Sparrow's Tree

I ordered two bottles of Young Living Peace and Calming oil My credit card was charged for this ($73.98) back in April 24, I was told I would receive the product when it came available It is now available [redacted] , however, when I try to contact Sparrow Tree via email or phone, I get no return answer and have yet to receive the product

I placed an order early December, a week later when I check my email to see if/ when they shipped my package and the website is no longer activeI then email the receipt that they did in face take my money, and have not emailed me backI have since called [redacted] for the past days I'm absolutely appalled with these people and the scam they ran on me right before ChristmasDisgusting business!

This was delivered on May 20thhttps://tools.usps.com/go/TrackConfirmAction.action?tLabels= [redacted]

You and your company never explain that the order we placed needs to be placed by you with another company [redacted] before we receive itYour company is presenting itself as if it has the merchandise on hand and waiting to shipThis is not true but you charge the credit card right away and do not tell the buyer for weeks you do not have the items purchased meanwhile you are paid in fullI happen to know [redacted] has been out of the item I purchased from you ....HOW LONG WOULD I HAVE TO WAIT TIL YOU TOLD ME ...it was already weeks and no word...very disrespectful and unethicalLucky for me I ordered thru Paypal

Ms [redacted] called Revdex.com to inform issue has been resolved

My order was missing itemsI've emailed, called, texted and filed a claim on PayPal without a response from them

You and your company never explain that the order we placed needs to be placed by you with another company *** ** *** *** before we receive itYour company is presenting itself as if it has the merchandise on hand and waiting to shipThis is not true but you charge the credit card right away and do not tell the buyer for weeks you do not have the items purchased meanwhile you are paid in fullI happen to know *** *** has been out of the item I purchased from you ....HOW LONG WOULD I HAVE TO WAIT TIL YOU TOLD ME ...it was already weeks and no word...very disrespectful and unethicalLucky for me I ordered thru Paypal

Great local businessNot only do they have great products but also offer class in baby wearing, cloth diaper's, breastfeeding group get together and postpartum support meetingsThe owners are some of the most friendly helpful people I've meet

I ordered a teething necklace online Nov 10,My daughter is 6montgs old has severe excema and the doctor recommended we get a teething necklace so her saliva wouldn't irritate her excema si I went online and ordered the necklace from themThe company took the 23.53out of my account that daywhich I understand buy I still have not received the product I've called them at least 7times and my mother too has called she has sent emails I have texted ad well and nothing I called the store in new Albany Indiana to try to talk to his wife who runs the store and it went straight to voicemail so I left one with herI just want my product or a refund it's ridiculous.theyve not contacted me at all.yes I did yesterday tell them on a voicemail that I would call the Revdex.com and customer review wasn't going to be goodThe husband's name is *** the phone number is *** which is the one who handles the inline dparrowstree

They seem like a wonderful and caring company However, I ordered a product (*** *** ***) and my credit card was charged $ I was informed that the product was on backorder and I would receive it as soon as possible A few months later I called to see where the product was and when I should expect it They nicely asked me if I would like to continue to wait for the product of which are applied The product was ordered 03/30/ I have called and text numerous times asking for a credit to my account since it is obvious that I will not receive the product I have not received any communication from Sparrow's Tree

Great store with so much to offerThe owners are fantastic-- very helpful, sweet, and knowledgableThe store really reaches out to the community and offers so much through meetings, bible studies, mom groups, play groups, babywearing classes, support groups, other classes, etc

I took a chance and ordered an item through this small company and now I regret ever doing soFirst of all, my package never arrived, despite the tracking showing that it didI made several attempts to contact the company and finally spoke to someoneApparently I am out of luckI guess somebody out there is enjoying my productSuch a waste of money! Horrible customer service! I will never order through this company again

The lady that owns the place is very helpful and knowledgeable about the products that she is sellingAlso has great support group for parents

We absolutely LOVE the owners and what the shop has to offerWe love what they stand for and supportThey're always so helpful and get you what you needThey make you feel so at homeEverything I have purchased there has been high quality and I've been pleased every timeI tell everyone to go thereNot one bad thing to say

I am writing a honest reviewSpare yourself, don't buy anything from the online store or you're life will be miserable no telling how long trying to get itIt took me one monthIt seems like their physical store is okay from reviewsThere are other bad reports on this businessI ordered from them because I wanted to support a small business, bad decision
I have never had such a miserable, blood pressure rising, frustrating experience with a company like thisI even had a nightmare dealing with the situationTheir site says items are delivered in 4-daysOn the 7th day I had not gotten any shipment notice and I hadn't received it eitherI called the online store's number and got a voicemail, which I left a voicemailI also emailedI never received any response at allI then found their store on Facebookand sent them a messageI did get a message back that day saying they'd check on the orderI was told 'they got a shipment that was damaged', which didn't tell me why my order hadn't shippedMy order was then shipped the next dayCoincidence?
When I opened the order, the soap didn't have the soap pump with it, which made it uselessI found out later they knew this but sent it anyway! I contacted them for days on end, email, phone call, Facebook message, Facebook post, with no availIn that time, I was so angry and didn't want to fool with the company anymore, I said I just wanted a refund and to be done with all of itI finally got a response that they would not give a refund unless I sent the merchandise back, which was going to cost me shippingThere was no way I'd do that, since who knew when in the world I'd get a refund, if everSo then I said just send the pumpNo responsedays later, they sent the shipment confirmation I asked for and the package 'sat at the post office' for several daysIt wasn't until I contacted them AGAIN and after another wrath of trying to getting ahold of them, that the package was scanned at the post office, where it took another several days to arriveCoincidence?
Any other business would do something to regain the trust in the customer for their mishapsThey barely even corrected the mistake
I found out that they were dishonest about every issue wrong with the orderNever an apology for not being able to get ahold of themThey blamed the post office, the company who makes the items and even meIt took a month to finally get the order completed, but at least I got itMany others have reported the same issues; that they haven't gotten their items, they can't get ahold of anyone, and they've blamed others for the issues at hand

Wonderful owners and merchandise!

I placed an order early December, a week later when I check my email to see if/ when they shipped my package and the website is no longer activeI then email the receipt that they did in face take my money, and have not emailed me backI have since called *** for the past days I'm absolutely appalled with these people and the scam they ran on me right before ChristmasDisgusting business!

I would recommend this store to anyone! It is a wonderful family run business, that provides cloth diapers & baby wearing products to the local moms!

I placed an order on 11/14/2016, and payment was made at that time My account still shows processing on 12/5/ I have tried numerous times to contact this company by phone, text, voicemail, and emailStill no response I am all for supporting small business, but not in this caseI will never do business with Sparrow Tree again

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11902097, and find that this resolution
would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
The seller contacted me and gave me a refund