SparkWhitening

Mr. [redacted],

We recently received your

complaint from the Revdex.com regarding your Spark Whitening

Account. We take complaints very seriously and we hope this response will

provide you with additional information. According to our records, we...

received

your order on October 18, 2103.

The terms of the offer that you

agreed to at the time of your order clearly state that you were to have a one

week trial period starting from the date of your order processing in which you

could cancel your account to avoid further charges.  They also indicate that “you must take

affirmative action to avoid further charges or you will be charged in the

amount of $94.31 ten days from the date of your order processing for the

product.” 

These terms were presented to you in multiple places on our website when you

ordered our product. Additionally, you were sent an order confirmation email

after your order was completed that provided a full written version of the

terms you agreed to.

When you ordered the product you also checked a box indicating that you had

read and agreed to the terms of the offer. When a customer checks that box we

must assume that they have actually done what they are stating they did. If

there was any confusion with the terms you could have called our customer

service team and they would have been happy to assist you.

Since you did not cancel during your trial period, you were charged $94.31 on October

30, 2013. A month later there still had not been a cancelation request and

you were shipped another package on November 29, 2013 at the cost of $105.22

($94.31 for the product and $10.91 for the shipping).

To date we have never heard from you to cancel your account or to

request a refund. On December 9, 2013 we received notification from your credit

card company that you filed a dispute against our charges in the form of a

chargeback. This prevents us from issuing any refunds as it would result in

multiple refunds on a single transaction.

I ordered a trial of your product online. Or at least I thought I had placed an order. I got a confirmation email that was full of instructions and it also talked about being billed monthly for the full product at a price of around 94.31. It also came with instructions on how to return the product. The online offer did not detail any of this information. I immediately called to cancel after reading all the information in the confirmation email. The CSR assured me that my order was cancelled and that when I received my sample order just follow the instructions on how to return it. It's December 11th 2015, I placed the order on November 15th 2015, and I have yet to see anything that looks like an order. I awoke this morning to your company trying to deduct 94.31 from my bank account at 2:12 a m. I immediately called to dispute this only to be told that although my order was cancelled an order was sent out. A recording came on before I even spoke with the CSR to tell me that my order was cancelled but if I still needed to speak with someone press zero and that's what I did. The CSR told me that she would give me the tracking number and to follow up with my local post office. I declined. That's why my address was given so that the product could be delivered to my home. Which it was not! I didn't get my sample I didn't get anything! Your company took the money I paid for the sample and didn't give me the sample. Please refrain from trying to pull money from my bank account.
If you are going to have offers online you should fully disclose every detail. People want to know what they are getting up front not after the fact!

This company are scamming people with their advert. DO NOT BUY THE TRIAL PACK IT IS A SCAM THEY WILL WITHDRAW MONTHLY AMOUNTS FROM YOUR BANK ACCOUNT.

Something must be done about this company it is fraudulent and not right that they keep getting away with it.

Mr. [redacted],  

Arial, sans-serif;">We recently received your complaint # [redacted] from the Revdex.com regarding your Spark Whitening Account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on April 18, 2016 and shipped your package the next day.   The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”     These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. 
 
The first time we heard from you regarding the cancelation of your account was on May 2, 2016 when you canceled your account with a representative. Your account was immediately canceled and you have not received any shipments or charges since then.   The representative reminded you of the terms of the offer that were agreed to at the time of your order and offered a 60% refund on your charge in lieu of returning the product for a full refund.  You accepted that offer and a refund of $56.59 was issued on May 2, 2016.   Thank you,    Evan C[redacted] Spark Whitening

They state that I had to check a 'confirm' box to accept the terms, but if you go through the customer experience, the information stating you have to pay for the full program flashes quickly, and in my case, auto-checked and went to completion.  Their email states my package did not ship until the next day.  I called immediately to cancel, and they told me the package had already shipped.  Based on the business' response, it had not shipped, and they could have canceled my order and refrained from sending it to me.
Additionally, since engaging with this fraudulent company, I have been bombarded with spam calls and emails.  It is clear they sold my information.  Lastly, the fact that they create fake pages under the guise of health, using company logos such as CNN to validate their fake articles, is immoral marketing.  No one should engage with this company, who has several different company names listed to the same address.

Ms. [redacted]

1em;">We recently received your complaint # [redacted] from the Revdex.com regarding your Spark Whitening Account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on July 31, 2015 and shipped your package the next day. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”   When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. The first time we heard from you regarding the cancelation of your account was on July 31, 2015 when you canceled your account with a representative. Your account was immediately canceled. At that time we issued you a returned merchandise authorization number to return your shipment to avoid any further charges for the product. We never received your product back so you were charged $94.31 for the product. Since the time your account was canceled, you have contacted your credit card company and initiated a chargeback for the remainder.  Because of the chargeback, we cannot issue you a credit at this time because you would then end up getting a credit twice for those purchases. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can.  Spark Whitening

Ms. [redacted], We have received your response from the Revdex.com and take your complaint seriously.  In an effort to assist you we have already cancelled your account and you will not receive any further charges. We are unable to issue you any refund on this account as you have already filed a Chargeback.   We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service at [redacted]. We're happy to assist you in any way we can.  Sincerely, Spark Whitening

We recently received your complaint from the Revdex.com regarding your Spark Whitening Account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on April 3, 2015...

