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Southern Ohio Medical Center Reviews (24)

We have thoroughly inspected Mr***'s shoes and we do not see the damage that he claims we caused In our professional opinion, the instep of the shoe is a wear area, which is where the trim separated The separation most likely occurred over time due to consumer use If it was caused by the cleaning process, then we would expect that other pieces of trim would also be affected We would like to point out that the manufacture uses glue on all of the trim pieces, and you can clearly see where pieces are glued (images attached) If Mr [redacted] is still in disagreement, we ask that an arbitrator be involved to help settle this matterPlease note, more images will be emailed to [email protected]

I spoke with [redacted] on 1/26/at 1:pm.I assured him that I would investigate his concern but that I would need additional information.I asked if he had a statement that he could provide an account number and possibly an address of where the payment should be sent.I explained that I wanted to verify that the bill was actually coming from SOMC because it is possible that the bill could be generated by the physicians that saw him during his visit in 2012.At this point, [redacted] became upset.He said that it was "ludicrous" that physicians could see him at the hospital and bill him separately.I apologized for the confusion and assured him that this is common practice as those physicians are not employed by SOMC.He threatened to get an attorney.I again apologized and tried to assure him that I could assist him if I could obtain additional information.He agreed to call me back after he was able to review the statements

[redacted] ***,? I am writing in response to complaint ID # [redacted] .? We have carefully reviewed the costumer’s account and we do not have any dates of service or account totals in our system that match those stated in the complaint.? As a result, we are unable to offer options for resolution without obtaining additional information from the customer.? If the customer would please give me a call at [redacted] , I would be happy to discuss the patient’s account and our financial assistance policy.? If I am unavailable, the Manager of Patient Accounting, Tami D***, may be reached at [redacted] .? ? Sincerely,? Elizabeth? Elizabeth S [redacted] Administrative DirectorRevenue Cycle & Treasury ServicesSouthern Ohio Medical Center [redacted] ?

We are sorry to hear of Mr***'s dissatisfaction We have decided to refund Mr***'s money and will be in touch with him to complete this

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I called her on 01/20/I gave her the dates that I was in the hospital it has now been days and I have not heard her backI was upset because they don’t have any of my information in their systemShe kept telling me something I know was wrongShe was narcissistic and stated to treat me like I was incapable of understanding what she was sayingLike I said I still have not heard back from her Regards, [redacted]

The patient left me a voicemail on 1/and verified that the bills came from [redacted] *** I was out of town and received the voicemail today upon my return [redacted] is a separate corporation that is not owned or operated by SOMC.I called the office of the Medical Director of [redacted] and confirmed that the patient's call should be referred to them.I called the patient, explained the above and shared the name and contact information for the Medical Director.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***

*** ***, I am writing in response to complaint ID #***. We have carefully reviewed the costumer’s account and we do not have any dates of service or account totals in our system that match those stated in the complaint. As a result, we are unable to offer options for
resolution without obtaining additional information from the customer. If the customer would please give me a call at ***, I would be happy to discuss the patient’s account and our financial assistance policy. If I am unavailable, the Manager of Patient Accounting, Tami D***, may be reached at ***. Sincerely, Elizabeth Elizabeth S*Administrative DirectorRevenue Cycle & Treasury ServicesSouthern Ohio Medical Center*** ***

*** ***, I am writing in response to complaint ID #***. We have carefully reviewed the costumer’s account and we do not have any dates of service or account totals in our system that match those stated in the complaint. As a result, we are unable to offer options for
resolution without obtaining additional information from the customer. If the customer would please give me a call at ***, I would be happy to discuss the patient’s account and our financial assistance policy. If I am unavailable, the Manager of Patient Accounting, Tami D***, may be reached at ***. Sincerely, Elizabeth Elizabeth S*Administrative DirectorRevenue Cycle & Treasury ServicesSouthern Ohio Medical Center*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I called her on 01/20/I gave her the dates that I was in the hospital it has now been days and I have not heard her backI was upset because they don’t have any of my information in their systemShe kept telling me something I know was wrongShe was narcissistic and stated to treat me like I was incapable of understanding what she was sayingLike I said I still have not heard back from her
Regards,
*** ***

