Sparkles Car Wash & Lube

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me The Business has provided one out of the two services to me in lieu of the damage doneIm hopeful the detail will be to my liking so that this matter can be resolved in full

I am awaiting my appraisal to be completed so that I can provide it to SparklesI will update this case once the work is completed correctly Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

I am awaiting my appraisal to be completed so that I can provide it to SparklesI will update this case once the work is completed correctly RevDex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

I am rejecting this response because:When I went into their business my hood was fine and they have the footage showing that nothing was wrong with my hoodThe manager and I looked at it togetherWhen I left their business the clear coat was rubbed off in those two placesI believe that it came off during the waxing because I've had my car washed there before with no problem

Business the the Bureau of Automotive Repair has concluded their investigation and determined that there was a lack of consistency in the incident reportedBusiness offered a $wheel cleaning but customer turned it downBusiness believes they have responded appropriately to this matter and would like to consider it closed

Response:
WE HAVE RESPOND BEFORE ABOUT THIS COMPLAINT AND STATE WE HAVE SOLVE THIS MATTER WITH CUSTOMERHE IS AGREED TO SOLUTION WE ALREADY HAVE PROVIDE SOME SERVICES TO CUSTOMERI HAVE SPOKEN
THIS MORNING HE IS GOING TO WRITE A LETTER TO YOU INDICATED THATPLEASE TURN THAT AS POSITIVE REVIEW THAT FOR YOUR HELP TO SOLVE THIS MATTER*** *** *** *** **
*** *** ***

Business states that the issues were addressed on the 17th of this monthBusiness repaired damage tocustomer's satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
The Business has provided one out of the two services to me in lieu of the damage doneIm hopeful the detail will be to my liking so that this matter can be resolved in full

Response:WE HAVE RESPOND BEFORE ABOUT THIS COMPLAINT AND STATE WE HAVE SOLVE THIS MATTER WITH CUSTOMERHE IS AGREED TO SOLUTION WE ALREADY HAVE PROVIDE SOME SERVICES TO CUSTOMERI HAVE SPOKEN THIS MORNING HE IS GOING TO WRITE A LETTER TO YOU INDICATED THATPLEASE TURN THAT AS POSITIVE REVIEW THAT
FOR YOUR HELP TO SOLVE THIS MATTER*** *** *** *** **
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

I am rejecting this response because:When I went into their business my hood was fine and they have the footage showing that nothing was wrong with my hoodThe manager and I looked at it togetherWhen I left their business the clear coat was rubbed off in those two placesI believe that it came off during the waxing because I've had my car washed there before with no problem.

I am awaiting my appraisal to be completed so that I can provide it to SparklesI will update this case once the work is completed correctly
RevDex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

We have considered this issue but the biggest problem we have is that we did not damage this customer paintOur brushes are like soft sponges in lathered soapno friction against the paintWe wash hundreds of cars a day and no scratches happen. We don't feel like we should pay for a
paint job that we did not cause damageJust because the customer said we did it. *** ***General Manager

Business states that they have been in direct contact with the customer and are waiting for an estimate to take further action in the matter

Business states that the issues were addressed on the 17th of this monthBusiness repaired damage tocustomer's satisfaction.?

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

I am rejecting this response because:the statement they are stating is false and incorrect I my self and Coach and sunny measures the hight of the wheel guide and if I remember correctly the rail was at 6 1/2" to 7" and I think this case should be looked into a little deeper as they should not be making false statements and as them claiming that I was hostel I think you should request servalance video of the last time I was there and calling the cops is just a way to make me go away and all I want is this to be taken care of so if you would take the time and investigate this matter and dig a little deeper we are all grown ups and we should take responsibility like grown ups.

I am awaiting my appraisal to be completed so that I can provide it to Sparkles. I will update this case once the work is completed...

correctly.
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Business states that they have been in direct contact with the customer and are waiting for an estimate to take further action in the matter.

Response:WE HAVE RESPOND BEFORE ABOUT THIS COMPLAINT AND STATE WE HAVE SOLVE THIS MATTER WITH CUSTOMER. HE IS AGREED TO SOLUTION WE ALREADY HAVE PROVIDE SOME SERVICES TO CUSTOMER. I HAVE SPOKEN THIS MORNING HE IS GOING TO WRITE A LETTER TO YOU INDICATED THAT. PLEASE TURN THAT AS POSITIVE REVIEW THAT...

FOR YOUR HELP TO SOLVE THIS MATTER. [redacted]