Sparks of Time Vintage Lighters and Collectibles

Lighter will be repaired and shipped back within the next 2 weeks . I am sorry for the delays . I am talking care of a sick parent .
Best Regards,
Sean M
I will send tracking when shipped . I appreciate your patience .

7/25/2015
[redacted] @ Revdex.com, 
[redacted] property was repaired and returned today .Thank you for your concern in this matter . I'm doing my best to get my home based business back in order.
Best Regards,
Sean M  
[redacted] 
Complaint ID: [redacted] 
Tracking # [redacted]
Expected delivery date : TUES 7/28/2015 
www.usps.com 
Lighter repair tracking information - Shipped 7/25/2015 - Thank you 
Shipping back to :
[redacted] Ship to this address : [redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.While it is true that I was contacted by email I have still not had restitution.  I sympathize with the proprietor but he as had two years to get me back my lighter either fixed or as it was and a refund of $66.  When this happens I will be happy to consider the matter finished and comment accordingly.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

I am sorry it has taken so long to get your lighter back . My mother has been in bad health this year and has had many heart related procedures and heart surgery's with complications that took all my time away from work. She is still having complications to this very day . Right now she is having...

the beginning stage of congestive heart failure and looking at another surgery in the very near future that can help her . I am only able to work a few hours each day and ship once a week as I am my moms primary care while she is at home . I am doing as best as possible and I am trying to get the repairs done and returned as fast as I can go but its very slow and a work in progress as I am so far behind. It will take some time to get caught back up and I appreciate your patience and understanding . I assure you that your lighter will be returned repaired . I have added your name to the list of Priority returns and it will be shipped back in the next couple weeks for you . I will send the tracking when shipped . Again , I appreciate your ongoing patience and I do appreciate your business .Best Regards,
Sean M

The lighter WILL be returned repaired ASAP . I have a large backlog of returns to go back to customers and they are being returned in the order they were received for the repairs .
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
The lighter was received today and was repaired. 
Regards,
[redacted]

[redacted],I am sorry it has taken so long to get your lighter back. I appreciate your patience and I will get your repaired lighter back to you ASAP within a week to a week and a half as I have a lot to do an many lighters to package for return . I am trying to get caught up as I just got back...

from a long trip from Ohio to California that I had to leave without warning to anyone in an emergency. It was a matter of family business and I was gone for almost 4 weeks. I could not access my business Email system or phone service until I got back home . My girlfriend did the best she could trying to reach out to a few of my customers but I get hundreds a day and she could not keep up . I will send tracking when shipped .
Best Regards,
Sean M

Thank you for contacting me and sorry for the problems of my customers
contacting you.. I will get [redacted] lighter shipped back this week. When shipped I will send him tracking and get this matter taken care of ASAP. His lighter has been
repaired . My home based business has been...

suffering [redacted] and I was also sick for a long time ( 4
months) and am still recovering but doing well . I have gotten extremely behind
with all the work that was taken in ..I have been out of town recently due to my
moms last heart surgery. I came back to about 1270 Emails in my inbox and my
voicemail was full so it has taken some time to get through just a few emails
and calls so far this week. [redacted] Return shipping is slow and I have not taken on any new repairs
for some time now. My goal is to get everything back to customers no matter how
slow or how long it takes. I can only ship once a week and can only answer
emails occasionally as I am mostly away from my computer as I am my moms primary
caretaker right now. Very backed up.. Stressed out and I apologize to everyone.
Family has to come first. Doing my best as humanly possible right now.... You
most likely others contacting you about return shipping of their repaired
lighters and we can address the matters as they come ...... Taking things one
day at a time . Please feel free to contact me if you get any more complaints
.... I run my business completely alone so when I am down or need to be with
family for support.... everything suffers . I have emailed customers telling
them shipping times but I get thousands of Email each week and cannot email all with the time I have online ..... Trying and doing best as possible . I
appreciate your time in contacting me.Best Regards, Sean M.You have
my home address wrong so that may be why I have not received anything letter wise
.
Sean M[redacted]
[redacted]
[redacted]

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  As long as the company complies with their response.
Thanks for your assistance. 
Regards,
[redacted]

Lighter will be shipped back repaired within the next 7-10 Business Days . Sorry for the delays and your patience .
Best Regards,
Sean M
6/20/16

Sorry for the delays in the lighter return . The lighter will be returned repaired in 10-14 business days . I am the only repair in the world for vintage [redacted] butane lighters and have a large back log of repairs . I run my business alone and am very backed up at the moment . I do appreciate...

your patience .Best Regards,
Sean M

I will jet [redacted] repaired lighter back in the mail to him by 9/10/2015 . [redacted]...

