Spartan Invest, LLC

Complaint: [redacted] I am rejecting this response because:At no time was I told that the trade in value for the Sorento was going to be 22,I did not sign a trade in sheet for $22, I did sign a trade in from for my sportage I would like to see a signed trade in form with my signature for the Kia sorento for $22,500.Again used cars only depreciate about to 15% over a year.No one talk to me about a trade in amount just that it I would cost me $8,to leave with the Sportage What is my next step? Regards, [redacted]

To whom it may concern,This complaint was initiated one week after the customer purchased the vehicleThe customer indicated in his complaint that he was in fact given a "day" temporary tag and registration which would have expired tomorrow 9/22/Given that we had days based on the customer’s account in his complaint to complete the documents associated with his transaction, we already completed all the necessary documents and the customer was in fact delivered his new permanent plates and vehicle registration last weekI am not certain why he would in fact even generate this complaint as he stated that he had a temporary day registration and his concern should have been if we in fact didn’t have the documents completed within the daysFortunately, everything was completed as it should have been within the time period allottedI still am dumbfounded by the nature of this complaint especially since it was initiated less than week from the original transaction date in which his temporary day registration which at that point still had days remaining?Thank you for the attention to this matter but we consider it closed as we never had any faults during this transactionMarcus D [redacted] General ManagerTurnersville Kia [redacted]

Complaint: [redacted] I am rejecting this response because: the business provided the Revdex.com inaccurate information The business states it was a thirty day temporary tagWhen in fact it was a twenty day temporary tag I had to park the car in the garage and couldn't drive it until the paper work was completedThe complaint was initiated after one week because I was told the paper work was already sentWhen I checked with the title company they said they had not yet received it That was on 8-23- The tag was schediled to expire approximate;ly ten days later and it appeared nothing had been done On approximately 8-28-or 8-29-the title company informed me they got the paper work and was sending it to [redacted] But they cautioned me it might take [redacted] two weeks to process it In fact I did have to park the car in the garage even though I made a payment on it because the tag had expired.I am dumbfounded by the response from the business I would think they would just say they were sorry for such a long delay Seemingly it appears to me that the business is now punishing me for wanting to get my car registered, by witholding the $money they owe me It clearly states on the IOU $check to customer when finded The car was funded in late August because I got the car payment billWhen I purchased the car, I asked at that time when I could expect a check I was told anywhere from 2-weeks once the car was fundedI called the next dayy and asked the same question and have called several times since then I also have written the dealership requesting these funds As of this date no money was funded to me by KIA of TurnersvilleTo help expedite this I have contacted USA Gloucester County Consumers Affairs I have also contacted the CEO in Soouth Korea I should have had the check 2-weeks ago If they have some reason for not providing the check they have not called me and told me the reason Their lackadaisacial attitude and actions seem to indicate a problem with themI can't further guess what they are doing but I should have had the check by now Regards, [redacted]

The customer can come and pickup the check as promiased by Management

Attention Revdex.com of SJAt this time, the Dealership has made every effort to resolve this situation amicably without incident The customer's rejection isn't applicable here as we made no offer to this customer other than to resolve the issue amicably which the customer chose not to accept that option.The vehicle was never returned as promised by the customer multiple times due to damage that the customer caused and was attempting to hide Turnersville Kia will no longer communicate with this customer.Please close this matter as there isn't any resolve to this We have a vehicle with extensive damage that the customer caused and attempted to hide The customer has their vehicle back and drove our vehcile free of charge for over weeks and caused extensive damage to Thanks for your assistance with this matter.Marcus DGeneral ManagerTurnersville Kia [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

The customer brought the vehicle in for a check engine and temp light on She was informed that there was a diagnotic charge upfront before completeing any inspections on her vehicle as she was out of the factory warranty and had over 229,miles on the car She agreed to the charges, signed and authorized the work Final diagnosis was that her vehicle needed a new water pump and she choose to declined the repairs at that time At no time did Turnersville Kia diagnose or work on any apsect of her vehicle that would involve her engine oil Upon further review of her service history, it appears that her oil hadn't been changed since the vehicle had 182,miles on it and the car now had 229, It is suggested that the oil be changed every miles and it had been over 46,miles since her last oil change which would explain the lack of engine oil in the vehicle I hope this clears up any misconception of the work that was completed by Turnersville KiaRespectfully, Marcus D [redacted] General ManagerTurnersville Kia