Dear Sir or Madam,After investigating Ms***'s claim, it has been determined that the damage is a manufacturer issueThe items were cleaned by the method recommended on the care labelDespite our careful cleaning, the dyes used in the garments were unstable and bled onto the lighter portions of
the itemsWe re-cleaned and used stain removal techniques to correct the issue and it was greatly improved but not to Ms***'s satisfaction.The Federal Trade Commission's (FTC) Care Labeling Rule requires care labels on all garments sold in the United StatesThese labels must be permanent, legible, and easy to findThe care label is intended to give consumers and cleaners guidance on how to care for the item properlyAll parts of the garment must be able to withstand the recommended care procedureI have included information from the International Fabricare Institute regarding dye migration and textile performance.We provided Ms*** a letter that she can take to the retailer to help her re-coup her lossShe declined to take the letterIn addition, we are willing to offer a credit of $which was the cost of the initial cleaning.Sincerely,Eric W***District Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***I have tried on numerous occasion and they will not call me back. Please do not close this I called Elizabeth S*** at *** and left several differenct message I also called Tami D*** at the other number *** and never got a response.thanksShannon

We are sorry to hear of Mr*** dissatisfaction and are willing to work with him. We use the International Fabricare Institute's Fair Claims Guide to determine replacement values of garments. According to our records, the shirt in question was first brought in July 2015,
therefore it was at least months old. Based on the guide, the shirt held a value of 75%, which is what was offered to MrThompson. After reviewing his complaint and speaking to our Store Manager, we realized that we did fail by not responding to him in a timely manner. Because of this we will process his claim at full value of $100.00. He will receive a check as well as an apology letter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***I have tried on numerous occasion and they will not call me back. Please do not close this I called Elizabeth S*** at *** and left several differenct message I also called Tami D*** at the other number *** and never got a response.thanksShannon

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that if they refund
the money for the work they did on the two pair of shoes, this response/resolution is satisfactory to meI can provide a copy of the receipt for the two shoes.
Regards,
*** ***

The patient left me a voicemail on 1/and verified that the bills came from *** ** ***. I was out of town and received the voicemail today upon my return. *** is a separate corporation that is not owned or operated by SOMC.I called the office of the Medical Director of *** and confirmed that the patient's call should be referred to them.I called the patient, explained the above and shared the name and contact information for the Medical Director.Thank you

I spoke with *** *** on 1/26/at 1:pm.I assured him that I would investigate his concern but that I would need additional information.I asked if he had a statement that he could provide an account number and possibly an address of where the payment should be sent.I explained that I wanted to verify that the bill was actually coming from SOMC because it is possible that the bill could be generated by the physicians that saw him during his visit in 2012.At this point, *** *** became upset.He said that it was "ludicrous" that physicians could see him at the hospital and bill him separately.I apologized for the confusion and assured him that this is common practice as those physicians are not employed by SOMC.He threatened to get an attorney.I again apologized and tried to assure him that I could assist him if I could obtain additional information.He agreed to call me back after he was able to review the statements

We are sorry to hear of Mr. [redacted]'s dissatisfaction.  We have decided to refund Mr. [redacted]'s money and will be in touch with him to complete this.

We have thoroughly inspected Mr. [redacted]'s shoes and we do not see the damage that he claims we caused.  In our professional opinion, the instep of the shoe is a normal wear area, which is where the trim separated.  The separation most likely occurred over time due to consumer use.  If...

it was caused by the cleaning process, then we would expect that other pieces of trim would also be affected.  We would like to point out that the manufacture uses glue on all of the trim pieces, and you can clearly see where pieces are glued (images attached).  If Mr. [redacted] is still in disagreement, we ask that an arbitrator be involved to help settle this matter. Please note, more images will be emailed to [email protected]

Revdex.com:
Thank you for your assistance. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

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Address: 1805 27th Street, Portsmouth, Ohio, United States, 45662

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