Southwest Periodical Service

I have reviewed the response made by the business in reference to complaint ID 10142882, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I am responding to your letter dated 07/23/2014 in regard to account #[redacted].This is not acceptable. Please refer to my letter dated 08/19/2014 to[redacted].

 

"The second account #[redacted], which I have found  to also have three creditors,Southwest Periodicals, [redacted], and InterstateRecovery [redacted]. This account began on September 6, 2012 with a payment of $39.90 and continued to December 9, 2013.Sixteen payments of$39.90 equals a total amount paid to [redacted] KS and [redacted] KS was $638.40 KS as verified by my [redacted] statements. According to your letters dated June 6, 2014 and June 10, 2014 the amount owed was $558.60. In your letter dated July28, 2014 you further stated that the amount owed was $558.60. Once again the figures don't add up.I paid $638.40 by [redacted] and then after the very disturbing phone call on June 10, 2014 I was harassedand intimidated into paying an additional $563.60 for a total of $1202.00.When you add the amounts paid ($638.40 + $563.60  = $1,202.00)  and subtract what was originally owed $798.00 ($39.90 X 20 months) I have overpaid this account by $404.00 ($1202.00 minus $790.00 = $404.00). At this time I am asking to have my [redacted] account credited $404.00 because of over payment."

 

Your letter dated 07/23/2014 in which account #[redacted] has been cancelled,without a refund. Please review the information and credit my [redacted] account.

 

Regards,

Alice Wall

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

They claimed to award me an I-pad for signing up for the magazines. When I never received the I-pad, I canceled the subscription. They stopped billing me, but kept sending out the magazines. Then months later, they tried to bill me out of the blue, claimed that I have no right to cancel the subscription, claimed that the I pad prize was not their responsibility once, then another time claimed that that I opted out of the IPad willingly. I had to cancel my debit card to get them to stop billing my account, I stopped taking their harassing calls, now they have what looks like debt collectors calling me on toll free lines. I am not taking their calls either, but they're calling every day. It looks like I need to change my number and eventually move to get away from these people.

Re: Complaint # [redacted]Dear Sir/ Madam:Thank you for taking the time to forward Ms. [redacted]’s information regarding her subscription service with Southwest Periodical Service.I have reviewed our files, which indicate that Ms. [redacted] was contacted...

by a representative from our sales division and agreed to purchase this subscription service on January 14, 2013. The details of the subscription agreement were presented at length both verbally and in writing. Ms. [redacted] was given many opportunities during the sales and tape-recorded verification process to ask questions or decline the service. Instead, she accepted the terms and conditions and agreed to complete her monthly payments.The information we have on file such as her address, phone number, and email address are the same as the contact information Ms. [redacted] provided to your office. We have made several attempts to contact Ms. [redacted] to discuss her account over the last several months; but were unsuccessful in doing so. On June 3, Ms. [redacted] called our customer service department disputing the validity of the account. Our records show that Ms. [redacted]’s account was canceled that day as a result of that conversation. Be assured that Ms. [redacted]’s account with Southwest Periodical Service reference number [redacted] is canceled with further obligation. Moreover, we have added Ms. [redacted] to our “Do Not Call” list to ensure we do not contact her in the future.Sincerely,      [redacted]Client Service Supervisor

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Re: Complaint # [redacted]

Dear Sir/ Madam:

Thank you for taking the time to forward Mr. [redacted]’s information regarding his subscription service. 

I have reviewed our files, which indicate that Mr. [redacted] was contacted...

by a representative from our sales division and agreed to purchase the magazines on October 7, 2013. The details of the

subscription agreement were presented at length both verbally and in writing. With Mr. [redacted]’s continued acceptance his final service agreement confirmation letter was sent the following day. The letter restated the magazine titles, the number of issues for each magazine, his monthly payment plan, and the total sales price.

On October 7, Mr. [redacted] contacted our customer service department and asked about receiving his confirmation letter.  Our representative advised him it would take no longer than 10 days for him to receive it and to call us back if he does not receive it by then. We did not hear back from him, but we received notification from his credit card company that Mr. [redacted] was disputing

the payment he made in December. Subsequently, that payment was “charged back” and returned to Mr. [redacted].

