting to work on his bike, that was proven false by his completed service in October. We want all of our customers services to be performed at our dealership. We do work by appointment so we can plan for the work and set aside enough time to complete all work in a timely manner. If Mr. [redacted] brought the bike in when we were booked, we would have requested that he schedule a later appointment. I do have two certified technicians for motorcycles of the type that he purchased. I believe that this letter referenced Kawasaki recommending another dealer to take it to. No mention of the dealers name was given. We do not have any responsibility for any other dealers in our area or anywhere else. I searched today and there is no record of his bike being in our shop since that completed service appointment in October 2013. Any work currently being performed by another dealer does not involve my dealership. We want all of our customers to be satisfied with the vehicles they purchase from us. We have no clue what is wrong with his vehicle and what the hold up on completing the completion of the repair. No refund is forthcoming, we delivered to Sermette [redacted] a vehicle in perfect condition. We verified 60 days later that the vehicle was in perfect running condition after our service was completed. Whatever problem he is having right now, we have no ability to change his situation. The vehicle is not in our service department.

Manager/President

New Orleans Power Sports

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10191426, and find that this resolution is satisfactory to me.

Review: This company Southern Cycle Center, also called New Orleans Power Sports has horrible customer service. I purchased a 2013 Can-Am from this dealership on April 19,2014 and I still don't have a hard plate. They did give me another temporary tag but I can't understand why it is going on six months and I still don't have a plate. They also waited so long to send the pay-off check to Harley Davidson for the trade in bike that Harley Davidson started calling me everyday hounding me for payment. When they finally received the check the pay-off amount had increased. So yet again Harley was calling about the balance because it was about to go against my credit. I finally just charged it to my credit card to stay in good standing for credit purposes. However, now I am still waiting on the refund check from New Orleans Power Sports and the plate as well. Every time I called them to find out what was going on they gave me the run-around and claimed they would "look into it" and call me back, and they never called back. Literally every call they said they would call me back they never have. They couldn't even give me a real reason as to what was going on. I have had so many problems with this company that I am currently trying to sell them the bike back so I never have to deal with them again. But of course when I ask what they can do about buying it back I get the same response, "we will look into it and call you back", and they never call.Desired Settlement: I want them to give me the refund check and the plate or buy the bike back.

Review: On Saturday June 7,2014,my boyfriend and I went into New Orleans Power Sports, to look into an atv. They agreed to us we got approved for a 2014 grizzly four wheeler. Our salesmen was extremely nice, but the finance manager was extremely rude, and also was the other salesmen. So we got approved for the atv, and before we signed any papers we asked about the monthly payment and how long. Which he told us it would be 180 for 60 months, which I thought wasn't too bad so we signed the paper work which was only a bill of sale. Nothing stating about the finance needs. On June 9 I received paper work from capital one, which is the lien holder stating, I didn't get approved for the loan, on the same day I got another paper from Capital one stating I got approved for a credit card from Yamaha, which I didn't ask for or sign anything for. Once I got that in the mail, I called Yamaha to see what my monthly payment was going to be, and they stated they didn't even know the payments yet to check back on June 19. Which I did, and it said my minimum payment was going to be 295 which is more than a 100 dollars a month than we were originally told. I don't understand why they would need to lie about the payments to get a customer to buy because now I'm stuck with a note I can no longer pay for.Desired Settlement: I would just like for them to take the four wheeler back, which I'm not sure they can do for the price we bought it for.

Review: Gap insurance was added to my original contract signed in December 2014. In January 2015, I called and asked that the Gap insurance be dropped as I did not need it. ** (Sales and Finance Director), emailed a cancellation document to sign and return to him. I did so on January 30, 2015. I was informed that a check reimbursing the Gap insurance would be sent to my lien holder, Investar Bank, once the policy was canceled. I called my lien holder April 7, 2015 to inquire if they had received the check. They had not. I called the company which sells the Gap insurance through the dealership and they have not received anything from the company. I emailed ** on 04-07-15 and asked what was going on. I received no reply, no phone call. I called him on 04-09-15. Said he did receive my email and he would look into things and call me right back. Today is 04-15-15. Still haven't heard back from him.Desired Settlement: Please provide the necessary documentation to the Gap insurance company which states that the policy is to be canceled. If the Gap insurance is broken down on a monthly basis, I would like the charges for February 2015, March 2015, and April 2015 reimbursed as well since I signed and returned the necessary documents to the dealership on January 30, 2015. Make sure the reimbursement is sent to my lien holder, Investar Bank.

