Southwest Periodical Service

Re: Complaint # [redacted]
Dear [redacted]
Thank you again for forwarding [redacted] information regarding his refund which he states has not posted back to his credit card as promised in our last response.
We sent a query to our merchant processor service center requesting documentation supporting these transactions. What they found was that there was a batch settlement error that resulted in the file being terminated therefore the credit not issued as expected.
Please convey our sincere apologies to [redacted] for our error and the inconvenience this may have caused. We requested a refund check for $99.80 to be sent to [redacted] from our accounting department. [redacted] should receive it within the next 14 days to his New York address on file.    
We appreciate [redacted] and your office for notifying us of this matter. Please let us know if there is any further action needed on our part.
Best Regards,
Sandra W[redacted]rvisor
 
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[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]