Southwest Gas Corporation

This is one of the WORST utility companies in existence
I got charged a $deposit which I was told would be removed if I set up automatic debit (wow - talk about extortion!)SO, I set up automatic debit on Nov
On Dec 31, I saw a pending ACH for the bill AND the depositWhen I called SWG, they said they didn't "finish setting up automatic payment" until Nov When I asked why it took them an additional days to complete a process that moves at the speed of light, the dimwit on the phone could not provide an answer, so she tried to blame my bankI have successfully set up auto-debit with various billers and my bank that took effect within a day or two, so I know she's lying, and I told her so
So, bill is die Dec It does not get paidWhy? The bill was sent out Dec - two days before they were able to "finish setting up" the auto-debit
So first its extortion, then its incompetence, and then its charging - I got charged a late fee for the bill that was set up for automatic debit!!
I told dimwit that she's lucky SWG is a monopoly, because if it weren;t no one in their right mind would choose them
Why do we allow monopolies like this?!?!
I hope every bad thing that can happen to a utility company happens to this one and its executives

My experience with them has been TERRIBLE I have been with them for six years, have never missed a payment, nor have I been late on a paymentI would consider myself a great customer
They have terrible customer service It takes at least minutes to get anyone on the phone when you call, and when you do speak with someone the odds of them actually helping you are minimal
I called them to have gas turned on at a rental that we own I informed them that the gas absolutely needed to be turned on by a specific date, as we were having the home inspected (this initial call took place days before the deadline of when the gas absolutely needed to be on)I set up an appointment since it is not our place of residence, and I could not sit there all day waiting for them (I have an infant) My appointment was set, and no one showed I sat at an empty house in degree heat with an infant for four hours I called the company to see what the issue was They said that they had emergency calls that took precedent over appointments and that a technician would be at my house after the emergency calls were taken care of I told them I could not wait any longer as this is not where I lived and had to take care of my son Why didn't I receive a phone call informing me of the situation? Had I received a call I would have left the house and come back later They have absolutely no respect for people's timeAny business that actually cared about their customers would give them the common curtsey of a phone call when they cannot keep an appointment
I rescheduled the appointment for the next morning My husband went to meet them this time He showed up a little after and there was a note on the door saying that no one was home and the tech had left The note stated that the tech left at 8: My husband was there before that So we called againThey said we never had an appointment yesterday (WHAT?) and that they cannot turn on the gas until tomorrow As that was completely wrong, and out of the question we spoke with a supervisor The supervisor said they would send someone over again today, but can't guarantee that they would be there before 1pm (the inspection was scheduled for 1:30pm) We did not receive any phone calls when the technician supposedly was waiting at the house Again, absolutely no respect for their customers, or taking responsibility for their mistakes
This company is terrible They completely take advantage of the fact that there are no other options of gas companies in the area If I could cancel my service and go with a different company I definitely would

Dear Sirs:This letter is in response to your correspondence dated January 19, Southwest Gas acknowledges the good work of the Revdex.com (Revdex.com) on behalf of Arizona customers Southwest Gas will not share customer information with the Revdex.com due to
various State and Federal privacy laws Our customers should submit their disputes to the *** *** *** (“***”) if they are unable to resolve their dispute directly with SouthwestThe *** contact information is included on the NOTICE TO SOUTHWEST GAS CORPORATION (“SWG”) ARIZONA CUSTOMERS which is on the back side of customers’ bill Southwest Gas has attempted to contact the customer and we are considering the issue resolved Southwest Gas does not in any way disparage the work of Revdex.com and will continue to resolve customer complaints received from the Revdex.com Sincerely,*** *** ***Supervisor
Complaint #***
The customer did not respond to our phone calls, therefore, the complaint is considered closed

