I am a return customer of Sparkling White Smiles I had absolutely no issues with the first night guard I purchased a couple years ago, but because I had accidentally put it through the wash and dry cycle, it was deformed and required replacing The natural decision was to order a new one from Sparkling White Because I hadn't paid the extra fee to keep my impressions on file as back-up, I had to pay full price againThis time, I ordered - a thin one for day use and a thick one for night use After the multi-week process of them shipping the kit, me making impressions and shipping back, them creating the guards, and me waiting on the new guards to be delivered, I was very disappointed to receive the guards only to have them not fit properly due to them being over-baked They were incredibly painful to wear, if not damaging The next day, I wrote Joe the President of Sparkling White and he told me to send them back and once received he'd send out a new kitThe Redo's also were not acceptable for use due to being overly tight It became clear the Quality Control at Sparkling White had severely diminished since my first order a couple years earlier Beyond being too tight each time, they were not cleaned as there was resin dust left in the guards I again wrote Joe and as before he instructed me to ship them back and he'd send out a new kit I did just that, but after weeks of waiting and not receiving my kit, I wrote Joe asking when he was planning to ship out the kit His response was that he'd do so after getting my return although I had already mailed it weeks agoBecause Sparkling White does not issue Return Shipping labels, the onus is on the customer to pay for return shipping, and based on my experience, well-advised to add tracking for those returns By now, due to the multi-week process, just over months had passed since placing the original order with my credit card It had occurred to me to dispute the charges, but what I learned is that the transaction in question can't have been more than months old I had no recourseNot only does Sparkling White produce an inferior product due to no apparent Quality Control, the process is absurdly long, and their RMA process is literally a gamble Do not be lured by the "savings" promised online through Sparkling White Smiles over what your dentist charges The so-called "guarantee" is designed to take your money and not deliver a sound product My mistake going with Sparkling White Smiles cost me in the hundreds of dollars with nothing to show for it The only smile is on Joe's face for pulling off a royal rip-off scheme
Verdana;">Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint, for the following reasons: 1) Yes, the business has agreed to a full refundBut the business says the customer "just has to open a case", yet provides no useful instructions how to do thatThe instructions they provide (open the order history, click on "open a case" are wrong, just frustrating the customer and leading the customer to give upCarefully looking at the website, it is a total mystery to me how to "open a case"I even sent the business an email that I had tried to "open a case", doing the best I could figure out, and the business did not respond to the email after three daysObviously, they could tell that my effort to "open a case" had failed, and were just going to let it slip byI emailed them again (wasting more time), and they still do not have even a hint how to "open a case" 2) I assume that eventually, after further wasted time and money for me, I will get a full refundBut it should not be this difficultI should not have to do all the work and heavy lifting that result from the incompetence and lack of communication from the businessEven a full refund does not make up for all the lost time and money on my part, or for the loss of the old guard that they ill-advisedly asked me to mail in and that was lost either in the mail or more likely within the businessI bluntly asked in an email to the business: Can you name one thing you have done right in this case? They could notThis is the most poorly run, unconcerned business I have ever had an encounter with Regards, [redacted]
Hi [redacted] Yes, we will return your teeth molds to you When mailing in please make sure to include a copy of your order or your name and address to ship back to and a contact phone number or email Kind regards, [redacted] Sparkling White Smiles
Hello, Per our return policy we can refund the $ Customer ordered off of Ebay which we do not directly manage The order was over days so Ebay would not let the refund go through Please confirm customers address and a check can be mailed out for the refund of $
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.It's not resolved because I've still not received my refund! Thanks! ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Uh huh, I'm sure it was sent out eight days ago & the post office just hasn't gotten around to scanning it You've apparently mistaken me for some sort of it Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Sparkling White Smiles response is clearly incorrect and intentionally attempting to change history I ordered the correct item as I discussed it in full with Joe via emails beforehand Please see attached On the Purchase Order itself it clearly shows the services / product that I purchased Also everything is articulated clearly in the emails as you see attached Additionally, I have attached a copy of the coupon that they sent to me to use I even obtained a confirmation from Joe that I could use this coupon before I initiated my purchase And they accepted my purchase with the coupon and the exact product and services that was agreed upon as per the emails attached and the order description in the Purchase Order itself It is ironic that they waited months to tell me that I purchased a wrong item and only until I contacted the Revdex.com I would like them to honor their commitment even if its months late I will make sure all activities are monitored under Revdex.com visibility to ensure compliance and no foul play until the final product, along with my molds, are safely delivered and inspected for compliance Unfortunately, this episode and their quality of response does not indicate or reflect genuine customer service Regards, [redacted]
Thanks for contacting usCustomer ordered the incorrect item and wanted us to upgrade them to the item they meant to order We are waiting to hear back from the customer to either fully refund the order or the customer would still owe the difference if they wish switch their order which would
be $ I suggested to the customer that we just refund the order and they can order the correct item if they wish
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this may resolve my complaint. For your reference, details of the offer I reviewed appear below
I have my own teeth molds Would you please read the PO that was issued to see exactly the services that you sold? I am expecting to use my own teeth mold for the new teeth whitening trays And yes, this included you covering the shipping as you read in the emails and in the purchase order I have a new shipping address: PO Box *** *** *** ** *** Please confirm that I will be sending my own teeth molds and you will be returning them to me along with the teeth whitening trays I will be taking pictures of them and I will pack them very carefully before sending them to you These are the only teeth molds that I have and I hope you will return them in the same good condition
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Yes, I accept the action by Sparkling White. My address is *** *** ** *** *** ** ***
Thank you for your patience with me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Here is the address they can mail the refund to:
*** *** ** ***
*** *** ***
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Please refer to my previous responseNothing has changed since that response
Regards,
*** ***
Hello,
A [redacted] refund payment in the full amount of $123.55 has been issued today. Very sorry for any inconvenience.