We made several attempts to reach Mr. [redacted] to resolve the matter; however, Mr. [redacted] was not willing to discuss his account with us and would end the call as soon as we identified ourselves.  We were not aware that Mr. [redacted] had not received any of his magazines until now.  Please be advised that Mr. [redacted]’s account was canceled in February and the remaining balance

relinquished.  Be assured that Mr. [redacted] has no further financial obligation to our company and we will not contact him again.

Sincerely,

Client Service Supervisor

Re: Complaint # [redacted] Dear Sir/Madam: Thank you for forwarding [redacted] concerns regarding his...

magazine service. I have reviewed our files, which indicate that [redacted] was contacted by a representative from our sales division and agreed to purchase this subscription service on June 13, 2016. Our records further indicate that [redacted] contacted our customer service department and canceled his account on the 28th of July. Upon cancellation and as a gesture of goodwill, a refund for the monies [redacted] paid have been credited back to his credit card which he provided at the time of sale. We ask that [redacted] allow up to seven business days for the monies to post back to his account. [redacted] has no financial obligation to our company and we will not contact him again. I feel it necessary to mention that although the cancellation is effective immediately, [redacted] may receive a few more issues of some of his magazine titles. Again, [redacted] has no obligation to pay for any of the issues may he receive. Sincerely, Sandra W[redacted]

Dear Sir/...

Madam:
Thank you for taking the time to forward Ms. [redacted]'s information  regarding her subscription service with Southwest Periodical Service.
I have reviewed our files, which indicate that Ms. [redacted] was contacted by a representative from our sales division and agreed to purchase this magazine service on October 25, 2012. The details of the subscription agreement were presented at length both verbally and in writing. Ms. [redacted] was given many opportunities during the sales and tape-recorded verification process to ask questions or decline the service. With her continued acceptance, her final service agreement confirmation letter was sent the following day. The letter restated the magazine titles, the number of issues for each magazine, her monthly payment plan, and the total sales price.
Our customer service records do show that Ms. [redacted] contacted our office on November 20, 2013. Ms. [redacted] has stated to our representative that she was moving out of the country and was concerned that she would not be able to receive them there. Our representative suggested different options and Ms. [redacted] stated she would call back. In an effort to resolve the matter; we attempted to call her back on November 22, but we were not able to speak with her so we left a message for her to return our call. We did not hear back from her; however, we received notification from her credit card company that she was disputing the December installment payment. Because ofthis, her account was now being handled by our billing department.
Our billing department made several attempts to contact Ms. [redacted] to come to an amicable resolution; however, on the two occasions that they were able to reach her directly, she abruptly ended the calls.
It is certainly not our intention to continue a service unwanted by Ms. [redacted]. Accordingly, her  Southwest Periodical Service account reference  number [redacted] has been canceled and the remaining  balance  relinquished. Be assured that Ms. [redacted] has no further financial obligation and we will not contact her again.
Sincerely, [redacted]
Client Service Supervisor

Southwest Periodical Service

-1pt 0.0001pt 41.4pt;">[redacted]

 

 

Revdex.com

4428 N 12'h

Street

Phoenix,AZ 85014

 

 

SENT VIA FAX:

602-798-8279

Attention: [redacted]

 

 

Re: Complaint# [redacted]

 

Dear

[redacted]:

 

Thank you for taking

the time to forward Ms. [redacted]'s

concerns with respect

to her subscription service

with Southwest Periodical Service.

 

I have reviewed our files,which indicate that Ms. [redacted] was contacted  by a representative from our sales division

and agreed to purchase this subscription service

on November 7, 2012. The details of the subscription  agreement  were presented at length both verbally and in writing. With Ms. [redacted]'s continued acceptance, her final service

agreement  confirmation letter

was sent the following day. The letter restated the magazine titles, the number  of issues for each magazine,

her monthly payment plan, and the total sales price.

