SparkWhitening

Mrs [redacted] , We recently received your complaint # [redacted] from the Revdex.com regarding your Spark Whitening AccountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on August 17, and shipped your package the next day The terms of the offer that you agreed to at the time of your order clearly state that you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to When you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Since we did not hear from you during your trial period, you were charged $on August 25, Since the time your account was canceled, you have contacted your credit card company and initiated a chargeback for the full chargeBecause of the chargeback, we cannot issue you a credit at this time because you would then end up getting a credit twice for those purchases Your account remains canceled and you will not receive any further shipments or charges Thank you, Evan C [redacted] Spark Whitening

The same happened with meThey charged me after I had canceled through the websiteWhen I called to complain they said that it was not in their recordsWhich means that the website doesn't workI called immediately after receiving my bill and they cancelled but not refundedThe following month they charged me AGAIN$105,and refunded $when I called them, they said that this was their policyWhat?????

Everyone seems to have the same complaints about the companyI ditto the commentsThe Revdex.com rating is far too highThis outfit is doing illegal advertising and their response to complaints is highly unethical if not illegalDon't do business with this company!!!!

This company are scamming people with their advertDO NOT BUY THE TRIAL PACK IT IS A SCAM THEY WILL WITHDRAW MONTHLY AMOUNTS FROM YOUR BANK ACCOUNT Something must be done about this company it is fraudulent and not right that they keep getting away with it

Ms [redacted] , We recently received your complaint from the Revdex.com regarding your Spark Whitening AccountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on May 4, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Since you did not cancel during your trial period, you were charged $on May 16, A month later there still had not been a cancelation request and you were shipped another package on June 15, at the cost of $ ($for the product and $for the shipping) The first time we heard from you regarding the cancelation of your account was on June 18, after your second shipment had already gone outYour account was immediately canceled and you have not received any shipments or charges since then At that time we offered you the opportunity to return your June package for a full refund less shipping and handling, or to receive a 60% refund in lieu of returning the productYou accepted the 60% refund option I apologize, but you are not eligible for any additional refundYour account is canceled and you will not receive any further shipments or charges [redacted] Spark Whitening

Ms***, ">We recently received your complaint # *** from the Revdex.com regarding your Spark Whitening AccountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on April 16, and shipped your package the next day The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you According to our records the first contact we had requesting the cancelation of your account was on April 16, At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment to avoid any further chargesUsing this method, you will incur no charges for the productAn email was sent to your email address with full instructions to return your package Evan C*** Spark Whitening

After receiving the response from Spark Whitening, which had incorrect information, I contacted them both by phone and email to correct the information I am still awaiting a reply That is why I did not accept or reject the response they sent to the Revdex.com.
Spark claims that they can not credit my account because I have already been credited through my VISA dispute This is not the case, as I stated in my original complaint The VISA credit had been reversed on Dec31, It was after that when I filed my complaint with Revdex.com So Spark Whitening is not correct in the assumption that I have already been made whole on this issue
There did not appear any way through the Revdex.com message to indicate this which is why I did not respond immediatelyPlease advise*** ***

Mr***,
Arial, sans-serif;">We recently received your complaint # *** from the Revdex.com regarding your Spark Whitening AccountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on April 18, and shipped your package the next day The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.
The first time we heard from you regarding the cancelation of your account was on May 2, when you canceled your account with a representativeYour account was immediately canceled and you have not received any shipments or charges since then The representative reminded you of the terms of the offer that were agreed to at the time of your order and offered a 60% refund on your charge in lieu of returning the product for a full refund. You accepted that offer and a refund of $was issued on May 2, Thank you, Evan C*** Spark Whitening

We recently received your complaint # *** from the Revdex.com regarding your Spark Whitening AccountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to
our records, we received your order on September 3, and shipped your package the next day
The terms of the offer that you agreed to at the time of your order clearly state that you were to have a eight trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.”
When you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you
Since we did not hear from you during your trial period, you were charged $on September 11,
The first time we heard from you regarding the cancelation of your account was on September 24, after you had already been chargedYour account was immediately canceled and you have not received any shipments or charges since then
We have issued you a return merchandise authorization number to return your shipment for a refund of the full product priceYou were emailed return instructions on how to return your package
Your account remains canceled and you will not receive any further shipments or charges
Evan C***
Spark Whitening