Kind regards,
Sparkling White Smiles LLC
Verdana;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint, for the following reasons:
1) Yes, the business has agreed to a full refund. But the business says
the customer "just has to open a case", yet provides no useful
instructions how to do that. The instructions they provide (open the
order history, click on "open a case" are wrong, just frustrating the
customer and leading the customer to give up. Carefully looking at the
website, it is a total mystery to me how to "open a case". I even sent
the business an email that I had tried to "open a case", doing the best
I could figure out, and the business did not respond to the email after
three days. Obviously, they could tell that my effort to "open a case"
had failed, and were just going to let it slip by. I emailed them again
(wasting more time), and they still do not have even a hint how to "open
a case".
2) I assume that eventually, after further wasted time and money for me,
I will get a full refund. But it should not be this difficult. I should
not have to do all the work and heavy lifting that result from the
incompetence and lack of communication from the business. Even a full
refund does not make up for all the lost time and money on my part, or
for the loss of the old guard that they ill-advisedly asked me to mail
in and that was lost either in the mail or more likely within the
business. I bluntly asked in an email to the business: Can you name one
thing you have done right in this case? They could not. This is the most
poorly run, unconcerned business I have ever had an encounter with.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...
complaint. For your reference, details of the offer I reviewed appear below.It's not resolved because I've still not received my refund!
Thanks!
[redacted]
Hi [redacted]
Yes, we will return your teeth molds to you. When mailing in please make sure to include a copy of your order or your name and address to ship back to and a contact phone number or email.
I am a return customer of Sparkling White Smiles I had absolutely no issues with the first night guard I purchased a couple years ago, but because I had accidentally put it through the wash and dry cycle, it was deformed and required replacing The natural decision was to order a new one from Sparkling White Because I hadn't paid the extra fee to keep my impressions on file as back-up, I had to pay full price againThis time, I ordered - a thin one for day use and a thick one for night use After the multi-week process of them shipping the kit, me making impressions and shipping back, them creating the guards, and me waiting on the new guards to be delivered, I was very disappointed to receive the guards only to have them not fit properly due to them being over-baked They were incredibly painful to wear, if not damaging The next day, I wrote Joe the President of Sparkling White and he told me to send them back and once received he'd send out a new kitThe Redo's also were not acceptable for use due to being overly tight It became clear the Quality Control at Sparkling White had severely diminished since my first order a couple years earlier Beyond being too tight each time, they were not cleaned as there was resin dust left in the guards I again wrote Joe and as before he instructed me to ship them back and he'd send out a new kit I did just that, but after weeks of waiting and not receiving my kit, I wrote Joe asking when he was planning to ship out the kit His response was that he'd do so after getting my return although I had already mailed it weeks agoBecause Sparkling White does not issue Return Shipping labels, the onus is on the customer to pay for return shipping, and based on my experience, well-advised to add tracking for those returns By now, due to the multi-week process, just over months had passed since placing the original order with my credit card It had occurred to me to dispute the charges, but what I learned is that the transaction in question can't have been more than months old I had no recourseNot only does Sparkling White produce an inferior product due to no apparent Quality Control, the process is absurdly long, and their RMA process is literally a gamble Do not be lured by the "savings" promised online through Sparkling White Smiles over what your dentist charges The so-called "guarantee" is designed to take your money and not deliver a sound product My mistake going with Sparkling White Smiles cost me in the hundreds of dollars with nothing to show for it The only smile is on Joe's face for pulling off a royal rip-off scheme
Verdana;">Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint, for the following reasons: 1) Yes, the business has agreed to a full refundBut the business says the customer "just has to open a case", yet provides no useful instructions how to do thatThe instructions they provide (open the order history, click on "open a case" are wrong, just frustrating the customer and leading the customer to give upCarefully looking at the website, it is a total mystery to me how to "open a case"I even sent the business an email that I had tried to "open a case", doing the best I could figure out, and the business did not respond to the email after three daysObviously, they could tell that my effort to "open a case" had failed, and were just going to let it slip byI emailed them again (wasting more time), and they still do not have even a hint how to "open a case" 2) I assume that eventually, after further wasted time and money for me, I will get a full refundBut it should not be this difficultI should not have to do all the work and heavy lifting that result from the incompetence and lack of communication from the businessEven a full refund does not make up for all the lost time and money on my part, or for the loss of the old guard that they ill-advisedly asked me to mail in and that was lost either in the mail or more likely within the businessI bluntly asked in an email to the business: Can you name one thing you have done right in this case? They could notThis is the most poorly run, unconcerned business I have ever had an encounter with Regards, [redacted]
Hello, Sorry if we missed an email We can mail a refund check right away Please confirm your address to mail the refund check to