 

We have had active and constructive

dialogue with Ms. [redacted] on several occasions

throughout her service. Most of these conversations  involved Ms. [redacted] contacting  our billing department and our representatives

working with her due to her financial

constraints. Our customer

service records do not show any evidence

of her requesting cancellation

 or any other persons

calling on her behalf. Furthermore,we were not aware of Ms. [redacted]'s

medical issues until

now.

 

Upon receipt

ofthis complaint, Ms. [redacted]'s account

reference number [redacted]

was canceled without further obligation. In addition,

to ensure that we do not attempt to contact Ms. [redacted] in the future, she has

been added to our "Do

Not Call" list for future promotions.

 

Sincerely, [redacted]

Client

Service Supervisor

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I WOULD LIKE copies OF THE SUBSCRIPTION CONTRACT including the part that they state is MY SIGNATURE where the Company claims that I "was contacted by a representative from our sales division and agreed  to purchase  this subscription service on July 9, 2012. The details of the  subscription agreement were  presented  at  length  both  verbally  and  in  WRITING  With  Ms. [redacted]'s continued acceptance her final service agreement CONFIRMATION LETTER was sent restating the magazine titles, the  number  of issues  for each magazine, her  monthly  payment  plan, and the total sales price."If someone is using my name to incur debt, I would like to know if they have my signature too as I was out-of-town with my daughter as she had chemo treatments. Thank you for following up with this.Regards,

Hello [redacted]
Thank you for calling me back and helping me to get this consumer rebuttal started.As we spoke the company I put the complaint about said they will reimburse me for the 2 months but I still have not seen a payment in either by mail or back in my account.Thank you for your help and time.[redacted]

Dear Sir/ Madam:Thank you for taking the time to forward Mr. [redacted]’s information regarding his subscription service with Southwest Periodical Service.I have reviewed our files, which indicate that Mr. [redacted] was contacted by a representative from our sales division...

and agreed to purchase the magazine service on April 17, 2012. The details of the subscription agreement were presented at length both verbally and in writing. With Mr. [redacted]’s continued acceptance his final service agreement confirmation letter was sent the following day. The letter restated the magazine titles, the number of issues for each magazine, his monthly payment plan, and the total sales price. Mr. [redacted] first contacted our office on April 23, 2012 with concerns pertaining to making his monthly payments due to financial constraints. In an effort to assist Mr. [redacted] our representative made adjustments to his account to lower the amount he would pay each month as well as changed the magazines titles to the ones Mr. [redacted] had selected.  In addition to lowering the cost and correcting the magazines, we deferred billing for 30 days to allow time for the magazines to arrive at his home.   Mr. [redacted] indicated that this was reasonable and acceptable at that time. On June 21, 2012 Mr. [redacted] contacted our office and updated his credit card information. He also inquired as to when he would receive the Ipad. Our representative explained that the Ipad offer was through a website he had visited which was not owned by us but by one of our marketing partners. She provided the web address and advised him that he would need to direct any other inquiries regarding that offer through that website. We have had no further contact with Mr. [redacted] until now. Despite the above, it is certainly not our intention to continue a service unwanted by Mr. [redacted]; accordingly his account reference number [redacted] with Southwest Periodical Service has been canceled and the remaining balance relinquished. Be assured that Mr. [redacted] has no further financial obligation and we will not contact him again.Sincerely,[redacted]Client Service Supervisor

Dear Sir/ Madam:Thank you for taking the time to forward [redacted] information regarding her subscription service with Southwest Periodical Service.I have reviewed our files, which indicate that [redacted] was contacted by our sales division and agreed to purchase...

this magazine service on July 25, 2012. The details of the subscription agreement were presented at length both verbally and in writing. With [redacted] continued acceptance, her final service agreement confirmation letter was sent the following day. The letter restated the magazine titles, the number of issues for each magazine, her monthly payment plan, and the total sales price.Our records further indicate that we have had active and constructive dialogue with [redacted] up until October of 2014 when her account fell behind in payment. The last payment we received was on September 16,2014. We attempted to reach Ms. Robertson via telephone and USPS until February 2015; however, we were unsuccessful in doing so. Subsequently, her account was forwarded to another office for handling.Please be advised that upon receipt of this complaint, [redacted] account reference number [redacted] was returned back to our office and is canceled. Be assured that [redacted] has no further financial obligation and we will not contact her again.