Ms***,
"background: white; margin: 0in 0in 0pt;"> We recently received your complaint #*** from the Revdex.com regarding your Spark Whitening AccountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on March 28, and shipped your package the next day
The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.”
When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you
We did not hear from you and assumed you wanted to keep receiving the productYou were charged $on April 5, 2016, as the end of trial chargeYou also received two more monthly subscription charges in the amount $, after the initial End of trial charge
According to our records, the first contact we had with you was requesting the cancelation of your account was on June 8, At the time you canceled your account when you spoke with a representative
Since then your account has been cancelled and have not received any further chargesYou were sent a confirmation email on June 8, to confirm this
If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can.
Thank you,
Spark Whitening Customer service
***

Mrs. [redacted],  
font-family: Arial, sans-serif;">We recently received your complaint # [redacted] from the Revdex.com regarding your Spark Whitening Account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on August 17, 2016 and shipped your package the next day.   The terms of the offer that you agreed to at the time of your order clearly state that you were to have a 8 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”     These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.    When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.   Since we did not hear from you during your trial period, you were charged $94.31 on August 25, 2016.   Since the time your account was canceled, you have contacted your credit card company and initiated a chargeback for the full charge. Because of the chargeback, we cannot issue you a credit at this time because you would then end up getting a credit twice for those purchases.   Your account remains canceled and you will not receive any further shipments or charges.     Thank you,    Evan C[redacted] Spark Whitening

Everyone seems to have the same complaints about the company. I ditto the comments. The Revdex.com rating is far too high. This outfit is doing illegal advertising and their response to complaints is highly unethical if not illegal. Don't do business with this company!!!!

We recently received your complaint from the Revdex.com regarding your Spark Whitening Account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on August 11, 2014.The terms...

of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged in the amount of $94.31 twelve days from the date of your order processing for the product.”  These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $94.31 on August 30, 2014. We have never received any phone calls to request a return or refund from you. Had you contacted us we would have been happy to assist you. In response to your complaint I have issued you an RMA number to return your Complete Program for a full refund. The following return instructions were sent to you outlining the steps required to receive your refund. Dear Kim,This email is being sent to confirm that your account is cancelled. You will no longer receive charges or shipments. The RMA number you requested is [redacted]. This is valid for one package. Under the Return Policy, you may only return one package for credit. The package must be received before 2014-10-14 to qualify for credit. If your return is received opened or damaged there will be a $19.60 repackaging fee.Please write the RMA number prominently on the outside of the shipping package. You will not receive credit if you do not use this RMA number. Our return shipping address is:[redacted]
[redacted]
[redacted]
[redacted]Once your package is received, a credit will be issued back to your credit card. Please note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you, Spark Whitening Customer Service Team24 hours a day, 7 days a week ###-###-#### (US Only)Please note the return due date. I did extend the due date beyond our standard 15 days to make sure you would have plenty of time to return your package to receive a refund. Upon receiving your package back, we will issue a refund in the amount of $94.31. Please note that if you have initiated a credit card dispute on your account a refund will not be able to be processed. [redacted]Spark Whitening

Ms. [redacted]
1em;">We recently received your complaint # [redacted] from the Revdex.com regarding your Spark Whitening Account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on July 31, 2015 and shipped your package the next day. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”   When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. The first time we heard from you regarding the cancelation of your account was on July 31, 2015 when you canceled your account with a representative. Your account was immediately canceled. At that time we issued you a returned merchandise authorization number to return your shipment to avoid any further charges for the product. We never received your product back so you were charged $94.31 for the product. Since the time your account was canceled, you have contacted your credit card company and initiated a chargeback for the remainder.  Because of the chargeback, we cannot issue you a credit at this time because you would then end up getting a credit twice for those purchases. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.  Spark Whitening

This company are scamming people with their advert. DO NOT BUY THE TRIAL PACK IT IS A SCAM THEY WILL WITHDRAW MONTHLY AMOUNTS FROM YOUR BANK ACCOUNT.

Something must be done about this company it is fraudulent and not right that they keep getting away with it.

