Southgate Transmission, Inc.

that response was very generic and unapologeticIt's basically telling me that since the employees don't know how to do their jobs it's ok for them to harass me and be rudeAlso the website was down for over days and I was told in email by Paola that you didn't know when it would be back upAlso taking a payment without telling someone the amount due or that there is a fee or asking how much they want to pay isn't rightIf you look at my payment history I always pay more to get it done

We maintain our initial response, and will not respond further to this complaint

I am sorry our offered resolution does not satisfy your complaint? However, the offer is the only resolution we are able to offer you at this time? We have no record which confirms any modification of the agreement as you have described? We of course disagree with your perceptions of the present matter, but do wish you luck in future endeavors?

The dispute was regarding the nature of the contract and lending by the company which was in a preditory natureWith a continued unauthorized auto debit from my account
although my verbal authorization was intructing a cease of all auto payments because of the amount already payedI am aware of a vehicle being a depreteating asset but for them to attempt to collect a full balance and all intrest is obsered and a clear act of preditory lendingBy refusing to tettle the amonut as the value of the vehicle for payoffNot adding all interest possibleThe contract never states that all interest will become due at payoff nore is there an early payoff feeSo why does the balance increase even as payments are made on the accountTo sum it up I am willing to settle free and clear with this company at the appraised value of the vehicle witch is $2000?

We have provided additional training to the employee with whom the customer spoke, for the purpose of providing better customer service

I have reviewed the complaint, and appreciate the customer's concern.? It appears that our agent may have used the wrong card, and didn't forward the complaint to her superior.? If that is the case we apologize.? We note the complaint, and share in addition to the manager's apology,
an additional apology since it appears the wrong card number was used in error

Like I said I now have two reports indicating that the vehicle does not have a history as described.? I am happy to review your report so that I can see what you are seeing.? My email is *** if you would like to send it to me.? I hope you understand that without understanding exactly what type of damage, and when the damage allegedly occurred, it is difficult to do a fair job of reviewing your complaint.? With that said, it is my understanding that this vehicle was sold as is.? Although it is not directly relevant to our? company, I ? believe the dealer is required to disclose known prior damage, which from my review there is no indication that the alleged damage was known to them, and certainly not to us.? Again, we are a lender, and not the licensed vehicle dealer which sold you the vehicle.? I am sorry that you are frustrated, but I hope you can understand the distinction between a lender and a dealership in roles and responsibilities.? If you have complaints about the way we have performed as your lender, I believe this forum would be an appropriate venue to address those issues if they existed, rather then complaints about the vehicle condition which we did not sell you.? Nevertheless, I want to be helpful, but I am just not sure other than listen and fully review your concerns, I will be able to adequately resolve your complaint

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
***? ***
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