Dear Sir/ Madam:
Thank  you for taking the time  to forward  Ms. [redacted]'s information  regarding  her subscription service with Southwest  Periodical Service.
I have reviewed our...

files, which indicate that Ms. [redacted] was contacted  by a representative from our sales division and agreed  to purchase  this subscription service on July 9, 2012. The details of the  subscription   agreement were  presented  at  length  both  verbally  and  in  writing.  With  Ms. [redacted]'s continued acceptance her final service agreement confirmation  letter was sent restating the magazine titles, the  number  of issues  for each magazine, her  monthly  payment  plan, and the total sales price.
Our  records  do  not  show  any  evidence  that  we  are  contacting   the  wrong   [redacted] Nevertheless, please be advised  that we have contacted the agency and canceled account reference number [redacted]. There will be no more collection efforts made on behalf of this account.
Sincerely, [redacted]
Client Service Supervisor

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for taking the time to forward Ms. [redacted] concerns regarding her subscription [redacted] with Southwest Periodical [redacted]. Please be advised that we can only speak to the account reference number [redacted] with our company as we have no affiliation with the other companies...

she mentioned in her complaint.  

I have reviewed our files, which indicate that Ms. [redacted] was contacted by a representative from our sales division and agreed to purchase this subscription [redacted] on August 31, 2012. The details of the subscription agreement were presented at length both verbally and in writing. Ms. [redacted] was given many opportunities during the sales and tape recorded verification process to ask questions or decline the [redacted]. With Ms.[redacted] continued acceptance, her final [redacted] agreement confirmation letter was sent restating the magazine titles, the number of issues for each magazine, her monthly payment plan, and the total sales price.

On October 30, 2013, Ms. [redacted] contacted our customer [redacted] department questioning the multiple charges on her bank statement. Our representative explained to her that we were billing her $39.90 a month and that any other charges were not from us. She also advised Ms. [redacted] to contact the phone number(s) next to the charges in question and that would connect her to the companies that were responsible for those charges. This was the only contact we had with Ms. [redacted] since the time of sale. In January of 2014, Ms. [redacted] account went into a delinquent status when her monthly payment was declined by her credit card. Our billing department tried many times unsuccessfully to reach Ms. [redacted] directly to discuss this matter with her. Because we were not able to resolve this issue with her directly, her account was sent to another office to settle the matter. We contacted that office upon receipt of this complaint and were advised that Ms. [redacted] did in fact settle her account with them at the end of June.

Be assured that Ms. Wall’s account reference number [redacted] with Southwest Periodical [redacted] has been settled and Ms. [redacted] has no further obligation to our company. To ensure that we do not contact again, she has been added to our “Do Not Call” list for future promotions.

Sincerely,

Client Service Supervisor

Re: Complaint # [redacted] Dear Sir/ Madam: Thank you for taking the time to forward Mr. [redacted] information regarding his subscription service with Southwest Periodical Service. I have reviewed our files, which indicate that...

Mr. [redacted] was contacted by a representative from our sales division and agreed to purchase this subscription service on February 21, 2012. The details of the subscription agreement were presented at length both verbally and in writing. With Mr. [redacted] continued acceptance, his final service agreement confirmation letter was sent the following day. The letter restated the magazine titles, the number of issues for each magazine, his monthly payment plan, and the total sales price. Our customer service records do not show any evidence of Mr. [redacted] contacting our office with his concerns until now. We certainly can appreciate Mr. [redacted] reasoning for not continuingpaying on his account; however, we wish we were aware of this matter as soon as it became an item of concern. Nevertheless, now that we are aware of this issue, going forward we can resolve it and hope it meets with Mr. Smith’s approval. Please be advised that upon review of Mr. [redacted] concerns his Southwest Periodical Service account reference number [redacted] was removed from the agency and is now canceled. The remaining balance has been relinquished; therefore, Mr. [redacted] has no further financial obligation. In addition, we have added Mr. [redacted] to our “Do Not Call” list for future promotions to ensure that we do not contact him again.   Please convey our apologies to Mr. [redacted] for any inconvenience this may have caused.Sincerely,[redacted]Client Service Supervisor