[redacted] . I am only able to ship once a week right now and things are very hectic when my mom is in the hospital. I am very sorry it has taken so long to get the lighter back but it has been one thing after another with my mom's medical issues this year. I am doing best as possible under the conditions I am facing . I am very behind with the repairs and returns but hopefully will start catching up soon. I am my moms primary care when she is at home and only allows me to work a couple hours each day and ship returns once a week . I appreciate his ongoing patience. Very stressed and taking things one day at a time . I will send him the tracking when shipped .Best Regards,
Sean M

Lighter Repair Return information : 
Your lighter repair was shipped back to you on 04/12/2016. Thanks again for your business. You can track your package by going to www.usps.com . Please let me know when you get your lighter back. If you have any...

questions, please feel free to ask. Thank you for using my repair service.
Thanks again, 
S[redacted] M 
Tracking #  [redacted]
Expected delivery date :  FRI 4/15/16
www.usps.com
Lighter repair tracking information - Shipped 04/12/2016 - Thank you

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] ---
This hasn't been resolved yet.I haven't gotten anything from the buisness yet. I want to re-open the complaintThank you [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
--- 
I received the lighter in working order thank you.
 
Best Regards,
[redacted]

[redacted] @ Revdex.com,
 
Hello,
 I understand I have a complaint as stated in your...

voicemail to me . [redacted] I am only able to work just a couple hours each day  right now with repairs and packaging for shipping. [redacted] I run my business completely alone .It is a home based business . I get a huge amount of emails and calls each day for repair work that I have been turning down for some time now. I am not taking in more work until the work I have had for some time is finished and returned to my customers . [redacted] *  [redacted]  I will get Gary's repaired lighter back next week towards the end of the week as I am busy due to my moms surgery. I will send both of you an Email with the tracking when shipped. I am very sorry for the delays but family has to come first right now . Still doing the best I can do each day. Stressful but hopefully I will be able to get back to 100% with my repair business soon after my mom recovers as it has been a long road but will hopefully get better soon  . [redacted]  You will likely get more complaints as I am so very far behind at this point . I am seriously doing the best as possible each day ... Right now I am not able to check my Emails every day and get overwhelmingly amounts of emails each week. I cant get to all of them but will look for your emails... I get Over 1500 emails or more a week right now and not enough hours in a day to get to them all.. Please reply back through Email and I will get to it ASAP .
Best regards,
Sean M
 
 
[redacted] **
[redacted] 
###-###-#### Cell
 
Shipping to :
 
[redacted] 
[redacted] 
[redacted]
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have heard this "8 to 10 days" estimate for almost a year.
l will be satisfied when I receive a tracking number for the return shipment.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
---
Today is April 7th........I still have NOT received my lighter or refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
---
Dear [redacted],
 
Please reopen complaint ID [redacted] as the vendor has only told me I will get the repaired lighter  soon  as of 10/5/15 I have not received it.
 
Thnkss
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
---
I had previously opened a complaint regarding the return of my lighter. In the summer of 2015, I contacted this business concerning a repair to a Colibri lighter that I own. I was quoted a repair price of $66.00. I mailed the lighter and personal check for $66.00 via USPS (tracking number available). I received an email from Sparks of Time indicating that the lighter was received. The turn-around-time was quoted as between 8-12 weeks. My personal check was cashed shortly thereafter. I waited until mid January 2016 to inquire about my lighter. I sent several emails and called the cell phone number ###-###-#### that was listed on the email. I did not receive any type of reply and the voice mailbox was either full or not set up for messaging. With no other alternative, I filed a complaint with Revdex.com-Cincinnati (refer to ID[redacted]) toward the end of January 2016. I asked for either the lighter to be returned in working order or return by lighter along with $66.00 as outlined in the email agreement. In the early part of February 2016 (the 10th, I believe), I received a reply from Sparks of Time clearly stating that my lighter would be returned to me repaired within a 10-14 day period. To date, I still have not received my lighter.
Please send my lighter back and refund my money immediately.