This company is absolutely horrible I've been in my apartment for a month in five more days and I still haven't received the service I requested I faxed in my lease agreement and ID and they said they never received it So I emailed it to them They never contacted me after the "three" days So I called them to see whats the hold up They said that they only received the last page of my lease So I emailed them again one by one this time Never got a call back, so I called them again The representative answer the phone snickering and so unprofessional She put me on hold after learning it was I who was calling again After a long wait she finally got back on and said to me "we see where you emailed us, we're allowed at least hours to get back in touch with you" I told her that I've been trying almost a month to get service and she was rude and cut me off and said someone will be contacting you I'm so pissed off This company is the worst I've ever dealt with

I was scheduled to have gas turned on at my new location. My phone number was on file as well as entry to home was accessible. The technician who came to turn on the gas never called to let us know he/she was on their way and instead left a note saying to reschedule service.
It's winter, and we are without heat or hotwater for the weekend. It's absurd that this company is allowed such poor quality of customer service. I made two phone calls to the company and got two different stories about their excuse of why they didn't call when they were arriving. The first said they simple don't call at all. The second said it had to be specially noted if we were to wish a phone call.
It's a monopoly that this is the only gas company available. They are giving their residential customers the short end of the stick and don't care to uphold any integrity or good business ethics. Why is it that all the other utility companies call before they arrive? It IS the 21st century after all. Not only did the phone representative get snappy with me when I requested they send their technician back out, but so did the supervisor ([redacted]) when I escalated the call. She used a condescending tone with me to explain to me why they were "booked" until Monday. Apparently they have emergency gas leaks that imminently happen when people call to request same day service.
The supervisor welcomed the negative remark with the Revdex.com. She repeatedly cut me off during conversation and treated me very poorly as a customer. It's so obvious they don't care about us, or they would have shown an utmost respect for discussing this matter with me. It doesn't seem like an emergency to them that a new born (5 months) baby needs heat during the winter. I thought there were laws about this?
If I could, I would discontinue using southwest gas and go with a competitor... Oh but wait, we're stuck using them and they know that. It's obvious why we are treated as undervalued customers.

This letter is in response to your correspondence dated 12/09/2014.  Southwest Gas acknowledges the good work of the Revdex.com (Revdex.com) on behalf of Arizona customers.  Southwest Gas will not share customer information with the Revdex.com due to various State and Federal privacy...

laws.  Our customers should submit their disputes to the [redacted] (“[redacted]”) if they are unable to resolve their dispute directly with Southwest. The [redacted] contact information is included on the NOTICE TO SOUTHWEST GAS CORPORATION (“SWG”) ARIZONA CUSTOMERS which is on the back side of customers’ bill.      Southwest Gas has attempted to contact the customer and we are considering the issue resolved.  Southwest Gas does not in any way disparage the work of Revdex.com and will continue to resolve customer complaints received from the Revdex.com.

I had my gas shut off Thursday so I paid my bill , then sw gas said they cant turn it back on till Wednesday! turn a [redacted]! I have my 82 yo da and my 4 yo granddaughter, I need gas for hot water and to cook. and this is November. they know that there is nothing you can do!

This letter is in response to your correspondence dated May 29, 2014.  Southwest Gas acknowledges the good work of the Revdex.com (Revdex.com) on behalf of Arizona customers.  
Southwest Gas will not share customer information with the Revdex.com due to various State and Federal privacy laws.  Our customers should submit their disputes to the Arizona Corporation Commission (“ACC”) if they are unable to resolve their dispute. The ACC contact information is included on the NOTICE TO SOUTHWEST GAS CORPORATION (“SWG”) ARIZONA CUSTOMERS which is on the back side of customers’ bill.    
  