Dear Sir/ Madam:Thank you for taking the time to forward Mrs. [redacted]’s information regarding her subscription service with Southwest Periodical Service.I have reviewed our files, which indicate that Mrs. [redacted] was contacted by a representative from our sales division and agreed to...

purchase this subscription service on November 15, 2012. The details of the subscription agreement were presented at length both verbally and in writing. With Mrs. [redacted]’s continued acceptance, her final service agreement confirmation letter was sent the following day. The letter restated the magazine titles, the number of issues for each magazine, her monthly payment plan, and the total sales price.Our records further indicate that on November 18, Mr. [redacted] contacted our customer service department and insisted on canceling his wife’s account due to financial constraints. Although our representative attempted to adjust the account so that the monthly payments would be more in line with their budget, Mr. [redacted] was resolute.  As requested Mrs. [redacted]’s account reference number [redacted] with Southwest Periodical Service was canceled that day. Furthermore, a letter confirming the cancellation was sent to the [redacted]’s for their records. Be assured that Mrs. [redacted] has no further financial obligation on behalf of this service and we have not contacted her since the cancellation. We have added Mrs. [redacted] to our “Do Not Call” list for future promotions so we will not attempt to contact her again. I feel it necessary to mention that we cannot speak to any other service she may or may not have with another company.Sincerely,[redacted]

Please accept my apologies for this late response. I really appreciate you taking the time to contact me directly by forwarding Ms. [redacted] additional concerns with respect to her Southwest Periodical Service account reference number [redacted].  It is our wish to resolve this matter to Ms. [redacted] satisfaction; however, I feel it necessary to point out a small oversight in her letter to [redacted] on 8/19/14 which we believe to be the source of this entire misunderstanding.  Ms. [redacted] order was set up as 30 monthly payments of $ 39.90 for a total cost of $1197.00. In her letter Ms. [redacted] indicated that she “originally owed $798.00 ($39.90 x 20 months)”. This oversight equals a difference of $399.00 (10 months of $39.990 + $5.00 processing fee) equals $404.00 which is the amount Ms. [redacted] believes she has overpaid on this account. As mentioned in our last response Ms. [redacted] account is settled (paid in full) and there is nothing else is owed.  I want to thank Ms. [redacted] for her thoroughness by including her letter dated 8/19/14 to [redacted] as it was essential in determining the cause of this situation. We sincerely hope that Ms. [redacted] finds this explanation satisfactory.

Respectfully,

Re: Complaint #[redacted]Dear Sir/ Madam:Thank you for taking the time to forward [redacted]’s information regarding his subscription service with Southwest Periodical Service.I have reviewed our files, which indicate that [redacted] was contacted by a...

representative from our sales division and agreed to purchase this subscription service on December 6, 2012. The details of the subscription agreement were presented at length both verbally and in writing. With [redacted]’s continued acceptance, his final service agreement confirmation letter was sent the following day. The letter restated the magazine titles, the number of issues for each magazine, his monthly payment plan, and the total sales price. Our records show that [redacted] agreed to renew his service on April 29, 2013. On October 7, 2013 [redacted] contacted our customer service department and inquired about the additional charge to his account. Our representative advised him of the renewal order established in April. [redacted] insisted that he would not have agreed to another account. Our representative canceled the renewal order and advised [redacted] of the cancellation. She also made it clear that his original account would remain active going forward. [redacted] indicated that this was reasonable and acceptable at that time. On December 2, 2013, [redacted] contacted our customer service department and advised us that he was experiencing financial constraints and was concerned that he would not be able to make his monthly payment. Our representative offered to defer billing for 30 days to help him out to which [redacted] agreed. We had no further contact with [redacted] until now.It is certainly not our intention to continue a service unwanted by [redacted]. Accordingly, his Southwest Periodical Service account reference number[redacted] has been returned back toour office and canceled without obligation. We have relinquished the remaining balance and will not contact [redacted] in the future.Sincerely,[redacted]Client Service Supervisor