Business

Response:

The request for refund was submitted to Louisiana dealer services for cancelation of this customers GAP insurance policy. A request to refund her lender Investor bank for all remaining funds unused from her purchase price of $695 will be sent to the lender direct from L.D.S . The date on the request form will be the date of cancelation. This will fulfill the request made by the customer. Her lender will notify her of the payment.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10579731, and find that this resolution is satisfactory to me.

Review: I went in the store on February 5, 2015 to look at motorbikes and also filled out the information to get my credit checked to see if I would qualify to get the bike on credit. I was approved, but I decided to think more the purchase so I told the store I would get back with them. On February 14, 2015, I received a bill from Capital One Bank stating my first payment on a Yamaha bike would be due on March 11, 2015. I immediately called the bank to dispute it because I never signed any papers agreeing to the terms or took possession of the motorbike. I was instructed to call the store so they could reverse the charges. I spoke with Sales Manager [redacted] and he stated it should been taken care of already. I called the bank back on March 3, 2015 to do a follow up and I was told no paper work had ever been submitted to reverse the charges. I went to the store that day and talked to the Sales Manager [redacted] and I was very irate due to the fact that I didn't sign any paper work to agree to any terms of a loan. I asked for the paper work that was put through but he couldn't produce it. [redacted] then placed a phone call to the bank (as he says); I spoke with someone by the name of [redacted] from the bank (supposedly). [redacted] stated the charge would be reversed in 48 hours but they had no paper work that they could send me that approved the deal to go through to begin with. On March 11, 2015, I did another follow up and this has yet to be resolved. I am now filing a police report for identity theft.Desired Settlement: Charges reversed and the public awareness of the shady business dealings

Business

Response:

Ms. [redacted] came to our dealership to purchase a motorcycle. She found exactly what she came in for. Her salesman had her sign an agreement of intent to purchase and a Revolving account credit application for Capital one on the 2015 Yamaha FZ6r motorcycle. She was approved for financing and agreed to the purchase and payment terms. We prepared the bike for the customer and because she was financing the entire amount submitted the finance agreement for our payment. The motorcycle was made ready as promised for her pick up. Her payment statement (book) was sent out the following day from Capital one. She than contacted us to cancel the purchase, we did so when she came in to the dealership. The bank that financed her (Capital one), over the phone in front of my finance manager, explained what would happen and that her loan cancelation paperwork would be process. But no exact time frame was given. It is our understanding that all charges have been removed from her account and that no harm has been placed on her credit. Her statement about not signing for the pick up of the motorcycle is correct, but by her signing the financing agreement and application Capital one issued her an account and a usable line of credit. She chose to back out of the deal that was agreed. We are out the labor to prepare the motorcycle for the customer and also to than prepare the motorcycle for storage when she backed out of her agreement. We did not charge her for this but would have been within our rights to charge this cost to her account. We are sorry for her inconvenience and for the entire waste of our salesman, sales manager, finance manager, service technician, service managers and her time.

Review: I brought my Polaris Ranger in due to a fault code indicating a lost ground on the Throttle Positioning Sensor (TPS). The shop kept the Ranger for just over a month and replaced the TPS and wiring harness. I received a call stating it was ready for pick-up, well after arriving to the shop the Ranger was idling terrible. The service man I was dealing with told me it needed to be ran and everything would smooth out. Reluctantly I let him drive on my trailer and proceed to tow the buggy 180 miles to use it. It never would stay running! The Ranger was running so much worse after picking up than it ever ran before dropping it off. I was quite upset and brought the buggy back the very next day they were open. Two weeks later [redacted] (service rep) calls me and says they must replace the throttle body. Being a former mechanic I found this odd, but agreed to the repair if thats what the buggy needed. I also told him to keep my old part to put back on if the new part did not resolve the problem. Miraculously, all of a sudden the part didnt need to be replaced. They simple adjusted the throttle cable. This action did help the idle, but the machine continued run poorly.Desired Settlement: I would like a partial refund of the labor involved. I have no problem paying for the parts they change and paying the time the mechanic spent fixing it, but not at the $85 per hour rate I was charged.The bike has been delivered to a more competent shop for repairs.

Consumer

Response:

At this time, I have not been contacted by Southern Cycle Center regarding complaint ID [redacted].

Regards,

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Description: Motorcycles - Dealers

Address: 3011 Loyola Drive, Kenner, Louisiana, United States, 70065

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