and shipped your package the next day. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “youmust take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”   These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.  When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. Since we did not hear from you during your trial period, you were charged $94.31 on April 11, 2015. A month later we had still not received a cancelation request and your second shipment was sent out on May 11, 2015 at the cost of $105.22 ($94.31 for the product and $10.91 for shipping costs.)The first time we heard from you regarding the cancelation of your account was on May 13, 2015 after you had already been charged. Your account was immediately canceled and you have not received any shipments or charges since then. At that time we issued you a returned merchandise authorization number to return your May shipment for a refund of the full product price. Your initial shipment and charge of $94.31 was not refundable as we did not hear from anyone to cancel within the trial period.Your return was received within the return deadline date and a refund of $94.31 was already issued back to you on June 9, 2015. That is the full product price of the May shipment minus $10.91 for shipping costs, which per the terms that you agreed to is not refundable.  As stated in our purchase terms you may only return the most recent shipment for a refund. So, in summary, we have issued you a refund for $94.31 but your account is not eligible for any further refunds. Your account remains canceled and you will not receive any further shipments or charges.[redacted] Spark Whitening

We recently received your complaint from the Revdex.com regarding your Spark Whitening Account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on October 13, 2013 and shipped your...

package the same day.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”  These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $94.31 on December 11, 2013. The first time we heard from you regarding the cancelation of your account was on January 2, 2014 after you had already been charged. Your account was immediately canceled and you have not received any shipments or charges since then.At that time we reminded you of the terms of the offer that were agreed to at the time of your order which state that once the trial period has ended, product from the initial shipment is not eligible for a return or a refund.However, in an effort to maintain our standard for customer satisfaction I have made an exception and allowed you to return your product for a full refund. The following return instructions were sent to you outlining the steps required to receive your refund. I apologize but your account is not eligible for any refund as we were not contacted within the trial period to cancel. Your account remains canceled and you will not receive any further shipments or charges. [redacted]Spark Whitening

After receiving the response from Spark Whitening, which had incorrect  information, I contacted them both by phone and email to correct the information.  I am still awaiting a reply.  That is why I did not accept or reject the response they sent to the Revdex.com. 
Spark claims that they can not credit my account because I have already been credited through my VISA dispute.  This is not the case, as I stated in my original complaint.  The VISA credit had been reversed on Dec. 31, 2015.  It was after that when I filed my complaint with Revdex.com.  So Spark  Whitening is not correct in the assumption that I have already been made whole on this issue.  
There did not appear any way through the Revdex.com message to indicate this which is why I did not respond immediately.
Please advise.

Ms. [redacted],  

font-family: Arial, sans-serif;">We recently received your complaint # [redacted] from the Revdex.com regarding your Spark Whitening Account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on April 16, 2016 and shipped your package the next day.   The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”     When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.   According to our records the first contact we had requesting the cancelation of your account was on April 16, 2016. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment to avoid any further charges. Using this method, you will incur no charges for the product. An email was sent to your email address with full instructions to return your package.     Evan C[redacted] Spark Whitening

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

We recently received your complaint from the Revdex.com regarding your Spark Whitening Account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on August 11, 2014.The terms...

of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “youmust take affirmative action to avoid further charges or you will be charged in the amount of $94.31 twelve days from the date of your order processing for the product.”  These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $94.31 on August 30, 2014. We have never received any phone calls to request a return or refund from you. Had you contacted us we would have been happy to assist you. In response to your complaint I have issued you an RMA number to return your Complete Program for a full refund. The following return instructions were sent to you outlining the steps required to receive your refund. Dear Kim,This email is being sent to confirm that your account is cancelled. You will no longer receive charges or shipments. The RMA number you requested is [redacted]. This is valid for one package. Under the Return Policy, you may only return one package for credit. The package must be received before 2014-10-14 to qualify for credit. If your return is received opened or damaged there will be a $19.60 repackaging fee.Please write the RMA number prominently on the outside of the shipping package. You will not receive credit if you do not use this RMA number. Our return shipping address is:[redacted]Once your package is received, a credit will be issued back to your credit card. Please note that returns are typically processed in one business day once we receive your package and it can take another day or two with your bank before it shows up on your credit card account. If you should need further assistance, please contact our Customer Service Center. We're happy to assist you in any way we can. Thank you, Spark Whitening Customer Service Team24 hours a day, 7 days a week ###-###-#### (US Only)Please note the return due date. I did extend the due date beyond our standard 15 days to make sure you would have plenty of time to return your package to receive a refund. Upon receiving your package back, we will issue a refund in the amount of $94.31. Please note that if you have initiated a credit card dispute on your account a refund will not be able to be processed. [redacted]Spark Whitening

Ms. [redacted],
 
We have received your response from the Revdex.com and take your complaint seriously.  In an effort to assist you we have already cancelled your account and you will not receive any further charges.
 
We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service at [redacted]. We're happy to assist you in any way we can. 
 
Sincerely,
Spark Whitening

Ms. [redacted],   We have received your response from the Revdex.com and take your complaint seriously.  In an effort to assist you we have already cancelled your account and you will not receive any further charges.   We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service at 800-878-9702. We're happy to assist you in any way we can.    Sincerely, Spark Whitening Customer Service Team [redacted]