We have advised this customer of the resolution with Southwest Gas Corporation by working directly with our customer. Southwest Gas does not in any way disparage the work of Revdex.com and will continue to resolve customer complaints received from the Revdex.com.  However, Southwest Gas is regulated by the ACC and therefore prefers to have its unresolved customer disputes resolved by the ACC.  
Sincerely,
[redacted]
Supervisor

Southwest Gas is a member of the "secret" dirty energy and dirty money (purchasing Republicans) group called [redacted], started by the [redacted], who still run it. They WRITE LAWS to fight clean energy, education and unions--and they PROMOTE guns--open carry, concealed carry, no background checks.
BLOOD is on their hands. And they are FRACKING, polluting our water supply.
A horrible company, who incidentally, was trying to ruin my credit for the last 7 years unbeknownst to me.

I am highly concerned with their business practices. They allow random people to activate service at properties they don't live at and in turn disconnect the current homeowner. This past Friday the 5th of June, 2015, someone setup an account for gas using the wrong address and in turn Southwest Gas Corporation activated their account and in turn disconnected my account. We called them on 6/10/2015 to find out how this could happen and they advised us it happens all the time. They said there is no checks in balance to make sure the house the person is requesting to activate is not already being serviced. They also mentioned it's not their responsibility to confirm where people are activating service. They advised it's the consumers responsibility to confirm they are putting in the correct address.
They did mention any gas used during this time would the responsibility of the person who requested the gas to be activated. So when we pushed to have them billed for the past 5 days they changed their story and said they are now interested in fixing the issue that WE brought to their attention and bill us for the 5 days.
There integrity is shot with me. A company who operates with this type of negligence should not be in business. The CEO should be ashamed that their customers have to go through this type of headache all because they don't have checks and balance system. I assure you if I didn't pay my bill they would make it a point to call me to collect, send me tons a past due notices and even pay a third party to collect on the debt but god forbid they would take 2 minutes to call someone to confirm they are want to disconnect service when the other consumer is requesting to activate service. Or since they don't seem to want to manage those processes why don't they have a tool that sends a request to the homeowners asking if they need a disconnect submitted due to someone else is trying to activate service for that address. This way the homeowner can accept or decline the request; basically the home can do Southwest Gas Corporation job.

This letter is in response to your correspondence dated July 8, 2014. Southwest Gas acknowledges the good work of the Revdex.com (Revdex.com) on behalf of Arizona customers. Southwest Gas will not share customer information with the Revdex.com due to various State and...

Federal privacy laws. Our customers should submit their disputes to the Arizona Corporation Commission (“ACC”) if they are unable to resolve their dispute. The ACC contact information is included on the NOTICE TO SOUTHWEST GAS CORPORATION (“SWG”) ARIZONA CUSTOMERS which is on the back side of customers’ bill. We have advised this customer of the resolution with Southwest Gas Corporation by working directly with our customer. Southwest Gas does not in any way disparage the work of Revdex.com and will continue to resolve customer complaints received from the Revdex.com. However, Southwest Gas is regulated by the ACC and therefore prefers to have its unresolved customer disputes resolved by the ACC. Sincerely, [redacted]

My truck arrived at the shop on 2/15/16 and it took them 2 weeks to fix my electrical issue. Upon arriving to pick it up, it worked and was charged for the services. I went to the truck stop and after taking a shower, went back to my truck and it was doing the same thing that I had originally needed repaired. Needless to say the are not making my truck a priority and now I have to wait until Monday for them to diagnose the truck. Lets see how long they take to get it right.

I came home to my gas turned off because they were working on the line in our neighborhood. I can appreciate an upgrade in the line however I was only told by a post card a date range of this event and that their might be a slight interruption in service. I was not told to be home that particular day if I wanted my service to be restored. I had to call the next day to schedule them to turn it back on. I did not appreciate the lack of customer service of coming home to a cold shower and having to take a day off of work. They cannot give a time frame when a technician will arrive other than sometime during the day. My husband and I find it extremely challenging to give ZERO notice to our employers. I should have been told in advance of the date and the need for someone to be present at our household. The good news is that electric water heaters are around $300.

I have been a customer with SW gas for the past 11 years and I now live in VA and rent my home in Henderson, NV. My current tenant is moving out and I was told I must pay a security deposit when I transfer the service back into my name temporarily, even though I have had a good credit history with them for over 10 years! Ridiculous!