Hi [redacted] Yes, we will return your teeth molds to you When mailing in please make sure to include a copy of your order or your name and address to ship back to and a contact phone number or email Kind regards, [redacted] Sparkling White Smiles
Hello, Per our return policy we can refund the $ Customer ordered off of Ebay which we do not directly manage The order was over days so Ebay would not let the refund go through Please confirm customers address and a check can be mailed out for the refund of $
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.It's not resolved because I've still not received my refund! Thanks! ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Uh huh, I'm sure it was sent out eight days ago & the post office just hasn't gotten around to scanning it You've apparently mistaken me for some sort of i
t Regards, [redacted]
Refund check has been delivered Here is the confirmed delivery tracking from usps.com: [redacted] Delivered on 2/13/ Kind regards, ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Sparkling White Smiles response is clearly incorrect and intentionally attempting to change history I ordered the correct item as I discussed it in full with Joe via emails beforehand Please see attached On the Purchase Order itself it clearly shows the services / product that I purchased Also everything is articulated clearly in the emails as you see attached Additionally, I have attached a copy of the coupon that they sent to me to use I even obtained a confirmation from Joe that I could use this coupon before I initiated my purchase And they accepted my purchase with the coupon and the exact product and services that was agreed upon as per the emails attached and the order description in the Purchase Order itself It is ironic that they waited months to tell me that I purchased a wrong item and only until I contacted the Revdex.com I would like them to honor their commitment even if its months late I will make sure all activities are monitored under Revdex.com visibility to ensure compliance and no foul play until the final product, along with my molds, are safely delivered and inspected for compliance Unfortunately, this episode and their quality of response does not indicate or reflect genuine customer service Regards, [redacted]
Thanks for contacting usCustomer ordered the incorrect item and wanted us to upgrade them to the item they meant to order We are waiting to hear back from the customer to either fully refund the order or the customer would still owe the difference if they wish switch their order which would
be $ I suggested to the customer that we just refund the order and they can order the correct item if they wish
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this may resolve my complaint. For your reference, details of the offer I reviewed appear below
I have my own teeth molds Would you please read the PO that was issued to see exactly the services that you sold? I am expecting to use my own teeth mold for the new teeth whitening trays And yes, this included you covering the shipping as you read in the emails and in the purchase order I have a new shipping address: PO Box *** *** *** ** *** Please confirm that I will be sending my own teeth molds and you will be returning them to me along with the teeth whitening trays I will be taking pictures of them and I will pack them very carefully before sending them to you These are the only teeth molds that I have and I hope you will return them in the same good condition
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Yes, I accept the action by Sparkling White. My address is *** *** ** *** *** ** ***
Thank you for your patience with me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Here is the address they can mail the refund to:
*** *** ** ***
*** *** ***
Regards,
*** ***
Customer has been refunded Discussed everything with customer over the phone and got the refund taken care while on the phone with the customer
Working with customer to resolve and get a full refund issued
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Please refer to my previous responseNothing has changed since that response
Regards,
*** ***
Hello,
A [redacted] refund payment in the full amount of $123.55 has been issued today. Very sorry for any inconvenience.
Kind regards,
Sparkling White Smiles LLC
Verdana;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint, for the following reasons:
1) Yes, the business has agreed to a full refund. But the business says
the customer "just has to open a case", yet provides no useful
instructions how to do that. The instructions they provide (open the
order history, click on "open a case" are wrong, just frustrating the
customer and leading the customer to give up. Carefully looking at the
website, it is a total mystery to me how to "open a case". I even sent
the business an email that I had tried to "open a case", doing the best
I could figure out, and the business did not respond to the email after
three days. Obviously, they could tell that my effort to "open a case"
had failed, and were just going to let it slip by. I emailed them again
(wasting more time), and they still do not have even a hint how to "open
a case".
2) I assume that eventually, after further wasted time and money for me,
I will get a full refund. But it should not be this difficult. I should
not have to do all the work and heavy lifting that result from the
incompetence and lack of communication from the business. Even a full
refund does not make up for all the lost time and money on my part, or
for the loss of the old guard that they ill-advisedly asked me to mail
in and that was lost either in the mail or more likely within the
business. I bluntly asked in an email to the business: Can you name one
thing you have done right in this case? They could not. This is the most
poorly run, unconcerned business I have ever had an encounter with.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...
complaint. For your reference, details of the offer I reviewed appear below.It's not resolved because I've still not received my refund!
Thanks!
[redacted]
Hi [redacted]
Yes, we will return your teeth molds to you. When mailing in please make sure to include a copy of your order or your name and address to ship back to and a contact phone number or email.
Kind regards,
[redacted]
Sparkling White Smiles