Complaint: [redacted] I am rejecting this response because:I don't agree with document #trade in sheet that is signed [redacted] All documents on 3/28/are signed with just @ [redacted] I never was presented with that sheet and I am sorry to say that I don't have the document in my paper work Mr Marcus D was not at the dealership that day and doesn't what really know what conspired He can only assume that all procedures were followed I don't want to hear that it took me months to reach out to Kiaagain, I never got a call from upper management for months only to promise me that Mr Marcus D would call me back After calling again I got a call weeks after from the sales manager I wasn't satisfied speaking with him I called again no responses which brought us to over 4months of my trying to meet with upper management to get these questions answered.I would appreciate Mr Marcus explaining how the kia Sorento depreciated $5,in days No one ever mentioned the word trato me I was returning the car after days and expected that there would be charges involved All that was presented to me was a verbal by the salesman that it would cost me an additional $8,to leave with the car.I am still willing to meet with M to review and negotiate this transactionI believe that this was a poor sales management decision Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: This business is still lying about the situation after reporting the car stolen. They picked the car up from the police station. They returned my old vehicle back to me with no title. These scam artist will continue to do this to people unless they are held accountable. They will be hearing from my lawyer in regards to their YoYo scam. It is unfortunate that the state allows these companies to do what they do, there is no way I was driving around in a car for 2 weeks if I wasnt approved and legal. Regards, [redacted] ***

The customer can schedule the appointment to have the lugs removed as requestedTurnersville Kia will do this as a one time "Good Will" gesture even though we were never given the opportunity to offer this resolve before the customer went to the Revdex.com and complainedIt is truly disheartening that the customer just realized they didn't have a key for the wheel locks after having the vehicle for almost years? That basically means no service had been performed on this vehicle in that length of time? Something doesn't seem right in this case Turnersville Kia will take the high road and remove the lug nuts as requested Marcus DGeneral Manager

Mrs ***As requested, attached are copies of the original documents you signed and were given original copies from the Sportage purchase. There are documents that are enclosed that show your total breakdown of the numbers including the $for your trade in vehicle. The breakdown of the numbers are shown on the attached documents with your orogional signatuires oin each documents. I also enclosed a scanned copy of your driver's license to validate the signature on the documents.Let me know if I can be any further assistance.Regards,Marcus DGeneral ManagerTurnersville Kia***

Mrs ***,I would be happy to meet with you regarding your purchase. I will be back from vacation on Monday September 28, 2015. I will be available to meet with you any time after 11AM. I would also like to mention that we have a very high end surveillance system with multiple cameras in this location which record all the transactions made in the Dealership. I can assure you this paper was signed on the date of your purchase by you as the signatures match all the documents and your license you provided to us. Nonetheless, I will agree to meet with you after I return from vacation. We provided a service to you and sold you the vehicle you desired. You signed multiple documents that all showed the trade allowance clearly. If you were unhappy with the numbers, you could have made a decision to walk away from the deal. That wasn't the case here and I believe that we did everything we could to accommodate your requests and make you a happy customer.Let me know what time you will be able to meet by email response.Thanks!!!!Marcus DGeneral ManagerTurnersville Kia***

Complaint: ***
I am rejecting this response because:I initially bought the vehicle back the day after purchase and I was told too bad you signed the contract and was thrown out of Mikes officeThen come to find out the car has NO full coverage and it is NOT financed under the bank stated in the contractThe business chooses not to give me my old car back or the deposit I put down on the carThese dealers are a bunch of snakes that thought they could get over on a young couple and instead screwed themselves by being dishonestKIA of Turnersville are the ones who laughed when I said I was going to get the Revdex.com involved and now they want to respond to the complaint weeks laterLegal proceedings can start unless they plan on returning my car and my moneyI'm not going to return the car and be out a car and my money, once again when I tried to return it I was told too bad and get out my office, yes on at least occasions I returned with the car down the street and they didn't want to return what was mine
Regards,
*** ***

Ms *** ***We offered you the opportunity to return the vehicle on multiple occasions and you did not bring the vehicle back to the DealershipYou stated you wouldreturn the car on on many dates including 9/3/15, 9/4/& again on 9/5/and we still do not have possession of the vehicle
We have both phone calls and surveillance footage showing that you did not bring the vehicle back as we offered you the ability to return the car.Unfortunately, after multiple attempts to resolve this issue amicably, we will be pursuing legal action to remedy this situation.I can be reached at (*** if you have any further questionsIf I am unavailable, please ask for Mike B as a last attempt of "GoodWill" to resolve this matter amicablyRegards,Marcus DGeneral ManagerTurnersville Kia***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

