Southern Ohio Medical Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
I called her on 01/20/2018. I gave her the dates that I was in the hospital it has now been 2 days and I have not heard her back. I was upset because they don’t have any of my information in their system. She kept telling me something I know was wrong. She was narcissistic and stated to treat me like I was incapable of understanding what she was saying. Like I said I still have not heard back from her.
Regards,
[redacted]

The patient left me a voicemail on 1/29 and verified that the bills came from [redacted].  I was out of town and received the voicemail today upon my return.  [redacted] is a separate corporation that is not owned or operated by SOMC.I called the office of the Medical Director of [redacted] and confirmed that the patient's call should be referred to them.I called the patient, explained the above and shared the name and contact information for the Medical Director.Thank you.

I spoke with [redacted] on 1/26/2018 at 1:55 pm.I assured him that I would investigate his concern but that I would need additional information.I asked if he had a statement that he could provide an account number and possibly an address of where the payment should be sent.I explained that I wanted to verify that the bill was actually coming from SOMC because it is possible that the bill could be generated by the physicians that saw him during his visit in 2012.At this point, [redacted] became upset.He said that it was "ludicrous" that physicians could see him at the hospital and bill him separately.I apologized for the confusion and assured him that this is common practice as those physicians are not employed by SOMC.He threatened to get an attorney.I again apologized and tried to assure him that I could assist him if I could obtain additional information.He agreed to call me back after he was able to review the statements.