This letter is in response to your correspondence dated November 24, 2014.  Southwest Gas acknowledges the good work of the [redacted]) on behalf of Arizona customers.  Southwest Gas will not share customer information with the [redacted] due to various State and Federal...

privacy laws.  Our customers should submit their disputes to the [redacted] (“[redacted]”) if they are unable to resolve their dispute. The [redacted] contact information is included on the NOTICE TO SOUTHWEST GAS CORPORATION (“SWG”) ARIZONA CUSTOMERS which is on the back side of customers’ bill.      We have advised this customer of the resolution with Southwest Gas Corporation by working directly with our customer. Southwest Gas does not in any way disparage the work of [redacted] and will continue to resolve customer complaints received from the [redacted].  However, Southwest Gas is regulated by the [redacted] and therefore prefers to have its unresolved customer disputes resolved by the [redacted].

[redacted]:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This company has the worst customer service. Its take forever to get someone on the line and then they are not very personable. My son was transferring service from one apt to another in the very same complex in which we manage. The service had not even been turned off in the apt he was moving into, yet the agent on the phone said they would have to charge him reconnect fee to turn on the gas. He then said he wanted to gas to stay on his current apt for another week during move out, and he was told that was not possible, it needed to be turned off the same day they service was turned on at the new apt. Since someone much be home during activation of service and we all work, we asked if we could get an estimated time so someone could be there. He was told 'we start rounds at 7 am. we will get there when we get there.' when asked if he could get a phone call before arrival, he told no. This is poor customer service and this happens every single time a new tenant moves into our complex. something needs to be done about this negative business practice.

This letter is in response to your correspondence dated February 12, 2015.   Southwest Gas acknowledges the good work of the Revdex.com (Revdex.com) on behalf of Arizona customers. Southwest Gas will not share customer information with the Revdex.com due to various State and Federal privacy...

laws.  Our customers should submit their disputes to the Arizona Corporation Commission ("ACC") if they are unable to resolve their dispute directly with Southwest. The ACC contact information  is included on the NOTICE TO SOUTHWEST GAS CORPORATION ("SWG") ARIZONA CUSTOMERS which is on the back side of customers' bill. 'Southwest Gas has contacted the customer directly and is working  to resolve the dispute.  Southwest Gas does not in any way disparage the work of Revdex.com and will continue to resolve customer complaints received from the Revdex.com.Barbara SwankCustomer Assistance Manager

I have had my gas shut off three times for non-payment after I had just paid my bill. SW Gad then charged me $50 to turn it back on. I had to call my bank and put a stop payment on the first payment and make another payment to get the gas turned back on. Then they told me it would be 2 days. So for paying a bill on time I am being billed an additional $50 and I am without hot water for two days. Unfortunately they are the only company in my area and hold a monopoly on the gas. Guess that means they can extort money from their customers whenever they want.

Dear Ms. [redacted]:
This letter is in response to your correspondence dated May 20, 2014.  Southwest Gas acknowledges the good work of the Revdex.com (Revdex.com) on behalf of Arizona customers.  
Southwest Gas will not share customer information with the Revdex.com...

due to various State and Federal privacy laws.  Our customers should submit their disputes to the [redacted] (“[redacted]”) if they are unable to resolve their dispute. The [redacted] contact information is included on the NOTICE TO SOUTHWEST GAS CORPORATION (“SWG”) ARIZONA CUSTOMERS which is on the back side of customers’ bill.    
  
We have advised this customer of the resolution with Southwest Gas Corporation by working directly with our customer. Southwest Gas does not in any way disparage the work of Revdex.com and will continue to resolve customer complaints received from the Revdex.com.  However, Southwest Gas is regulated by the [redacted] and therefore prefers to have its unresolved customer disputes resolved by the [redacted].  
Sincerely,
[redacted]
Supervisor