*** ***
*** *** *** ***
*** ** ***
***
*** Dear *** ***I would like to take this opportunity to apologize for the delay in processing your motor vehicle work. Unfortunately, the process was delayed unintentionally and this isn't
something that occurs in the course of business. We have been able to procure your motor vehicle registration and tags. They are available to be picked up anytime during regular business hours 8AM - 9PM Monday through Friday or 9AM - 6PM on Saturday. I truly apologize for the inconvenience and would like to offer you a service credit of $to be used in the future for any maintenance or accessories that are available through our Service & Parts Department. Please print out this response and present it at to the Service Advisor at the time of service to redeem your $credit.Once again I am thoroughly sorry for the inconvenience and the trouble it has caused you.Thanks for taking the time to bring this to my attention. If I can be of any further service, please don't hesitate to reach out. Enjoy the Holiday Season! *** ***General ManagerTurnersville Kia***

In an effort to resolve this dispute, Turnersville Kia will agree to remiburse the customer for $as a "GOODWILL" gesture that was requested by the consumer Please call Mike B*** or Vince M*** to pickup the reimbursement @ *** Thanks in advance for the cooperation
Marcus D***General ManagerTurnersville Kia

Reply to Mrs*** Mrs*** originally purchased a PreOwned Sorento on March 9, At that time she paid $plus sales tax $plus Motor vehicle and Doc Fees of $for a total = $She also purchased a service contract on the vehicle for an additional
$bringing the grand total to $She was given $for her trade in vehicle Kia Sportage with 87K miles on itHer cash out of pocket for this transaction totaled $after her trade titleShe purchased this vehicle and all the numbers were fully disclosed to her on multiple forms including her Buyers Order and Sales ContractThe paperwork including her motor vehicle work was completed in a timely fashion as stipulated in the sales orderOn March 28, Mrs*** returned to the Dealership to TRADE in the Sorento she purchased on March 9, She negotiated a deal and everything was disclosed upfront and signed multiple times on both the Sales Contract and the Buyers OrderThe vehicle she purchased was a PreOwned Kia SportageFor this transaction she negotiated the price to $plus sales tax $plus Motor vehicle and Doc fees of $for a total = $She was given $for her trade in vehicle Kia SorentoHer cash out of pocket for this transaction totaled $after her trade titleShe purchased this vehicle and all the numbers were fully disclosed to her on multiple forms including her Buyers Order and Sales ContractThe paperwork including her motor vehicle work was completed in a timely fashion as stipulated in the sales orderWe did our best to accommodate Mrs***'s request and helped her with trading in vehicles as she asked us toWe didn't do anything underhanded and all the documentation was signed appropriately in multiple locations on the paperwork with complete full disclosure of ALL the numbers for both transactionsWe ALWAYS try to accommodate a customer’s request if they purchase a vehicle and don’t necessarily like it for any reasonWe do our best to make it painless for the customerThere is no return policy especially since motor vehicle work and tags were completedThis is a classic case of buyer’s remorse for the first purchase and we did our best to service and accommodate Mrs***'s wants and needs when she wanted to trade the vehicleEverything was completed professionally, courteously and fairly within the time specified in the sales contractsAlthough we do our best to make every customer happy, we do understand there are cases of buyer’s remorse and this is a perfect example months after her purchasesMarcus D General Manager Turnersville Kia ***

In an effort to resolve this dispute, Turnersville Kia will replace the windshield as  a "GOODWILL" gesture as requested by the consumer .  Please call Mike B[redacted] or Vince M[redacted] to arrange the repairs @ [redacted] Thanks in advance for the cooperation. Marcus...

D[redacted]General ManagerTurnersville Kia

As you can see by the attached documents, [redacted] received a check in the amount of $570.00 which is shown to be cashed by [redacted] on 9/13/2016.  Inadvertently, the initial check for $1174.00 was originally sent to [redacted] NJ address on 8/17/2016 as shown on the attached documents as well.  The check was returned to us as undeliverable and we issued a new check on 9/22/2016 once we found out that [redacted] could not recive mail at his NJ address.  The new check which is also attached has been sent to the appropriate ** address and [redacted] should already have possesion of the check.  I hope this clears up any misunderstandings with regards to the initial complaint.  Marcus D[redacted]General ManagerTurnersville Kia[redacted]