Ms. [redacted],
We recently received your
complaint from the Revdex.com regarding your Spark Whitening
Account. We take complaints very seriously and we hope this response will
provide you with additional information. According to our records, we...

received
your order on May 4, 2014.
The terms of the offer that you
agreed to at the time of your order clearly state that you were to have a one
week trial period starting from the date of your order processing in which you
could cancel your account to avoid further charges.  They also indicate that “you must take
affirmative action to avoid further charges or you will be charged in the
amount of $94.31 eight days from the date of your order processing for the
product.” 
These terms were presented to you in multiple places on our website when you
ordered our product. Additionally, you were sent an order confirmation email
after your order was completed that provided a full written version of the
terms you agreed to.
When you ordered the product you also checked a box indicating that you had
read and agreed to the terms of the offer. When a customer checks that box we
must assume that they have actually done what they are stating they did. If
there was any confusion with the terms you could have called our customer
service team and they would have been happy to assist you.
Since you did not cancel during your trial period, you were charged $94.31 on May
16, 2014. A month later there still had not been a cancelation request and
you were shipped another package on June 15, 2014 at the cost of $105.22
($94.31 for the product and $10.91 for the shipping).
The first time we heard from you regarding the cancelation of your
account was on June 18, 2014 after your second shipment had already gone out. Your
account was immediately canceled and you have not received any shipments or
charges since then.
At that time we offered
you the opportunity to return your June package for a full refund less shipping
and handling, or to receive a 60% refund in lieu of returning the
product. You accepted the 60% refund option.
I apologize, but you are not eligible for any additional
refund. Your account is canceled and you will not receive any further shipments
or charges.
[redacted]
Spark Whitening

Ms. [redacted],
 
We have received your response from the Revdex.com and take your complaint seriously.  In an effort to assist you we have already cancelled your account and you will not receive any further charges.
 
We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service at [redacted]. We're happy to assist you in any way we can. 
 
Sincerely,
Spark Whitening

The same happened with me. They charged me 105.22 after I had canceled through the website. When I called to complain they said that it was not in their records. Which means that the website doesn't work. I called immediately after receiving my bill and they cancelled but not refunded. The following month they charged me AGAIN. $105,22 and refunded $55.00. when I called them, they said that this was their policy. What?????

Ms. [redacted],

We recently received your

complaint from the Revdex.com regarding your Spark Whitening

Account. We take complaints very seriously and we hope this response will

provide you with additional information. According to our records, we...

received

your order on May 4, 2014.

The terms of the offer that you

agreed to at the time of your order clearly state that you were to have a one

week trial period starting from the date of your order processing in which you

could cancel your account to avoid further charges.  They also indicate that “you must take

affirmative action to avoid further charges or you will be charged in the

amount of $94.31 eight days from the date of your order processing for the

product.” 

These terms were presented to you in multiple places on our website when you

ordered our product. Additionally, you were sent an order confirmation email

after your order was completed that provided a full written version of the

terms you agreed to.

When you ordered the product you also checked a box indicating that you had

read and agreed to the terms of the offer. When a customer checks that box we

must assume that they have actually done what they are stating they did. If

there was any confusion with the terms you could have called our customer

service team and they would have been happy to assist you.

Since you did not cancel during your trial period, you were charged $94.31 on May

16, 2014. A month later there still had not been a cancelation request and

you were shipped another package on June 15, 2014 at the cost of $105.22

($94.31 for the product and $10.91 for the shipping).

The first time we heard from you regarding the cancelation of your

account was on June 18, 2014 after your second shipment had already gone out. Your

account was immediately canceled and you have not received any shipments or

charges since then.

At that time we offered

you the opportunity to return your June package for a full refund less shipping

and handling, or to receive a 60% refund in lieu of returning the

product. You accepted the 60% refund option.

I apologize, but you are not eligible for any additional

refund. Your account is canceled and you will not receive any further shipments

or charges.

Spark Whitening

8/11/2016
Not excepting there explaination, as of today I was sent another box of the product! If they sent me a cancellation of this product, why am I still receiving it, I called them and told them I will be sending the product back!!!!!!!!!!!!!!!!!!!! Do you need a copy of the email?